[Resolved] BSNL Broadband — Broadband Free Usage is Charged

shinebobby

from Kunnamangalam, Kerala

Address:

Wayanad, Kerala

I am a broadband user for last two years and I am using the Bill Plan - BBG FN 500. This plan has an unlimited night usage (2AM -8AM) and I have scheduled my downloads to this free time. While checking the usage charges with BSNL portal (http://www.data.bsnl.in) I have seen that my usage from[protected]:22:45 PM to[protected]:55:43 AM is 5314305 KB and that has been treated as Chargeable Units. I emailed a complaint to the concerned GM of BSNL (Calicut SSA) to the E-mail Address provided in BSNL site. But they has not responded yet. Yesterday I got the bill of Rs.1392/-, the above usage is charged. I have tried to call the Billing Complaints Dept. of BSNL. But no one has took the phone. Now I want to know that where I have to make the complaint and how I get free from this additional charge.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

vinodvavathil

from Delhi, Delhi

Dear brother i will give u an idea
please make ur browsing separate
i e disconnect ur connection before 2 am, and again connect after 2 am
before 2 am usage will be charged and after usage will be free of cost.
i[censored] browsing continuously after 8 am, the total hrs will be charged.
So u have to disconnect before 8 am ( around 5 mnts earlier), and then reconnect after 8 am
I think U got the idea
May be BSNL is not using latest technology, or they are cheating us
so u have to take care,
and try my technics, check ur account then
[protected]@gmail.com