[Resolved]  BSNL Broadband Service — ADSL Links goes down often

I am using BSNL Unlimited plan for last three months. Initially, the connection was too good and for the last 1 1/2 months, the internet connection goes down frequently (Say every 10 minutes). The ADSL Link goes down too often causing the net to be disconnected. I tried calling BSNL Customer Care and every time I get different reply, but didn't help resolving the issue. This problem persists for most of the BSNL users. Even in the competitive environment BSNL is not bothered about the customer service.
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Aug 14, 2020
Complaint marked as Resolved 
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BSNL — no adsl link for last 6 months

we are paying Rs. 250 per month since march 2006 but we got the adsl hardly for 6 months . no link for last 6 at all.
bsnl authorities should fulfill their promice.
I Am Also Facing the same problem, my link kep disconnecting every 2mintes,
U dont get free service at BSNL but they get their pay every month for doing nothing.
U dont get the DSL link and they dont get anything more than their pay to rectify the fault.

Its all in the game. Bribe the J.T.O (Junior Telecom Officer) or the S.D.O (Sub-Divisional Officer) or the AM ( Area Manager) or the Line Men. A 100 Bucks thrown at the JTO will ensure that u get the ADSL link without problem for 6 Months till he feels the need to be bribed again. SDO will normally be satisfied with 500 Bucks. AM will do it for 5000 or more but the good thing is that you wont have to pay the bills of the following 3 months. Line men can usually be captivated by 30 or 50 bucks + a cup of tea or coffee. It will be taken care of..

If the above suggestion seems inappropriate, then dialing 1500 and booking the complaint for 'No DSL link' is the only option. I assure you that the complaint will be rectified and closed within 48 hours on paper. It might never happen for real.
I am very sorry to say that BSNL broadband service is very ordinary to me.The signal is fluctuate through out day.Due to this, it is very very tough to work with it.The internet connection goes down frequently (Say every 10 minutes). The ADSL Link goes down too often causing the net to be disconnected.I have noted down my complain against this problem, but BSNL authority is not serious on this matter.BSNL authority is not too much sensitive about their company's goodwill.

BSNL/Broadband — ADSL link disconnected

hi
from last 1 month i m unable to broadband service properly, in modem ADSL link is disconnected . i complaint through helpline no., but they haven't done any thing .


telephone no :2231229
DSL IS NOT WORKING
I think we need to contact JTO.
Even I am still facing the problem (frequent disconnect). Before the link was completely down. I complained to Cust Care many times but no use. Then I contacted JTO. He is very helpful.

So always contact the JTO and not the customer care.

Cheers,
Krishna

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