Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts



Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — excess charge on ticket booking for same distance in two tickets by showing excess distance on both tickets

 Ram N Gupta on Jul 23, 2017
I have purchased two tickets from reservation counter Shahdol for Shahdol to Bhagalpur on 14 Nov.17and return Bhagalpur to Shahdol on 18 Nov.2017 for 5 passengers out of which myself is sr.citizen.The PNR of onward journey is 650-4109156 paid amount ₹2620/ by credit card, Showing distance 1275 km via katni Murwara by Utkal exp and Katni jn to Bhagalpur by train no 12336.
PNR of return journey is 630-4109423 paid amount ₹2125/ again by card. In ticket distance shown 990 km. This return journey is Bhagalpur to Allahabad by Brahmaputra mail train no.14055 and Allahabad to Shahdol by train...
Complaint comments  Read comments Complaint category Utility Services

Indian Railway — putlur railway station poor infrastructure & unsafe

 MSKd on Jul 22, 2017
I'm a resident of kakkalur and is use putlur station a point for commute. People using this station include (Sipcot employees, pilgrims, students and other common residents) but there is no safe entry point for this station. We have risk by crossing tracks by all means.

In addition to this once it dark in the evening it gets crowded by anti social elements for all means. It gets danger in late nights.
Please consider commuters request and take necessary actions....
Complaint comments  Read comments Complaint category Railways

Indian Railways — reservation issue

 Asadjouravi on Jul 22, 2017
Chief Reservation Supervisor (Officer) of Reservation Centre, Jabalpur Junction (WCR) has refused me to issue tickets in student concession quota because of overwriting in my concession form because in the column of age our college's clerk had written our sex then he tried to correct it in his overwriting. I had told to Chief Reservation Supervisor to resolve the problem by verifying our age but he had said a clear cut no to me....
Complaint comments  Read comments Complaint category Other

Indian Railways — two wheeler parking

 Moosa Syed on Jul 22, 2017
Dear sir..
This is with regards to two wheeler parking at sanathnagar railways station in hyderabad. Usually at other stations we will have 12 hours and 24 hours parking facility so that the more time we park we will charge lesser amount. But in sanathnagar station they are charging rs10 for 3 hour's. It will be a additional burden for the travellers who are frequently traveller. So my request is to implement 24hrs basis for the convenience of travellers. Thank you....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Indian Railways — halting wrongside of platform of train in khurdpur railway station, punjab

 chandansingh3192 on Jul 22, 2017
There is only one platform in khurdpur railway station, jalandhar, punjab. Opposite side only railway track is there. No platform is available. If train halt that side, passanger have to face a lot of difficulties to board on train. Sometimes it would be dangerous. Therefore i am requesting to concerned authority to please at list mail train must halt platform n.1...
Complaint comments  Read comments Complaint category Railways

Indian Railways — lost my e tekat and pnr no

 sumit urmila on Jul 22, 2017
Hello sar mera name sumit hai mane 2tekat book krwai thi lekin wo gum ho gai ha or pnr no bhi delet ho gya hai plz help sar gadi hai amar pali exprees date hai 29 julay 2017 time 12;30 gorkh pur to panipat plz sent my pnr no plz plz plz name hai sai sumit my wife name urmila plz sair help kar do mera pnr no sent kar do mera mobile no joragiter hai mane tekat wale ko diya tha wo hai 9254579054...
Complaint comments  Read comments Complaint category Railways

Indian Railways — t c harresment

 subbu.aug15 on Jul 21, 2017
Pnr:4434193479, train:56503, doj:21-07-17, sl, gy-bza, dep:16:00,
Janakamma+1, s2 45, s2 46,
Fare:550, sc:0.0+pg+ins

As we are traveling from gooty to vijayawada the t c had taken the e ticket and harassed for original proof. We had xerox copy of our id card but he is not accepting for that. He said our tickets are cancelled and we should pay the fine. His behavior is too bad on passengers. After long discussion he returned ur ticket. Kindly taken action on t c. Above r the details of our travel....
Complaint comments  Read comments Complaint category Railways

