Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts



Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — phase lot of problem due to lesbians in traine

 chennaboina mahesh on Jul 27, 2017
Respected sir.
i was travell from gooty to yeswanthpur in train in general compartment box.
in traveling the lesbians are entered into train they collect money other wise they left passenger products with them like as mobile phones, computers etc..

due to these people passengers place lot of problem
i kindly request you sir please take immidiate action sir.

thanking you sir....
Complaint comments  Read comments Complaint category Railways

Indian Railways — regarding my complaint no:w/nw/ju/000247498.

 Balbhim B. Rikibe on Jul 26, 2017

You have close my complaint but I have following point to clear.

Your Complaint No.: W/NW/JU/000247498 has been attended to and it is now closed.

Closure Remarks by the respective officer: Amount has been refunded as per following details: 1) Booking ID: 2562054749 Refund Amount: 1880.0, Bank Refund Date: 14-Jul-2017, RRN: 718905230579 CARD DIGIT: 0865. 2) Booking ID: 2662054123 Refund Amount: 280, Bank Refund Date: 14-Jul-2017, RRN: 718905090706 CARD DIGIT: 0865.

As per my account entry amount credited as under:
Complaint comments  Read comments Complaint category Railways

Indian Railways — horrible 3ac coach

 Annette Fernando on Jul 26, 2017
We travelled from tirunelveli to mumbai on 23rd july 2017. We had booked caoch in 3rd AC, B1 seat 9 and 10. The coach was third class and horrible. It did not feel like an ac coach. It felt like second class with AC. There were coakroaches, seats were dirty, windows were foggy all the way. Curtains dirty. Worst experience ever. Please dont waste our hard earned money this way....
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — no water on both sides of the coach or not cleaned

 Rajos on Jul 26, 2017
I was a passenger traveled by train no.12618 PNR No. 2432645029 doj 16.07.17. via PNVL to ERS.. having seat no 12 Coach S2. To my surprise both the sides of the coach were not having water 24x7 and the toilets were very ugly.Can the authorities make a note of it and take action immediately. since we are giving much importance to cleanliness but nobody taking care or check....
Complaint comments  Read comments [1]Complaint category Public Transportation

Indian Railways — refund of ticket fare due to mistake of railway department

 amlankaran on Jul 26, 2017
With due respect in vide of your reply letter the reason or the inconvenience you said was unsatisfactory. As you said in your letter without following display board, I must have halo an enquiry at enquiry office, so let me tell you the real incident I reached station quite corky before the schedule departure of train and had visit to enquiry office for asking about train details, the personnel at enquiry office or counter said train is 5 minutes late regarding platform no he said you must follow display board . As you said in your letter . I did not reached station in time and did...
Complaint comments  Read comments Complaint category Railways

Indian Railways — 2 phones stolen from utkal express (bsp to nzm) on early hours 26 july 2017

 anuproy1111 on Jul 26, 2017
My mother was travelling to Delhi from Bilaspur in Utkal express ( 18477, PNR - 6303605453 ). Her seat number A1 / 18 and she boarded the train on 25 July.

Name of the passenger - Meeta Roy

During the night in between 3-5 am her handbag was stolen which had money and two phones (Nokia and Lenovo handset) and her id.
Phone numbers are - 9971792695, 9971004985

We have already the police in the train and they checked with the attendants but could not find the phone.

Please help and call me if you have any questions.

Complaint comments  Read comments [1]Complaint category Mobile Handsets

Indian Railways — refund for cancellation of tickets

 balaje7 on Jul 26, 2017
I have booked 2 tickets on 16.07.2017 and the PNR numbers are 4333916270, 4853916698. Both are confirmed tickets and I'm not able to travel in the trains.The reason is sms for the booking didn't reach me. Usually I would login in our site and confirm the seat numbers. So I didn't care about the SMS. But this time on 23.07.2017, from evening 6.30 they have taken the site for maintanence activity and they restored next day morning only. On 23.07.2017, I went to the station and enquired about my tickets in the enquiry section.They told me there is no name in the list. So I do not have any clue about...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — refund not received pnr 6302809713

 manas.biswal on Jul 25, 2017
I had booked a wait listed ticket for 3 july through debit card. It was not confirmed, so it was automatically cancelled, also i am received cancellation and refund message for same. It is about to 22 days, i have not received refund amount. I have lodge several complaints, but no one responding. Complain numbers are 6322032, w/eo/kur/000246791, 6361288. My pnr nu is 6302809713.
My cell no 9871712289...
Complaint comments  Read comments Complaint category Railways

Indian Railways — black ticket

 Sejalmohit on Jul 25, 2017
Today morning i visited ahmedabad railway station. Wherever i saw few black ticket mafiya near by the ticket counter.
They offered confirmed reserved ticket and they chareged doubled then the ticket.
Even i saw the railway police there i inform them about the black ticket mafiya. But i shocked they did nothing about them. Even counter staff also....
Complaint comments  Read comments Complaint category Loans

Indian Railways — ticket issued late

 Yash v b on Jul 25, 2017
Train no 56903 arrive time at 5:10 am but the ticket issued at 5:07 am very late. I was first to take ticket so i got luckily train delayed about 20 mins so all consumers got ticket. If train arrived at 5:10 am means consumers would not get ticket this is the worst service provided... Actually the ticket counter employee had slept upto 5 clock am no one had complained... Thanku...
Complaint comments  Read comments Complaint category Other

Indian Railways — bag lost

 Nilanjana Banik on Jul 25, 2017
Hi everyone,
Myself nilanjana banik was travelling today from agartala to silchar;train no 5563 had lost my luggage in silchar staion and in the train. I was in 3ac coach seat no 49, 50, 55 and 56. The bag was medium size of combination of black and red color. If anyone found it pleas contact in 9436454191 or 9436926876. It was having some necessary things....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Indian Railways — stolen of valuables in running train

