Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts



Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — my copasenger harassing me [Resolved]

 Amit Vishwakar on Jul 20, 2019
My copassenger who is sleeping in day time, I asked him to give me some space for sleeping but harassed me by saying that he is chief in some department in railway he will throw me out by saying RPF police on katihar station. He says that he has much power in railway department and threatening that you are going to be put in prison and saying me that you are crude in nature to people seating nearer. But as I mention say him make me sit on the bottom seat on which he is sleeping and also says that if he want to sleep then he will go on upper seat.I hope that my problems are solved as soon as possible....
Complaint comments  Read comments Complaint category Railways

Indian Railways — most luggage in hazarat nizamuddin goa express I.e train no is 12779

 NAVEEN Padalale on Jul 20, 2019
Dear sir/madam,
I am naveen padalale from bhiradi of talks raibag and dist belagavi while coming yesterday on 19/07/2019 from the belagavi to raibag I unfortunately left my luggage in trian itself I was travelling in general compartment after the s 11 conpartmenr.8nthe train no12779 I.e hazarat nizamuddin goa Express. So pleasd help me the luggage was class one contractor meters and safety equipments I written my friend no on it I.e [protected]...
Complaint comments  Read comments Complaint category Electronics & Appliances

Indian Railways — ticket collector being rude and collecting money from passenger

 Nani8899 on Jul 19, 2019
Dear sir
As im travelling in hampi express from ballari to banglore the present in reservation couch is to rude with the passengers and he is taking the money with the passengers and allowing them into sleeper couch as i have questioned him not to board the passengers into the reservation coach he started to speak in the abusive language and he he is too rude with the passengers

Please i request you to entertain such tc so that the passengers will face the in continence and he is also taking bribe from the passengers who is not having reservation and not allocating seats to...
Complaint comments  Read comments Complaint category Education

Indian Railways — refund not received in my bank account

 Ankit kumar chaurasia on Jul 18, 2019
मैंने IRCTC APPLICATION  से Date 13 June 2019  को ticket book किया था ।
मेरी यात्रा date 17 June 2019  को पटना-कोटा ट्रैन से थी। 
जिसका PNR NUMBER [protected] है। 
जिसका payment मैंने Phone pay (UPI) method से किया था। मैंने 890 रुपये का भुकतान किया था।
IRCTC की तरफ से मुझे Transaction ID [protected] और Refund reference no:20190618111212801300168642234960840...
Complaint comments  Read comments Complaint category Railways

Indian Railways — refund didn't credit to bank account

 bijithv on Jul 18, 2019
I've booked the tickets from thrissur to trivandrum[protected] Trivandrum to Thrissur[protected], and both cancelled due to some reasons.
I haven't received the money yet to my bank account.

1) Transaction ID: [protected]PNR: [protected]
Train No./Name: 16344 / AMRITHA EXPRESSTransaction Date: 14 Jul 2019
Cancellation/Refund ID: [protected]Bank Name: Visa/Master Card(Powered By HDFC BANK)
Booking Amount: 1800.0Refund Amount: 1540.0
Refund Date: 15 Jul 2019
Complaint comments  Read comments Complaint category Railways

Indian Railways — disturb while travel

 vel murugan J on Jul 18, 2019
Dear sir

Arrokonam to chennai central morning 6.40am local fast train regularly going to chennai. While i am travel. Recently some college students occupied one compartment fully and made a noise and pull the train chain playing. Today 18/7/19 also tiruvalangadu station 2 times pull the chain in that accused students so please take necessory action....
Complaint comments  Read comments Complaint category Police

Indian Railways — cancellation ticket got less money

 Pradeep Vattikundala on Jul 18, 2019
Dear sir

I am pradeep and have booked using irctc app only 2 tickets from cstm to malm on june 19, 2019 paid rs 787.39, however i cancelled the ticket and received only rs 530.

According to railway charges they have to charge 60 rupees per ticket and total of 120 to be deducted. Here, they charged 257.39 and i hit return money on 10 july 2019.

Kindly look into this....
Complaint comments  Read comments Complaint category Railways

Eastern Railway — duplicate pan card

 csdein on Jul 16, 2019
I have applied for duplicate pan card and paid rs 499. The hard copy of application mailed by registered post one week back.
Now they are insisting to produce madhyamik mark sheet for date of birth verification. Therevis no date of birth in mark sheet but available in admit card. Copy of both sent.
As a central govt officer working more than 30 years where date of birth and date of retirement is clearly stated in my payment slip.
The same is also attached.
But stiil they are not issuing duplicate pan....
Complaint comments  Read comments [2]Complaint category Institutes

Indian Railways — luggage lost / not able to track

 Rohit612 on Jul 13, 2019
I have carried luggage with me from pune to gulbarga with a luggage ticket. But when I reached gulbarga the compartments were locked and train left the station. There was no one at the station whom I can tell to open the compartment. Now when I am complaining to gulbarga station they are not taking any complaint nor they are giving any contact details. How will I track the parcel. Now I have to leave gulbarga as this is not my native place but still I am not able to get my luggage. I had sent 2 printers weighing 11 kg worth rs 28000. I just want to track my parcel so that it reaches to me safely....
Complaint comments  Read comments [2]Complaint category Postal & Delivery Services

Indian Railways — faulty information given by the railway

 adityatiwari21 on Jul 11, 2019
Train number : 21802 (On ticket)

Train number : 11125/[protected]/21125 (On train)

P. N. R. Number is : [protected]
The train number on ticket and the train number which is displayed on train is different, so i did not get in the train. Due to which it creates too much problem and afterwards i have also gone to another stoppage and from their also train got missed and spent too much on taxi....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — railway fatak

