[Resolved]  BSNL — call back tones

i tried to activate my call back tone three weeks before form 19-04-08, through a bsnl web site.after my steps of activating a call back tone, i called care center of bsnl to verify whether i call back tone procedure is started of not. they answered me that no your call back tone procedure is not activated plz send a message on 56700 to activate your call back tone, but i didnt do tat thing.But on 19-04-08 at 10:21am i received a msg from bsnl tat i have been charged 20rs for a call back tone after almost 3 weeks.and wen i contacted care center they didnt gave proper ans to my questions. first when i called they said tat i have activated my call back tone on 16-04-08 morning 10:30am. next when i called the after 3 hours they answered me tat i activated my call back tone by sending a message on 19-04-08. plz help me i am feedup of this services provided my bsnl for giving proper ans to their customers. try to solve my problem and plz reply for this complain