[Resolved]  BSNL — no provide rural area broadband connection

Subject Misbehavior by sr personnel of B S N L



I am Jagdish L Trivedi staying at 10 sukhchen apartment, 17 A/2 Chandranagar Society Chandranagar Paldi Ahmedabad I having connection of landline no 26642353 and having internet connection my connection comes under vasana exchange Ahmedabad we have lodge the complain for my internet

Connection is was not worked on in response of BS N L franchise

9 telecommunication technician came on 11.09.2010 and he told me that modem has having the problem so we will take it and replace new one or same repair by within two three days and he has not given any thing i e service call memo even though we have asked he was not ready for alternative modem for our use afterwards talking to him they were provide modem which was not wifi.



On 14.09.2010 the franchisee technician Mr. surendra came with old modem which is more then three years old.

We have talked to technician please provide you same one or same type of modem, he was not ready for the same then I have told to give it in writing in your service call memo but he was not agreed and told me that you talk to my owner Mr Ravi then I have talked to him but while talking he was very rude and told me there no procedure for service call memo and we will not give it in written to you whatever you want to do you do it then I have told him this is part of process even though he was not agreed at all he was talk to broadband line D E Mr. Lohana he was spoke to me and favoring the franchisee he was not ready to listen me and he also told me there is no such procedure. after long discussion with technician he was having the book and ready to give in writing in service call book that he can not give same or similar type of modem in that case I have refuse to accept the same but surprise he was given the service call memo on 14.09.2010 instead of 11.09.2010 and written that without memo I have taken the modem on 11.09.2010



I personally believe that they have waste of time four hours of me I am working professional in that case time is also more important for me surprise the memo has given by them there is no details franchise only name is there no address no phone no and other details which is require by . After my insist they have written on memo of there address which is not readable.



First of all my personal request has to take strict action against the franchisee owner who has given me threaten and terminate is franchise with immediate effect which I have mention service call memo I am attaching service call memo scan copy for your ready reference secondly you take action against Mr. Lohana D E of broadband for his rude behavior with customer on phone by B S N L landline.Navrang pura Ahmedabad area who was not ready to listen the customer told me that we intend go to police station against you.





Waiting for your prompt reply in this matter.



Please register my complain.



Your early action in this matter will be highly appreciated



Regards,

J L Trivedi
General Manager H R
Unison Pharmaceuticals,
C-6 steel Town,
OPP. Nova Petrochemicals,
Village Moraiya Ta. Sanand
Dist. Ahmedabad
(office[protected]
Mobile No (Office) [protected]/67


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