Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts



Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railways related photos (717)

Indian Railways Complaints & Reviews

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Indian Railways — about poor class service in geetanjali express no 12860

 smkatare1987 on Dec 15, 2018
There are 72 seats in our railway coaches. Water reserve in coach toilets is also for 72 passengers but because of your waiting list policy 100 to 150 passenger travel in same coach. Then how water of toilets is sufficient to extra people. One side we are trying to make india clean. And other side this is a big issue who defeat our swcch bharat plan.
Please do some thing for this.
For railway's profit don't play with our health and life. Please stop this waiting list journey policy. Don't issue maximum waiting ticket which are 0 percent chance to be conferm. On railway...
Complaint comments  Read comments Complaint category Public Transportation

Indian Railways — servicing of epson 310 ticket printers of prs goregaon

 Goregaon CRS on Dec 14, 2018
Kindly arrange to send your engineer for servicing of following mention epson 310 ticket printers at prs goregaon as early as possible. Due to summer rush reservation will commence from next few days. Please treat as most urgent.
1) q7dy031399
2) q7dy031400
3) q7dy031402
4) q7dy031403 thanking you,

Mahesh mestry
Mob no-[protected]...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — 59722 and 59721 train running late daily from 6 months

 Jitesh Kumar Jangid on Dec 14, 2018
Dear sir
For your information train no 59722 and 59721 train running late regularly from last six months. All of the passenger infected of this problem so request you to please help passenger.
Please check last one year train running status of 59722 and 59721 you got all these train running regularly late.
These train stay one station 1 hour for crossing and thursday, sunday start from jaipur late 2 to 3 hours. What's of the problem no one to say....
Complaint comments  Read comments Complaint category Railways

Indian Railways — indian railways uts app - money deducted but ticket is not booked

 Nishanth Mosam on Dec 14, 2018
I have tried to book a new season ticket in my app, with mobile number [protected], money of 909 got deducted twice from my account but ticket didn't got booked,

It also happened last month but i ignored but this time the money got deducted twice, my cheque or reference numbers for two transactions are[protected],[protected]

Please help me with my issue

With regards
Complaint comments  Read comments Complaint category Railways

Indian Railways — parcel not received yet

 Lalit Ratlam on Dec 12, 2018
Hello sir,
i am a responsible person of your country. I have a complaint against my parcel.Sir, i have book my parcel from ludhiyana to ratlam whose builti number is-193402 which was loaded on 1/12/2018 on train 12472 katra to bandra terminus(jammu tavi) whose coach no is-63683 which has not got till today 12/12/2018 and we have also complaint to ratlam parcel office and (cps) officer and they have also tried their best but they could'nt found the parcel.
I am requesting you to please help me to found my parcel my mobile number is-[protected] and my gmail id is-lalitrtm123@gmail.Com...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Indian Railways — refund issued

 Ather12 on Dec 12, 2018
I have booked rly. Ticket on 06.12.18 through irctc. Portal i have paid through icici debit card. Due to some reason my rly ticketc cancelled on 06.12.18 irctc portal says payment is refunded on 07.12.2018 through zaakpay. But cash not receved in my bank a/ c. Please resolve this as soon as possible
Transaction id.[protected]
Refund id [protected]
Refund bank zkpy dt 10.12.18
Refund amt 1675.0/-
Phone no.[protected]......
Complaint comments  Read comments Complaint category Railways

Indian Railways — no water in toilet & not clean

 @sonu shah on Dec 12, 2018
Sir my name is sonu shah and i am in mahananda exp. No 15484 in coach s6 at seat no 31. Train was started from its originating station delhi and still toilet is not clean. I am traveling with family with children, i wanna go toilet for fresh but there is no water so how can i use toilet tell me. Why so. If someone complain, it should be in between bt i have to complain from bigning place it is very bad. I requeste plz take action and just clean toilets and fill water.😡...
Complaint comments  Read comments Complaint category Railways

