[Resolved]  Brilliant Tutorials / Fair Deal Express — Non delivery of study materials

Dear Sir, I have subscribed to brilliant tutorial for study materials for class XI and Class XII for the academic years 2009-11. I was receiving the study materials regularly till July 2010. There after I am not receiving the same. I contacted the courier service several times over the phone but of no use except promise. I have written complaint twice to brilliant tutorial at email [protected]@brilliant-tutorials.com. but no response has been received. I am pasting here the mails forwarded by Brilliant regarding the dispatch of study material, courier name, docket number etc.

My exams are nearing and I am dependent on this material. If it does not reach me in time my study will be disturbed. I request your immediate action to help me.

Thanking you,
Your Sincerely
Vivek
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Dear VIVEK MAHABALESWAR ANGADI (Enrolment No EELB11 01139),

We would like to inform you that your study materials have been despatched from our Chennai office as per the details mentioned below:

Courier Name: FAIR DEAL EXPRESS
Despatch Date: 23-Sep-2010
Docket No: 982907
Material Description: SET13


You can expect to receive the study materials within next 7-10 working days. If you do not receive the parcel within a maximum period of 15 working days from the date of despatch, than you need to inform us about the non receipt of the study material immediately, so that necessary follow up can be done with the courier company.

If you have any problem or delay in delivery, you can contact courier company directly. If we do not hear from you within the stipulated time period, we will consider that the parcel is delivered to you.

Assuring you of our best services!

Regards,

Dear VIVEK MAHABALESWAR ANGADI (Enrolment No EELB11 01139),

We would like to inform you that your study materials have been despatched from our Chennai office as per the details mentioned below:

Courier Name: FAIR DEAL EXPRESS
Despatch Date: 30-Aug-2010
Docket No: 974404
Material Description: SET12


You can expect to receive the study materials within next 7-10 working days. If you do not receive the parcel within a maximum period of 15 working days from the date of despatch, than you need to inform us about the non receipt of the study material immediately, so that necessary follow up can be done with the courier company.

If you have any problem or delay in delivery, you can contact courier company directly. If we do not hear from you within the stipulated time period, we will consider that the parcel is delivered to you.

Assuring you of our best services!