So far, so good. Bharat Sanchar Nigam [BSNL] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Bharat Sanchar Nigam [BSNL] will keep up the work and continue to help more customers with their concerns even better 🤝
I had made online billpayment to BSNL Gujarat cirle through their portal for the month of Dec.2008 for Rs.1778/- three times as the payment was not sucessful on two occasins. However my account has been debited Rs.1778/- for three times i.e Rs.5334/- though it should have been only Rs.1778/-.
Now I have recieved new bill for the month of Jan 2009 where the excess amount paid i.e.Rs.3556/- is not credited. This payment was made by ICICI Bank through INDIAIDEAS.COM. On enquiry from the bank it was clarified that payemnt has been done Rs.5334/- to BSNL Gujarat Circle.
Requested to take up the matter and reverse the excess payment made for Rs.3556/- to my a/c.or adjusted in Jan 2009 bill.
Regards,
Anil Krishali
Aug 14, 2020
Complaint marked as Resolved
View replies
D
dr. s.srinivasa rao
from Dhule, Maharashtra
The bsnl gujarat site, after completing the process of payment a message is displayed saying that the payment is unsuccessful .. we try again not once but thrice .. again the same message. These trials led to successful payments to bsnl - via credit cards - without our knowledge. infact if the payment is already successful, any repeated payment efforts should not be entertained at all. I have paid the amount not once but five times. The last one was the one where the message of successful payment was displayed .. that too with delayed charges. I would like bsnl gujarat to address the grievances by crediting the excess amount debited by my bank Union Bank Of India - vesu branch, surat to my account.
i agree that above complaint is serious...and i have also that problem. i have made payment by icicibank netbanking rs.835 but there was massage by bsnl portal is "unsucessful payment".but debit rs.835 frm my a.c.
MY TELEPHONE NO.[protected] IS NOT WORKING PROPERLY LAST 3 MONTH. MANY TIMES I WAS APPLICATION'S HARD COPY SEND TO JUNAGADH BSNL OFFICE BUT NOT ANY SOLUTION. MANY TIMES I WAS DIAL YOUR COMPLAIN TOLL FREE NO. 198 BUT I LISTEN THAT "AAPKI COMPLEAIN PAHELE SE DARJ KI GAYI HE." SO PLZ DO THE NEEDFUL AT YOUR END.
AFTER NEW VERSION OF SOFTWARE IN BSNL GUJARAT, I CAN NOT MAKE PAYMENT OF MY LL PHONE, ON LINE
ANY NEW SYSTEM CREAT FOR THAT?
PL GUIDE ME
Mr kavar D P
[protected]
rajkot
Sir,
I have paid July 2010 & August 2010 bill but it has been again charged with sept. 2010 bill. I have appealed to adjust the over paid amount but in vein.
Please rescue me from harassment.
Mst Hasnara
Account balance alert is not coming for my sim card
My mobile no: [protected]. from Tirupati, andhra pradesh...
In some of the BSNL Prepaid sim cards, account balance and last call charge are coming as a message alert just after the call. In my mobile this does not happen. Since it is a useful feature I would like to enable the same in my mobile. One of the customer support employee at BSNL said that this facility will available only for few series of mobile numbers. I don't think this is not genuine answer. Please advice how I can make available this feature in my mobile.
i am using BSNL broadband internet using wifi modem on plan Home500C+ which has free net usage between 0200hrs and 0800hrs.Phone no: [protected]. Last month i got a bill of Rs 3500. Most of my net usage was during the free hours.On verifying at the usage details account portal of BSNL, i could find that a portion of my free download was also metered as chargable. It is clearly shown in the website that on many occassions, usages upto about 0230am are charged. On approaching BSNL customer service office, i was told that this occurred since i was continuosly browsing before the free hours started. and that i should have switched of the modem and restarted after 0200am. BUT this explanation sounds foolish as BSNL has nowhere told about this before. If this is the case, then BSNL is making undue profit by decieving customers like me. Can anything be done to reslove my issue? kindly help.
My landline phone no[protected] of Ahmedabad city area Maninagar(E) is not working since 6th february 2009. My husband a senior citizen is a CAD and blood pressure patient and needs special attention at times but due to failure of phone we are finding it hard to get in the services...
i have registered a complaint but nothing is been done...
please do the need full to the earliest possible...
Aug 14, 2020
Complaint marked as Resolved
View replies
S
Sujata Deepak Mandavkar
from Bathinda, Punjab
my telephone no.[protected] is not working since last week
my telephone no.[protected]is not working since three ~4months
I am paying the bills
But no one (line man or engineer) checkes the line regularly
all are waiting for complaint to be raised only action will taken
I am using responce responce in my house since last 8 years.Last 6-7 months are not properly working my phone[protected] are connect another phone No. In nest Exchange, are not responce.
PLZ
I will be very much obliged to you if you find a solution to my problem.Thanking you.
My landline phone no[protected] is not working since 24 th july 2009. Due to failure of phone we are finding it hard to get in the services...
i have registered a complaint but nothing is been done...
please do the need full to the earliest possible...
My Tele .No.[protected], Beawar, Rajasthan---- not working since Saturday, Aug.8, 2009.I have registered a complain but till to day this phone is not working .
Pls.do some thing to solve the problem.
