Claimed

Indian Railways Complaints & Reviews

1.3
Last updated Sep 21, 2023
Complaints 6223
Resolved
1578
Unresolved
4645
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railways
Customer Service Contacts

Indian Railways Phone Numbers

Phone
+91 11 2338 1213
2273
737
Mobile
+91 97 1763 0982
2041
612

Indian Railways Website

Indian Railways Head Office Address

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India
110001

Indian Railways reviews & complaints(6223)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
P
Pm700683
Sep 23, 2023
Report
Copy

Order not delivered from rail estro app from gorakhpur junction. Please refund my money
Order details-

Order number- 2838639
Station- GKP
Train no- 14673
Journey date[protected]
Store- ZAIKA RESTAURANT at Gorakhpur Jn.
Indian Railways customer support has been notified about the posted complaint.
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Suyog Baviskar 0223
    Sep 21, 2023
    Report
    Copy

    Address:At post shirgaon taluka Chiplun District Ratnagiri

    We are traveling from Indian railways. But there are important train are stopped from running from Bhusawal Junction to Pune Junction because of this train are connected to Important Cities and this train are helpful for many government employees as well other employees and helpful for college students to who are traveling between Mumbai to other places.
    So I request to start the train no 11025/ 11026 Bhusawal - Pune Hutatma express on daily regular basis.
    Indian Railways customer support has been notified about the posted complaint.
    Helpful
    Be the first one to find this review helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Shalini Pooja Devi
      from Chennai, Tamil Nadu
      Sep 20, 2023
      Report
      Copy

      Hello Team,
      Booked train from Chennai central to Coimbatore in RAPTISAGAR EXP (12511)PNR: [protected]. Normally train will arrive at Central by 22: 50 and well be departed at 23:15. But on 15th September train delayed more than 11 hrs and arrived next day on nearly 09:00 and left by 09:40 only.
      I have filed TDR nearly 3 hrs before the arrival on Central.
      TDR Filing Date: 15 Sep 2023 | 07:45PM. Still I got reply as STATUS: CR REPUDIATE. Please help me to resolve this and get my refund back.
      Indian Railways customer support has been notified about the posted complaint.
      Helpful
      Be the first one to find this review helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        R
        Raj114
        from Yelamanchili, Andhra Pradesh
        Sep 18, 2023
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
        Report
        Copy
        Resolved
        The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

        Provide halts at Yellamanchili railway station (ylm)

        Respect indian Railways
        We dont have halts from 10 years
        But the population increased in last 15years due to industries factories around yellamanchilli
        In india every train start from district head quarter will stop in top mandal and MLA constituency
        We need every train start frm Visakhapatnam to stop at yellamanchilli
        There are so much of public Hyderabad Bangalore please provide one min halt for 08543...
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        M
        mansoors1308
        Sep 16, 2023
        Report
        Copy

        I request Indian railways to include Penukonda Junction (PKD) which comes under Bangalore division as a stop for Coimbatore -Mumbai Express - 11013 runs daily as there is no direct train connectivity to Tamilnadu through trains from here.
        As Penukonda is the major town with KIA Motors India cars are being exported from this railway station to across India and many other companies established in the last few years, many people from other states such as Tamilnadu are migrated here for work. This will help all of them to travel from Penukonda to their destinations.
        Kindly consider this request and do the needful

        Thank you
        Indian Railways customer support has been notified about the posted complaint.
        Helpful
        Be the first one to find this review helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

          I want to submit Complaint Positive Review Neutral Comment
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          S
          Suyog Baviskar 0223
          Sep 15, 2023
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
          Report
          Copy
          Resolved
          The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

          Address:At post shirgaon, taluka - Chiplun , District - Ratnagiri Maharashtra

          We are regular travel of Jalgaon to Chiplun but not any train was stopped in Jalgaon junction to going a Konkan region, as far we are going to Bhusawal Junction because of they are getting a official stop .
          So I request to 2 min stop a train no 12617 Up & 12618 down Mangala Lakshdweep SF express At Jalgaon Junction.
          Sep 16, 2023
          Complaint marked as Resolved 
          Indian Railways customer support has been notified about the posted complaint.
          Helpful
          1 other people found this review helpful
          1 found this helpful
          Write a comment
          Report
          Copy

          Post your Comment

            I want to submit Complaint Positive Review Neutral Comment
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Sep 14, 2023
            Report
            Copy

            Chennai East tambaram Railway station charges too much fees. They are charging Rs 30 for scooters and bike parking for 24 hours. For 12 hours, they are charging minimum Rs25.

            for example 1 day + 3 hours (27hrs)are 2nd day, these contractors charging Rs30+35= Rs 65.00. When we enquired, the vendor says, this is cost proposed by Indian Railways. Kindly look into this matter and help the public.
            Indian Railways customer support has been notified about the posted complaint.
            Helpful
            Be the first one to find this review helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

              I want to submit Complaint Positive Review Neutral Comment
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              Soumyadipdas1711
              Sep 12, 2023
              Report
              Copy

