[Resolved]  BSNL — balance deducting without call

dear sir/madam,
im using bsnl prepaid conncetion. my cell no is [protected]. in the morning of 30th march 2009 i saw a massage on my screen- last call cost 144 and ur balance is 2.45. jabki maine koi itna lamba phone nahi kiya.. maine bsnl help line [protected] par complaint kiya.. fir maine 2 din bad apne cell par 50/- ke topup se recharge kiya.. usme se mera48/- bina kisi call ke gayab ho gaya.. uski complaint maine customer care par ki.. fir 4 april 2009 ko maine 50/- ke topup se recharge kiya jisme se 36/- fir gayab ho gaya.uski complaint bhi custmor care par ki hai..itna time ho jane par bhi customer care se koi reply nahi mila... maine apne cell par gprs activate karwaya hua hai jiske liye maine cell ko 197/- ke gprs plan se active kiya hai.. maine gprs se koi downloag nahi kiya.. aur mera balance bina gprs use kiye gayab hua hai.. maine mahanagar lucknow ke bsnl office me sikayat ki to unhone muje koi santoshjanak jawab nahi diya.. unhone mere cell me virus hone ki bat kahi jabki mere cell me koi virus nahi hai.. aur virus cell ka balance nahi gayab kiya karta hai maine is cell par 2 year airtel ka sim use kiya hua hai uska koi balance gayab nahi hua.. mere cell ki validity ocober 2009 tak ki hai aur mai ab pareshan ho chuka hun ... 10/- se kam balance gayab nahi hota..please help me.. thankyou!