Bharat Sanchar Nigam [BSNL] Complaints & Reviews

The monopoly of the officer of billing section Athagarh BSNL office, making mistake with bill . As per the advice of the connection officer I paid ( deposited) Rs250/- for a WLL new connection & Rs750/- for onetime advance for internet is enough they told.
But with my first bill the amount revised as due upon me, which is added to current bill, ( copy of 1st bill & receipt of Rs 250+750 attached with this).
I think the officer making mistake of deducting my onetime payment. Before connection they committed me that the total amount will be Rs1000/- ( 250+750) for new connection plus internet, & now they saying that I have to pay Rs750/- more is with my bill.
I think it is wrong,
If it is right, - then the officers cheating people to make good target for department making false statement with public.
MY REQUEST TO BSNL WLL DEPT.
If my complaint is right, please take necessary action soon.Deduct my extra Rs750/- & the service charges, as charged on it.

If I am wrong, please write me the process to get return of my deposited cash & take action on the cheating officers who presents false statement to new costumers.
( I am talking about Mr Sahoo on computer with J.E, Athagarh Bsnl Ofice).
If anybody can give good suggestion please do that.

i want the call list details of a bsnl mobile number.the number is [protected]

Sir,
I have loaded the bsnl mobile investor pack in my mobile through their sms settings option. Two months before my mobile has a problem and i updated my software. In updation the pack was deleted but they are continously deducting the monthy charges for the pack Rs 30. My request is either they send the sms setting again or they unsubscribe my pack and stop deducting the monthly charges from my account

Rishi Jaiswal
Mobile No. - [protected]
my mail id is roorkee.[protected]@jalindia.co.in

To avail the facility of "Reduced call charges to any two BSNL numbers", I sent a text message on 14-Aug-2010 in the night, in the format "EXCELP [protected] [protected]" to 53733 from my no. [protected], in order to enjoy Re 0.20/min call rate for the nos [protected] and [protected]". No acknowledgement against the above SMS was received. Further, speaking to a Helpline executive revealed no such SMS was received at your end. This compelled me to send the same SMS quite a number of times on Sunday, 15-Aug-2010. Unfortunately, even today, on 18-Aug-2010, the service remains unactivated and the standard call rate of Re 0.49/min is charged when the above 2 numbers are called from my no.

In this matter, no cooperation from the Helpline executives was received at any point of time. Not only their attitude was harsh, they could not suggest any solution to this problem either, proving their inaptness for the position they are in. And its disgraceful the way the information provided by one executive differed from the other.

An SMS that never reaches, 4 long days pass and even then a service does not get activated, uninformed and impolite Helpline executives - these are not the things a service provider of your repute can really boast of.

It's expected the service would be activated for my number as soon as possible.

My Telo. is[protected].
I have taken a Broadband connecaion but till date I have not been able to geat the services I need. I am not able to browse any sits due to server not found problem. The matter was brought to the notice of this no.who installed the system [protected], but to no avail. I have paid installation charges /usage charges for no service till date. Kindly help.

Respected Sir,

This is to inform that after repeated complaints of about one-month the telephone department has not rectified my phone which has some cable problem in my lane telephone number wiht 27220686, after lodging a complaint through automated system on phone thrice no response was given lineman came and went, but line is not rectified. I personally went and given writeen complaint also, but till now we are only paying bill but line is not given the same is with the others in my lane at Neredmet, east kakathiyanagar of Vinayaknagar Exachange, which comes under Tirumalgiri exchange. Please do help in this matter. The consumers are paying bills only for department salary but we are not getting service for the paid bill.

Thanks.

sanjay

BSNL has so called "Appellate Authority".
The General Manager of Tamil Nadu BSNL who is the competant authority has neither read his mail nor acted on them. Ofcourse in keeping with this the junior staff of BSNL also do not bother about complaints received by phone or in person or by email as the message below clearly indicates.
-------- Original Message --------
Subject: Discrepancy in BSNL Broadband complaint not resolved
Date: Sat, 14 Aug 2010 12:50:30 +0530
From: Maria Lawrence <[protected]@gmail.com>
To: [protected]@bsnl.co.in