Indian Railways — trd filed for train late more than 3 hours but refund status is assigned to dealer

 Prabhat Ranjan on Dec 11, 2018
Ticket/journey details
Registration no. [protected] pnr no. [protected]
Journey date 31/10/2018 class 3a
Train no. 07007 train name sc dbg spl
Station from rnc station to nwd
Boarding point rnc reservation upto nwd
Ticket no. 0 quota e
Date of booking 07/10/2018 total ticket fare (Rs.) 2060
Transaction id [protected] pass/warrent no. 0
Passenger details
Gn train running late by more than 3 hours, so passenger not travelled
Tdr details
Tdr date 01/11/2018 02:03 tdr filed at stn
Registration and edr details
Complaint comments  Read comments Complaint category Railways

Indian Railways — very worst maintenance in 12722 dakshin link express

 prasanth on Dec 11, 2018
Poor maintenance of coaches even in two tier coaches there is no cleaning of toilets from entire journey, especially from nzm station. Poor pest control and rodents damaging our bags. Even the capital of india that nizamuddin railway station is so worst as per compared to the all stations in south central railway, platforms are rough and not able to take trolley bags...
Complaint comments  Read comments Complaint category Railways

Indian Railways — wrong notification for rrb exam 2018

 sandy789868 on Dec 10, 2018
Dear sir,
I'm alok kumar from patna of bihar
I'm very worried to say that i couldn't be appeared in the rrb exam only because of railway wrong notification.
My exam was to be taken on 5th december, 2018. Therefore i had booked train ticket according that date but i got the message on my registered mobile no by rrb on 2nd dec which, there was mentioned my exam is scheduled on 6th dec., 2018.
Following this message i cancelled my train ticket... After few hours i got one which it was written "ignore above message..."
You can download my admit...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — my reserved seat occupied is forcefully occupied by a person

 Sameer Khairnar on Dec 7, 2018
My name is sameer khairnar. I am currently travelling from thane to nashik road in nandigram express. My pnr number is [protected]. I am quite surprised to see that there is no tc in my coach, but tc has visited sleeper coach but i saw tc visiting the ac coaches. What’s the purpose of reservation if we as common citizens of india are still facing such an issue. I am finding myself helpless as i am unaware whether the concerned person is travelling alone or in a group. I am supposed to occupy side lower berth, and there are in total 4 people including me who have occupied the seats. These seats...
Complaint comments  Read comments Complaint category Public Transportation

Indian Railways — bike delivery by parcel

 Tech देशी on Dec 6, 2018
Sir I Am Mukesh Kumar from. Some days before i was booked my bullet bike From Gorakhpur to Alipurduar Junction. By Railway Parcel Facility.. On 20/11/2018.
By Kaviguru Kamakhya Express(19709).But some carelessness of Railway Parcel Department Employees it was did not picked up in this train for it destination. I did many complain to employees but they didn't listen. After three days on 24/11/2018 they Picked up my parcel In another train thats no. Is (12408). 12 days paased but my parcel is not reached its destination.. Please sir Find my bike.....
Complaint comments  Read comments Complaint category Railways

Indian Railways — charging socket not working

 Amit1322 on Dec 6, 2018
I traveling to patna in 12488 seemanchal express pnr no [protected] coach s8-68, 69 & 71. This compartment charging sockets is not working. I lodged complaint to attender. The electrician cheked, he says no spare sockets are available with me. He knows the socket was faulty earlier. But not repaired anyone. Please solve the issue immediately. I shall be highly obliged.
Amit kumar...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Indian Railways — travellers are disturbed whole night by salesman inside sleeper reservation coaches.

