Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

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Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — dysfunctional pantry - train no 04418

 RuchiP13 on May 23, 2018
Pantry car is not functional at all in this train... we boarded the train at night 9:30pm from Hazrat Nizamuddin and since then no vendor has come inside the train to provide water... only few people came at night carrying Comesum food but had we known there is no pantry car... we would have taken that food for the morning. Since morning nothing at all has been served and there has been no notification anywhere that the pantry car would not work. When the TT came we got to know that the pantry doesn’t work on this train. Now this train is already late and we are sitting without water also on this...
Complaint comments  Read comments Complaint category Railways

Indian Railways — rabdi was unfresh on May 22, 2018
I bought rabdi from ABU ROAD station frm. Amul stall which is on plat form no 2.. And owner name is Vikram sing.
Rabdi was unfresh i complaint to the person but he was started arguing. Same. Complaint was also from my co pessanger. Attaching store pic
Hence writing the complaint as dont want peopel fall sick. Pls take necessary action.

My call no [protected]...
Complaint comments  Read comments Complaint category Railways

Indian Railways — tte

 pramodpatel121072 on May 21, 2018
Sir, while my mother and son travel from sihora to katni in jbp nizamuddin express on date[protected] time 3:40. All the time you find the tte's, tc's indulging in corruption. They take money from passengers who has general ticket and allott them the unfilled births in sleeper class. They dont make receipt, this way making loss to railways and doing corruption. They misbehaves with my mother and son. Theworst affected by corruption by these tc's. Passengers buy general tickets and pay money to tte's, tc's and travel in sleeper class and also 3 tier ac. Pls see that these corruption is stopped in...
Complaint comments  Read comments Complaint category Railways

Indian Railways — change of schedule of train no.11140 (old no.22140)

 vreshb on May 21, 2018
The minister, indian rialways, new delhi.

Kind attn: solapur division head.

Dear sir,

I congratulate you for extending the services of train no.11140 (Previously 22140) upto gadag in karnataka from solapur, maharashtra.

However, after extending its services upto gadag, the time table also has been changed. Earlier while going to mumbai from solapur the train used to operate on the following days: sun, mon, tue, thu, fri & sat whereas now it is operating on sun, mon, tue, wed, thu & sat.

But it is always witnessed...
Complaint comments  Read comments [2]Complaint category Other

Indian Railways — delay of train & non information of arrival details

 Rajagopal Gv on May 21, 2018
Nagercoil mumbai express no.16340
No coach display details in madurai station and there was no announcements regarding arrival of train.
The display details was for only erode passenger
Train not for the current train.
So i found difficult to catch my train and find my seats. We were accompanied with some sick people who found difficult to board the train. Take action immediately regarding this...
Expecting a reply from you.....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — train getting late due to unnecessary delay

 subhajit2dad on May 21, 2018

It is very sad to say that indian railway is providing pathetic rail service. Today, i was in a local train which is from mecheda station to howrah station. It's about 6.15 am to start at mecheda. The train began to getting late at every station and also were stop before every station and there was no reason to stop here and there because that time less express was passing by. What i have found the reson is that the train driver was making it to help some train stuff like tc or other train driver to catch this train which is unexpectable to me as a train traveller.
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — chair car

 we are a family on May 21, 2018
Last night we had a reservation on 53049 howrah mokama super fast passenger on the second class seating means the chair car D1.As soon we reach asansol a group of people start getting up into our coach without having reservation, and as soon the next station comes more people start they comes and forcefully they just sitting on our sit.there was no TT no RPF at all to check all those things.Like to the other passengers those who having reservation they also face the same my question is why railway want us to do reservation when it's going to be general class only.feels like...
Complaint comments  Read comments Complaint category Railways

Indian Railways — train unnecessary halted for 3 hours

 Kamal rupani on May 21, 2018
Train number 12581 (Muv sf exp) departed from manduadih junction on right time (22:30 hours) for new delhi via allahabad on 20/05/2018. It reached allahabad on time but it was unnecesary halted at allahabad station for approximately three hours without any
Apparent reason. All other trains were could be seen arriving and departing smoothly. What is this... Are the passangers like animals... Unnecessary delay... Only because of signal miscommunication....
Complaint comments  Read comments [1]Complaint category Business & Finances

Indian Railways — lack of service management

 Jyoti Bhatija on May 20, 2018
This is in respect to what india claims to be the most prestigious train rajdhani express. The train starts from new delhi. Bilaspur rajdhani express. The railway service failed in providing
Adequate ac services
Basic cleanliness services no-one came after dinner to clean the bogie
The staff doesn't respond properly
Food also seem stale
No water services and if there is dirty water is coming out of the tap.

I am really perturbed to see such poor condition of the train for which we pay so much money. I think either you should change d contractor...
Complaint comments  Read comments Complaint category Railways

Indian Railways — train no 12139..

 Suvarna Yeul on May 20, 2018
Train delayed sewagram express 12139. By 2 hours... Everytime arrival and departure time was changed for akola station... It's a express but it should be labeled as passenger train... Compensate for loss of my precious time and discomfort happen... I thought it will reach@ 1.05 am at akola so i will have dinner at home... But it's too late and m hungry... Feeling dizzy and nauseated because of hunger... My parents were there at station since 1. Am... They also not sleeping. Discomfort to them also... Compensate for whole thing...
Complaint comments  Read comments Complaint category Railways

Indian Railways — parcel of tyre 1 bundle not received on May 20, 2018
Dear sir
My prr no : [protected]
I have booked my parcel of 23 bundle of tyre from delhi jn to dimapur railway station on 01/05/2018. But i have received only 22 bundles of tyres and 1 bundle of tyre is still missing on. So sir kindly do track my prr no: [protected] and let me know the details when should i received it. I used to checked in dimapur railway parcel office but still there is no report. So kindly look forward it and let me knw it in my details given below.

