Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts



Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — no track for wheel chair on valsad station

 Snehaudaipur on Sep 23, 2017
Was shocked to know that there was no track for wheel chair on tracks at Valsad Station in Gujarat. We alighted on platform no 2 but my father couldn't climb stairs we had to get wheel chair from platform number one ...which was lifted on shoulders of four people to cross tracks.. amazing the thing which costs almost nothing was also missing there

Railway can at least make road type crossings Or something else for disabled or old people...
Complaint comments  Read comments Complaint category Railways

Indian Railways — railway tc asking money

 vishal saud on Sep 23, 2017
Dear Sir,
tc asking Money. my ticket is conform, mere pass ID Card Bhi Hai maine mere saath 4 ticket nikala tha baki log ke pass id proof nahi hai isliye tc bolta hai 200 hundred do muje. date 23/09/2017 mumbai to lucknow ki trean hai.mumbai se nashik tak parishan kiya muje ye s11 me seat no 72 67, 69, 66 hai pantry me lake gaya muje or boola paise do please ye tc aap ko pata hoga use karbhai karo....
Complaint comments  Read comments Complaint category Railways

Indian Railways — food catering

 Surinder Wadhwa on Sep 23, 2017
I traVel lLudhiana to Rohtak my pnr 2665071768 on dated 23/09/2017 I very surprised when I received evening tea kit which provides tea snaks samosa in a lokel empty envelop derty types. When I opened I surprised, which added potato not clean outer layer also added on it I take a picks also .let me know
Indian Railway food section what's types of given service in shatabadi express
Same time I call to service providers
But your executive provide me snaks
Eg samosa is totally inhigine with out clean along with layer present
I take a photo also
I pay rs...
Complaint comments  Read comments Complaint category Food

Indian Railways — mobile thefts

 midhunmohan1930 on Sep 23, 2017
I am now travelling by train no. 22634 Nizamuddin TVC express. Yesterday night at about 2.30 am when we were travelling between Bharatpur jn and Saway Madhopur, I and my friend Midhun lost our mobiles along with six other passengers. Kindly take immediate action. The mobile numbers are 9497524206 under my name and 7025201511 under the name of Nikhil K P. I am returning home by the train and has left Vadodara station Gujarat. One more fellow passenger's mobile (Amal Shankar-9847946282. Pnr no.2814559205). Our pnr no.s are 2235203243, 2135203098, 2815959882, 2663384865, 2235203151, 2715960257...
Complaint comments  Read comments Complaint category Railways

Indian Railways — train late more than 9 hrs

 Arunthathi Prabhu on Sep 23, 2017
I have reserved train from cbe to daund on Sep 23 train number 11014. Train departure time as per schedule 8.45 am but the train delayed up to 5.30 pm with different reasons . Railway department didn't notify to passengers.

old age peoples, kids and most of passengers suffered for a full day with out food, accommodation etc.

Kindly address this and make sure that railways is for the people
Complaint comments  Read comments Complaint category Public Transportation

Indian Railways — snaching purse in train12321

 Dharam ji on Sep 23, 2017
On 22/09 I was traveling by 12321 Mumbai mail from hwh to Gaya. In dhanbad station when train start a unknown person who was wondering without ticket in coach S9 infront of TT and RPF snached my wife purse where she has a gold jewelry of rs.30000 a mobile of 7000 and a pan card debit card passbook of Arpana kumari central bank and a bank of India. More than 10 people was wondering but TT and police taking only 100rs. Each and left them. One of them did it in dhanbad. I lost my about 50000 rs. In all. Plz help me S9 seat no 72....
Complaint comments  Read comments Complaint category Other

Indian Railways — non delivery of my parcel

 drarun_gupta on Sep 23, 2017
I had parcel my bedding and books in single parcel from gwalior (Mp) indian railway parcel service on 23 aug 2017 with prr no. 2005235250 (Pwb/sdl-shahdol) for delivering in shahdol (Mp) but till now (more than 1 month) parcel had not been delivered., and there is no correct information where is my parcel..and parcel is missing. no information from gwalior or shahdol... Plz help...
Complaint comments  Read comments Complaint category Railways