My land line no is[protected]. I have made a complaint for severe distrubance in the dial tone of the phone about a month back. The fault has not been rectified. Moreover, since the past one week, the phone has gone dead. The only reason i am holding on to this phone is of sentimental value, as we are holding it for the past 3 decades. We are comfortable because of an airtel landline and three mobile phone of airtel. Otherwise we would have disconnected it long ago. Will some one please do something about this.
sir, my land line no. is [protected]. my phone is dead from last 2 days. sir i have dialed 198 hundred times but it always be an gaged sir plz solve my problem as soon as possible.
sir, my land line no. is [protected]. my phone is dead from last 2 days. sir i have dialed 198 hundred times but it always be an gaged sir plz solve my problem as soon as possible.
my phone no is[protected]my phone oftenly become dead. I have complaint so many time to local officer but nobody responding me. DP line is laying on the road so that it damaged by passer-by. My telephone is working only 10-12 days in a month. If you are not able to provide the service you may disconnect immediatly
My mother is aged senior citizen residing in valasaravakkam.our landline no is 24863253. For the past six months the phone is not working. Inspire of repeated complaints through mobile phone and going directly to the office, there is no response. Occasionally the workers come and collect their tips. That's all. I would request the concerned officials to take immediate step to resolve the situation. Thanking you.
dear sir/mam,
with respect to the subject citied above i would like to let u know that i am a user of bsnl since more than 1year but i am not satisfied by the services provided by bsnl. my cell no is[protected], perpaid sim, from the east zone of assam, tinsukia.
that sir, i want to use mms in my prepaid sim but the mms is not being activated in my sim for which i have requested and complained lots of time to bsnl customer care but still no respose or servies has been provided form thier side. that sir, i am using sumsung M620 model cell and my complain's logged in bsnl customer care are complain no. 2415611 dated 13/02/09 time 9.56am and again complain no. 3417687 dated 15/02/09 time 11.22am 3417687 dated. 15/02/09 time 11.25am.
that sir, i request you to kindly look after this matter and take necessary action and give them a pressure against the work not being done as soon as possbile.
thanking you and looking for yours kind co-operation sir.
i am using a internet connection from BSNL in my personal computer at my home.but since from some last 5 to 6 day i could not opened my company site for weekly reporting and my calings are facing the same problems at rajkot and i am in baroda.my company site name is http://mail.molekuleindia.com.
when we went to another places like cyber cafe from that place we have opened our company site and made reporting to my company.so this problem we are facing only at our home with our personal computer connection with BSNL broad band.so i am kindly requsting you for take some action on my compalain.
I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.
My Mobile #: [protected]
Nokia 6600 Mobile
IMEI #: [protected].
Please block the sim card and also lock my mobile with the above mentioned IMEI Number.
Regards,
K.Balasubramanian
Alternate contact number : [protected]
Aug 13, 2020
Complaint marked as Resolved
View replies
A
Anil Saini
from Mumbai, Maharashtra
BSNL — without use rs 50. lost
Dear Sir/Mam
I am Anil Saini and I belong to Yamuna Nagar in Haryana.My Mobile No. is [protected]. On 11th April without any cause I was lost Rs50/- from my Mobile & I also registered my complain on customer care on 13th April. But till now I do not get any information about my complain. I was too much worried about your poor service.
So dear Sir Please kindly inform why I lost money from my mobile. If it was a mistake then refund my money or inform me What can I do?
Thank You
Anil Saini.
hello sir yesterday my sim card has been blocked as i had entered wrong pin numbers 3 times.now it is asking about PUK code please send my puk code to my email address...my mobile number is [protected]...my sim number is[protected]...i am from chandigarh...its validity is upto march 2009..and its balance is around 67...and i had made recharge of last 112 rs...
My wife lost the mobile alongwith the sim card on 29.11.08 (evening) while travelling in a bus in Kolkata. My phone no.:[protected](Pre-paid).She had put a complaint in DumDum Police Station regarding the loss of the phone and the sim card. The complaint no is GDE 2529: DT dated[protected].Request you to block and cancell the sim card to avoid any mis-use.regards, G.C.Das
Hello,
4 months ago, I got BSNL Broadband connection. Till now i am receiving problem like disconnections simultaneously, sometimes loss of dial-tone and loss of link twice a week. Everytime the BSNL line person demands Rs.50/- for the service charge. I gave many complaints to the officers, but till now i didn't get any response. This becomes a stupid thing, but I pay the line person because i am doing online web designs . So, i need the connection without any disturbances.
Any one give me the solution for the problem. Thanks in advance...
i have lost my nokia 6600 black with bpl mo no.[protected]; and memory card with 512 mb. please help me to find out my mobile. my security code is 83741 and IMEI no is. [protected]. please help me...
I lost My Nokia mobile with BSNL SIM card.
My Mobile Number is:[protected].Please block my SIM card .
I am making call to my number, but the mobile phone is switched off.Thanks
SIR, I LOST MY MOBILE WITH SIM CARD, ( STUDENT PRE PAID ACCOUNT-MOBILE NO.[protected] ON 07/03/2009. PLS TAKE NECESSARY ACTIONS TO BLOCK MY SIM AND HELP ME TO GET MY NEW SIM WITH SAME MOBILE NO.
unusual deduction of balance from my no [protected]. it is a prepaid number so they r not giving detail of this number.i want call detail of this number plz
SIM CARD LOST
SIR, I LOST MY MOBILE WITH SIM CARD, ( STUDENT PRE PAID ACCOUNT-MOBILE NO. [protected]) ON 05/01/2009. PLS TAKE NECESSARY ACTIONS TO BLOCK MY SIM AND HELP ME TO GET MY NEW SIM WITH SAME MOBILE NO
BSNL Sim card lost
Hi,
I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly lock the SIM Card to avoid misuse of my mobile number.give a duplicate sim card
my mobile number is # [protected]
my mobile 6600 nokia
Please block the sim card and also lock my mobile with the above mentioned
Regards,
annant kishor behera
Alternate contact number : [protected]
Read comments
i lost my sim card ([protected]) please block it .
i went to bsnl office to but all employee was at leave account of second saterday.
my application not accepeted by any persion .
