[Resolved]  BSNL Customer Care — No response

respected sir
i have a cyber cafe in nerul bardez goa, n i have a business plan n i get bill of Rs.3749 every month which is quit gud n i n my customers r very happy with the speed of the broadband.the only complaint i want to make is that the teliphone cables are cut n robbed in this nerul area.for 5 to 6 days we go without the internet n telephone line n i loose lots of my customers of not having my cyber cafe open and which i don, t complain aganist the basnl staff n they do they job quit good

my complain is that if i could;t pay my bill on time on due date or after due date.they disconnect our telephones lines.your kind office should give us some more time to pay the bill.off thus 5 to 6 days we loose businees.this is not the first time that the cables were robbed last month also somebody cut n robbed the cables in nerul n i di, t have business for 6 days.hoping that u will do the above mention request
thanking you
domnic fernandes

Dear Sir,

I have taken a new bsnl data card on 11 sept'09 but till date it is not activated.So request you to get it activate as soon possible.

BSNL — Neglecting Customer Requests

I Have a Complaint regarding the well known telecom company, BSNL. I am a resident of "H.no- 36 D.K.Devsthali, Near Danapani restaurant, Bavadiakalan, E-8 Ext., Bhopal M.P." I applied for a fixed line & Broadband Service on_dl date 28/7/09 , pb date 18/8/09, but your authorities say that it is not possible for them to give a fixed line to me in this area. But my neighbors are using the same service. After my complaint in the local office i was provided with a WLL[protected] but the original number provided while my bill (Bill No b-n n0.n85087)of Rs-1299 INR was enchased was[protected] .still i m not provided with BROADBAND services. Neither the billing Scheme of the WLL was discussed with me nor the Billing Scheme was told. I was given the WLL 1 month after bill encashment. And was said that the broadband will soon be available in a week or two. Another 2 month has passed over it still no action has been taken over to this. Why is it so that your employees are neglecting their customers, even the senior officers are not paying attention to this . . . please suggest me what should I do.?!Authorities may Contact me at [protected] AND/OR [protected]

hello sir i faced a problem on 16 of sept 2009 ...i have given a written complint to the office sector 16 panchkula exchange ...but they did not give me a single response...my complaint is there is one sardar mr dhandi...he threatned to me i will kill u...i will throwout from the exchange ...he was using a very cheap language...

sir i dont call this no. [protected] from last 5 days
plese check the problam
my no. is [protected]

Dear sir,
for the last four months our landline phone has not worked, i have given a compliant for three times to the sector exchange DEVAKOTTAI, but they did not give me no response, this is not at all good good for such a big network, very bad customer service, please instruct them to attend the fault.
thanking you,
YOUR'S FAITHFULLY,
DAVID ANTONY RAJ.D
MY ADDRESS:
DAVID ANTONY RAJ.D
S/O, DEVADOSS
22, THILLAI NAGAR,
RAMNAGAR-POST,
DEVAKOTTAI -EXTN,
SIVAGANGAI - DIST,
TAMIL NADU - 630302,
PHONE NO:[protected]

aap ki customer service wrong h [protected]

SIR,

I, KANTILAL CHAUHAN, a customer of your BSNL Exel mobile (Perpaid Service) cell No. ([protected]) from Pandaveswar, Asansol, Dist Burdwan (W.B.), would like to focus your attention reguarding my problem with the GPRS setting.

I have activated my GPRS Plan of Rs. 125 on 10th Nov, 2009 and i was told that i will get 15 day free surfing but even after 9 days of recharge my GPRS has not been activated.

Sir, i call at BSNL Customer Care Service (1503) for setting on 10th Nov. at evening a i was told that there is a server proplem and they cannot activate my GPRS now and asked me to call them later. Later again on 11th Nov i call them for setting but due to some technical error it was not complete, the error message was "ONLY 70 SETS AVAILABLE" then "SETTING DISCARD".After that i again call them for setting for about 7-10 times. Every time they assured me that i will get the setting soon, but i didnt recieved any setting. Every call to them (BSNL Customer Care) was in vain. I repeatedly asked them for my complaint Number also but they did not gave me.

Later, On 13th Nov, I call the DGM(OP) (BSNL), Ph. No.[protected] for the complain but he asked me to call at[protected] and assured me that my problem will be solved soon. On calling to the given No.[protected], the person in-charge told me that we do not hold any complain directly from customer. I also call to Asansol BSNL Office ([protected] and[protected] for the complain.

Sir, i am feeling very sorry to say that even after calling and talking to so many authorities my complain for GPRS setting has not been solved. It is my kind request to please look into the matter and help me to get GPRS on my moblie.

