Claimed

Indian Railways Complaints & Reviews

www.indianrailways.gov.in

1.3

Updated: Jun 25, 2026

Complaints 6296

Resolved

1580

Unresolved

4716

So far, so good. Indian Railways is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railways will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railways

Indian Railways reviews & complaints(6296)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Website: Indian railway

My name is renjith kumar and i have booked a railway ticket for my father Mr Vijaya krishnan aging 78 from Kollam jn kerala to Kannur kerala from kannur railway station ticket counter on 20/06/2026 and the ticket was on 27/06/2026
and due to some personal issues i cancelled the ticket on 24/06/2026 From kannur railway station counter and the refund is not provided yet.I have made the payment via gpay and they deducted 210 INR from...

Helpful

Found this helpful?

Write a comment

I m having HP color laser 150 nw, during printing it shows shadow on both side top and bottom...

Helpful

Found this helpful?

Write a comment

Address: Kolkata

One Metro card bearing subject number was not working for a long time, both at metro in/out gates as well as balance enquiry machines. I submitted the card at a DumDum station ticket counter. I was told to come after 7 days for taking the refund. When I went to take the refund, I was told nothing can be refunded as there is no balance amount neither the security deposit of Rs 60/- will be refunded. This is unfair as I think there was Rs 70...

Helpful

Found this helpful?

Write a comment

Address: GANDHIDHAM

PC are not working from last one week...

Helpful

Found this helpful?

Write a comment

Dear Sir/Madam,

I am writing to express my disappointment and frustration regarding an incident that occurred during my recent train journey from Agra to Durg. I had booked a confirmed ticket with PNR No. [protected] for the journey but boarded the train at Bhopal, a station between Agra and Durg.

When the TTE checked my ticket after Bhopal, he marked me as absent, stating that I hadn't boarded from Agra, the...

Helpful

Found this helpful?

Write a comment

Booked Ticket from Surat to Borivali on 26th August 2024 for Train number 12010 with PNR [protected] but train got delayed by more than 6 hours and due to no update had booked another Train from Surat to Borivali for 27th August 2024 for Train number 12952 with PNR [protected] which was also late by couple of hours but travelled with it and reached Mumbai couple of hours late.

So, i filed a TDR for 12010 as Train was late for...

Helpful

Found this helpful?

Write a comment

I travel 3A class of 12218 kerala s kranti on date 19/06/2024 from kota jn to thrisur. i saw my bag at vasai road railway station than i found bag have been bitten by rats. the bag is new so i want compensation for this from railway. my pnr number [protected]. mob. [protected]...

Helpful

Found this helpful?

Write a comment

I have filed TDR. Their transaction ID is mentioned below Till date
have not got refund. still showing status is CR Repudiate.

kindly look into this matter

MALANI EXPRESS (20488)PNR: [protected]
15:40 | Delhi (DLI)05h 05m20:45 | Jaipur (JP)Tue, 30 AprTue, 30 Apr
STATUS: EDR REPUDIATE

Please revert back with reason for refund delay....

Helpful

Found this helpful?

Write a comment

Address: Aurangabad Railway station

My complaint is about parking charges of two wheeler at aurangabad railway station. They will take charge Rs 20/- even for 1 minute, even they not provide receipt with charges.They provide receipt only with Bike number and not mentioned the amount which we paid for parking. On 30.03.2024, Morning at 4:55 AM Bike number 8767, I went aurangabad railway station, for 10 minutes they have taken Rs20/- as parking charges. But in board mention only...

Helpful

Found this helpful?

Write a comment

Respected railway authorities,
This is to bring to your kind notice, Nagercoil express 17235 was not stopping again at carmelaram since Oct 14th 2023.

Lot of people staying around Sarjapur road, Silkboard, Marathahalli, etc use Nagercoil-Bangalore Express (17235/KSR Bengaluru - Nagercoil Express | 17236/Nagercoil - KSR Bengaluru Express) to commute between various parts of Tamil Nadu and Bangalore. For people staying...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Hello Team,
Booked train from Chennai central to Coimbatore in RAPTISAGAR EXP (12511)PNR: [protected]. Normally train will arrive at Central by 22: 50 and well be departed at 23:15. But on 15th September train delayed more than 11 hrs and arrived next day on nearly 09:00 and left by 09:40 only.
I have filed TDR nearly 3 hrs before the arrival on Central.
TDR Filing Date: 15 Sep 2023 | 07:45PM. Still I got reply as STATUS:...

