[Resolved] BSNL Broadband — Tariff confusion with bill | |
i had changed my bsnl broadband (phone number :[protected], Pondicherry) earlier plan 750 unlimited to 500 c dated[protected]. I think It will commenced on next month billing. but i checked my account usage through my portal id given by bsnl. That account seems to works under that same 750 unlimited plan. so i considered that they havent change my tariff. i checked the chargeable usability it remains 0. So i used net like 750 unlimited plan. but i have noticed may 09 billing amount nearly Rs.5000/-. Im shocked & i check the my usage it still under 750 plan & 0 chargeable usage unit. I check the status with bsnl staff one person say u r using 500 c plan (using phone number) & other person checked (using portal ID) it is under 750 unlimited plan. They want me to pay the bill for the two plan? I asked with senior officers. They never give good answer they say u r under 500 c plan. we made billing under that plan. you are responsible to follow us. It is sad to me. They said it is server error. after that i check my account with in an hour, now it is changed to 500 C. I had lost my last clue. :( They said it is computer error. now they want me to pay the bill under 500 c Tariff for the service of 750 unlimited plan. i have used 750 unlimited plan with same slow Internet speed but to pay 500 c plan (not an unlimited). It is like have Idly but pay the bill for pizza. they ask me to follow the cook to kitchen for the request. Vodafone - wherever you go we follow. BSNL - Wherever we go you follow. Please help me Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
3 Comments | |
Comments
hey pal.. don't pay them.. it was there computer error as they say.. its their problem.. one of the officials have told you it was 750 so u used it.. wy the hell shud u pay.. tell them to collect it from the guy who said it was 750..
i was use 150 plan .then i change 500c plan using write letter in bsnl office .but it could not activated how to activate 500c plan. i want to change this plan immediatly
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Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
but some of the people in bsnl office really want to help me. They are lower level staffs. Thanks for them.