Bharat Sanchar Nigam [BSNL] Complaints & Reviews

The BSNL raised bills without providing any service to land line number 24345295, which was under MANIK JOD scheme having BROAD BAND connection. In 2010 I have submitted a letter intimating that BSNL can not demand any charge for the period for which they did not provide any service and requested them to disconnect the land line as I was disgusted with them for nonattending my repeated requests to get proper service. Subsequently, I have taken TATA PHOTON + which is doing well. The BSNL today on 25/12/2011 served me an SMS to the effect that I am to pay the dues for the MANIK JOD connection.

Hello Sir,

I am writing this complaint after a very long period of struggle to get my faulty modem replaced.
I have recently taken BSNL's broadband connection. I bought a modem of approximately Rs. 1800; I used it for one month--- one day it stopped working and I was told its faulty-- It was November 13th, 2011 and today is December 24th 2011.

When I asked for a replacement, they were to give me a very old modem instead of my brand new modem saying its atleast in a working condition.
I spoke to Mr. Parmar from Naranpura( Ahmedabad) office who is the so-called Regional Head- and the only answer I got from him is "This is not our problem". I really could not believe it.
Not just that. They made me speak to 10 different people but honestly, no one has helped me !!!

Please whoever is handling this case-- I seek for a resolution soon.
My Landline number is[protected]


Rs 1800 is not the problem- the actual matter is after taking that huge an amount from your customer, you just cannot say " this is not our problem".
You are only looting your Janta --- BSNL is a government venture. I hope you understand that Government is "Of the people, By the people and For the people"


Mr Parmar- is the one who could have helped me but he has taken me for granted like all the other customers. But I am one of those who would go to any extent to seek a resolution. Please help me out with this.

Hello Sir,
Yesterday, on 23-Dec-2011, near 10:15 AM, I have recharged my mobile for GPRS Scheme with Rs. 98. I got successful transaction message, and even my balance is debited from my bank account, but I didn't get 3 GB for which I have made recharge. Even I have made call in customer care, but didn't get satisfied answer. After this, I have registered complaint, and my complaint number is, "L[protected]". But still I don't get any reply or solution. Today, again I have made call but, customer care executive told me wait again.

I trust to your company BSNL believe that you don't make your customer fool.

So, I hope you will listen me and justify me as soon as possible.

Thank you in Advance

THESE BSNL STAFS ARE STUPID FELOWS.... ESPECIALY IN KERALA MAVELIKARA CHENNITHALA REGION, !!!!!!!!
THEY WANN TO PASS DUTY TIME FOR THR PERSONAL BENFITS!!!!!!
SINCE 1MONTH AM CALLING BSNL OFFICERS 2 SOLVE MY PROBLEM IN MY BROADBAND CONNECTION ...
SOMETIMES THEY NOT ANSWERING MY CALLS
SOMETIMES TELLING TOMOROW WE WILL COME,,... BUT ...........

LAST YEAR ONE BSNL LINE TECNICIAN TAKE MY OWN MODEM FOR REPAIRING AND DIDNT BACK!!!! AFTER ALL I BOUGHT NEW MODEM FRM MARKET FOR Rs 2350... cheating na?????????

LAAZY BSNL GUYS................ STUPID USELESS FELOWS...................

SHIJU GEORGE
EBENEZER
MAVELIKARA
[protected]
DEC[protected]

I want to unsubscribe wap model of the day which send via this site:- (http://wap1.indiatimes,com/wapsub.html?t= subwapmodel30&p=dd&a=1). I am trying to unsubscribe in many ways but in vain. So i requested you to kindly unsubscribe this daily message from my BSNL mobile number [protected] (NE circle) from Arunachal pradesh, because the service deducted from my account monthly and for your info. i am not using this wap model. Therefore, lastly requested you unsubscribe this daily message from my number and stop before the service deducted from my account.
Thanking you in anticipation.

mai date : 17.12.2011 do BSNL 2g plan ke ander 555 rupye se recharge karbaya tha! jismai 15 gb data milna chahia tha ! nahi meela. kya kru?

i m a user of BSNL EVDO from last 6 months. but at the time of last recharge, BSNL CSC person made a mistake at time of recharge. i pay him for 44o recharge, in thias i will get 15 days unlimited. but he made a top-up instead of recharge. so i get some 400 rs which will deducted from my account at mb usage. this will be zero in 2 hours. next day went to BSNL office for clarification of the problem. but they will waste my time(approx. 1 month). i done all the effort at the office for my recharge, but all in vain. so plz tell me what i will do to get my money back or recharge.....