I AM TARUN GOEL. MY MOB NO IS [protected] .BY MISTAKE MY SIM GOT BLOCKED PLZ GIVE ME PUK CODE THIS IS SIM NO BT SINCE IT IS NOT CLEARLY VISIBLE I HAVE TRIED TO SEE IT[protected]
Respected sir;
My BSNL PREPAID SIM card is lost for 2Months ago.
Please Sir Replacement My card.
I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.
I lost my cell phone which has BSNL prepaid connection please deactivate the number for avoideing misuse of the cell phone.
Number:[protected]
Place:guntur
Good morning I am LAGHUMA REDDY my mobile number is [protected] i am traveling in Bus in that time I was lost my Phone & Sim on Monday[protected] So Please lock this Number & pleasegive me a instraction to take same number SIM.
Thank you
I vishal Vijay Bhosale is a BSNL Subscriber my request towards you is that my mother had lost her phone, her sim number is - (sim no [protected]). The reason for writing you is that my mother wants same number. so plz kindly consider my request. My cell no is [protected]. I am a resident of Guhagar (Ratnagiri).
If there is any possibility of getting the same number plz inform me.
my sim card registration has failed. pls reactivate it. mobile No: [protected]
my old sim was damag, so i purchage new sim against [protected] No. but not registered yet. purchase sec no-213768 dtd.26/06/09, R.No. RK 0338197 counter code -101 plz registered my no.
registered comp. no-F[protected] dtd. 27/06/2009
thanking u
my sim card registration has failed. pls reactivate it. mobile No: [protected]
my old sim was damag, so i purchage new sim against [protected] No. but not registered yet. purchase sec no-213768 dtd.26/06/09, R.No. RK 0338197 counter code -101 plz registered my no.
registered comp. no-F[protected] dtd. 27/06/2009
thanking u
Hi,
I have lost my mobile phone witch has the BSNL Prepaid connection. I request you to kindly Lock the SIM card and MOBILE set to avoid misuse of my number . Kindly take immediet action about this.
My BSNL Prepaid No: [protected]
My Mobile Model No: NOKIA 1100
Mobile IMEI No: [protected]
I have lost my Mobile phone which has the BSNL Prepaid connection on 1st August 2009. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number. I have also done the FIR of Lost phone along with Mobile no.
My Mobile #: [protected]
Nokia 1600 Mobile
Please block the sim card and also lock my mobile with the above mentioned
Regards,
Devinder Dhalla
Alternate contact number : [protected]
bsnl prepaid sim and nokia 1100 — loss of bsnl sim with mobile
.I have lost my Mobile phone which has the BSNL Prepaid connection @ 10:00a.m dated 9 aug, 2009. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number immediately. Please block my cell no: [protected] issued at BSNL, Jalandhar, Punjab which is issued on my Mother's Name i.e Chandan Mala.
Please issue a replacement SIM card. Let me know where to collect it and what are the charges? my alt cont no.[protected]
I will be highly obliged i[censored] look into the matter n take action very soon.
Thank you
i have lose my bsnl prepaid connection on 16th august 2009.Request you to kindly lock my sim card and my mobile set to avoid to misuse of my mobile number.i have also done FIR of lost phone along with Mobile.vide GD NO.1027 dated 16/08/2009 at Sinthee Police Station.
My mobile no.# [protected]
My set no NOKIA 2600
M y alternate contact no.[protected]
Respected Sir,
i had a bsnl prepaid sim with vannela plus offer.in this offer we have 250 sms free.but i cant send sms to any one.it showing the message that message not sent try later.so plz resolve this problem as soon as possible.plz
sir, i have lost my sim and also have registered a F.I.R ...i also visited the office personally to de activate my sim ...but even after that sim is working and someone else is usimg it ...so please de activate it as soon as possible...
akash bakshi
+91-[protected]
Respected sir;
My BSNL PREPAID SIM card is lost for 1day ago(07/09/2009 on 11:15 pm).
Please Sir Replacement My card.
I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number [protected].
Respected sir;
My BSNL PREPAID SIM card is lost for 1day ago(on 07/10/2009 11:15pm).
Please Sir Replacement My card.
I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number [protected].
hi i lost my bsnl prepaid sim card i want that no. only where i can get that through online can you please kindly tell me the details
my mobile no. is [protected]
model no nokia 1600
hi
ihave last my mobile phone which has the bsnl prepaid connection on[protected] request to kindly
deactivate the sim card to avod misuse of my mobile number. ihave also done the FIR of lost phone along with mobile no
my mobile no # [protected]
model no simoco sm 1200
Place block the sim card and also lock my mobile. With the above mentioned regards.
Respected sir;
My BSNL PREPAID SIM card is lost for (06/11/2009)
Please Sir Replacement My card.
I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number [protected]
Hi,
I have lost my mobile phone witch has the BSNL Prepaid connection. I request you to kindly Lock the SIM card and MOBILE set to avoid misuse of my number . Kindly take immediet action about this.
