Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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3982
COMPLAINTS

Indian Railways Customer Care

Ministry Of Railways

Address
Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
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1229
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372

Mobile:
Mobile:
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1145
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325

Customer satisfaction rating
1%
Complaints
3982
Pending
0
Resolved
32
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railways related photos (511)

Indian Railways Complaints & Reviews

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Indian Railways — smoking in passenger trains

 naveynav on Nov 22, 2017
Local trains going from sonepat to delhi in the morning and trains that comes in evening from delhi to sonepat... All coaches are full of smokers... Even u cannot breath... Instead you have to inhale smoke coming from cigarette and beedii... There is no one look forward for it... Being traveling in indian railways... It's a duty of railway to provide safe and secure atmosphere for the passengers......
Complaint comments  Read comments Complaint category Railways

Indian Railways — late train no 11302

 Mr_D Acharya on Nov 22, 2017
I have link train. To dadar bt this train no 11302 udhyaan express is to lated 2 hours lated. How can i pick my train to dadar to ahmdadbad

Pnr:[protected], train:11302, doj:21-11-17, sl, sbc-cstm, dep:20:45,
Darshan acharya, tqwl 3,
Fare:655, sc:0.0+pg+ins+agent chgs, if any

Pnr:[protected], train:12901, doj:22-11-17, sl, bct-adi, dep:22:05,
Darshan, s1 26,
Fare:415, sc:0.0+pg+ins

Pls reply immediatly

Thank you indian railway...
Complaint comments  Read comments Complaint category Railways

Indian Railways — kerala signal operators

 Anst on Nov 22, 2017
Train no 16649 parasuram express daily evg late. What did you thing man r u mad, mindless fellow,... Parasuram express is not passenger why u stop the train in many time in the locations like kotayam, aluvae. Do u have any sense. Daily passenger are wait in trivandrum central for 1 hour, 2 hour... This is your central government duty. If u do your job no one can delay or wait for that train....
Complaint comments  Read comments Complaint category Railways

Indian Railways — kerala kottayam signal operator

 Anst on Nov 22, 2017
Train no 16649 parasuram express daily evg late. What did you thing man r u mad, mindless fellow,... Parasuram express is not passenger why u stop the train in many time in the locations like kotayam, aluvae. Do u have any sense. Daily passenger are wait in trivandrum central for 1 hour, 2 hour... This is your central government duty. If u do your job no one can delay or wait for that train.
Pls try to solve the issue as soon as possible...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — luggage (parcel) missing

 mishramk1982 on Nov 22, 2017
Dear sir,

I, manoj mishra had booked my luggage on dated 21-10-2017 from gandhidham (Gimb) to deoria sadar (Deos) via bareilly (Be)

Parcel no. C986893

Ticket no.- k 85742773

By 14322 alahazrat express from gandhidham to bareilly

Rslr 98717 seal gimp - aii 1st

But till now i have not received my parcel.

I have inquired at deoria sadar parcel office several time but the parcel officer is not taking any responsibility.

I attached the billty copy herewith please open this attachment...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Indian Railways — unnecessary train late of train no. 63511 at regular basis

 bsoumitra on Nov 22, 2017
The train, burdwan to purulia memu passenger train (63511) is reaching asansol daily by 45 min. To 1 hour late. Becoming a daily-passenger, we are facing the problem daily. The train is starting sharp at 8:40 am from burdwan but it is reaching asansol between 11:30 am to 12:00 pm, whereas it's right time to reach asansol at 10:35 am. So, our request is either change the time of train in your time-table or stop the train to run because it can't reach in time....
Complaint comments  Read comments Complaint category Railways

Indian Railways — delay in train timings/ train no. 16227

 Kanti Joshi on Nov 22, 2017
Train no. 16227 is scheduled to start from bangalore to talguppa at 11 p. M. This train is always late. On 21st november 2017, again this train arrived at only 12 midnight. As senior citizens it is very difficult to wait and it causes a lot of difficulties. Request you to check the timings for a period of 2 months and you will note that this is always delayed. Multiple times complaints have been filed, but, with no actions. It is very inconvenient to travel so late and wait and wait and reach 3 hours later that the scheduled timings. Kindly do the needful and change the train timings to atleast...
Complaint comments  Read comments Complaint category Railways

Indian Railways — bike parcel not delivered

 ravi_sush on Nov 22, 2017
Dear sir,

Please kind attention for a while to resolve the matter if possible at the earliest. I booked the bike (Pulsar-135) from mathura to pune on dated 18th nov-17 and suppose to reach at pune station on 20th nov-17 as per booking officer but till date it has not been even loaded in train and dont know when this consignment will reach. Kindly look this matter on priority since it is urgent for me due to work urgency.

