[Resolved]  BSNL Broadband — excess usage charges

Address:

Ghaziabad, Uttar Pradesh

> i have opted for the prepaid broadband plan 250 on dated[protected] for my landline no[protected].working at Hapur distt. Ghaziabad U.P.
> i have made the advance payment of Rs.2758 on dated[protected] vide receipt no.0088169 for the period 1st june 2010 to 31st may 2011.
> i have never consented for any other bb plan to bsnl except above plan for the month of june2010 onward.
> as per trai guidelines no value added service will be provided by the service provider without explicit consumer consent.
> bsnl user portal start displaying the active plan as bb 250 on dated 11the june 2010.
> the bsnl issued me the a bill for the month of june by suo moto treating the prepaid plan as defunct 125 bb post paid plan thereby allowing me the free usage 150mb istead of 1 gb as admissible under 250 bbplan.
> the bsnl have delibrately levied the chages to the tune of Rs 683 + taxes.
> again for the month of july 2010 bsnl have issued me the post paid 750 bb plan bill without my consent and knowledge.
> no of complaints have already filed with the GM Ghaziabad and S.D.O. Hapur but it does not yield any result so far.
> I want the authority letter which permit the bsnl to suo moto levy a plan without the consent and knowledge of consumer.
> please waive the suo moto demand. or show the consent leter and dotsoft data of bsnl about active plan for the disputed months.
Mrs karuna Gupta
[protected]@gmail.com