My BSNL Prepaid No: [protected]
My Mobile Model No: SIMOCO (SM1200)
Mobile IMEI No: [protected]
Hi,
I have lost my mobile phone witch has the BSNL Prepaid connection. I request you to kindly Lock the SIM card and MOBILE set to avoid misuse of my number . Kindly take immediet action about this.
My BSNL Prepaid No: [protected]
I , recharge (easy recharge) Rs. 46/- for Local Power /magic card for one month on dated 06-11-09 at 10:42:59 , it till today not functioning. and dont received i any sms. when I press *124# , it reply "Request not completed " my mobile no [protected]. but *123# functioning, what is problem ?
I have 2 prepaid numbers:
[protected] & [protected]
I have compliant for the deduction of money automatically.
there are every month Rs. is deducts from my number.
I have many times complaint in IDEA customer care & IDEA local office & zonal office of IDEA (raipur).
there are not able to resume my number & to save my identity from theft person/company.
there is daily sent me a joke from 57333.
this is a rediff.com services. but rediff company is also can do anything for that.
do something to save my money and identity.
Amir hashmi,
Dhamtari (CG)
contact no.: [protected]
nokia/bsnl — unsubscription of wap1.indiatimes.com
Sir
I am a bsnl user and my mobile no.is [protected].I am submitted my complaints for not sending
the massage from www.wap1.indiatimes.com. It is renewed every month although.I am not using
this service .
please unsubscribe the above service as soon as possible.
Date :- 12th Nov.2009 Rajesh kumar Dubey
[protected]
My Self Pratik.Panjwani. Iam the customer of BSNL since 2years Iam using Excelprepaid sim my Mobile#:[protected].Actually I have activated gprs on My mobile.On 11/11/2009 before 4oclock iam tring to use your gprs but i dont have the balance in my mobile. so i have top up the card with 55RS & Igot bal 49.86 after half an hour Iam trying to call. system is not allowing to call (you don't have enough balance to call this #) So i called customer care 5times they are not giving me proper answer every employee giving me another another statment so I lost my 49.86 balance iam to frusted with them ihave callrecords of them, so please do the need ful.
Thanks®ards,
Pratik.S.Panjwani.
sir,
mere pas bsnl west up ka prepaid no[protected] hai, jis par har samay unwanted sms aate hain, iske liye maine customer care ne jo jo nomber bataye sab par sms kar chuka hu, par koi fayda nahi hua hai, maine apne local mathura office mai jakar sdo mr. bhadwaj ko bhi apni samasya batai par koi faida nahi hua.
sir please meri samasya ka samadhan karne ki kripa kare
bsnl prepaid sim and nokia 5300 mobile — please lock my lost sim
Dear sir,
I lost my mobile phone of nokia 5300 xpress music which contains prepaid bsnl sim.
please lock my sim and mobile to prevent misuse. The details are
Lost date : [protected]
BSNL NO: [protected]
MOBILE IMEI NO: [protected]
PHONE MODLE NO: 5300 (RM-146)
i have lose my bsnl prepaid connection on 10th dec 2009.Request you to kindly lock my sim card and my mobile set to avoid to misuse of my mobile number.Mobile.vide [protected] dated 10/012/2009
Sir,
since I was using the prepaid BSNL Prepaid Card No:[protected].I Lost My Simcard Lost One Weak Before. so i had blocked its and purchase new sim card for exisiting mobile no [protected] But still not Simcard Registration Failed is Shown. i sincerly request you to register sim and activate it as early as possible.Pls
Hi;
I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number and also lock my mobile.Complain to the police regarding the above failed due to non availability of mobile purchase receipt which was their requirement.
BSNL Prepaid SIM — Not unsubscribe my value added survicess and Network problum
I have a bsnl prepaid sim , on my sim activated sum value aded survices but i cant intrsted in this, so i want to unsubscribe it , but it was not unsubscribe i wil try many times but i cn't succdss. Plz help .. And in gzb. Region the network Is very bad . In bsnl. I cant recive or create any cll in any time
I m rupesh and my mobile mising in college date of 9.03.2010
my mobile model no is Xpress music 5130
IMEI no :- [protected]
Battery No :- [protected] / q422q11807206
Charger no :- 48187194561008043420675605.
I have lost my cellone . Please deactivate the no. [protected]. This cellone no was registered at the name of my brother Dr. Joyanto Das Bhowmik.
Please deactivate to avoid its missuse.
Sir, I bought a sim card bearing no. [protected] on 07/04/10. Out going call facility is not working yet. Please take necessary action. And inform me as early as possible.
Thanking you,
Arnold S.
I have lost my Mobile phone which has the BSNL Prepaid Aant connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number.
My Mobile #: [protected]
Nokia 6600 Mobile
Mysim No=[protected]
I tried to contect you by my wife's BSNL mobile phone but 123 & 24365 both services are not working.
So,
Please block the Sim card as soon as possible..
Regards,
Vijaykumar Maganbhai Patel
12-Kendranagar Society, Nr. Zavernagar, Vadodara- 390019
BSNL sim card lost
hi
I have lost my sim card wich has the bsnl prepaid connection request you to kindly deactivate the sim card to avoid misuse of my mobile number.
my mobile number #[protected]
please block the sim card
my alternate number [protected]
faiz masood khan
Respected sir;
My BSNL PREPAID SIM card is lost for 1day ago(on 31/5/2010 11:15pm).