I am trying to reach in parcel office on mention phone numbers but nobody is replying for the same. Now i am not able understand what should i have...
Complaint comments  Read comments [1]Complaint category Travel Agents

Indian Railways — no information on route diversion

 bktulsyan on Nov 21, 2017
I got a reservation pnr no855-2176499 for journey from varanashi to ranchi. On the date of journey i. E.19.11.2017 the train was diverted and did not came to varanashi, no information was given to me on my cell no written on reservation slip, this cassed lot of hardship for my family, who finally rushed to mugalsarai to catch the train.
B k tulsyan
Ranchi
[protected]/[protected]...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — tdr reudiate

 sankaranarayana on Nov 21, 2017
Passenger name : m sankaranarayana
Train no-12595
Pnr no [protected]
Travel from cnb - anvt date: 15-11-2017.
Scheduled arrival at cnb - 2.45 hrs
Actual arr at cnb - 6.57 hrs.
Tdr filed due to train late by more than 3.00hrs. Passenger not travelled.
Tdr transaction number 100001051464648 at 7.20.32 hrs of 15-11-2017.
Tdr refused with reason train ontime.
Kindly give me the refund.
M sankaranarayana...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — refund not processed by indian railways for tdr filed for reason train late fore than 3 hours and passenger not travelled

 Deepanshu_yadav on Nov 21, 2017
Cancellation id: 100000192020898
Tdr filing date: 18-oct-2017 22:16:22 hrs
Registration no: 203171015010
Tdr zone: northern railway (Nr)
Tdr status cr registered
Transaction id: 100001005963936 train no./name: 04032/dli bsb spl pnr no [protected]
Date of journey: 18-oct-2017 date of boarding: 18-oct-2017 date of booking: 07-oct-2017
From: delhi (Dli) to: varanasi jn (Bsb) boarding: delhi (Dli)
Ticket amount:1960.0 ticket type:e-ticket

It is more than one month and refund is not processed by indian railways for tdr filed for...
Complaint comments  Read comments [3]Complaint category Railways

Indian Railways — complaint against non refund amount by irctc

 bhisekar on Nov 21, 2017
D/sir,

I was book may travlling ticket on 14/10/2017. These tickets are cancelled on 30/10/2017 but till today refund amount not deposited my account. Ticket details are below.

1. Pnr no. [protected]
Ticket from ngp to ndls, doj - 20/11/2017 cancelled date 30/10/2017 refund amount 9315/-.

2. Pnr no. [protected]
Ticket from ndls to klk, doj - 21/11/2017 cancelled date 30/10/2017 refund amount 1500/-

3. Pnr no. [protected]
Ticket from cdg to nzm, doj - 24/11/2017 cancelled date 30/10/2017 refund amount 1375/-
Complaint comments  Read comments Complaint category Railways

Indian Railways — ticket booked for 1st ac, as per chart also got confirmed but in train seat allotted in 2nd ac.

 Kkp@1234 on Nov 21, 2017
Train no 15910 doj.20.11.17 pnr no [protected]. As ticket booked for 1st ac and as per chart confirmed in 1st ac, but in the train tt sir alloted seat in 2nd ac, as told that coach is not attached.
1st what about refund of difference.
2nd online status and station chart also showing 1st ac coach, why it is not updated.
3rd rail department will responsible for misguide as coach were attached in the last but as per chart showing 4th from engine. Due to small kid i have faced lot of problem to catch the coach. Who is responsible for that and need to take appropriate action again...
Complaint comments  Read comments Complaint category Railways

Indian Railways — lodging the complaint against ticket collector for wrong charges and miss behavior

 Rakesh129 on Nov 20, 2017
I am punit ram sahu, i booked the ticket from irctc app (Online e-ticket)
Source — pune
Destination — rourkela
Date of travel — 19/11/2017
Number of seats - 2 (S10 : 62, 64)
Incident happen near nagpur date 20.11.2017

I wanted to book the complaint against ticket collector who has charged the wrong amount and his behavior is also bad.

