[Resolved]  BSNL Chennai — Refund not received even after six months of surrending the connection

We had BSNL connection for the past 11 years. Recently we have shifted our house to new address where there was no BSNL connection. Hence we had surrendered our telephone connection by June 2008. But so far, we have not received our refund amount.
Initially BSNL staff said it will take 3 months. After 3 months when we enquired, they said there is some problem and it will take another month. Now, its six gone. this number[protected] has been allotted to new customer. Means that our connection was surrendered. Still we have not received any information/ refund amount.

Recently Ambattur staff said that, they lost the papers which we gave at the time of surrender. We have been wandering between ambattur office and anna nagar office for this purpose. Even I have raised umpty of compliants in BSNL site regarding this but no response.
As a last option, i am writing this grievance mail behalf of my parents as they are old and cannot come out frequently from home.
Thanks
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Sir I am also similar victim and my surrendered tele No 22292734.JAO Of BSNL is prolonging
I would like to have e mail address please.
Sir i am working in Arkay Leathers, Chrompet, Chennai-44.

In my office we are using 9 bsnl land line connections, on this we will surrender 3 lines for the past December still didn't get refund amount.

Number is[protected] Reference Number is 81503421
[protected] Reference Number is 81503447
[protected] Reference Number is 91136095

where i want to consult about this enquiry i call to customer care number 150 he will not give the proper feedback.

I contact to nearest chrompet branch and ask he also not response and didn't give the proper feedback.

Please help me.

My number is [protected].

BSNL — refund amount not sent even after 11 months gone

sir
i had took bsnl WLL coin box FW VMR[protected] 2years back and paid Rs 1000.00against deposit ,on 6th JUNE 2009 i have valetarly returned the connection with equipment provided by bsnl and also paid all dues up to that date.After adjustment o[censored]nbilled period , Refund amount Rs729.00 have to pay to me by bsnl,this amount is confirmed from bsnl,till date[protected]they have not sent this amount,i consulted concern ,SDE,DE each one for more than 3times,and also complaint given in "open foroum session conducted by BSNL in tenali" but there is no certain replay came.one of them said "internally refund order is missed some where due to negligence at GM office PAY section ",
i am a poor person,so kindly made justice to me i can give details of refund order in the next mail, so kindly please do justice to me,


thanking you sir

k.krishnaiah
Sir,
Sub: Refund for surrended telephone # 22430958

I am a senior citizen retired from central government service and after my retirement I have relocated my residence from Chennai to Coimbatore. I was BSNL customer for the past 20 years having landline telephone # 22430958 under OYT scheme. Due to my relocation I had surrendered my telephone on 19-Dec-2011 at Tharamani exchange in Velacheri, Chennai-600042 and on 20-Dec-2011 under the request Ref: 61518001 Prov AN: 62542974 dated[protected].

Subsequent to this I had approached with a covering letter addressed to Commercial officer BSNL Chennai Telephone, Guindy, Chennai-600032 for the refund and I was promptly given an acknowledgement under the reference 2099 dated 20/12/2011.

I have been endlessly waiting since 7 month for my refund and made innumerable phone calls to accounts department and cash section and had even travelled from Coimbatore to Chennai to get the refund. But replies I got from the accounts department and cash section are not worth mentioning and today[protected] I had contacted office of DGM (south west) and the usual reply was that they will look into the problem. I am vexed so much that I have decided not to approach office of BSNL any more, hence this letter to you. I do hope you can investigate the matter and take appropriate action so as enable me to get the refund.
I do hope that you can understand the plight of senior citizen living with meager pension and this refund amount will be of great use to me.

With warm regards,

V.Palaniappan

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