Please Sir Replacement My card.
I have lost my Mobile phone which has the BSNL Prepaid connection. Request you to kindly deactivate the SIM Card to avoid misuse of my mobile number [protected].
Recently contact on : [protected]
address
faiz masood khan, s/o.mahmood alam khan.
jokhahi kasya kala sonebhdra.(up)
Sir,
Pl block my sim card my phone no is [protected].Pl give me the dertails and reply me urgently.
My proof ID
D/L NO.46883105
faiz masood khan
s/o sri mahmood alam khan
address.jokhahi kasya kala.
sonebhadra.(up)
Date of birth 02.7.84.
email id. [protected]@gmail.com
alternate mobile no.[protected]
I have lost my sim card having prepaid account. So kindly block my sim card to prevent its misuse and kindly grant me a duplicate of the same.
my mobile number is [protected]
respected sir my broadband connection regularly from connection loss problem
please look at it ,,,,, b'coz after every 2-3 min the connection is lost and i have to again login every now and then....
This is a sincere complaint abt the huge amount of internet bill i received for the month of june 2010, almost gross amount of RS 5248, i had a 250 plan, changed it to 750 unlimited offer, still i cant get to understand hw do i get such a bill and if at all i need to check my internet usage, the sites are forbidden, no-one of the links given by BSNL works.
The service isnt dat good too in terms of connection, downloading or even uploading ...keeps disconnecting...and in return we receive huge bills for no proper service
some stern action has to be taken in this matter, for people who suffer with huge bills.
want people to gather up and raise their voice to demand for proper billing and service providers online, instead of just making up huge bill with taxes added to it and other miscellanoues service charges and deposit amount taken.
so people who have faced similar problems, do join hands and post ur comments .
THANK YOU
DOUBLE PAYMENT OF Bill No - [protected] IN JAN 2009 FOR DEC 2008 BILL
CONSUMER NUMBER [protected] : TELE Number 25816095
Sir,
I have registered my self for payments of my telephone number 25816095 through credit card payment service of Citi Bank, Pune.
My consumer number is [protected].
I had made a payment of Rs 2050/- on 23 Jan 2009 for the payment of Dec 2008 bill number [protected] through my direct debit service through Credit Card of Citi Bank.
But as till 28th Jan 09 the payment was not reflected, I made another payment on 28th Jan 09 by cash in Khadki Post Office fearing that my connection will be disconnected and I was told in case of double payment it will be adjusted in next bill.
I have checked from my Citi Bank and they have confirmed me that a payment by Credit Card for an amount of Rs 2050/- was made by them on 23rd Jan 09 to BSNL Pune but when I received the bill for the month of Jan 2009 in Feb 09 which was generated on 8th Feb 09, I found that the double amount paid by me ( Rs 2050/- twice in Jan 09 ) once through Credit Card debit by Citi Bank and second time in cash by me has not been adjusted.
Kindly after checking your records please confirm me if BSNL has received this double payment or not and if has received it twice then adjust the same against my unpaid payment or else let me know which mode of payment they have received in January 2009 by me i.e by cash or credit card for the bill of Dec 2008 for Bill number [protected]. So that, I can take necessary action to trace the excess amount paid by me at my end.
Thanking you.
Mahesh Bisht
14 Feb 2009
Aug 14, 2020
Complaint marked as Resolved
View replies
A
AHAMED MUSTHAFA
from Mumbai, Maharashtra
Dear Sir,
My land line No is 28190939...Consumer No...[protected].
My monthly Bill is generally i didnot recieve properly. If i compalint to the account officer, he/she divert to the postal department.Postal department recieve the complaint & replied fastly that the your's bill was delivered.
I am a consumer I said that Not recieved the bill.Officials said No, "we were delivered" Who Is correcrt? or Who is false?.If officials as a consumer what he to do.?
I will sure some thing is be wrong by letters delivering the systems.Pls try to solve this problom.
I SUGGESTED THAT USING WITH COURIERS SYSTEM DELIVERYING BILL BY GET SINGNATURE FROM CONSUMER.As other private communications companies are using & also confirming by phone DID U RECIEVE THE BILL FOR THE MONTH OF...SO & SO.
Pls take care this matter study well, To serve to public, THEY ARE BE A HONESTY CITIZEN.
Best Regards.
This cannot be considered as a complaint...it is a mistake from my part...My family paid the same BSNL bill twice..one through icici direct debit from an account and another by automatic bill pay from another account. so what will happen if i have done this payment twice...how will be the excess amount taken in to account?? please reply
I'm using bsnl broadband plan 625 and include taxes my bill is 690 but this month bsnl sends me doublw bill of 1379 and i don't have any last due payment.officers at exchange not have my excuse.call center person can't pick my calls what can i do pls help me.............
I searched the bsnl site where I got to know that there is a new prepaid plan from bsnl that is bsnl student power plan in prepaid in which the local sms are "free".There is a student plan in postpaid but this is diffrent from that this is a prepaid plan as given on the site ...http://www.bsnl.in/service/tariff_excel_pre.htm...Bt when I asked customer care for this they also dont have any information about this plan then how can bsnl provide this info on their site...Is there any plan like this available ..If not then how can they gave such fake info on their site...