Respected Sir,
Greetings!
Through this mail I would like to inform you about my BSNL broadband (the broadband link is erratic and does not work in evenings) problem which has not been resolved for the past 6 days despite my
efforts to raise my complaint at various levels.
My telephone number is[protected]
My Broadband connection linked on Home UL 750 tariff has been dead for
about a week.
Telephone Exchange is Manaparai
Having complained to 198 on 8.8.2010 I was assigned 43281.
For the past week i have tried to access daily the complaint section and
am told that it is pending.
Local exchange staff too are not attending to the problem. There is no
technical problem for other neighbours of mine.
I earnestly request you to escalate my case for action.
John Bosco.M.A.
Headmaster
Ph:[protected]
Cell: [protected]
Em: [protected]@gmail.com/[protected]@gmail.com

I had done BSNL online recharge (top up of Rs. 550/-) through BSNL portal. But the talkvalue has not been credited till now (17/08/2010 - 9.30 PM )

Details are as below

Name: Selvaraj
Mobile No. : [protected]
Transaction Date :17/08/2010 12:49:15 AM
Transaction Amount : (INR) 550.00
Transaction Type : Axis Bank
Transaction Type : Direct
Transaction ID : TXT[protected]
Transaction Description : ICONN/19483701/170810/TECHPROCESS SOLUTION

MY LAND LINE BSNL PHONE NOT WORKING FROM LAST MONTH NO ID [protected]

I am using Bsnl broadband service ( 750 unlimited plan for around last 7 months, now changed to 250 / month) at home for home use. The Nokia siemens modem which i am using missing out the Dsl light most of the time. Some times blinking and get stable for another 2 to 3 hours again goes blinking , no internet connection. After 5.30 - 6.00 pm, its very difficult to see the dsl light stable and get internet online. I have raised a complaint at thodupuzha divisional office about the modem and phone line. Some off the officers came and inspected the line modem , everything. and they told everything will be alright from the day eve. Again the same complaint started happening from the next day morning. So i requested the junior office to check the modem. she told me there is nothing wrong with the line and modem.But at last she agreed to take the modem for inspection. its already 3 weeks , but no idea about the modem inspection. Today ,i met the divisional eng. and again repeated my problem. Again same reply, "dont worry we will check." I would say, i am paying money every month correctly Not for internet connection but for keeping the modem near my computer. Thanks to BSNL TECH team. Very good at service at least vocally. The same problem started from the very first month. Many times i called broadband help line 1504. But no correct solution. The best part is that one of the senior engineer told me that due to fluctuation in electricity at thodupuzha area, the modem is refusing to stabilize the DSL light ( electricity to modem = signal through telephone line). I am living and using the modem hardly 2 km from the bsnl exchange. My neighbor is getting the same broadband service at very good speed uninterrupted. I think these technical guys are not interested in old customers. Help needed.

I have a broadband connection with my telephone no.[protected]. Broadband is not working since 1.08.10. inspite of my repeated request no action has been taken by bhubaneswar bsnl authority.

My mobile number is [protected] yesterday Rs.106/- have been deducted from my balance and after calling BSNL has not a reply for which purpose they have deducted this amount.Although they have given complaint number 5865723 but still they are not able to reply.Please help us as i am normal worker and my money is very hard earned money.Rs106/- is my 2 days salary.

I am facing a problem with sm pack subscription which was subscribed unknowingly and failed to unsubscribed via sms.The portal 56363 has stopped receiving sms from my number. You are requested to kindly stop for deducting @Rs.8/- per week towards subscription of SM Pack and enable me to unsubscribe SM Pack with immediate effect .Mobile No. [protected]

Internet is not working properly....But modem shows that the lights correctly running.... It works when i restart my laptop once or twice... Anyone knows about that problem.. Plz snd solution to solve to the given mail ID below........

Respected Sir,

Hi This is Avijit Maji. I would like to inform that I have applied for

a bsnl landline connection in Chaipat Exchange area on 29.04.2005. I

have dposited a demand draft of Rs. 2000/ (Two Thousands) of SBI bank

(no: 207394). But I am very unfortunate that still I have not go the

connection. Now I don't need the connection. I need the deposited money

back. I have applied for money back in Ghatal Exchange on 05.11.2009.