Indian Railways — cleaning and attender

 Daleep Johal on Jul 21, 2017
Sr i am traveling in jhelum express 11077 b2 29 is my berth seat my boarding station was gwalior the condition of coach is very bad no attender come to me to give bed sheet pillow and blanket when i approached to attender he is lying on his bed and did not give me any response in my berth there is lot of used bed sheet and no one come to clean the cabin and coach also flies are breeding...
Complaint comments  Read comments Complaint category Railways

Indian Railways — regarding misbehaving tte

 skr0787 on Jul 21, 2017
Sir in train 19031 on today 21 jul 17 while travelling from gnc to dli at s5-54 berth, i (Sk rathi) found that tte mr rl choudhary is letting a local gutkhawala to board the train to sell gutkha in train from jawai bandh station; i complained the same to tte but he become furious at me and told "tum apna kam karo mujhe mera kam mat sikhao" and had gone without expelling that gutkhawala.
Later when i was gone to my freind in s-4 to hav a little talk and sit there for a while without dusturbing copassengers, that already furious tte mr rl choudhary came and asked me to leave and go back to...
Complaint comments  Read comments Complaint category Railways

Indian Railways — 12516 / ghy tvc express d1 coach not available

 Dhanunjai on Jul 21, 2017
Dear sir,

I'm facing very horrible situation with ghy tvs express

I was booked e-ticket on 13-jul-2017 from: visakhapatnam (Vskp) to vijayawada jn (Bza) on that day i'm facing very horrible situation as i reserved d1 coach is not available, i have 2 year old kid and my father age is 66 years and my mother 54 years she had a knee pain also we are search for d1 coach from train front to back two to three times but that coach is not available, the train is fully pickup with passengers even reservation compartments also like general compartments, i informed same thing...
Complaint comments  Read comments Complaint category Railways

Indian Railways — chori

 dsjha on Jul 21, 2017
Me divya jha kya hum surakshit he train me bilkul nahi mere sath train me kuch aisa ghatna ghata meri train thi 10/07/2017 train no-19052 train ka naam sharmik express coach s9 birth no-62-64 mujhfferpur se udhna tak me so rahi thi time tha 2:30 am 5 badmas aaya or mera parsh sir k niche se leke bhag gaya jab me uske piche bhagi to ek ko pakad li to wo mujhe marne laga or train k gate k pass le gaya fir bhi me usko nahi chhodi tab public utha to wo log train vacump karke utar gaya mera parsh me jo saman tha ek gold ka earing 50000 ka dusra earing 7000 ka mangtika 20000 ka nak ka nath 10000 ka pair...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — boogie complain while travelling in train 22944

 Abhibabai711 on Jul 20, 2017
I was travelling in s1 boogie, seat number 21. It was raining heavily and to my surprise, the boogie had water leaking through the top. While boarding train, i realized it was an old boogie with torn seats and no charging point attached to seat. This was not much of an issue but when i was in my seat sleeping, the water droplets fell on me, i got drenched and my phone got damaged, who's gonna bear the losses? Do i book a railway ticket to get drenched like this? If this is such an old boogie, why not replace it? Isnt there any checking performed before attaching a boogie?...
Complaint comments  Read comments Complaint category Railways

Indian Railways — train could be stopped

 Kinjal Shrivastava on Jul 20, 2017
Respected sir
I had confirmed ticket from jhansi to pune an had to travel in urgent mode for getting admission in my college i reached the station early but due to some confusion i went to the wrong platform as soon as i realized this i got to the other platform an told the train gurd to stop the train as the train did not cross the platform but instead of stopping the train he did not listen due to which i had to suffer losses.
It's my request to plz recheck with the concerned guard who could have stopped the train but he did not....
Complaint comments  Read comments Complaint category Railways