Aug 14, 2020
Complaint marked as Resolved
View replies
R
ravin
from Rampur, Himachal Pradesh
I came across the same thing. It says local sms is free, but when I went to get the sim card they say that only 300 sms per month are free, that works out to a useless 10 sms per day. I knew it was too good to be true when i saw it but they shouldn't put up such information on their site. I'm still searching for a more detailed description of the plan.
hello guys... before one week i bought the bsnl student power plan prepaid sim card...
all outgoing messages are free... unlimited
they are charging 10 paise for delivery report messages..
so dont on ur delivery reports. good bye
Hi, I get Rs. 89218.00. Its a huge amount of bill. and my bill must Rs. 562.00. Because i'm having plan 500C on my telephone. Its having night time unlimited usage of internet from 2-00 AM to 8-00 AM. and 1.5GB allocated in day time as free. and my usage is under 1.5 GB and my call is also under the free unit still i get this bill. what i do now. i submited a letter about it on bsnl.
Mar 28, 2017
Complaint marked as Resolved
They have fixed the bill to 600 rupees bill...
View replies
G
Glidor
from Ludhiana, Punjab
get in touch with commercial officer / DE Billing ( Internal) of your area, with print out of your plan and usage details, he will take care to resolve it immediately.
sir,
mera telephone number [protected] hai, mujhe karib ek saal se telephone bill nahi mila hai,
jiske karan line bhi kaat diya jaata hai.
kripya mujhe mera telephone bill bhejne ki kripa karen.
Date: 7 July 2009
To,
S D O
Bharat Sanchar Nigam Ltd.,
Kashipur(U.S.Nagar)
Sir,
Subject: Regarding benefit under scheme for female subscribers
I want to state that I am using BSNL landline[protected] & had taken this connection on March 26, 2008 under the scheme in which there is a discount of 25% in its uses for female subscribers. But I have not received any discount till now & have to pay full amount of the bills.
So please take proper action so that I can be benefitted in future & also adjust all of my paid bills under this scheme.
Thanking you.
Regards:
sir,
we never used any internet service for last month (Dec 2010) as we had a problem in our system and also we were out of station on account of year end. we were shocked to see the bill for last month . sir please take perfect action and solve our problem
Hi, I get Rs. 6064 Its a huge amount of bill. and my bill must Rs. 838.00. Because i'm having plan 500C on my telephone. Its having night time unlimited usage of internet from 2-00 AM to 8-00 AM.still i get this bill. what can i do now. please give me a right statement of bill please check my bill properly
Withreference to landline number[protected] i have given several oral complaints and written complaints to AOTR. Very bad to get a reply that ddress is correct.
On 29/12/2008 15:59:24, B.VIJAYA(SSA Nodal Officer) Added:
ADDRESS IS UPDATED
Status: Request is Completed
Click here to send a mail for any further clarifications.
On 26/12/2008 17:19:06, B.VIJAYA(SSA Nodal Officer) Added:
FWDED TOTHE CONCERNED FOR N /A/PL.
Status: Pending at Indoor
This is the reply i have got.Will the necessary action be taken atleast now
Aug 14, 2020
Complaint marked as Resolved
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L
Leyakath ali
from Delhi, Delhi
sir,
My Land line number is[protected], Madurai, Tirunagar. my billing address is wrongly entred in Tirupurangundram. my address is
A.Leyakath Ali
4/225 Near Kottaram Ground
Vilachery
Madurai
Sir, Last month BSNL broadband of Agartala, Tripura has changed their format or system as far my knowledge goes. As a result I was unable to check my usage in the last month i.e. the month of January 2009. As a result I exceeded the free bandwidth by a large margin and had to pay around Rs 1000 extra. Now may you help me in any way to get any compensation from the company as they are the ones responsible for the inconvenience.
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Y
Yamuna latha
from Krishnagiri, Tamil Nadu
Sir/Madam,
Am with dataone broadband plan. Since last month my broadband usage is at very faster rate. It was good two months back.. right from last month, jus when i get connected to net the usage doubles at a faster speed and i am ending up with abnormal billing. I have antivirus software installed in my system, and really donno where lies the bug.. Please check into my account or reply me as of what i have to do to get rid of this. Will be happy to have ur reply regarding this. Thanks in advance
Latha
THE ADOPTER /POWER CABLE CONNECTED TO MY BROADBAND MODEM GOT OUT OF ORDER.BUT, BSNL DID NOT PROVIDE ANY SERVICE/SUPPORT NOR REPLACE THE SAME, AS THEY DO NOT KEEP ANY STOCK OF SPARES.RATHER INTERESTINGLY, THEY ADVISED ME TO PURCHASE A NEW MODEM .NO POINT TO PURCHASE A NEW MODEM AS THE MODEM IS O.K.ULTIMATELY, I HAD TO PUCHASE A NEW ADOPTER & POWER CABLE FROM LOCAL MARKET AFTER LOT OF SEARCH.
Aug 13, 2020
Complaint marked as Resolved
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R
Rajiv kr. shah.
from Kolkata, West Bengal
If my problem will not be solved then I'm not going to pay bill amount of the BSNL broadband connectionon[protected].
This is last warning to BSNL!!!
We are Paying money not a Piece of a paper!!!
I have registered for a new telephone and broadband. The Work Order Num is HDP/N/GG/11-12/0078 and the Work Order Date is 24/09/2011. It is almost three months that I have not received the connection. I visited the indicated Haridebpur BSNL office and they asked me to contact the Joka DE or the Alipore DGM. The Joka DE never picked up their phones ([protected]/[protected]), for the 25 to 30 times that I rang them up. At the Alipore DGM's number ([protected]) a lady picks up each time, takes my details and says we will get back to you in half an hour but that 'getting back' never arrives.