 Anilbdighe on Dec 6, 2018
We travelled in s1 coach in train no. 12617 on 04 dec 2018, s1 33, 36. Panvel to nizamuddin.
Pnr [protected]. Whole night sales men particularly tea vendors were shouting and dis turning us whole night, would come every 3 min.
We deserve peace at night. We are sr citizens and suffer from lack of sleep normally also difficult to get sleep, we were disturbed every 3 min, they shout whole night, i had big quarrel at 3 am with a tea vendor who would disturbe us every 3 min, there was huge fight, could have resulted in big problems, next day i had some important work at delhi, office, my...
Complaint comments  Read comments Complaint category Public Transportation

Indian Railways — uts app requires printing ticket which is not correct

 sunil sadanand on Dec 6, 2018
The unreserved ticketing system requires a print out for travelling if location based booking is not enabled.
Why do we need to print a ticket and waste further money on kiosks as well as paper?
Definitely not a case for digital india.
More over the printing kiosks are most of the time are in error state or under maintenance resulting in waste of money and time for the traveler.
Please introduce paper less travels for all mode of booking....
Complaint comments  Read comments Complaint category Railways

Indian Railways — tdr filed against pnr no. 6121737195 repudiated

 Mikko on Dec 5, 2018
I am very surprised to see the reason to repudiate tdr. Train was late more than three hours. Immediately i booked ticket in train no. 12277 (Shatabdi express) pnr no. [protected], seat no. 66, 67 & travelled with my wife from howrah to bhubneswar by shatabdi express. I also filed tdr after sitting in shatabdi.
Please check & enquire from the ticket checker, such type of ticket checker is creating bad image of indian railway.
I have also sent emails two, three times to but till date i have not received any reply. Please check & arrange to refund my amount. Regards,...
Complaint comments  Read comments Complaint category Railways

Indian Railways — inordinate delay observed for short distance

 Nagaraju Arudra on Dec 4, 2018
It is about delay of more than 2.30 hrs for just less than 100 kms. I am in journey. Still needs to travel more than 200 kms. But such inappropriate running timings definitely hamper our faith on indian railways and as well doesn't guarantee the safety at destination (As it reaches midnight). This is ridiculous and going on. More than 5 trains crossed with in 100kms. Then what is the question of running this train? Why the exact timings defined instead of approximate timings. And why we should worry after getting boarded this train (08574 - on 04/12/2018). Never seen such inordinate delay except...
Complaint comments  Read comments Complaint category Railways

Indian Railway — parcel not received at location

 Pankaj Vachhani on Dec 4, 2018
Dear sir,

I have booked my parcel no. [protected] from surat, gujarat to bina, mp. On dated 26.11.18. Parcel had loaded on 27.11.18 from surat to jhansi on train no. 11104. But parcel was unload at bdts from train no. 11103 on 03.12.18 17:55:00. Parcel was loaded again on train 22927 from bdts, please update for the parcel and status/location of the parcel.

Pankajbhai vachhani
Complaint comments  Read comments Complaint category Railways

Indian Railways — i'm complaining about the bike parcel i have done on 1st december 2018 at vijayawada jn.

 Shekhar veer on Dec 4, 2018
Sir i have done a bike parcel from vijayawada to bargarh road on 1st december 2018 at vijayawada jn. Till now i have not received my bike and there is no update of that parcel through sms or calls. I also enquired at the bargarh road railway station, they said they didn't received yet. What can i do to get my bike as soon as possible. Please help me out....
Complaint comments  Read comments Complaint category Railways

Indian Railways — tdr rejected with wrong stating

 sarwigya on Dec 3, 2018
I had booked a ticket from ujjain to ahemdabad in sabarmati express (19166) journey date was 11 nov. I had filled tdr claim mentioning reason for tdr:train late more than three hours and passenger not travelled. I received an email that claim is rejected stating reasin "as per chart passenget has travelled". Please note i had travelled to ahemadabad and i took jabalpur somnath express at 10:45 pm from ujjain. I have the ticket details. Hence i can prove that railways has wrongly deneid the tdr claim.. It is wrong that i have travelled. Please check it onces at your end, i want my money back or refund.
Complaint comments  Read comments Complaint category Railways

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