So many times I have gone physically to ghatal exchange to know the

status which 30 KM away from my residence. Now I am getting reply that

it will be issued from Kharagpur exchange and they asked me to contact

with Kharagpur exchange which is 70 KM from my rsidence.
I am very much disappointed with the service I am getting from this

type of reputed Organization. I am having a BSNL mobile connection and

broadband connection also. Now I am thinking to disconnect all those

ervices. BSNL is loosing their brand name because of this type of

services. How many times I need to go physically and beg for my money?

Below is details of my application:

Land Line connection applied - 29.04.2005
Application for Exchange area - Chaipat/Ghatal/Kharagpur/West Bengal
Demand Draft bank: SBI
Demand Draft No: 207394
applicaton serial no: 7068
Exchange area where I have applied - Ghatal



Applied for money refund: 05.11.2009


Thanks,
Avijit Maji (On behalf of Prafulla Maji)
Village + Post - Arit,
PS - Daspur,
Dist - Paschim Medinipur,
Pin - 721148

I AM ASSISTANT GEN. MANAGER IN SBI AND PHONE NO.[protected] HAS BEEN PROVIDED AT MY RESIDENCE I.E. #203, GH-8. SECTOR-20, PANCHKULA (HARYANA) BY MY EMPLOYER. MY LANDLINE PHONE IS NOT WORKING PROPERLY SINCE ONE MONTH. THE PROBLEM IS THAT WHILE HAVING CONVERSATION THE PHONE BECOMES FAULTY AND THE CONVERSATION IS BECOMES VERY WEAK AND DIFICULT TO LISTEN. ONCE COMPLAINT WAS LODGED AT CUSTOMER GRIEVENCE CELL AND TWO TIMES ON PHONE DIRECTORY- COMPLAINT. BUT EVERY TIME WE ARE RECEIVING SMS THAT THE COMPLAINT HAS BEEN RESOLVED, BUT IT IS REGRETTED THAT HOW THE COMPLAINT CAN BE RESOLVED WITHOUT DOING ANY THING. YESTERDAY WE RECEIVED CALL FROM EXCHANGE AND WERE TOLD THAT THE PROBLEM IS AT TELEPHONE EXCNAGE AND WITHOUT LOOKING AT THE PROBLEM OR RESOLVING IT TODAY RECEIVED SMS. I FAILS TO UNDERSTAND THAT WHETHER COMPLAINTS ARE RESOVED ON THE PAPERS ONLY OR ANY EFFORT IS MADE.

MY PHONE IS VERY IMPORTANT AND I HAVE TO INTRACT WITH MY BRANCHES AND MY SENIORS. I SHALL BE OBLIGED IF SOME ACTION IS TAKEN AT THE EARLIEST.

bsnl evdo brand new price for rs 500 only

those who need bsnl evdo urgently contact us

we r selling at low price bcoz they r returned modems where clients r not getting evdo signal so its an scrap for us

we r having more than 3600 modems in stock plz call soon bcoz less price till stock valid only

plz contact me on [protected] at any time

plz add zero before my mobile no. u r from outside of andhra pradesh

product will be shipped to all over india from professional

i[censored] want to pay cash on delivery then rs 50 extra plz send ur addresss by sms to my mobile and call me

dont reply me by mail on phone all deals r.

mohammed rafeeq
[protected]

gowliguda

dear sir,
i have taken a bsnl sim of nestham offer and my sim is not yet activated even after giving the proper residence proof. its been 2weeks i took the sim. i dont understan wats the problem in activating. my no. is [protected]

I have lifetime connection of bsnl gsm mobile service, on 7th Aug'10 my validity of the connection expired for that reason I have recharged with 110rs to extend the validity and I received the balance but the validity was not extended. I called the so called help line but they were unable to help because their system were getting upgraded, I called the helpline several times from 7th Aug'10 to 8th Aug'10 but I got the same reply as system upgradation is going on please call later when I asked for any nodal number or mail id their executive refused to give said they don't have any nodal contact person and disconnected the call. I was in a big problem as I was not able to make any outgoing call so I mailed the issue to bsnl but till date the problem has not been resolved and I am not able to make any outgoing call no steps has been taken by bsnl except a couple of phone calls which I have received by their officials.

August 14, 2010

BSNL Telephone No: 2708192 lying dead since August 7, 2010.
Complaint registered on August 8 in the complanits register maintained at Sector 34 BSNL office. This was followed by a reminder. Nothing happened so far.
Seeing their inefficiency, I am going to get the phone dis-connected.

Dr. Rupinder Gupta