My Telephone[protected]Kerala, Alappuzha SSA, Mavelikara- Chennithala) becomes fault once in every 10 to 15 days and not properly repaired. At present dead from 15-12-11. No responde to my complaints.
After each complaint I have to contact higher officials. Each complaints are attended after 5-10 days. Again becomes falult within 7 or 10 days.

Yohannan Mathai

ref.phno.[protected] addr-goenka nagar, new radhakisan plot, akola
our telephone is dead since last 15 days. we had complaint about it on 198 number.
kindly do the needful at ur earliest.

thanks

mob.no.[protected]

Sir,
I wish to bring your kind notice that a Mahamagic 4 ( ACT 4 ) plan was activated for my BSNL prepaid mobile no [protected] on 16-12-11. Accordingly, charges of Rs 4.00 per day are being deducted from my balance since 16-12-11 and hence I should have been charged one paisa/minute for BSNL network (out going charges). But it is observed that I had been charged one paisa/second for BSNL mob no [protected] ( a Kisan card ) on 19-12-11 and thereafter. This may be due to technical fault or error. I, therefore, request you to give credit of extra amount deducted form my balance and make necessary changes in the system. ( My complaint docket no is L[protected] dated[protected].
Thanking you
Yours sincerely,
R.G.Deshmukh

I had a land line connection no. [protected]. i have since been transferred (incidentally, i also work with a psu). I had cancelled this phone connection and had paid the final bill, details are as follows:

receipt no. pdy[protected] dated 20.06.2011 for Rs. 1047/= along with surrender of the instrument, and
receipt no. pdy[protected] dated 20.06.2011 for Rs. 1168/=

both payments were for Premkumar Antony Joseph.

I was informed that I would receive the cheque for the deposit within 15 days.

I AM YET TO RECEIVE THE REFUND OF THE DEPOSIT AMOUNT.
It is sad to note that the cancellation amounts are being collected in cash, and the refund cannot be effected on the same date.

I now reside at C 12/17 SAF Games V illage, Koyambedu, Chennai 600109 and have a bsnl landline 24792011.

please effect the refund immediately.

Respected sir/madam,
as i knew that i am a customer of YOUR service provider(bharat sanchar nigam limited{{{{BSNL}}}}})


i dont know what the problem in your sim

its stoping any time

and most important thing is that OUTGOING CALLS AS WELL AS MESSAGE NOT SENDING.........


SIR.please take my problem and take some steps


thanks a loT

Sir/Madam,
I have taken a sim from BSNL DIDIHAT almora circle on 18th Nov. 2011,during taking the sim all documents and photo
deposited,initially 2-3days working properly,but after that incoming and outgoing call barred,I have done topup on that sim as well
circulate this no. to all relatives. The BSNL didihat staff has given this sim. his name is Govind. His number is [protected],
from many days i want 2 make a call,but all times mobile was switch off.
The BSNL staff is doing business and make foolish to subscribers.
what will I do Now.

Thanks
sunil sinha
[protected]

Sir,
I have not requested for mobile TV, but suddenly one msg came from BP APALYA on 14/11/2011 that your free trial for mobile TV is going to expire in 2 days & you will Charge Rs150 for subscription, to unsubscribe sms to 55447. when I SMS UNSUB to 55447, it inform that no subscription exists with MimobiTV, kindly Check. on 15th Nov. one msg came from BP-APALYA that "Thank you for subscribing to Mobile TV after free Trial. Your Monthly charges are Rs. 150, enjoy all the channels on this service, to unsubscribe, SMS to 55447" I again SMS UNSUB but still the same sms that no sub exists, I have also complained on customer care to stop the service, he also assured & on 16th I again sent sms then they informed send MYUNSUB TO 55447 &When I send the above sms came for unsubscription. but they have charged Rs. 150/- in present bill. Kindly remove this charges from my bill. my No. is [protected].

