[Resolved]  BSNL — complaint in favour of public regarding bsnl customer care behavior & bad service from staff of bsnl khambhat

Respacted Sir,

SUB : misbehav from customer care desk of bsnl office KHAMBHAT, officer name pratibmaben soni .


sir,

your customer care officer pratibmaben soni alwayes misbehav with customer of bsnl and she alwayes treat like peon with customer of bsnl, now a days she give me answer in a rude maner . first she was not updated with new scheme of bsnl and do not gave proper guidence to clients of bsnl . i want to use your new launch scheme " aa abe laute chale " . i want my old bsnl mobile number [protected] through this scheme, when i go to your customere care dest then your officer pratimaben soni told me that we have no scheme like this, when i tell her mem i already confirm that this is a newly launch scheme but she dont want to hear my words and use rude lenguage with me . when i urge her next day then she talk with her higher officer and she confirm about this scheme . sir till my number [protected] is not activated . today i call her for asking status for this number but pratimaben soni was totally angry on me and she said i dont know about your card activation .

sir now i dont want to continue relation with your bsnl orgenization because your customer service is so poor . i request you please give me my money back & also i want to submit this new sim at your office khambhat . please tell me when i submit this sim at your office at that time i submit this sim at your office .

sir if you heard of your customer then please give street punishment to pratimaben soni because this khambhat office is rural office and all person come hear are illetrate & she alwayes treat like dog with all clients and all clients of banl are stay away from bsnl .

sir please give me reply for this complaint .

regards

JAGDISH . C . PATEL
KUTA POLE
ZANDA CHOWKE
KHAMBHAT - 388620
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