Indian Railways — coach attended misbehaved with me and also stolen my mobile

 nishi2@ on Jul 19, 2017
Myself varsha verma was travelling from hardoi to varanasi in ac 2 tier coach no. Ha-1, seat no. 17 on 18/7/2017 by train kashi vishwanath express (Train no. 14258) & my pnr no. Is 2133969249. Coach attendent mr. Teerth raj mob no. 9451079299 was stolen my mobile and misbehaved with me when i asked a simple question have you seen any stranger person in this coach. Even he was roaming at night when people were sleeping. Kindly take action against this employee....
Complaint comments  Read comments Complaint category Education

Indian Railways — money debited but ticket not done on Jul 19, 2017
Yesterday i was booking a ticket in train no - 22812. Name - vishal saxena. Mob - 09838422564. While coming to the payment window, the money got deducted from my punjab national bank debit card 2813. It happened twice, a total of 5626 was deducted from my account. And at last the ticket was also not done... It was showing a pop up window showing bank declined payment....
Complaint comments  Read comments Complaint category Banks

Indian Railways — non refund rail ticket cancellation amount

 Gajanan Kate on Jul 18, 2017
I had booked rail ticket pnr no. 854205612 swiping the debit as an initiate of cashless transaction for journey on 12-1-2017 akola to mumbay tr. No. 12112ticket no. 5553683 amounting to rs. 1065/- and cancelled on 11-1-2017 at 21.05 hrs. The station master, akola rly. Stn. Has given ticket deposit receipt no. 488629 against deposition of original rail tickets.

Secondly i had booked rail ticket pnr no. 8154741089 swiping the debit as an initiate of cashless transaction for journey on 16-1-2017 mumbay to akola tr. No. 18029 ticket no. 5553684 amounting to rs. 315/- and cancelled on...
Complaint comments  Read comments Complaint category Railways

Indian Railways — penalty non providing of original id

 T.V.V Satyanarayana on Jul 18, 2017
I traveled in chennai jodhpur sf exp. Train no : 22663 from nellore to ahemdabad as on dt:15.07.2017&16.07.2017. Mr. Gs shukla came for checking at bhusawal station. I shown him my original ticket and id (Pan card and aadhaar card). Mr. Shukla is not accepted that put penalty rs.4070/- (Rupees four thousand and seventy). Am requested so many times mr. Gs shukla told go and compliant to mr. Suresh prabhu. Is it a way to treat passengers? Requesting you to please reimburse the penalty amount and do the needful justice....
Complaint comments  Read comments Complaint category Railways

Indian Railways — misbehave by railway staff

 Sumit Basotia on Jul 17, 2017
On 16.07.2017 i was went to delhi jn. (Dli) for see off to my friend by amritsar katihar express 15708 on approx. 14:50 when i reached there was no ticket vending machine only a single window was open and long queue for general tickets due to shortage of time i couldn't take plate formticket, when railway staff detain me i was accepted my guilty and ready for pay the panelity but asked them to show the panelity list for rs.260/- they misbehaved with me and rush me to grp station and forcefully asked me to pay 50/-extra i. E rs.320/- for charges of argument and treat me like a robber, behavior of...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — theft of goods

 Kanhaiya Maheshwary on Jul 17, 2017
Dear sir/ma'am,

My goods were being couriered by train from chennai to mumbai. Train no - 11042
Departure date - 15/07/2017

The railways informed that there has been theft on the train. My goods were worth almost 2 lakh rupees (I have bills)

I request railways to probe the matter, or compensate me as it was because of their negligence that the goods were stolen....
Complaint comments  Read comments Complaint category Railways

Indian Railways — parcel missing from many days

 Sunita Goenka on Jul 17, 2017
Dear sir,
I have booked a parcel on 5th july 2017. Parcel was dispatched from ujjain (M. P.) and booked for mathura (U. P.). But still parcel is not being traced at mathura station. My ticket no is a943181. Please take action against matter soon because it contains important documents and valuable things.
Please look into the matter and ensure earliest delivery of my parcels.
Sunita goenka
Email id - sunita.
Complaint comments  Read comments [1]Complaint category Railways

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