[Resolved]  BSNL, BHUBANESWAR — neglect in connecting landline & broadband

BSNL Landline Service — Land line number & Broadband not working since two months

Customer name-Sainath Vithal Yadav
Telephone no.[protected], Consumer No.-[protected].
The land line is having broad band connection also. This line is down since last two months. Even after repeated verbal twice automated and twice written complaints the problem is not yet resolved.
Contacted line man Mr.Bansode, his boss Mr.Dukare and his boss Mr.Randhir from BSNL cantoment office.
Initiallly there were reply saying there is problem with cable, then it was told that there is problem with PMC approval for laying new cable, now it has been told that the permission from PMC is opted but there is problem with the road traffic hence the work can not be carried out.
My self and my family is fed with the daily follow up, still no progress on the issue. I have lost important assignments due to the failure of my broadband services.

my landline no. it's not working for more than 10days now.i put several complaint but i dont think anyone is bother about the complaint, they will come when they have time.just one thing i want to tell you i am paying you the entire month rental bill though i amnot using it and in this case the lapses is from your side.so it should be deducted in my upcoming bill, from the date it get disconnected to till it's connected. thanking you.
R.K.PATTANAYAK
kalyan nagar, p.o- pallahat, khurda,
orissa
pin-752056
phone no:[protected]
email [protected]@yahoo.co.in

TO
THE GMTD BBSR CIRCLE
DEAR SIR
I AM HAVING A LANDLINE SINCE 2003 MY NO WAS[protected] IN OCTOBER I HAVE SHIFTED TO JAGANNATH VIHAR BARAMUNDA BBSR AND SHIFTED MY LANDLINE AND NEW NO 2354142 WAS ALLOTTED TO ME AFTER FEW DAYS THE LINE GOES GEAD SINCE TWO MONTHES IN SPITE OF SEVERAL COMPLAINTS NO FAULT WAS REPAIRED .YOU ARE REQUESTED TO EITHER RESTORE IT DISCONNECT IT AND REFUND MY SECURITY DEPOSIT AT THE EARLIEST

ASHOK MISHRA
PH NO [protected]
ACCT NO[protected]

Sir, I have recently relocated to Bhubaneswar from Kolkata, about 2 months ago. I have a land-line and high-speed internet service from BSNL, both were working fine for the first month, without any issues. Recently however, for the last 10-14 days or so, there has been sporadic service at best; usually at night, around 9 pm or so, both the land-line and the internet gets disconnected for some inexplicable reason - does not come back till the next morning. Repeated attempts to contact you (SDO and other people) have been futile. Absolutely no efforts from your side to resume uninterrupted service. I am paying a reasonably hefty fee for this service, and I need the internet at night to be able to communicate with my friends and relatives overseas - obviously I have not been able to. I have been inconvenienced a great deal, and there are no mechanisms for feedback, or service - I just cannot get through to you. The help line numbers you provided are a joke, no one ever picks up or bothers to call back. I would like to get repaid or adjusted for this poor service, hopefully from next month's bill. The BSNL service has been sub-par, mediocre or worse; does not look good for BSNL's reputation. Any response as regards resumption of normal service would be much appreciated. Thanks,

Jaideep Talukdar, Ph.D.
Land line [protected]
Mobile, [protected]
e-mail, [protected]@yahoo.com

Neglect in shifting of landline connection.


Dear Sir,

I was giving a request for shifting of my landline connection bearing telephone no.[protected] on dt.21.05.2015 in House No.-1, Charulata Enclave, Near St. Xavier High School, P.O-Patia, Bhubaneswar-751024 from Plot No.-464/2311, Shree Vihar, P.O-Patia, Bhubaneswar-751024 but yet the problem is not resolved.

I have already contacted SDO, BSNL, Patia, Bhubaneswar several times but no result found.

Initiallly there were reply saying there is problem with cable, then it was told that there is problem with PMC approval for laying new cable, now it has been told that the permission from PMC is opted but there is problem with the road traffic hence the work can not be carried out.


My self and my family is fed with the daily follow up, still no progress on the issue.


Sagarika Mohanty
Landline [protected]
Mobile:-[protected]
E-mail:[protected]@yahoo.co.in