BSNL (India) — disputes, claims, services- BSNL(INDIA)'s NEGLECT - TO A DISABLED PERSON

A specific sample case (3) is brought out for perusal of every human being for appreciation of the extreme difficulty faced by a disabled person who cannot move to attend office for chasing and getting his official works done, had to depend on modern technology i.e. E-governance but miserably failed to get his problem solved through the system introduced. The very intention of the Government of India by providing computer set including internet connection to every officers and office will be totally defeated in case e-mail communications are neglected and inevitable cases like PWDs are over looked / neglected. Attention of the Government at appropriate level is invited. Too many articles on the issues are already available at different web sites
In the instant case BSNL admitted by way of correcting / rectifying some defects pointed out in a manner not in consonance with the factual position and in pursuance with the prevailing official norms. Thus the disputes / differences and claims pointed out during the long spell from 12.03.08 to till date lying unsettled and references made by this disabled person through e-mails from time to time are all neglected / ignored.
The intention of bringing this article to the notice general public is not to settle my case but to establish that E-governance communications by PWDs, cannot move to attend different offices for chasing had to face extreme difficulties and find out a suitable way so that PWDs need not face such troubles in future. - Chinmay Kar[protected]


Disabler's Desk
I am a Retd. Sr. Citizen, Hemaparasis Disabled (60%), right side of body fully paralyzed, cannot move out side with out an escort but can only operate computer / internet with unusual left hand to communicate rest part of world especially in connection with social welfare works for betterment to old age disability and disabled persons -Chinmay Kar


23rd Feb'2010 [ REMINDERs]
Case unsettled since[protected] by CGM/Kolkata -

CMD /BSNL (India) <[protected]@bsnl.co.in>

Your kind attention is invited to my E-mail letter dated[protected] followed by series of reminders in connection with disputes / differences had arisen with CGM / Kolkata (India) since[protected]. The entire issue is within your knowledge from March'2009 onwards. In case you are unable to settle the long outstanding issues, feel free and tell me frankly that you are unable to set right your system and solve the issues of a disabled person. Incidentally it is stated that your CGM is hesitant to accept a suo motto proposal for holding a joint meeting to discuss and settle the issue of a disabled.

Hope you will not hesitate to take suitable action to solve the entire issue so that this old aged Disabled person need not suffer financially any further.

Thanking you

Chinmay Kar 23rd Feb '2010
[Due to extreme disability reasons E- governance correspondence solicited]
[protected]@yahoo.co.in
[protected]@hotmail.com



Copy forwarded to TRAI / GoI (<[protected]@trai.gov.in>) for information. All copies of correspondences made to CMD ([protected]@bsnl.co.in) and CGM / BSNL (India) (<[protected]@bsnl.co.in>) in respect of deviations made may kindly be referred to with a request to take suitable remedial actions accordingly. It is however expected that a Disabled Senior Citizen's case is settled at the earliest in pursuance with the principles and guide lines issued by TRAI.

Chinmay Kar 23rd Feb '2010
[Due to extreme disability reasons E- governance correspondence solicited]
[protected]@yahoo.co.in
[protected]@hotmail.com