Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 2%
Submit a Complaint
5124
COMPLAINTS

Indian Railways Customer Care

Ministry Of Railways

Address
Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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2193
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651

Mobile:
Mobile:
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2000
down
561

Customer satisfaction rating
2%
Complaints
5124
Pending
0
Resolved
78
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railways Complaints & Reviews

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Indian Railways — 100002142979399

 suresh bethi on Nov 16, 2019
Dear sir,

This is to bring to your notice the booking was made on the irctc web page.

My amount debited rs.2148 from my bank but ticket not issued, why was my payment debited when my transaction failed

Need my payment reversed immediately, if the tranx failed payment should be reversed immediately

Transaction no. [protected]

Train no./name: 12616 / g t express

Vijayawad - chennai ii ac.

I want an resolution immediately as the indian railways has entrusted the customer to irctc who needs...
Complaint comments  Read comments Complaint category Railways

Indian Railways — harassment and verbal abuse

 Shhamvobi Nath on Nov 16, 2019
Dear sir/madam,
I am travelling in ranchi intercity express, train number 22891on 16th november, 2019. My bogie number is d3 and seat number is 19.
On reaching my seat i find the place where my luggages are to be kept occupied. On asking the co-passenger to give me space for my luggage, i was talked to rudely and ignored. Later when i kept my luggage on the given space above my seat (The space given for the 6 people to keep their luggages respectively) i was verbally abused by two women on sestdear sir/madam,
I am travelling in ranchi intercity express, train number 22891on...
Complaint comments  Read comments Complaint category Other

Indian Railways — bike is not reached in destination place

 Jituj on Nov 16, 2019
I had booked my bike from jaipur to balotra on 12 th nov 2019 however still not received my bike in my destination place. Even though had passed 4 working days, apart from i have been visiting regularly railway office but they did not reply properly, they said only one thing whenever bike would reach in balotra then same will be informe you via phone.
I gave my no to them but still not got a ant call from their end, i have seen in online site where is not seen vehicle is nit loaded from my arrival place, what should i do, how many more days i will be suffering with out my bike i do not know,...
Complaint comments  Read comments Complaint category Railways

Indian Railways — complaint against shri biswas reservation clerk at rajnandgaon

 [email protected] on Nov 16, 2019
On 11.11.2019 i booked reservation ticket having pnr no. [protected] and [protected]. Distance charged is 1564 and 1510 km but actual distance is 1362 and 1323 km. At the time of booking i told him that the km you are charging is incorrect. He replied me "don't teach me i know it"

He is habitual of doing mistakes deliberately. Some time he use to allot upper berth to seniors, use to allot different coaches to a group even if the book ticket well in advance i. E. 120 days before the date of journey....
Complaint comments  Read comments Complaint category Railways

Indian Railways — not delivered parcel pwb. no.552402

 [email protected] on Nov 16, 2019
Dear sir,

I, ranjaybhai, make a humble submission that my valuable parcel worth rs.1726/- was booked from rajkot to tatanagar on 29.10.2019 with builty no.552402 but till date the parcel is not delivered to the booked adress. And the station authority at bargarh road is showing their unability to trace the consignment. Thus i pray your kind jurisprudence to look into the matter and do the needful at the earliest to deliver the goods to me.

With a deep sense of gratitude

Thanking you.

Yours faithfully,

Ranjaybhai
[protected]...
Complaint comments  Read comments Complaint category Other

Indian Railways — pnr-6631509662, train: 19270, 03-nov-2019, 2a, mfp - jp

 satish_iocl on Nov 15, 2019
Please refer e-ticket pnr-[protected]. A wait listed e-ticket was for four persons. After chart preparation only two people could got confirmed rc berth. Hence only two people travelled on this ticket. Rest two people could not travelled with this ticket, as not having confirmed ticket for them. During train journey, ticket checking staff checks ticket repeated times and keeps record also.
Final status after chart prepare
P1-rc, a145
P2-rc, a145
P3-wl, 1
P4-nosb, 0
> > clearly p3, p4 could not traveled with this e-ticket pnr-[protected]
It is understand...
Complaint comments  Read comments Complaint category Railways