Nobody is even willing to answer my queries or give me an expected date of providing the connection. I do not understand why am I harassed like this for choosing BSNL!
Dear BSNL Group,
I am a residence of thakurganj and i am getting improper service from BSNL . Firstly before i had activated a caller tune. My money was cut but till now i did not receive my Caller tune.
Secondly I had purchased a prepaid service of bsnl.My service was till 7th february 2009 i reacharges it on the 9th of a top up of Rs.225 it was a lifetime sim.I got a days validity.Now neither can i call nor can i receive an incoming call. Now when i am going to recharge a value of Rs40 for a months validity the transfer is being unsuccessful.
So that is a very bad facility of Bsnl(Cell One).
Thirdly when i go to call customer care at [protected] it is always busy from the very day i purchased the sim card. Hrdly 1 or 2 times i was successful in calling cusotmer care for the caller tune complain which was also unsuccessful although he noted my name.
I will be thankful if you pay immediate heed to my complain. The sim is registered on my mothers name but i am giving my id for a reply conformation message .Please pay heed
From,
[protected]@yahoo.com
Aug 14, 2020
Complaint marked as Resolved
View replies
P
PARTHA SARATHI MURMU
from Mumbai, Maharashtra
SIM CARD — improper service
sir,
i am a customer of airtel with phone number +91-[protected]. for the last few days an amount of 5 rs. is being deducted from my account without my knowledge in the first case for a service of bollywood pics. i had tried to stop the service but with no satisfactory response from the company.
Hi,
I am a resident of Hapur. I want to pay my bills online on BSNL site but the site doesn't work. India makes software for rest of the world but falls really short when it comes to domestic services.
Thanks,
RN Agrawal
We have taken BSNL landline connection[protected] for our Dehradun residence. During August our connection got disconnected abruptly & we lodged a complaint immediately with Premnagar BSNL office & Customer care. Complaint was also lodged at Head office on Rajpur road wide complaint number - [protected].
There has been no progress on status even after 3 months of Complaint lodging. We have been following up with Lineman, supervisors & Customer care.
We understand that neighbourhood phones have been rectified but no progress has happened on our number.
This kind of service is not expected out of BSNL which is claimed to be most efficient public sector units.
Looking forward for some action in this regard & if anyone can advise how to get the phone rectified pls let me know.
Thanks
Chandan
Plot No 235B, Panditwadi, Phase-2
Dehradun
chandanshirbhayye.[protected]@gmail.com
I am already a bsnltunes subscriber from rajasthan.I am not finding any site where i could log for looking into my user profile.Please tell me the name of website.
Ashutosh Kamra
Sri Ganganagar Rajasthan [protected]
sir i never set bsnl tune on my cell, but it set previous months, i want to stop the tune it is not been done, please stop it imidiatlly . my cell no. is [protected]
sir,
inspite of several verbal calls to line man of our area Mr. WATTAL (Mob no. [protected]) for replacement of my faulty landline instrument since 1 month i am unable to get new instrument against old one. Since one when ever i call him, he dont pick up my call & make his phone not reachable. i have also sent an application in this regard but no progress till date. my landline no. is installed at resham ghar colony under shakti nagar exchage. contact no. [protected] nitin. kindly do the needful at an earliest.
I have a BSNL land line connection with Bradband facility in Batlagundu, My No is 04543 – 265676.Today I received the bill for the month of January 09.Immediately after getting the bill I was shocked, because they made a claim Rs.1664/- for purchase of Modam.In my application itself I clearly note that I have my own instrument. Fact is like so, I don’t know how they send the bill like this manner. At the time of providing connection the BSNL staff make few calls and asked me that do you have a modam or not, at that time also I remain them that I have a modam. So, kindly look in to this matter & do the needful and issue necessary orders to send revised bill to me at the earliest.
Consumer No ; [protected]
Bill No ; T[protected]
Exchange code ; BTL
Bill date ;[protected]
phone/broadband connection/05692-224549,out of order
sir, my telephone, connection,[protected], is, outoforder, for few days, complaint was, lodged with bsnloffice, at, farrukhabad, u.p.personal contacts nd visits, have not yielded any fruitful results.kindly do the needful in the matter.
Aug 14, 2020
Complaint marked as Resolved
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J
jamal AKHTAR
from Sikar, Rajasthan
Respctfully I beg to say that my outgoing of land phone is end before 45days .
I have complaint 4 time in nearest centre but no answer me yet. All bill is paid
I have applied BSNL Broadband+Newline connection on 3rd Jan 2009 in BSNL Mela. At the time I have been assured of providing servive with in 10 to 15 days. Till today (since 40 days) I have not received telephpne line. If I personally or telephonically contact them they will give a standard answer 'It will be done tomorrow'. Govt. department are most useless. I dont know where to complaint?
View replies
S
SUMAN MATHEW
from Bengaluru, Karnataka
I have a lot of experience in this matter. I had a landline which was working well. In between BSNL people approached us and offered internal intercom facility if we take a new connection in our flat. So, I have cancelled my old connection and took the new landline connection with number 23691127. Eversince it is connected, broadband is working but the telephone side is not working. Pretty thing is that even before connecting the telephone line to my flat, bill has come for the month of October 2008.