 Guttu Rajput on Jul 10, 2019
Hello sir, i live in prem nagar new delhi 110008. Where i live there is railway crossing between patel nagar railway station to daya basti and that railway crossing never open and that's why here is hundreds of accident happen every year plzz solve this problem. There is only way to cross and that is too much narrow only one bike can pass at one time. If that crossing never want to open for us then why did u make it....
Complaint comments  Read comments [2]Complaint category Government Organizations

Indian Railways — refund not received railways

 Dheeraj_Mantri on Jul 10, 2019
I have been trying to get refund against pnr : [protected]/ [protected] (Difference in class of travel) and against pnr no.[protected] (Being tic cancelled n passenger not traveled)

It has been over 4 months for both the journey and i have wrtten atleast 20 mails to '[protected]', [protected], [protected]@nwr., and to [protected]

I have even given proof of non travel for pnr no.[protected] but i dont understand why the refund is not been processed so far.

Can somebody look into this and provide refunds as soon as possible....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Indian Railways — cancelled confirmed ac 3 tier tickets of 4/7/2019 of how pune duronto after receiving message 'train cancelled' on 2/7/2019 at 7.14 pm in my

 sudippapu on Jul 9, 2019
Cancelled the confirmed ac 3 tier ticket for howrah to nagpur of 4/7/2019 of train no. 12222 how pune duronto (Pnr [protected], coach b4, seat no. 25 and 28) after receiving the message on 2/7/2019 at 7.14 pm that "train no.12222 of 4/7/2019 has been cancelled due to unavoidable circumstances. The inconvenience caused is deeply regretted" in my mobile ([protected]) registered with irctc only as well as confirmed with ntes and irctc website 'train cancelled in green word'. But on 4th july, 2019 at 9.10 am morning, i personally enquired from howrah railway enquiry over phone about the above mentioned...
Complaint comments  Read comments Complaint category Railways

Indian Railways — female seat allocation not done well

 Atmarpit Kinjal Mehta on Jul 9, 2019
Travelling by humsafar that has started from Jamnagar. To my surprise there are only men in b9 and no female till Rajkot.
I called helpline to send the TC so that I can change my ticket where there are some females.
He allotted me in same boggie and I am awaiting for females to board from Rajkot.

Ideally on the night travel train females should be allotted with other females only. This is too unsafe as half the boggie is empty and filled with males.

The boggie attendant who came to drop the pillow seemed to have smoked was a strong smell.
Complaint comments  Read comments Complaint category Railways

Indian Railways — delay of train and mental harassment

 Rita 1982 on Jul 9, 2019
Dear sir/mam,
My uncle was traveling on train number 09452 on 09 july 19 bhagalpur-gandhidham express. Schedule time arrival was 00:02 but it came at 09:27
Being an senior citizen my uncle was seating on railway station no information regarding train was there. After waiting so long he left railway station at 8:30. I want compensation for mental harassment which my uncle suffered and even full refund for tkt which was booked under pnr [protected]. Kindly look into this matter and give prompt reply....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — luggage and bike not received

 Ramanan Poornima on Jul 9, 2019
Luggage (Parcel) missing

Drm sir

Sub - parcel missing (House hold)


I s v ramanan had booked my luggage on dated[04 jul 2019] from sri ganganagar to allahabad (Parcel no. K094071) a, but till now i have not received my parcel.

I inquired in sri ganganagar, they informed me that my parcel had moved from allahabad on 04 july 2019 by train no-13008 uatoofan exp.

I have inquired at allahabad parcell office several time but the parcel not received

Sir, i am in...
Complaint comments  Read comments Complaint category Railways

Indian Railways — dirty pillows and covers

 sunisatya on Jul 9, 2019
I, b satyanarayana have been travelling in 17487 tirumala exp. On 3rd july 2019 from tirupathi to rajahmundry in 2ac. My pnr is [protected]. The bedding provided was very unclened. Dirty pillows and covers are provided. Asked the tte and attendant of the 2ac coach to give complaint book. But not provided complaint book. And the attendant told to me it is provided by the private suppliers. Face serious consequences like using unwashed pillows and covers. Kindly arrage to enquire in this regard...
Complaint comments  Read comments Complaint category Railways

Indian Railways — not received of scooty booked on 02 jul 19

 Diwan Samant on Jul 8, 2019
Dear Sir
I have booked a scooty honda No UP 25 AS 2821 on 02 Jul 19 Bareilly jn to Pune vide luggage ticket No 483503 amounting to Rs 2999/-at Bareilly Jn.
Bareilly parcel staff told me scooty will delivered at Pune after 4 days but scooty not reached Pune till date.
Hence you are requested to look the matter and take necessary action please.

Yours faithfully

Diwan Singh Samant...
Complaint comments  Read comments [1]Complaint category Other

Indian Railways — refund on cancellation of rail ticket purchased at begampet counter with debit card

 SitaramamurthyB on Jul 8, 2019
I had booked rail tickets pnr[protected] /17652/[protected] & pnr[protected] / 12661/[protected] with my axis bank debit card. Both tickets were cancelled at begumpet counter on[protected]. Photo of cancellation details enclosed. I have not received refund on the above two cancellations so far.
Bulusu sita rama murthy
Email id:[protected]
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — food ordered through irctc not delivered

 janak vora on Jul 8, 2019
I had booked a meal - order no. 19644484 and made payment for the same while booking.

I did not get the meal and they sent an email stating that due to unavoidable circumstances they were not able to deliver.

The second day i got a mail stating that they have sent me an coupon for rs.100/- to be utilised on the same website within 6 months.

Instead of refunding the total amount of the meal rs. 415.00, they are sending me a coupon for rs.100/-.

In this a joke or a clear case of fraud....
Complaint comments  Read comments [1]Complaint category Railways

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