Me and my wife traveling from pune to rourkela, near by nagpur station one tc has came and asking about the id proof,
I am having the id card as maadhaar (Aadhaar card) in my mobile,...
Complaint comments  Read comments Complaint category Railways

Indian Railways — train delay for no reason

 Dhruvpalsinh Chudasama on Nov 20, 2017
Surat to virar there is a shuttles were run but do not know for some reasons shuttles were replaced with memu. So as people coming from mumbai to vapi in fast train there is only one train between 7:55 to 9:00 and same it was always delayed half hour it is about to 15 days continuously was recognised that only 2 to 4 days it was arrived ontime otherwise it was daily 30 minutes to 1.5 hour late. Please do something. Daily lots of passengers bear with this thing. Please kindly help....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — missing of parcels

 msamuelvinod on Nov 20, 2017
I have booked four parcels at surat on 17th to be sent by bhavanagar express (17203) on 18th nov 2017 along with me on pnr no.[protected] to kakinada and the prr no.[protected] and i have received a sms stating that your 4 parcels or loaded in the train. To my great surprise on 19th night at around 8.30pm i have received a sms stating that your 2 percales have been loaded in the gowthami express at secunderabad. After getting down fromthae train i did not even found the rest of the two parcels. On 20th morning we got two parcels in the gowthami express and the parceles were cut open and almost worth...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — fine ticket

 Najibul%993 on Nov 20, 2017
Sir, hamare 2 vanja vasko (Vsg) se malda a rahe the. Uske pass paisa nahi the. Hamne online ticket kata or us ticket ka sms mobile me gaya. Us sms se aa rahe the. Train me tte ne sms dekha kuch nahi bola
Jab howrah me utra tab tte ne ticket dekha. Dekh ke bola ye ticket galat hey, bolke 1600 rupiya fine mara. Tte ne bola ke nam galat hey. Jab ghar aya to homko bola aisa hua tha. Aap boliye jab ek nam galat hey dusra sahi hey to fine kuyon mara. Garib ke sath aisa kuyon kar rahe he. Kuyon pet me lath mar rahe he. Aapko id or mobile sms vej rahe he. Iska jabab diji ye ga jarur.....
Complaint comments  Read comments [1]Complaint category Other

Indian Railways — information on ac coach position

 nagpal_2k on Nov 22, 2017
I travelled in 12413 on 19 nov 17. Normally the AC coaches are in front. This time they were at the back. I had to rum from front to back to get in my coach.
Decription
The train number 12413 is from ajmer to jammu. Normally this train has ac coachez ac 1 and ac 2 and ac 3 which are in front near engine. But on 19 nov 17 all these coaches 5 in number were put near to guard cabin at back. No prior intimation was given to passengers on this arrangement.
Due to this casual attitude of railways passengers including me had to run from front to back of train to get into my reserved...
Complaint comments  Read comments Complaint category Railways

Indian Railways — pnr no 6605218670 & 6705218641

 Vidhi Panchamia on Nov 19, 2017
With reference to above pnr nos we would like to inform you that we are travelling from howrah to ahmedabad on 22.12.2017 by train no 12906 howrah porbandar exp our majority tickets are for the passengers falling from age 50 to 80 but we are allotted all the seats of either middle or upper berth.
I request you that please help me in this matter i would also like to inform that we have booked this tickets on the very first day tickets were available at railway counters...
Complaint comments  Read comments Complaint category Railways

Indian Railways — late running train 13009

 ashu0068 on Nov 19, 2017
Sir meri bahan ki shaadi 28 november 2017 ko dehradun me hai. Jr 2 mahino se late chal rahi haiiske liye maine apne parivar sahit 48 logon ka ticket 27 november2017 ko doon express se liya hai... Lekin ye gaadi lagatar 2 mahino se 12-13 ghanta late chal rahi hai.. Yadi main samay par dehradun nahi pahuncha to mai kaise apne bahan ki shaadi kar paaunga...
Kripaya jald se jald is train ka time sudhaar karwaaiye...
Complaint comments  Read comments Complaint category Railways

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