              I am from West Bengal and my complaint is regarding train availablity between Kolkata to Hyderabad. We got 2 trains for many many years now and no new train has been introduced. Falaknuma exp takes 26 hours and Eastcoast exp takes 31 hours which is really long. I have to travel to Hyderabad 6 to 7 times in a year and flight is the only option as I don't get much time to plan my travel. It's high time that we should get another train option between Kolkata to Hyderabad especially a Duronto exp. Please look into this issue it will help many folks as for people with jobs in Hyderabad flight is the only option to travel.
              Indian Railways customer support has been notified about the posted complaint.
              Helpful
              Be the first one to find this review helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

                I want to submit Complaint Positive Review Neutral Comment
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                A
                Abhishek Sarma Bharadwajasa
                from Chennai, Tamil Nadu
                Sep 7, 2023
                Report
                Copy

                Address:12-5-61/3, Yamijala vari street, Gunupudi, Bhimavaram

                Request for exceptional stop 2 min for this trains in station code BVRM

                07152&07153, 12787&12788, 17231&17232. We have lot of students, state and central Govt employees, other private finance, medical and industrial sectors working people. Earlier we have stops for all trains in this station code BVRM, but later it is not given stoppage. Many times we requested for exceptional stop.
                Indian Railways customer support has been notified about the posted complaint.
                Helpful
                Be the first one to find this review helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                  I want to submit Complaint Positive Review Neutral Comment
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  V
                  Vishal Verma 210
                  from Indore, Madhya Pradesh
                  Sep 6, 2023
                  Report
                  Copy

                  Address:Railway police line pf no.1 ke samne

                  Sir railway police line me 10 se 12 dogs ho gye hai jiske kaaran raat me bahar bhi nahi nikal paa rhe or din bhar pareshani bhi hoti hai please sir help kre
                  +1 videos
                  Indian Railways customer support has been notified about the posted complaint.
                  Helpful
                  Be the first one to find this review helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                    I want to submit Complaint Positive Review Neutral Comment
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    R
                    Rimjhim Singh
                    from Lucknow, Uttar Pradesh
                    Sep 5, 2023
                    Report
                    Copy

                    I had a confirmed ticket of 4 passengers in Bagh express train no: 13020 which we were to board the train at 6:10am from Lucknow NR Station. But when we reached the station we got to know that train is late by 3 hrs 36 mins so I filed a tdr according to the refund rules that if the train is late more than 3 hrs and you did not board the train you can get a full refund. So I filed the tdr 3 hours before stating the correct reason. That train arrived at 9:54am and was actually late more than 3 hrs and we did not board the train. Despite of all the reasons my tdr was repudiated stating delay in it which is wrong. I am suppose to get my refund I don't know what else to do.
                    Train no: 13020
                    Pnr no: [protected]
                    Indian Railways customer support has been notified about the posted complaint.
                    Helpful
                    Be the first one to find this review helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                      I want to submit Complaint Positive Review Neutral Comment
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      G
                      gr8doc
                      from Dumka, Jharkhand
                      Sep 3, 2023
                      Report
                      Copy

                      On 31/8/2023 boarded 13329, at Dhanbad first AC coach H1 - D 11 & 12. AC was not working. It started 5 minutes before departure. Toilets were very Dirty. No Liquid Soap, No Toilet paper. Jet was clogged. No wash basin outside toilets, in the passage.
                      PNR-[protected]
                      Trn:13329
                      Dt:31-08-23
                      Frm DHN to PNBE
                      Cls:1A
                      P1-H1, D 11
                      P2-H1, D 12
                      Boarding allowed from DHN only
                      Chart Prepared
                      For Enquiry/Complaint/Assistance, please dial 139
                      Indian Railway
                      On 2/9/23 boarded 13330 at Patna in H1 - A 1 & 3.. Bed-Seat was sagging. Toilets as usual. Very very dirty & without any amenities. Neither well functioning jet nor soap or toilet paper. Flush not working. Dust on surface everywhere.
                      PNR-[protected]
                      Trn:13330
                      Dt:02-09-23
                      Frm PNBE to DHN
                      Cls:1A
                      P1-H1, A 1
                      P2-H1, A 3
                      Boarding allowed from PNBE only
                      Chart Prepared
                      For Enquiry/Complaint/Assistance, please dial 139
                      Indian Railway
                      Indian Railways customer support has been notified about the posted complaint.
                      Helpful
                      Be the first one to find this review helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                        I want to submit Complaint Positive Review Neutral Comment
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        S
                        sharmasampat78
                        Aug 30, 2023
                        Report
                        Copy

                        We have 4 reservation seats in the coach D11 in Taj express dated 30th Aug 2023 . We have reached the station 7 am and train timings was of 7:26 am . When the train arrived it was unbelievably overcrowded. We tried with our full potential to board the train but it wasn't possible to board the train . Reservation coaches was full with the non reserved passengers . I don't know why TT was allowing the people without reservation to travel. When the train started, there was a TT at his coach whom I asked to stop the train by giving signal but he blamed us that we don't know how to board a train . It was very unfortunate to hear this out that we have to first get trained for boarding the train . It means you shouldn't have tickets to reach your destination instead you should how to hang on doors and windows to reach the destination.
                        Indian Railways customer support has been notified about the posted complaint.
                        Helpful
                        Be the first one to find this review helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                          I want to submit Complaint Positive Review Neutral Comment
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          ArpitaKoley
                          Aug 28, 2023
                          Report
                          Copy

