[Resolved]  BSNL Chennai — BROAD BAND INTERNET CONNECTION

I have booked my BSNL Broad Band Internet connection in one of your Road Show near Auichi School, Virugambakkam on 09.09.2008. The person who persuaded and booked the connection informed me that the Phone connection will given in four working days and internet connection will be given with in next seven working days, so I filled the application and booked the connection for Home plan 750 . And the person also conformed to me that connection will be given in my area.

And next day another person came to my residence and collected the required document and Rs.500 for booking and gave the receipt. I have attached a photo copy of the receipt. And till now no communication or concert action have been taken to give the Internet connection. I called the person who collected the money many times and received the ORDER NO after a week. After that I am trying each and every other number to know my connection, no one is giving response instead they are giving another number to connect. It’s going to be two months since I booked the connection

I do not know which telephone exchange to be approached and which officer to be seen to enquire about my connection. It is really painful and metal agony for me.
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Aug 14, 2020
Complaint marked as Resolved 
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BSNL — New Telephone Connection and Broadband Internet Connection

In spite repeated phone calls to the BSNL office, I havnt got a favoroble response from the officials regarding the New Connection which i had applied for. Most of the time phone just rings no one picks up the call, even if someone does it, they say that it will take 2 or 3 months to get the connection. I wonder what the senior officials are doing sitting in top position. They dont even care about the customers. I had to cancel my earlier telephone connection just because of the unavailability of proper service from the BSNL personnel.
Now again the same problem, not even bit has been changed. I have no clue what to do regarding this and whom to contact, since there is no way the our parents can communicate to anyone, even in case of emergency, I hope someone will do something about this after reading the every customers complaints.
BSNL Broadband BAND HAI JAB SE LAYA HOO Complaint
DETA HO TO KOI NHAI ATA ISKO JALD CALO KAROO
PHONE 226106 SE INTERNET BAND

broadband home plan — Internet connectin error nd speed

sir,
The Error i get connecting my internet is 696 Phone line busy...i cant access net .. even when called to exchange they dint respond to the calls.. even if visited to exchange they ask us to pick the technician and drop them back.. is it wise to change the subscriber cause two months back i had a very slow connection and now again.. will wait for sometime .. if i have been left with no option will opt. other private servises if my concern is not resolved..thank you..


Fredrick Dsouza
sorry the complain error is :
676 PHONE LINE BUSY
Hi sir,
I am in an location named Kovilambakkam near Keelkatalai. I am using the WLL telephone for the past one year which was provided to me in the Keelkattalai exchange. Now there has been a new exchange opened in our area 6 months ago.
The cables have been laid i our area 3 months ago, but when asked to convert the existing connection to a wired broadband service they are just escallating the case but not even having the courtesy to give a response. I have complained in the service center in madipakkam for more than 3 times and in the exchange itself i have filed the complaint for more than 6 times..
The employees are reluctant to the process but instead they are telling to change over some other ISP. Well if that is the case then we know. We are looking for a better service. Please provide us with the formal person to whom if we complaint our problem would be resolved. In case if the situation is like whatever we complain would just go to dustbin then please inform that to so that i can save my time doing something better than requesting to these who cant even do their requered work but provide nice counselling..
It is my ill experience that makes me to talk so ..
I hope so that the issue is resolved .. Else i will see to it that i take this case as much as possible to higher authorities so that there lazy guys taste their soups..I am atleast expecting a reply...
My Phone Number Old No.26262666 New NO. 26150566 in the name of myself.

Paid extra payment TWICE LAST MONTH AND ADJUSTED WITH THE CURRENT MONTH BILL only.

THERE IS A PROBLEM IN THE NET LINE CONNECTION AND ALSO IN THE LANDLINE WHICH IS NOT WORKING FOR THE PAST 20 DAYS, EVEN AFTER SEVERAL REMINDER AND COMPLAINTS TOBODY IS NOT INERESTED IN TAKING THE ACTION FOR THE SAME. SINCE I AM MARKETING GUY I WILL NOT BE AVAILABLE ALL THE TIME TO MAKE THE COMPLAINT, MY PARENTS ARE AGED PERSON THEY ARE NOT ABLE TO MAKE THE CONTACT WITH THE NET.

Expecting your fastes action which is highly appreciated.

Thanks
S.Vijay
Hi,

For the past 4 days Internet connection is not working. I raised complaint and there no update from the Customer Helpservice.