Dear sir,
This is the regard of landline phone connection, which is apply more then one year now, at address mention blow, the officer at yerwada exchange Mr jatar is not at all co-operating nor even tell any fix date,
whenever i make call to inquire about same, he just ask to wait for another 2 to 3 months, due to this i suffer for my business as I am Lawyer my self and i own that place, as my office, kindly help me in this.

shop no 5, B K Appartments,
Deccan College Road,
Opp Shadal Baba Dargha
Yewada, Pune-6

sir,

with all due respect, i do like to communicate to you a laudable work done by your oops....our great company BSNL. Before narrating to you the story i would like to introduce myself to you so that we can have a little acquaintance. Here it goes...My self CHANCHAL KUMAR PANDEY, resides in Lucknow. the reason why i feel i should communicate to you is that i am a loyal consumer of BSNL, my Mob. NO is [protected]and [protected].

Now my complain is that few months after i bought the SIM...a MSTI PACK (by No.56505) had been activated on [protected] without any request from my side and each time Rs 5 for a month has been charged (by No.[protected] and when at last after all my effort to get it deactivated through the toll free no. given for the deactivation...i did not get any result and decided to call at 1503 to talk to customer care executive.

interesting part of story starts here... an executive named Mr Manish was on the other side of the call, when i called on 05.12.2011,as the call goes ..he inquired about name and other necessary information and asked me the number through which the service was activated and that time i was unable to answer this question and he said very rudely that he can't help and abruptly disconnected the call nonetheless, he disabled all customer care call from this number, as a result it was impossible for me to call on 1503 to talk to an executive to redress the problem.

then i decided to mail my complain on email address of customer care but not finding the address i picked ours from the NET and think it will be more appropriate to inform you,sir

i hope appropriate action will be taken.....soon.
at least get the service disconnected to resolve my problem...

Respected Sir,

I Rambabu an ex customer of BSNL Landline no[protected] from kharagpur
Sir i have surrendered my landline connection on may 2011 and still i havent
got back my refund amount. The concerned officers are unable to give any exact date.
Sir kindly take neccessary actions against my problem as i am about to be transfered from
here to another place.

Thank you Sir
My contact no- [protected]

I bought a Universal ITC Calling Card of Rs. 300 + Tax.

I can't able to make calls using the procedure they given in website. I get those information from http://www.bsnl.co.in/service/uitc.htm. But its not work out for me and tried many times in my BSNL land line number.

Guys...Don't buy ITC cards any more. They are fraudulent.Will i get the amount back (refund)? I am also one of the victim of this. please help.

My personal ID : ahamed.[protected]@hotmail.com
Office ID : ahamed.[protected]@tcs.com

DEAR SIR,
RESPECTFULLY I SAY TO YOU THAT OUR LANDLINE PHONE CONNECTION HAVE IN[protected] SINCE THE INSTALLATION CHARGE OF TELEPHONE AND SECUIRTY OF BROADBAND WAS PAID BY US THEN AGAIN THE SECURITY AND ISTALLATION CHARGE ADDED IN MY BILL SO PLZ RECOVER THIS THINGS ALSO MY LL CONNECTION HAVE MISTAKE I COMPLAINT ON 198 BUT NO RESPONSE ABOUT THAT ALSO THE RING IS NOT SOUNDED AND VOICE IS VERY UNCLEAR AND DISTRUBING LINE SO THE BROADBAND FACE SOME MISTAKE AND NO CALL EVEN WE CALL THIS PHONE BUT NO VOICE OCCURS.
HOPE YOU TO JUST SOLVE THE PROBLEM.

HOPEFULLY THANKYOU

GORANG GUPTA
[protected]

Sir,
I Had BSNL Broadband plan of 250. Then I changed the plan to 500 [Unlimited].
In the previous plan I got speed of 256 KB/sec as the plan said. But my new plan gave me a speed of max 70 KB/sec till my usage reached 5 or 6 GB and after that the speed reduced to 32 KB/sec. Why it's so? Does the plan gives only this speed? But others who have this plan gets 256 KB/sec.
When I searched BSNL plan list there they shown 256 KB/sec.
Please help me.
Thank U in advance.