i am having a bpl fridge br 1852
my mother called sanyo /bpl authorised customer care center perfect services
shop no 1, wz -49f, budhela, vikaspuri, new delhi -110018
ph [protected], [protected]
mr balvinder service manager took the complaint
they send mr RONI ph [protected] to my house 996 / 7 main bazar mehrauli new delhi-110030 on 08/05/2009 time 11.00 am
on observing my fridge it was found that censor was not working properly, but he changed the timer also,
despite my telling him that censor was changed last year also .
when i saw the receipt there was no sl no . ... no receipt no on the receipt
and it was amazing that it was already written on the receipt what he had changed i.e. timer and censor .
i feel cheated by the customer care engineer
despite talking to Balvinder, he says if you want to complaint you can go ahead .
i feel my fridge timer was in ok condition
timer RS.700
censor RS.350
service charge RS 200
TOTAL 1250
THX
SANDEEP KALRA
[protected] Was this information helpful? | 
I feel that the Indian system is heavily loaded against the ordinary consumer.
The govt machinery seems to be hand-in-glove as it generally pays lip service only to theconsumers and actually does nothing tangible about the menace. When the official machinery does not want to act, it will find so many reasons why its hands are tied and in fact may even end up blaming the powerless victims.