 Pratik7864 on Jul 24, 2017
I was travelling to kolkata by ndls hwh expres – 12324 on 16th july 2017 from ‘anand vihar’ station and my black colour hand bag was stolen away in between gaya junction (Gaya) to dhanbad junction (Dhn) and the same had been reported to rpf at asansol junction (Asn).
The hand bag was locked with chain. And near about rs.34, 000 was lost along with all “govt id proofs & cheque books & atm & credit cards & nokia phone ”. The same was happened with 3 more co-passengers in the same train. The most shocking story which we noticed that there were no rpf personals in the train and even...
Complaint comments  Read comments Complaint category Railways

Indian Railways — complaint regarding rac waiting list

 Ashishtrivedi7 on Jul 24, 2017
Hello sir,

I book one ticket from bbs to hwh and pnr no is 6304134513.
My ticket was having waiting list and when chart got prepared it became rac s12 39.
I board the train and immedate met with tt for rac confirmation.
So denied it by saying that train is full and after 10 min only in front of me only, he given seat to 2 people and both person had general tickets.
Plz look in this matter and resolve it so in future nobody else struggle like me....
Complaint comments  Read comments Complaint category Railways

Indian Railways — complaint regarding threat to cause grievous hurt and abused on complaint from unknown mobile nos. personating as indian railway staffs

 Lawyer Rahul on Jul 24, 2017
Dear sir/ma'am,

Most respectfully submitted the complainant is a delhi based practising lawyer and currently came to jhusi, allahabad for personal work. The complainant having some grievances regarding e-ticket, registered a complaint against irctc at provided with personal mobile no. 8178315238.
Following this the complainant got 4 unknown phone calls personating indian rail staves/staffs (Accused persons). All unknown phone nos. Are given below:
(1) 9122460613
(2) 9060032762
(3) 7579891497
(4) 7633859957
Complaint comments  Read comments Complaint category Railways

Indian Railways — complaint against seats not available in reserved compartments

 jobiluke on Jul 24, 2017
Dear sir, i am a resident of bangalore and visit our home town at kottayam, kerala once in 2 or 3 years. Usually we travel by bangalore exp (Train no. 16525). Sir, it is a usual practice of the public to get into the reserved compartments and occupy the seats that we would have booked 4 months back and they do not even move on our repeated requests. Last time i was travelling with my family and my aged parents and we had to stand for several hours till the passengers who had occupied our seats got off the train by around 7 p. M. We do even find a tt to help us. Request you to kindly look into the...
Complaint comments  Read comments Complaint category Railways

Indian Railways — person from railway demanded atm card no.

 Lawyer Rahul on Jul 24, 2017
Dear sir/ma'am,

As soon as i registered my complaint to your site one person having mob. No. 7633859957 contacted me and demanded my atm card no. So that he would refund my cancelled e-ticket (Pnr no.2334356463) amount. On argument said person threatened me for not getting my refund amount back if i don't disclose my atm no. This unfair practice is highly condemned.
Kindly take quick action against the person having aforementioned mob. No. 7633859957.

Thank you
Rahul maurya
Supreme court
Complaint comments  Read comments Complaint category Banks

Indian Railways — refund of cancelled e-ticket amount

 Lawyer Rahul on Jul 24, 2017
Dear sir/ma'am

My pnr no. Is 2334356463. My train booking status was in waiting list at the time of chart preparation. There was no sms sent by you regarding cancelation of e-ticket. I did not board the train. Ticket has been cancelled but ticket amount has not been refunded. I have complained so many times at your email address, i. E. and but there is no action taken. Kindly refund my ticket amount.

Rahul maurya

Complaint comments  Read comments [2]Complaint category Travel & Vacations

Indian Railways — delay in schedule arrival

 Vivan Pinto on Jul 24, 2017
Dear all (Responsible railway authorities) this is for the information train no. 19578 jamnagar - tirunelveli express. My pnr no. 8361108091 date of my journey - 23-07-2017, scheduled departure from madgoan, 23:58.
This has really hurt with the facility provided by central government to general public. Before i get to your notice the sate and central ministers have governent vehicles, flight travel who do not care for general public.
The situation which i faced is really worst in my life. I had a meeting for which i had booked ticket thinking that i will reach at the prescribed time....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — train didn't take me to my destination

 Misdaque Azdee on Jul 23, 2017
My brother and me boarded the train tata kcg exp, train no 07439, on 18-07-17. This was expected to take us till kacheguda railway station at about 5 in the morning on 20-07-17. The train was already late for about 3 hours and we were still on the station named malkajgiri. After waiting for another about one and half hour they announced in telgu that the train cannot go further and the passengers will have to take bus to kacheguda station. Since we didn't understand telgu one of our co-passenger translated to us in hindi. I was literally disappointed by this as we had heavy luggage and we were new...
Complaint comments  Read comments [4]Complaint category Railways

Indian Railways — rude behaviour of tc in mumbai railways

 Aman Mendhiratta on Jul 23, 2017
I was travelling in mumbai local.. And when i reached the bandra terminal, one of the tc asked me the ticket and i showed him the monthly pass. After showing this he take me to the station room and said u will have to pay the penalty. When i asked that person that i am having a pass why i should pay the extra amount. He started assaulting me by saying that if i dun pay the amount he will take me to the court directly. His fellow people was also encouraging him. He misbehaved a lot and also bringing a policeman in the picture to showcase his words.
Money is not a major part in this but the...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

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