BSNL — Charges for unwanted services

Address:

Ahmedabad, Gujarat

Dear Sir

I an enclosning here with copy of my tetter given to BSNL, which is self explanatery.

Naresh Keshavlal Shah
304-B, Shiv Smruti Flat,
Nr. Panch Sheel Bus Stand,
Usmanpura,
Ahmedabad – 13

Date : 22/02/2013

To,
Accounts Officer
Bharat Sanchar Nigam Limited
Ahmedabad

Dear Sir,

Sub : Wrong charges applied in bill for Tel No.[protected]

I have received my telephone bill for the period from 01/01/2013 to 31/01/2013. On verification of bill I found that Rs. 149 is charged as ‘Charges for Music on Demand Hungama’ and Rs. 149 is charged as ‘Charges for Movies on Demand Hungama’.
I would like to inform you that I have not applied for such facilities and I have not downloaded any music or movies. Without my confirmation how can you charge such Charges. Please remove this charges from my bill immediately. I want to pay my bill before due date, please issue revised bill so that I can pay my bill in time.

Thanking You

Yours faithfully



Naresh K.Shah


Encl : Copy of Bill

while filling this complaint the concern officer of BSNL has told me that pay your regular bill and in next bill you will gwr credit for wrong charges.
Now I heve received another bill for Februsry-2013, in which no any credit given to me. I have received bill showing previous outstanding Rs. 298. In bill for february-2013 Rs. 148.36 charged as " Charges for Movies on Demand Hangama Rs. 148.36. This is also wrong.. I have paid my regular bil for Both January-2013 and February-2013.
Now BSNL has dis-connected my land line whith reason that yoy have not paid your dues.
Please advise me

Thanking You

Naresh K. Shah