Indian Railways — sr citizen with heart condition not allotted lower berth

 AsimSiddique on Nov 15, 2019
Dear indain railway & irctc
Pnr no [protected]passenger  name : p. M iqbal 
I have booked the ticket for sr citizen of heart patient today in mumbai rajdhani from kota to mumbai central terminus with lower birth selection in tatkal quota, instead of lower berth i got side upper berth which completely unfair, he will be traveling for cardiac test  to mumbai that won't be conviene at all for his health he cant climb up with his big height 6ft 3inh and weight.
I request to team indain railway & irctc please change the berth or refund my money to book another ticket. Please do...
Complaint comments  Read comments Complaint category Unauthorized charges

Indian Railways — against tc of saurashtra janta exp from maninagar to borivali

 Sagar Neve on Nov 12, 2019
I sagar neve tracking from maninagar to virar by saurashtra janta exp on 12nov in d7. I am with general ticket so tc on d7 charge me rs 360 and as i am in falt i pay for that but similarly one lady and her family was there with same case with general ticket and in sleeper coach.
Tc ask her for fine but she is convenc to tc to pls don't do that don't charge and so...
And our tc agree une without fine chod diya.
To hum fine bharne wali kon hai please reply....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — complaint against the railway parking, extra charges and misbehave with customer

 JAYKANT GOUJA on Nov 11, 2019
Hi
I am jaykant gouja, each and every time i have noticed that at railway station indore, parking staff are not good. They misbehave with customer and extra charges on them. Like 24 hrs 20/- rs & if you came after 24 hrs charges will be 40/- rs after a single hour. As per railway policy charges of 24 hrs is 10/-rs. Then they never parked any bike, if we parked the our vehicle they fixed on other place where i can take it out easily. We ask to them for helping us take it out vehicle but provide no response at a time.
Kindly look into this matter & do the needful....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Indian Railways — unclean and unsatisfied and no amenities for elderly people and proper seating facility

 anjamanai on Nov 13, 2019
Coimbatore Railway station is unclean, no amenities for elderly people and least botheration of travellers.
No proper seats provided.
No proper announcements.
Often train arrrival platforms are shifted at the neck of the movement so elderly people finding difficult to make quick movement .
Bad smell and unhygienic Coimbatore railway station.

I have traveled with my Mother in law of 91 years old from Coimbatore to Chennai in Nilgiri express arriving at Platform no. 2 on 24th October 2019. She had to walk through the stairs and there was no lift and neither...
Complaint comments  Read comments Complaint category Employees

Indian Railways — lost a bag on garib rath express (12882 puri-howrah) which arrived at howrah on 1st november 2019

 Mayukh Mandal on Nov 8, 2019
Respected sir,
This is for your kind attention that we have lost a grey color bag containing a electric kettle (Which is white in color) and a puma blue colored shoe (Size 7). We were travelling via garib rath express (12882 puri-howrah) and the seat numbers were 48, 50, 51, 59, 60 of the g15 coach.
The pnr status is [protected]
We will be highly obliged if you kindly look into it....
Complaint comments  Read comments [1]Complaint category Water Heaters & Geysers

Indian Railways — complaint for unloaded parcel

 Rhondeno Kithan on Nov 7, 2019
Dear sir,

I would like to make a humble submission that my valuable parcel worth rs.51, 000/- was booked on 11.10.19 from
Station dli - delhi jn railway parcel office (Delhi) delivery to station dmv - dimapur with pw. No. [protected] but till date the parcel is not yet loaded for delivery. Thus i pray for to look into the matter and do the needful at the earliest to deliver the goods to me.

With a deep sense of gratitude

Thanking you.

