BSNL Bhubaneshwar Circle — fault billing for the month oct 2010

Address:

Khordha, Odisha

hello,
my telephone no. is[protected] , I stay at VIM-634, Sailashree Vihar, Chandrasekharpur , Bhubaneshwar-751021.

I had given application for change of my existing broadband plan from 500 Home combo to 900 UL combo. I had confirmed the change of my plan from BSNL Customer Care by dialing .1500. they gave the confirmed news of plan change to 900 UL . I had applied the "plan chane form" , the Bhubaneshwar Telecom Head Office provided me the reciept of plan change. But the bill generated for the month of Oct 2010 , bill no 25108936.,is Rs.1,975.24, which is impossible for usage under BSNL home 900 ULf. I have got no outstanding bill left before . The landline and broadband service is registered under my fathers' name ARUN KU. BOSE.

When I inquired about this with BSNl Customer Care , they said "we dont' know about this , refer to Bubaneshwar telecom Circle a/c section about this". If BSNl is not able to provide clear, transparent and satisfactory service , it shoul closed all its operations.

thanks,

Sandeep Bose
S/o Arun Ku. Bose
mb.[protected]
email [protected]@gmail.com
VIM-634, Sailashree Vihar, Chandrasekharpur, Bhubaneshwar-751021