[Resolved]  Broadband Internet Facility From BSNL — Inconsistent quality product, very unsatisfactory customer service

Address:

Bangalore, Karnataka

My telephone number is[protected]. I have been paying for broadband internet facility eversince it was introduced. The quality of the product is very inconsistent; more importantly, the quality of service is most obnoxious.
I have hundred instances of improiper information, interference by a company called mytv who provide IPTV etc but I will give the latest instance.
On 18 Jun 2010 I noticed that the internet connection was erratic and lodged a complaint (docket no. 0610/1922). On monday (21 Jun) morning, I enquired about the status of the compalint and was told that it will be attended to, possibly by evening. In the evening I called the callcentre again and I was told that the complaint has been closed!!!! I was livid and so a fresh compalint was regiostered (docket no. 0610/2154). Till now, (22 5.15 PM) nothing has happened. I enquired and was told that I should enquire with my nearest telephone exchange. I said why should I jkeep a tab of which exchange is servingg me etc. it is for the call centre to know that; he asked me to call 1500 to know about my exchange and then I should call the exchange to know the status of the complaint.
This is frustrating. I want to support stet owned enterprises; I have BSNL landline, BSNL mobile and BSNL broadband; but this kind of qulaity is cauding me loss and will drive me out.K V Sudarshan; [protected]@gmail.com