[Resolved]  BSNL - broadband — Bsnl remain out of service almost 15 days every month

Address:

Maharashtra

I am bsnl customer since last 20 years almost. I along with atleast 300 other peoples with bsnl landline phones in our area having trouble that our connection is cut-off since last 15 days. In last month our connection were cut-off for almost 3 weeks (21 days). Every month we are out of bsnl service.

The main reason behind this prolong cut-off is that bsnl has laid down the telephone cable having 400 pairs of connection were theft periodically several times in last 1 year. Its almost 5th to 6th time the cable is cut down in 1 year. After every cut down of cable bsnl service goes down for atleast 15 days.

Although it is matter of 3 days maximum to repair the cable. Everytime bsnl done the cable repair in the manner that it is very easy for any person to cut the cable. We told several time to the local bsnl exchange that please provide the good solution for cable cut but always they provide poor and average maintenance work for that and say that what can we do for that.

If you inspect the site where cable always cut theyn you also will also recognize the quality of service the cable repair, as it is only 3 feet below the ground level in rabbani military ground near the nullah.

The cable theft occur just after 8 days after repairing the cable. They say they were also lodge a FIR for the theft since last 1 year but all in vain as it is done almost every month now and police have nothing to say.

Our locality customers most of them are bsnl broadband user are now planning to remove the connection and broadband service from the bsnl and opting for other private services for their telephone and internet needs.

Please look into the matter as we are very dissapoint regarding this matter.

Bsnl staff is also very lazy on the issue.
Please do the need full.
Thanks