Indian Railways — insincere operational staff including drm alipurduar

 alokdgupta on Sep 23, 2017
Rsp sir
my pnr no 6506128854 alipurduar (noq) to Guwahati doj20 09.2017.
train name saraighat express. departure time is 04.35 am. when I ask enquiry staff about this train status.enq staff reply no message received from control room . after an hour when I ask enq staff they replied sir train is diverted to gopalanj stn new alipur stn will not touch. it is nothing but a mental torture to passenger. there is no announcement regarding diversion of train. when I ask DRM over mobile he was answer less. railway services detonating day by day . we are expecting railway services will improve...
Complaint comments  Read comments Complaint category Railways

Indian Railways — ticket amount of cancelled train no.12404 dated 23/06/2017 not refunded

 Veeru Prakash on Sep 22, 2017
We booked ticket on 16th June 2017 for traveling from Jaipur to Allahabad on date of journey 23th June 2017 in the Train No. 12404/ JP ALD Express. The train was cancelled for entire journey on the said journey (23.6.2017) might be due to Farmers' agitation as displayed and announced at Jaipur Jn. The Station Master informed us that the amount of ticket will be refunded (credited) in our account as ticket was booked through IRCTC e-ticketing. We are sorry to inform you that we have not received the refund amount till date. The IRCTC is saying that they don't have any official information from Jaipur...
Complaint comments  Read comments Complaint category Railways

Western Railway — non payment of pension as per revised ppo 7th cpc

 nirmalbiswas on Sep 22, 2017
Nirmal Biswas Shakti Nagar Co-op Hsg Soct.
IRAS 5th Floor, Building No.28,
Dahisar (E), Mumbai 4-00068
Dated 23/9/2017,

The Chief Manager
State Bank Of India
Centralised Pension Processing Centre,
5th Floor, Premises No. T 651 T
751, ITC Belapur, Belapur Rly Station Complex,
Navi Mumbai-400601

Dear Sir/ Madam,
Sub: 7th CPC Revised PPO (Pre 2016)
Ref: F.A &CAO (Pension) W.Rlys letter No Nil dt 4/8/2017,
Old PPO NoWR/1018/155028, New PPO No.20137080100001
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — public on handicap compartment

 Frevrf on Sep 22, 2017
15960 down kamrup exp
Grpf officers pulled all the passengers down who are quite normal after that I was quite happy a bit for few minutes next that of grpf officers took money from public and allow them to enter again on handicap compartment
And the compartment is fully packed like a general compartment
I am the only handicap in this compartment and 3 of senior citizens are in trouble to be sorted
We are in pain plz help us
Public says we are here by providing money if you are uncomfortable you may get lost we can't afford place for you...
Complaint comments  Read comments Complaint category Railways

Indian Railways — for poor behaviour with mata bhkt

 Mohmmad Pitolwala on Sep 22, 2017
My friend are trawelling to katra shri mata vaishnodevi from meghnagar station.
pnr no.:- 8663433757
There is no water in wash basin
There is no charging point for every seat, no botel stand and no table for daining for every seat.
Its long route sir almost 30 hours how can they manage very bad and poor service by railway.
Mata ke bhkto ke sath aesa behave very bad
Pls help 9406604016...
Complaint comments  Read comments Complaint category Railways

Indian Railways — booked and confirmed ticket revised and old confirm convert into rac in suvidha express

 Cma Vipin Mishra on Sep 22, 2017
I vipin k mishra, booked ticket from suvidha expree{mumbai cst to cheoki} for 22 september, 2017. I got 2 lower confirm birth under coach s 8. On 21 september, 2017, i got message that coach s8 cancelled and today on 22 september, i got again message that my revised birth on s5 qnd that is also rac. I paid 3850 rs for sleepers and even a after confirm, its being revised and make it rac in suvidha express... Is this suvidha in modi government... Its cheat and fraud... And totally unsuvidha...
Complaint comments  Read comments Complaint category Railways