THIS IS MERELY A WASTE OF TIME AND MONEY - THERE ARE CERTAIN BIG WHITE ELEPHANTS IN THE BSNL. ONCE THEY ARE CAUGHT AND PICKED OUT OF THE BSNL, CUSTOMERS WILL GET SOME SERVICE - OTHERWISE GOD ONLY WILL HELP THE POOR CUSTOMERS.
Ya i agree to ur point.. Bsnl people take a hell lot of time to satisfy our needs.. When i applied fr a new net and phone con.. they tuk around 2 months.. Even wen i want to buy a new modem, they take atleast 1 month.. but this prob cn be satisfied by giving some 50rs.. to ur local phone man or watever... Because Bsnl people get lot of things done by thier emploees and dont pay them much.. And i[censored] give them money. they will try to get ur job done fast..
Such a big telecom network is having the worst customer serives
unable to reach the near by bsnl telephone exchage
If you call in working hours no one will pick the phone are u will get the voice message - subscriober is busy at the moment please call after some time for past one month - i think BSNL employes works through the phone :-)
Dont ever any one to kidding on your work - show your the best - indians are the best
Regards
Nandakumarge
Aug 14, 2020
Complaint marked as Resolved
View replies
S
sandeep katyal
from New Delhi, Delhi
my internet[protected] is not working for the last 7-days. We lodge many request but all vain. No one care .
I have an BSNL prepaid no. i put top up rs:100 easy recharge on 20/07/09 at 8:41 PM but still now i am not received any amount to my mobile, i called customer care for several times a day but no response but one customer care executive said to go near to the shop and call again to connect him. i went to near shop i called again to connect the particular person but they said no we cant. i gave phone to shopkeeper. the shopkeeper talked as an customer like me. But then also no response the Customer care Executive is not talking properly. Again the shopkeeper called customer care again they gave one no:[protected] to call. i called several times a day the customer care executive said i will block the no if you call again. I spent my money to top up and am getting scolding from the Executive. If i call this no [protected] they are not picking call.
I am holding the no. 2795 74 15 since last one year alongwith broadband . Always suferred with some or the other problem with BSNL ( billing, internet connection, services etc.) In June i had applied for shifting of landline in similar area; after several procedure they accepted my application on 16th June '09. Shifting done after 10-15 days on my constant personal complaints in Patnic offfice to CEO . But till today broadband connection is not done . Made several complaints personnally as well as telephonic to CEO, JTO, LINEMANS ; EVERYTIME reason given is " abhi tak pending hai, software ka kaam one month se chal raha hai, ek hafta lagata" lastly warned them to take the matter to newspapers, given last promise work will be done within two days, week has passed after that no action. BSNL are constantly giving add for new services on tv why? when this company can not handle the small matters for months what is the use of promising new best services ? NOW I M NOT EXPECTING ANY ACTION FROM bsnl, I am forwarding this letter to all Newspaper, and going for justice and all the reimbursement for harresment given by this organisation (which is never organised) to me personally and mentally, financially etc in CONSUMER COURT . I ll see to it that i get justice as fast as possible ..
We had an interaction with BSNL customer support[protected] on 25th July 2014 regarding an issue with Wi-Fi connectivity. Being from technical background, the issue was isolated by us to be with either the Telephone set or Modem. All that was required for the BSNL people was to lodge a complain, come over and replace it. On 25th, they lodged a complaint WITHOUT giving any reference/complaint number. Okay, we thought they have taken the request any way and waited till Tuesday (29th July). But there was neither a call from BSNL nor anybody came over. On 29th July, we unfortunately decided to call BSNL support again and the personnel was horribly disrespectful, using phrases like "Tell me sir, what is your problem", "Sir we are not here to help you further. Take this number of Bangalore Exchange Service and call them." and disconnected the call. of course. Okay, despite of frustration climbed to the brink, we decided to call Bangalore Exchange Service. For two days we tried but we could only hear Tring-Tring and nothing else. Like any other frustrated human, we called BSNL customer support on 31st July, which turned out to be the most disastrous experience with customer support of any company. The agent on the other line stated, "We can't help you. Go and talk to Bangalore Exchange Service", "Don't waste time and tell me what is your problem". Responding to which I asked if that is the way they talk. On which I got to hear, "DEFINITELY Sir, this is the way we will talk if you don't call Bangalore Exchange Service." All I was trying to explain this multi-billionaire company is that there Bangalore Exchange Office was not picking up my call for 2 days! When I asked that lady's name, she denied stating that they are not supposed to give their names. Doesn't make sense to me. I didn't call up FBI, did I? I asked for their Supervisor on which the lady denied to pass him the call. She gave me numbers of Customer Relations team and her Supervisor and it didn't come as a shocker that my call was unanswered even by them.
I have been with BSNL for past 10 years, probably the first time I have faced a critical issue. But getting such dishonest, non-cooperative and non-helpful behavior, I would NEVER recommend it to anyone in the decades to follow.
![Bharat Sanchar Nigam [BSNL] Logo](/thumb.php?bname=1&src=bsnl.png&wmax=280&hmax=280&quality=90&nocrop=1 "Bharat Sanchar Nigam [BSNL] Logo")
how
ANY NEW SYSTEM CREAT FOR THAT?
PL GUIDE ME
Mr kavar D P
[protected]
rajkot
BSNL — adjustment of overpaid amount
Sir,I have paid July 2010 & August 2010 bill but it has been again charged with sept. 2010 bill. I have appealed to adjust the over paid amount but in vein.
Please rescue me from harassment.
Mst Hasnara