Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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COMPLAINTS

Indian Railways Customer Care

Ministry Of Railways

Address
Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India - 110001

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2695
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Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — Parcel booking [PNR : 2004039456]

 kyal on Feb 20, 2017
I have booked 3 parcel packages from Kharagpur to Yeswantpur on 16th Feb. I also have tickets in 2-tier AC in HWH-YPR express on the same day. I informed this to the concern team and requested them to deliver this to YPR station by either on Saturday or Sunday. As I will not able to collect these parcel later.
Looks like in kharagpur station coolies are still controlling the dates and train. They were asking for extra amounts to load the parcel in the same day train. Because of I didn't pay them the amount I think still I am waiting for my parcels to be delivered.
Please tell me who...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Indian Railways — Continous delay in parcel services

 puli shiva kumar on Feb 20, 2017
Dear Sir,

We frequently load parcels from Secunderabad Railway Station to various parts of South Central Railway and recently we have loaded parcel from Secunderabad to Nanded Parcel is not received till a week. If this is the scenario we will go with some private parcel services. So, Please do needful in delivering parcels timely.

Regards
Indra Films...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Security in trains

 Kk7 on Feb 19, 2017
We have been using the services of indian railways since a very long time. Inspite of repeated incidents and threats that we face nowadays, we do not see enough security police frequently in trains. There have been numerous instances when people without reservation tried to make their way into our coaches and try to share place. In some cases we do not see a single police in our vicinity throughout our journey. Not that we are unconcerned, but we cannot trust anyone to share place. It feels unsafe to see so many people travelling without reservation near restrooms as well. Request the authorities...
Complaint comments  Read comments Complaint category Police

Indian Railways — Taking money by ttr from WL/RAC ticket holders which is booked online

 lanka. lanka on Feb 18, 2017
Irctc sqarding ttr has taken 550 rupees from me becouse of chainge in refund of money rules of railway ministry

hi as railway rules of reservation and cancelation of ticket and validity of ticket in GS cotch for only shat period of time ttr of plot form or diverted to this cotch to find people without ticket but in this time some people with WL tickets booked online are no way to postpone or prepone the trip because of many reasons ttr taking ticket fair and extra penalty 350/ticket fair and 200/-extra penalty but I booked tatkal ticket no refunds before 2012 but allowed to sit on...
Complaint comments  Read comments Complaint category Law & Civil Rights

Indian Railways — Train travelling harrassment by TC & corruption

 anilmasale on Feb 16, 2017
Train travelling — harrassment by TC & corruption
sir
i have travelled from sangli to pune under along with my mother in law on 16/2/2017 in Koyna express . I have not brought the original identity certificate. The TC from sangli along with the inspector .ladies tc harrased me and forced me to get down in kirloskarwadi. I have told them i have produced the copy of the certificate and shown original while booking my ticket and if they insisit i ready to show to the station master in egmore when i reach there. Inspite of that they behaved arroganthly and told me to pay fine Rs. 380,...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railway — Complaint about Card payment

 Sanojkumar Gupta on Feb 15, 2017
Date 14-02-2017 ko mai Central Railway mumbai devision ke kalva station par mai apna Mumbai local train Smart card recharge karne ke liya gaya lekin mere pass cash nahi the to mai card payment karna chahta tha lekin waha ke station master ne mana kar diya. usne bola ki card payment sirf session ticket ke liye hai. Or oaha par 1 bhi ATM nahi hai jisse mujhe bahut paresani hui...
Complaint comments  Read comments Complaint category Railways

Indian Railways — RPF people were behaving like goondas [Resolved]

 information s on Feb 15, 2017
Hello, this is very pathetic to see the way RPF is behaving on common people. There is a small boogie next to ladies compartment, where it is filled only by guys. Being new to Mumbai, without knowing I got into the boogie and not realised I came to wrong one as many were there. A few stations later a guy in a normal civil uniform and threatened me to come out as I entered the ladies coach he said. I told him am new and from people inside that boogie I came into that. Then he replied why u came Mumbai without knowing and they were students so it's fine for them. I got so panicked and he didn't...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Attrocities of Ticket Collectors(Beaten and Kicked out of the coach to the paltform by the ticket collectors)

 sivakumar1409 on Feb 14, 2017
When I boarded onto the train no: 16315 on Tiruppur station at 11.45 PM 12/02/2017 (Sunday), I missed to carry my original identity proof. After the train started from Tirupur station, a few minutes later, two persons came to our coach (S14) and started checking the tickets. At that time those two persons are fully drunk and could'nt even stand properly. When they asked me for the original ID proof I stated that I missed to carry my original ID card and only have the photo stat copy of my driving license. But they have refused to accept it and asked me to pay the fine Rs. 500 /-. Since I did not...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Baggage lost