Helpful

Found this helpful?

Write a comment

Address: New Delhi

I kindly request the Ministry of Railways to halt the 20833/20834 Vande Bharat Express at Anakapalli(AKP) station for just 1 Minute as there are n number of passengers to board the train if it will be given halt at akp and Anakapalle is a District head quarter and a big town and there are many passengers from near by areas like chodavaram, narsipatnam, yelamanchili, paderu can board and travel to their respective destinations.
And...

Helpful

Found this helpful?

Write a comment

Sir, i was travelling from palakkad junction to bangarapet railway station in ERS-SMVT BENGALURU EXPRESS(12683) on 9-april-2023, respected sir, despite being in summer season and in my city(palakkad) it is very hot (38°C), the middle fan is not working in my compartment S8 seat no 3, and i informed my problems to TTE she told me to try rotate using a pen to initiate the rotation of the fan, i have already did that still its not working,...

Helpful

Found this helpful?

Write a comment

The food served in vande bharat (Chennai - Mysore route ) gave both my kids diarrhoea and vomit . The food was stale specially the curd and ice cream....

Helpful

Found this helpful?

Write a comment

Address: DHENKANAL RAILWAY STATION BIKE PARKING STAND

I wish to draw attention towards the railway parking stand( dhenkanal railway station) excessive charging.Yesterday 27/08/2022 i parked my scooty at dhenkanal railway parking stand at 10.30 am. But today on 28/08/2022 when i released my scooty at 6.00pm, he charged rs20/- (rupees twenty) for 32hour.The contractor name is not written.Wheras the prescribed rate is only rs5/-. Per 12hr.When i asked him to write the rate in the ticket he refused...

Helpful

Found this helpful?

Write a comment

Dear Sir

I have filed a TDR (Regretted by IRCTC) for the below mentioned Details
TDR Date:[protected]
Transaction ID: [protected]
PNR No.: [protected]
Train No: CHARMINAR EXP (12760) From Secunderabad to Sullurupeta
Passenger: 1
Date of Journey:[protected]
Reason: Due to Riots at Sceunderabad Railway Station, the Train was cancelled. I also received a message that because of Cancellation...

Helpful

Found this helpful?

Address: Village Ahmadkhani, puraini Bhagalpur-812005

I am travelling in train 15554 coach B1, my pnr number is [protected]. Bedspread and pillow cover i got is dirty. I see hair all over the bedsheet, it is too unhygienic. Looks like it was not washed. Now, I don’t who slept in that before me. But it is not a much concern for me though my complain is about unhygiene that railway is following and what kind of Quality check is measured....

Helpful

Found this helpful?

Write a comment

Ref : UPI Ref No:[protected]
With reference to the subject cited above, I would like to bring to your notice the following issue that I had to face on the 13th of June, 2022 at 12:45 PM IST-
I made a payment of Rs.21, 680.00/-(Rupees Twenty-One Thousand Six Hundred Eighty) only to the Indian Railways via UPI after the Railway official at the Indian Railway ticket counter of the Assam Legislative Assembly, Dispur, Assam, sent...

Helpful

2 other people found this review helpful

2 found this helpful

Write a comment

Address: Ksr railway station Bangalore

I was entering ksr railway station on 16/01/2022 at approx 4.10pm. In the main entrance there is a machine for bag sanitization. There is a man who collects Rs 10 from each passenger. He asked me to do it. When I refused he told me that it is compulsory to do it to enter the station. I denied and pretend to ask about this to the TTE standing near the entrance. Then he requested me to go without doing it since it is not compulsory. And i noticed...

Helpful

Found this helpful?

Write a comment

Subject : REFUND OF MY TATKAL TICKET AMOUNT AND REOPEN OF MY TDR

1. Sir, I have booked a tatkal ticket in train no 12295 bearing PNR no [protected] boarding from Perambur to Danapur on 21 Nov 21.

2. I had received a text message through TM-IRSMSa on 22 Nov 21 at 0048 hrs and 0513 hrs, stating that " The train has been cancelled due to unavoidable circumstances inconvenience caused is deeply regretted" (screenshot...

Helpful

Found this helpful?