                          We booked at ticket with details PNR-[protected]
                          Trn:12704
                          Dt:22-08-23
                          Frm BAM to HWH, but we get the message PLEASE NOTE:T.NO.12704 FROM SC TO HWH EXPR.LEAVING SECUNDERABAD ON 21.08.23 IS PARTIALLY CANCELLED BETWEEN BRAHMAPUR AND HOWRAH STATIONS. We filed TDR on 21.08.23 at 9 pm but got rejected with the message- Reason for Repudiation/rejection: Invalid TDR Timestmap : PARTIAL. Why did we get rejection? Refund the money as soon as possible.
                          Indian Railways customer support has been notified about the posted complaint.
                          Helpful
                          Be the first one to find this review helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                            I want to submit Complaint Positive Review Neutral Comment
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            R
                            Rishikesh Mande
                            Aug 28, 2023
                            Report
                            Copy

                            Address:Panvel Railway Station

                            Hi all,
                            Recently I tried to recharge my uts wallet of phone no. [protected] via Paytm, the payment was successful but the wallet didn't recieve the credit amount, it shows in the its app as 'Recharge initiated'
                            UPI ref no.[protected]
                            My upi id :[protected]@paytm
                            I have attached screenshots for reference, please help me.
                            +2 photos
                            Indian Railways customer support has been notified about the posted complaint.
                            Helpful
                            Be the first one to find this review helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                              I want to submit Complaint Positive Review Neutral Comment
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              Vikasarun
                              from patna, Bihar
                              Aug 21, 2023
                              Report
                              Copy

                              I was thrown off from Palamu Express (from PNBE to PTRU) today (21.08.2023) by TTE. I am a doctor from Patna Medical College Hospital (PMCH). While, I was seating on my birth TTE on duty has behaved badly and also insulted me in front of all people. When I protested, he did not accept his mistake and latter on he started making many excuses.
                              Indian Railways customer support has been notified about the posted complaint.
                              Helpful
                              Be the first one to find this review helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                                I want to submit Complaint Positive Review Neutral Comment
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                S
                                Srrinivas
                                from Mumbai, Maharashtra
                                Aug 21, 2023
                                Report
                                Copy

                                ₹100/- Debited from Bank not yet credited into R wallet through UTS App.
                                +2 photos
                                Indian Railways customer support has been notified about the posted complaint.
                                Helpful
                                Be the first one to find this review helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                  I want to submit Complaint Positive Review Neutral Comment
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  A
                                  Adithya_adari
                                  Aug 17, 2023
                                  Report
                                  Copy

                                  Address:New Delhi

                                  I kindly request the Ministry of Railways to halt the 20833/20834 Vande Bharat Express at Anakapalli(AKP) station for just 1 Minute as there are n number of passengers to board the train if it will be given halt at akp and Anakapalle is a District head quarter and a big town and there are many passengers from near by areas like chodavaram, narsipatnam, yelamanchili, paderu can board and travel to their respective destinations.
                                  And it will be very helpful to Techies/ Software Engineers who are working at hyderabad can travel in less time and to board we have to travel till VSKP at very early and odd hours which is very difficult at such early hours and costly
                                  So, please give halt for Vande Bharat 20833/20834 at AKP for 1min
                                  Indian Railways customer support has been notified about the posted complaint.
                                  Helpful
                                  Be the first one to find this review helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                    I want to submit Complaint Positive Review Neutral Comment
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    AKS@123
                                    from PILIBHIT, Uttar Pradesh
                                    Aug 8, 2023
                                    Report
                                    Copy

                                    I Recharged my wallet with Rs.200 money and it has been debited from my account but wallet balance not get updated. My Account is associated with mobile no [protected] The transaction was made through upi.

                                    The UPI Transaction ID:[protected]
                                    And Mobile no is [protected]
                                    Indian Railways customer support has been notified about the posted complaint.
                                    Helpful
                                    Be the first one to find this review helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                      I want to submit Complaint Positive Review Neutral Comment
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      R
                                      Rahulgupta7981
                                      from Mumbai, Maharashtra
                                      Jul 30, 2023
                                      Report
                                      Copy

                                      Sir,
                                      I used paytm for recharging R Wallet UTS mobile app (Under IRCTC). But Money debitted from my bank account but it is not credited in R Wallet. My UTS app registed mobile number is [protected].
                                      Kindly do the needful.
                                      Thanking you.
                                      +2 photos
                                      Indian Railways customer support has been notified about the posted complaint.
                                      Helpful
                                      Be the first one to find this review helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                        I want to submit Complaint Positive Review Neutral Comment
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit