BSNL — Faulty handset

Address:

Andhra Pradesh

This is an email I have sent to board of directors yet no action has been taken.

My BSNL land line Number[protected]

I have been using BSNL broad band and landline for 2 years. Broad band is acceptable but the hand set provided initially was faulty. I had hardly used handset for a month. I could hardly receive calls and could never make calls. I made numerous telephonic complaints on automated system and your customer care advisers are so unprofessional and are trained to speak parrot’s language. They take complains but action is never taken. Not even that whenever my brother went to pay bills he made an extra personal complain about the handset which always went in vain. In my point of view either the staff is trained to take costumers in false confidence or they aren’t qualified to hold any responsible positions or I am one of the victim of racism.

I have bad signal problem at my residence. Hence the only mode of communication is land line especially for receiving international calls and in emergency situations.

After numerous complaints once an unqualified technician was sent, who didn’t know the mouth and of the hand set, instead of listening to handset problems he lifted the receiver and simply said it’s working and left. I didn’t understand why he didn’t bother to check the phone properly and replaced it with a new phone. It took me nearly a year to realise that he was expecting bribe. I was so fed up with the BSNL service that two months ago I gave 100 rupees to one the technician to replace the phone ironically he replaced it with used and faulty handset. This was a shameful trick by Hyderabad’s BSNL branch.

BSNL website is not less than a joke. It has unnecessary and time consuming information. It only has a postal address in contact, Email and telephone number is missing, complaint blog is hidden somewhere in the maze on Website. I don’t have to remind that this is a 21st century. What a frustrated customer like me should do? If you want I’ll send a link of a proper website as an example.

Screw this in your brain “I am not getting this service for free, I damn pay my hard earned bill every month”. BSNL is very strict in collecting bill but when it comes to give good product and service it treats it’s costumers as if they are giving service for free.

I know what my costumer rights are. I had enough with BSNL. If my telephone is not replaced with new handset in good working order I shall take legal action and this letter and your handset and record of calls will be my genuine evidence to approach ICRPC. Before taking any legal action I shall sign petitions from BSNL costumers and I’ll post this letter on all national and international community websites and I shall also send a mail to Fair Trade Agencies outside India. I’ll show the world how unfair BSNL is with its customers.

My grandmother is critically ill. Emergencies don’t knok the door in advance. If any emergency happens and due to lack of communication things gets delayed with my grandmother. I will sue BSNL.

I would be grateful if my handset is replaced with new handset in good working order in five to seven working days. I hope I won’t be provided with used and out-dated handset. I hope I am dealing with professionals now and I am expecting an acknowledgement.

Thanking you in advance
[protected]@yahoo.co.in