Indian Railways — extra pricing of products at saras milk parlour

 Vimmi Warathe on Sep 21, 2017
Dear sir/mam,
I am travelling from amritsar to mumbai. When our train reached to kota jn, we purchased some milk products and mineral water from saras milk parlour m/s baghwati singh chouhan, but shocking we came to know that he is charging extra money for all products with retail price inclusive of all taxes. If railway authority is allowing them to open their shops at platform. Why they couldn't able to control extra rates they are taking from each customer. Please do the needful and control this kind of wrong practices....
Complaint comments  Read comments [3]Complaint category Railways

Indian Railways — cleanliness in railway station

 cvn on Sep 21, 2017
Very poor cleanliness in rajkot railway station which also smelling badly and chances of bacteria spreading is very high due to that people will get affected, photo proof taken on 21-09-2017. Even though chagres collected from public including cleaning activities it was not done properly.
We are really sad in country we speaking about swatch bharath but not following it....
Complaint comments  Read comments [2]Complaint category Business & Finances

Indian Railways — parcel not arrived till now

 vipin ks on Sep 21, 2017
I have booked my parcel no-251705 (Toy car for my child) from calicut to itarsi on 28-08-2017. After several followups till date parcel has not arrived. The parcel officer at itarsi station told me that it will arrive after two days. Still now not arrived. He gave me his mobile number, but he is not lifting my calls. He told me that the parcel has went to delhi. To whom i should contact for the details. I am not able to track it on online.

Please help me in this regard....
Complaint comments  Read comments [2]Complaint category Kids & Baby

Indian Railways — mismanagement in running train

 dkagarwal on Sep 21, 2017
I was travelling from sri ganganagar to delhi by 12456 train reached in time at shakurbasti station and schedule arrlival was 7.20 am in morning. From shakarpur train took 1hr 45 minutes to reach sarairohila which is just 6.8 km.
Moreover the online status was showing that train reached on time

I had to attend an important meeting and i have been issued an explanation call
Infact all passangers were telling that its normal practice. This is the status of your superfast train.

My pnr no. :2436712689 train no. / name : 12456 / bkn dee sf exp
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — pnr status change from rac to waiting

 Vinnu Sidhana on Sep 21, 2017
Dear concern,

I vinnu sidhana had booked one ticket from pathankot to allahabad dated on 02-10-2017 in waiting list but seven days back its showing rac status. But from yesterday its again showing waiting list. Kindly check that what is the issue behind it. My pnr is 2562 080 489. And i am very much sure that my rac converted to waiting list.
How come its again change the status to waiting from rac.

Vinnu sidhana
Complaint comments  Read comments [1]Complaint category Banks

Indian Railways — refund online ticket cancellation money on Sep 21, 2017
Hi sir/madam,
I am sarika. I have booked online ticket on 10/9/2017 but my ticket was waiting list so ticket will cancelled. I get a message your cancellation refund on 3days, but still more than week i didnot get money. This my transaction id : 100000970406091 pnr no. : 4435962318 train no. / name : 12791 / sc dnr express. So please refund money as well soon. Than you sir/madam....
Complaint comments  Read comments Complaint category Credit Cards

Indian Railways — local train late in howrah regularly

Dear sir,
On behalf of the hundreds of daily commuters i, debjyoti mukherjee, would like to bring to your kind attention to the fact that running of all the local trains especially in after 7 pm stating from howrah on main line (Specially tarakeswar local) has become habitually irregular.

I would, therefore, request you to look into the matter personally and take remedial measures to enforce timely running of local trains so that the daily commuters of this place have not to face any inconvenience in future...
Complaint comments  Read comments Complaint category Other

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