[Resolved] BSNL (Bangalore Telecom) — Disconnection of residential phone No.[protected] though it was under ECS

[Resolved] BSNL (Bangalore Telecom) — Disconnection of residential phone No.[protected] though it was under ECS

R Raju Y from Mau, Uttar Pradesh

My residential telephone No.[protected] was not functioning from the month of August 2009 upto the end of almost December 2009. In between when the phone was not working, the connection was disconnected for non-payment. The bills payments were being made through ECS. The reasons quoted on enquiry was insufficient fund in my account at State Bank of Mysore, Vidhana Soudha Branch, Bangalore-560001. Though there was sufficient funds in my account this was the reasons given by Bangalore telephones. I lost so many important calls and also e-mails during this period, as I had unlimited internet connection also. For no fault of mine, heavy amountt was deducted from my bank account by using the ECS mandate given by me, for the non-functioning period including the disconnected peirod, in spite of my representation to the concerened not to deduct the regular monthly charges for the said period. Even now, the telephone and the internet is not working properly. However, the charges are being deducted through ECS. Now, I have decided to cancel my ECS. But, what to do for the amount already recovered for the priod of non-service? Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Smt.P.Ramalakshmi

from Mumbai, Maharashtra

residential — Disconnection

Date :[protected]
Sir,

I am a subscriber of telephone No.[protected] and the phone is in use for the last several years. Till date there was no default in payment of bills and I am paying the bills regularly. As there was problem in the connection, I have made a complaint to the Webworld, West Marredpally, Secunderabad in the month of May'09 and basing on the complaint they have deputed their person who visited my house and stated that there was a problem in the instrument, as such it should be replaced. Accordingly, as per their advise they I have changed the instrument by collecting requisite charges towards instrument. Subsequently, I have received a bill in the month of June stating that an amount of Rs.1500/- is due towards instrument charges. I have immediately visited the Wedworld and showed the receipt issued by them toward instrument charges, the Webworld officials accepted their mistake and assured me that they will deduct the same. But the telephone connection is disconnected on the very next day without any reason or rhyme.

My son is an advocate by profession practicing for the last 17 years and one can not practice without telephone. We are facing lot of hardship and difficulty in day to day work. Even after collecting the instrument charges on replacement, the telephone is disconnected. I have been regularly visiting the reliance web world but they are not bothered to look into my complaint and rectify their mistake.

I, therefore, request your goodself to look into the matter and take immediate action within two days in restoring the telephone connection or otherwise, I will be constrained to initiate appropriate legal proceedings holding you responsible for all costs and consequences, which please note.

Smt.P.Ramalakshmi

Copy to: Reliance Web World, West Marredpally, Secunderabad, A.P.
Sri Dhirubhai Ambani, Reliance Communications, Mumbai.

sewa ram agarwal

from Karnal, Haryana

residential connection — non functoning of phone

my phone no. 2364692 is out of order since 22/9/09, for which a complaint was registered on 198 on 23/9/09 at 7.15 a.m. vide complaint no. I8264.
Till date no action has been taken by your department.
earlier also, i had to send a written complaint, copy of which is also atatched for your persual.