Thanks and Regards
A.Filbert
Dear Sir, My residential land line no.[protected] has been frequently under failure for which I lodged compalint with BSNL and they said that my house is in BPCL Staff Colony which is coming under their control. as such we can not go beyond our main board. is it so ? then who will take care of my grievance, since i am your customer, it is your duty to rectify the defect permanently.

pl take immediate action.
Dear Sir,
I have lodged a complaint for my usage details of Broadband 4 times but it has not been rectified. I am unable to login to view my usage details. It is since 15 days the problem is not rectified.

Will the BSNL telephone authorities rectify the same in time?.


Regards,

T.Ram Mohan
Maduravoyal
Dear Sir,

My residence number is 24804304. Myh broad band connection is not activated so far . I checked with our computer Enginner he says that the connection is not made to the server. Hence I request you kindly depute your person immediately to check and configure the modem.

Hope that you will do the needful in this reagrd.

Thanking you,

H.R.VIJI
Last 2 months my broad band connection was not working. My no is 26563121. Morethan 15 complaints registered for the above issue. As of the problem was not attended by the telephone dept. But every month they send the bill without any delay.
Hence I request you to solve the problem at the earliest or cancel my connection at the earliest and send the refund amount.
Ramesh
BSNL Service is very worst. No action. No reply.

broadband home plan — No connection given

Sir, First of all thank you for your quick and satisfactory service. I have applied for broadband connection on 17/04/2009 at 10.30 AM. Today it is 24th 5.30 PM. Already one week has been passed. Still I got nothingelse. My phone number is[protected]. Check it out. Hope this is the best service you are providing in Broadband sector.

SHYAM
Our Internet connection is not working and we have to create a password in our wireless modem.
need reactivation for this number[protected]
BILL CLEARED
Dear Sir,

due to worst BSNL service I came forward to cancelled my existing line . since connection every day new problem i am facing some of the problems are

1. at time of booking the Franche at Ashok nagar said there is no deposit and installation charges only
but from bill they claimed Rs. 500/- for installation and 1000/- and Rs. 500 /- for broadband
connection.

2. Broadband connection provide after a month of installation
3. recently i requested for plan change from home c 500 to broadband 250 plan, but they wrongly migrated 500 for broadband and 300 for voice, those i never requested for the same. they agreed and rectified the bill later at kodambakkam exchange
4. recently i paid my bill beyond the due date, they disconnected the line and broadband, after my payment they relised the line only not broadband. its happend more then 2 weeks. I had logged 1500 complaints more then 15 times but no use . you want reply ( sir our techinical person will call you soon )

i never seen such type of worst service

GOOD BYE TO BSNL AND SERVICE
Last 2 months my broad band connection was not working. My no is 24715120. Morethan 20 complaints registered for the above issue. As of the problem was not attended by the telephone dept. But every month they send the bill without any delay.
Hence I request you to solve the problem at the earliest, this problem not solve from your department I Will taken severe action to your department
Dear Sir,

I reside at Vettuvankeni. My broadband connection was not working and even my land line too. I registered a complaint through BPO on Thursday (18/06/09). When I registered a complaint against my broadband, the person who was in BPO said 'No complaints can be taken if landline is not working'. I waited until Saturday morning. It was not cleared. So I went to the exchange and complained directly. The person who took the complaint said that he will clear both landline and broadband. Till Monday (22/06/09) nothing happened. I made a call to BPO asking for the status, the person who attended me said, my broadband complaint was closed.

The same thing happened on Jan 18th 2009 to 30th 2009. I claimed for rebate. But nothing was given. If I pay one day late, you are charging fine. If you people clear my problem one day late, there is no punishment for you people? How it is fair? Please calculate, how many days and hours you have cleared my complaint, according to that give the rebate.

Every Indian must be happy after seeing your services at BSNL.

Thanks a lot for not bothering about the customer.
Dear Sir,
My residence number is 26532900. My broadband connection is not working for past 3 weeks. I checked with our computer Enginner he gave some complaint service numbers, i called up to them but no one is picking up the phone. Hence I request you kindly depute your person immediately to check.
Hi
I am martin mathew .I applied one new bsnl Broadband connection on 4th July-2009 .still now I didn’t get any connection and no response from there.Please Make it fast

My order number:45023262
Consumer number:52017665

Thanks
Martin Mathew

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