Yours faithfully,
Abc
Pin:797112

(Dimapur)...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Indian Railways — bike parcel not delivered at samastipur on 7th november

 N N Thakur Thakur on Nov 7, 2019
Bike parcel sent from guwahati nf railway by amarnath express parcel no d975953. Bike yamha gladiator br-01aj 7895 not delivered at samastipur jn today 7th november. Train no 15653 amarnath express. I want immediate delivery of this bike at samastipur jn. Please suggest me the date and time when it will be delivered. Today's delivery failed due to inaction by railway parcel system....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — bike parcel done at guwahati by amarnath express not delivered at samastipur on 7th november

 N N Thakur Thakur on Nov 7, 2019
Bike booking done in amarnath express from guwahati (15653) didn't delivered at samastipur jn. On 7th november. Parcel no d975953 p-01-spj. Please immediately take corrective action to deliver. Narendra nath thakur mobile number [protected]. Kotak life 3rd floor, rd enclave gs road christen basti guwahati 781005. Please suggest the date and time of delivery...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Indian Railways — parcel not received since 25 days

 khushbumevada on Nov 6, 2019
A parcel was sent from surat (St) railway station to allahabad junction (Ald) on 14th october in train no. 19041 that is still to be received and is possibly misplaced as we complained in allahabad junction nr cell but to no avail. I as student am in urgent need of the parcel as it contains my books that i haven't received since long and my exams are approaching. The parcel was loaded with slr no. 173857. Prr no.[protected]...
Complaint comments  Read comments Complaint category Railways

Indian Railways — cancellation of train 22660 on 23 dec 2109

 sksingh659 on Nov 5, 2019
Sir,

I have been booked 11 tickets in ddn-kcvl super fast exp. (22660) vide pnr no.[protected] & [protected] for travelling to kcvl on 23/12/2019 through irctc portal and also booked local tour package as well as return journey tickets though indian railway vide pnr no.[protected] & [protected]. I have gone through the local newspaper that some of the trains is cancelled during our journey dates which are originating from dehradun railway station between 10th nov 2019 to 8th feb 2019 due to station renovation work.

Now i tried to book the ticket for 23/12/19 for entire...
Complaint comments  Read comments Complaint category Railways

Indian Railways — to refund the amount of my canceled ticket

 [email protected] on Nov 4, 2019
Dear sir,
I would like to inform you that i had canceled my counter ticket in 15 october 2019 in noida which pnr no. "[protected]". Reservation clerk told me your refund has been settled within 7 days to your concern bank account. And now more than 15 days has been passed but my refund has not been credited to my account.
Hence i am hopeful that you will understand my problem and resolve my issue.
My original ticket enclose here with your convenience.
Pnr no.- [protected]
Train no.- 12487 simanchal exp.
From forbesganj to anand vihar
Ticket type -...
Complaint comments  Read comments [3]Complaint category Other

Indian Railways — staff behaviour

 Dhrubaaa on Nov 3, 2019
On 17.10.19 i was travelling in 20503 rajdhani express from simaluguri jn. To guwahati (Pnr no:- [protected], b7- 39). When the pantry personnel started serving dinner, they did not serve soup. When i asked for a cup of soup, they intimated me that they did not serve soup for the passengers boarded from simaluguri jn, though every passenger paid for the soup when purchasing the ticket. When i repeatedly asked for it, two pantry persons replied to me rudely that while other passengers were not complaining, why did i. They even threaten to drop me in the next station. One of them made a video with...
Complaint comments  Read comments Complaint category Railways

Indian Railways — villupuram deputy station manager

 Soorajmal on Nov 2, 2019
Sir today morning i cme railway station for going chennai anadhapuri express not doing display which platform cme andapuri express train... Incharge room told go 4 r 5... I go thre not train here... My grandmother travel age 75 heart pesent... Nd the train run away platform no 3... What a service sir... Nd i talk deputy station manager he wrongly told words... I want seviour action to deputy manager nd information centre... I[censored] nt charge thn i letter to pm modi... I'm bjp member in villupuram...
Complaint comments  Read comments Complaint category Neighbours

Indian Railways — excess ticket charge

 Anuj0510 on Nov 1, 2019
I boarded on 31/10/2019 in kolkata rajdhani train no 12302 from allahabad, due to emergency i boarded without ticket, i was ready to pay the amount applicable on me for travelling without ticket. Tc told me to jump off the running train in allahabad and finally charged me rs 5100 he charged me from delhi to howrah, i resist him that he should charge me from allahabad and not from delhi, as i boarded the train from allahabad. Tc duty was in b8 ac3 tier. He has charged me extra and let me sit near the door and lavatory after taking money....
Complaint comments  Read comments Complaint category Railways

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