Thanking You,
Kantilal Chauhan
[protected]



Copy TO :-
1. CMD,
2. Director,
3. 0PGM Maintainance and Service,
4. GM Cellular Mobile Telecom Service-Core,
5. GM Customer Service, Director Consumer Mobility

Respected Sir,
I am Rajib Dhar, inhabitant of Krishnanagar, Dist-Nadia, Pin-741101.I have bsnl mob.no-[protected], which is showing puk code.But when i try to contact with coustomer care at that time the connection autometically cut off, also I can not surfing gprs.I am suffering from this problemm for two days.
Therefore I request if you will solve this problemm, I will be oblige to you.

Sir,
There is a major problem in BSNL West Bengal and Kolkata network. While talking with others, line got disconnected automatically.
The major concern is for last 4-5 months 'Missed call atert' facility is not working. I have lunched compalint with BSNL customer care but still now it is not working.
Last but not the least the BSNL authorities should check the quality of resolutions provided by the customer care executives which is really a very dark side of the service.

sir,
I, Mr. Sureshchandra Pradhan having prepaid mobile o[censored]r network no. [protected] would like to complaint against no response given from the customer care department. I had activated the plan of 0.1 paise which deducts rs. 9 daily as a service charge. After that I sent the message for deactivation on 13/11/09 to 53733 and in response recd. the message that the scheme has been deactived odn 14/11/09. My complaint is that still todate service charge of rs.9 per day is been deducted from my balance. Against this i have complained and my complain no. is RL0700041 DT. 07/12/09. Also had a talk with mr. Kamelsh on the same date. Next day i had talked to mr. Chetan regarding the same. On 14/12/09 i had talked to khushboo who asked me to talk with mr. Parvez, the supervisor regarding the same problem. He again gave the new complaint no. RL1001211. But still today service charge is been cut. I recd. no help neither any response from your department. I want the refund of my amount from 14/11/09 to the day till this problem is not solved. I regret to inform u that this is my last try to solve the problem after this I am approaching to the consumer forum and also to the higher authourity to take action against the above mentioned personnel who are not atall giving any response to the customers complaints.

Dear Sir,

Iam Salma from Bangalore my mobile no is [protected]. Im facing very big problem due to no network. I hv called customer care many times, I didn't got any proper response. Everytime they tell only one thing wait for 2 to 3 days your problem will get rectify. Iam facing this problem from past 3 months, countless time I have called tto customer care instead of answering for my questions they used hang the phone for more than half an hour or else disconnect the lines. Before 3 days also I have sent a mail regarding this problem till this no response I hv got, rightknow also there is no network in my phone. Kindly solve this problem at earliest.

mahadev enterprise — network problem very serious

as i m having my shop in basement & the carpet area is 3500 square foots, & we and our customers are facing problems due to network so i request you to please fit any equipment for network receiver so that we can avail the network waiting for your fast response

BSNL — norespond

sir, We have a landline telephone Number 0422 2319695
past few months it is temporarily disconnected.We gave a complaint in the office and also send our office boy and registered acomplaint in the nearby Bsnl office.They are least bothered. We do not know what we have to do with this problem temporarily disconnected.Help us out to solve this problem.

Sir,
my name is Dhruba Kumar Hore.I am very old costomar, In my bill i show that it is showing my name"Dhruba Hora"
So i request that please correct my name as Dhruba Kumar Hore.my tell number
[protected]/[protected]

very bad Customer service — return mobile for technichal error

I bought a Samsung star mobile from 12 days and it is mentioned in the warranty that if there is a technical error appears on the mobile within 14 days I should exchange the mobile,
I went yesterday to the customer service and maintenance office to exchange the mobile but they refused and were so aggressive although I got a stamped and signed report that the phone has technical error

I need your support this reflects company image in Egypt,
I ll go to press if this problem have not been solved within a week maximum

My contact number is [protected]
My email is [protected]@mashreqbank.com

one of the poorest service provider in the industry, customer care executives are like, 10th fail illiterates dont even know telephone etiquettes, i have a prepaid mb [protected], and one of bsnl service got activated without informing me and deduct 19 rs from my account, and when i called, customer care people are pathetic, rude, i wish i could find some more better words.
Salil Chaudhary

BSNL customer care Complaint no is 5228788 dated 13.03.2010 & 5246667 dated 20.03.2010…..Problem not rectified (post paid connection) my problem is insert sim card in my mobile but showing registration failed . Pls. look into the matter

BSNL — No Response for my application

Dear Sir,

I had paid Rs 500/- and applied for BSNL Broadband connection, and waiting for the last 1year 2Months.

I am not getting any response from customer care, etc..

Details:

Date of Reg: 25/03/2009

APPL NO: M08630242
REG NO KPR/N-OYT-GNL/20571
CONSUMER NO 51702790
WORK ORDER NO 89013491

Hello!

Landline[protected]
Circle - West Bengal, Kolkata.

Phone is dead from yesterday, please fix it ASAP, facing huge convenience, work is getting delayed.

Your early response is highly appreciated.

Regards,
S Pal.
[protected]