BSNL/ Broadband — Bad service and ignorance on the part of BSNL Kota, Rajasthan

Aditi Goyal

from Delhi, Delhi

Address:

Kota, Rajasthan

The company has the monopoly in internet services in the city and they take undue advantage of it. I am a customer of BSNL broadband for around 7-8 yrs now and have always faced some problem or the other every now and then. I had no other service provider to switch to as only BSNL is the one providing internet services in the city.
My line has some problem due to which i face connectivity issues very often (at least 10 times a day) and even after repeated calls to the broadband complaint helpline (1504) they are not resolving my issue. I keep on calling the help line and even after a waiting of 10-15 mins my call is not being answered forget about lodging a complaint and doing something about it. I am a premium customer and have a plan of rental Rs. 950 which is the highest among all the plans being offered. Still the services are far from being up to the mark. Please look into it and do the needful.

Thanking You,
Aditi Goyal
Contact no. - [protected]

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Comments

awadhesh yadav

from Jaipur, Rajasthan

BSNL BROADBAND SERVICE — ignorance

adsl is infrequent. attitude of bsnl officials is poor ignorant disappointing nonhelping and misbehaving here in kanpur .

Binit Kumar Sinha

from Malappuram, Kerala

BSNL — Ignorant, customer service

It is significant degradation of BSNL service, subsquently major switch over from BSNL to private cellular companies of the customers. It is because of poor service and customer care. It is like do it yourself or die.

krishanlaljaspal

from Mumbai, Maharashtra

I ave not been receiving message alerts from icici bank after 01 09 2009, where as icici bank has confirmed that the massege have been sent and ack are available with them.. kindly investigate and intimate of of the lapse on the part of BSNL.

Ramarasapi

from Lala, Assam

BSNL — Taking advantage of ignorance of beginner.

Sir,
As a beginner of BSNL Broadband user, I am used by BSNL by not providing the required information i.e. my Portal Id in time. That sir, obviously, in order to start BB use economically, I chosed Plan of H-250 in the beginning from the month of May2010. I tried to view my usage bill through net, but all in vain. Whenever i phoned customer care, i was told to visit the local exchange. The person in charge of local exchange gave me the data of my email id whenever i asked. I was given my portal id only after one and half months of my BB subscription. Had i been given my Portal ID in time, i could have seen my daily BB usage and could have changed the BB plan in time.i was stunned when i saw my bill through net using portal id. Then i changed my plan to 750.
Now, two months i.e. May and June 2010 usage bill is given about Rs10000/-.
Who is accountable for this? What should i do now? Pliz help me.
R. Sharma,
Umrongso CHC, N.C.Hills, Assam
Mobile No: [protected]
Email ID: [protected]@gmail.com

Ashis Mandal

from Pune, Maharashtra

sir,
i am a resident of howrah working in calcutta high court. recently i get broad band cannection with the change of name as previous name for my telephone was my mothers name. my telephone number is[protected]. as my telephone number was not working as they told before broadbaned connecion, i to day call to commercial officer ( a lady) number[protected] for enquary how the problem be solved, but the rudy lady do not hear my problem, and repeteadly asking my why i change the name regularly, but surprisingly i never change name before. as a castomer what i do sir? if my problem not solve then i want to disconnect the broad band with land line. thanking you.

ASHIS MANDAL
HIGH COURT
CALCUTTA
[protected]
[protected]