[Resolved]  BSNL — Plan change problem

hai,
i am lijan mathew. i live in USA .whenever i tried to call to my house land line.its always dead.300 days in a year its dead.my dad always complaint regarding this issue to the local office .no action taken so far.even we complainted to GM of telephone bhavan ,thiruvalla, kerala--no use.
is there any other responsible person in your office who can handle this situation properly.kindly do the needful so that i can call my dad and find about his where abouts. following is house address
K M MATHEW
KOLATHU HOUSE
VENNIKULLAM P O
PATTAKKALA
689544
phone number: [protected]