BSNL IPTV — delay in iptv installation

To 8 May2009
BSNL
IPTV In charge
Jalandhar City

Respected Sir/Madam

I am gurkirpal Singh - jalandhar city Punjab. My telephone No is [protected] at address Qtr no-1 GDH campus Jallandhar city. I applied for ip tv on 08 March 2009 and filled all required detail forms and submitted Rs 1000 (CAF No[protected], BSNL sub ID- [protected])as security on same day to representative of ABC Telecom, B4/10 Near Railway Crossing Jallandhar city. But till now (8 May2009) iptv service is not been installed i have been told that it will be done with in 3 weeks from the time of application, i called on [protected], [protected], [protected] around each day from April 1 2009 from my personal mobile but no one is taking their work serious they always blame each other and use to give a phone number of any senior/cliques, and you know those senior/ cliques just pick Your phone for once and then they never pick your phone again.
I am fed up from them all and today want to file a complaint against them and also either refund security or installed IPTV as soon as possible
Regards,

Gurkirpal Singh
(Mob. [protected]