Thanking you
Ben aier
Complaint comments  Read comments Complaint category Other

Indian Railways — delay in running of train no.12728

 ArunavaMajumde5 on May 19, 2018
The train no.12628 is running beyond three hours late from normal schedule d time. This complain i am lodging from kopargaon station at 6:15 pm. The reason for delay is umknown and it is a regular feature of kk express. I am a passenger of ac first class and travellimg with my two dauhtets and wife. We are almost waitimg 5 the station as we checked out from hotel aroumd 12 pm. My pnr no. Is [protected]. Tell as a citizen of india what is our fault to wait in the station in this hot sun. Forward this complain to honourable railway minister as i wanted reply from him instead of all irresponsible...
Complaint comments  Read comments Complaint category Other

Indian Railways — complaint against corrupted ttes and rpf and misbehavier

 tutudabhadury on May 19, 2018
I am having an worst experience against indian railway which i want to share today.
I was traveling from mumbai to howrah dated 18/05/2018 my pnr no. Is [protected], dated 19/05/2018 i have met an worst experience with indian railways, i was in my seat coach no. S12 seat no.72. After leaving station bandara road two tte catches an underprivileged person and wants to grab money from him lady tte name ms, gaikwad and one more male tte i was taking video. Then both of them called some more tte who were on the train and snanched my ticket and hit me because i was capturing their...
Complaint comments  Read comments Complaint category Railways

Indian Railways — working system at railway station - kwv

 nikamkd on May 19, 2018
19.05.18, today early morning working system of kwv rail station.
1) train no. 11052 kop to sur arrived kwv at 5.54 am. Dep. Time is 6.00 am. Actually departed at 6.25 am. Without any reason, no up and down train through this route. From wadshinge station onwards route is double track. Passengers could have reach 30 minutes earlier at solapur. Is there any explanation or any specific reason?
2) very serious - train no. 11042 was scheduled arrival kwv at 6.22 after short delay. Computerised announcing and display boards, were indicating train will come at platform no. 2, since 6.05...
Complaint comments  Read comments Complaint category Railways

Indian Railways — train departing late everyday

 Raman S Mutthu on May 18, 2018
Dear authority, train no. 56264 running between sbc and mys at 23.55 is late everyday. This service is frustrating for all the customers. Request you to please depart the train on scheduled time. Many women and children travel in this service and is very painful to see them lying on the platforms at these hours. Please consider and do the needful....
Complaint comments  Read comments Complaint category Railways

Indian Railways — delay in running the trains

 Bibekananda Basu on May 18, 2018
The 12322 cstm - hwh is rescheduled from it`s usual time of 21.30 hours to next day 4.30 by making a delay of 7 hours on 18th may`18. God knows when it will reach to howrah on 20th may!! Indian railways is looting the people by showing excuses after excuses and like flight they are following surging price, eliminating all facilities except for the railway staffs and neta`s!
In case the flight delays by 2 hours, they offer tea/coffee, in case it is delays more than 4 hours, they offer dinner or lunch. Then why ir is not following that rule?
Just think the innocent passengers booked...
Complaint comments  Read comments Complaint category Railways

Indian Railways — ladies handbag stolen in running train amravati pune superfast

 GauravMhala on May 18, 2018
I the above signed has reservaton on train no. 22118 (Amravati pune express) from amravati on may 17 2018, coatch no. B4 seats no. 65, 68

My valubles costing arround 40 thousand (Detailed list registred with photocpies of the purchase invoice with pune railway police) which includes gold jewellary, cash, mobiles and atm cards driving license and above has been stolen in running train between manmaf and daubs

We had noticed that our bag was stolen just before ou r train has reached at daund

We found no guards and t. T./t. the train to help us.
Complaint comments  Read comments Complaint category Railways

Indian Railways — bike parcel not unloaded at bareilly jn

 Balwant Dasila on May 18, 2018
Complain ref no:-
Prr no [protected]
Slr no nr13691
Bike reg no up78dy6273

Booked date 09 may 2018


I have registered the above mentioned complain no on 12 may 18 regarding motorcycle parcel not unloaded at bareilly jn.
Sir, i have booked my motorcycle honda dream yuga reg no up78dy6273 from cnb to be vide
Train no 12469
Cnd jat exp
Prr no [protected]
On 09 may 18.
It was shown my complain was forwarded to concerned department but no reply is recieved from the same...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Indian Railways — cancer patient reservation

 Manish Agarwall on May 17, 2018
I mr hanuman prasad agarwall patient of cancer residing in old hasimara,
Dist-jalpaiguri, west bengal, pin-735215.
Today we went to station (Old hasimara, dist-jalpaiguri, west bengal, pin-735215) for reservation of tickets for delhi, for which an certificate has been issued by the doctor as well as department of aiims that that letter it was clearly mention that ticket can be issued to the patient, for treatment.
But it is very painful while showing flowing certificate the ticket master is told that the following certificate is false as well as fraud,...
Complaint comments  Read comments Complaint category Hospitals

Indian Railways — refund of confirmed e-tickets

 Nihar Rnj Das on May 17, 2018
Dear sir,

I booked 3 (Three) 2nd class ac confirmed e-tickets for travelling from guwahati (Ghy) to new karimganj (Nkmg) by train no. 01665 on 20.04.2018. But the onward journey of the train from guwahati was suspended / cancelled due to railroko called by some local organisation.

Under this circumstances i shall be glad if you please let me know whether i am eligible for get refund of those tickets. If yes, what is the procedure to claim for refund.

Our pnr no. Was - [protected]...
Complaint comments  Read comments [2]Complaint category Railways

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