 Dablukumar7 on Feb 12, 2017
My bag was stolen from Patna Ranchi janshatabdi ex on 12-02-2017 at Patna station at 6:00am, when I was going to Gaya junction for some exam purpose.
The bag was of American tourister company, it contains one pendrive, some paper documents with a bpsc book, a headphone, power bank, towel, some pens, etc..
My PNR no. Is 6764180283, train no. 12365 seat no. D3- 106.
DABLU KUMAR
Contact no. 9905372037...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Wrong announcement and display about P. F. No. of train no. 19711 at ajmer station on 3.2.2017

 Rakesh kumar kalal on Feb 11, 2017
On 3 Feb. 2017 I was at ajmer station having reserved ticket for ajmer to bijaynagar in train no. 19711 . Pnr no is 2555932766. As per display and announcement train was to arrive at p f. No. 4 on right time i.e.21:05 and I were there but train did not arrive till 21:50 and no announcement has been made in this regard so I enquired and found that train had gone through p. F. No. 5 at right time. I was on timely at P. F. And there were clearly displayed the train no. And coach position also. I complained station master but no proper reply had been made and my ticket had not been refunded. Display...
Complaint comments  Read comments [2]Complaint category Railways

South Central Railway — Non Maintenance of Train Timings and NOT allowing Senior Citizens to avail ticket concession while buying tickets

 Shailender Aaray on Feb 10, 2017
Dear Respected Sir,

I submit that I purchased a journey-cum-reservation ticket PNR #432-8054972, PNR #422-817843 dated 26-01-2017 for journey from Nagarsol to Secunderabad in Nagarsol to Tirupathi Express (07418) in 3AC - B3 coach (the coach name was not displaying B3 instead it was displayed as BE1, very confusing). We were 11 members in total and among them 4 were senior citizens, 4 adults, 2 children below 12 years and two 1 year old kids.

On 28th January 2017, we waited on Platform No.1 at Nagarsol Railway Station well in advance to board the said train scheduled...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Shipment Parcel untrackable

 Akhil Garg on Feb 10, 2017
Hello Sir / Madam,

I Kalpana Shankhwar would like to inform you that I was traveling from Bhubaneswar to Khurai (district Sagar MP) and I booked my scooty Activa i and 4 luggage boxes in kalingautkal express 18477. My luggage was loaded on 6th February 2017 and was supposed to be received on 8th February 2017 at Khurai railway station. But when I verified from Khurai parcel office, I came to know that parcel was not received.

Please take the necessary action.

PRR number 4000506943
PP BILL/LT no. 0224363
Mobile no. 9752425896...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Train delayed by 9:30 hrs

 binodkumarjha on Feb 8, 2017
Hello,
I am a passenger of mithila express 13022 travellin from spj to hwh. The was delayed for 9+ hours. The train scheduled time to reach hwh is 4 am, but it reached hwh at 1 pm. And from hwh we had a connecting ticket to bangalore (Ypr) 10:55 am by duronto exp. Due to the delay of mithila express which is 9+ hours late many have missed the duronto exp including my family. Due to delay of the train we even dint get the refund of duronto exp which we have misses
The delay of train is from many days. I request you to take severe action against this delay. And kindly pay the refund...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Allocating already booked seat

 sandeep1411 on Feb 8, 2017
I was travelling from Porbandar to Dadar on 6-02-2017.
I booked 3 sleeper (s1 21, 22, 23) tickets in general quota & 2 tatkal tickets (one upto ADI (s2-12) & other upto DDR(s3-29) ).

As both tickets were in different coaches, we kept seated in S1 coach, TT came as train starts running,
I shown him all the tickets and ID's for verification,
I informed about 2(tatkal) tickets and ask to transfer seat near by, if available.
But He said there is no vacant seat available and you can exchange seats if others are ready.

I could not able to exchange...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Theft looted

 mpgupta_2005 on Feb 7, 2017
I have attached the FIR and Complaint which has been register with UP railways police and Patna Railways station.
I have doubt against the TT of A1 Coach and Venders of railways . My wife has been seen that TT and One vender was near the LB 13. They have taken the bag from my wife.
please do the necessary against them and return the all items which has been mentioned in the FIR.

Note: tickets details attached in FIR
Other theft items are inside the complaint and FIR.

CC to
PMO and secretary of railways
Regards,
MP Gupta
Complaint comments  Read comments Complaint category Railways

Indian Railways — Parcel (bike) not reached at kamakhya station

 master sameer on Feb 7, 2017
I booked my bike from Nagpur to Kamakhya but still my bike had not reach to kamakhya. my PRN no. 2003-890665 and booking date is 24/01/2017 also enquired at kamakhya station still bike not recahed. The same i enquired at Nagpur station so they told to my friends bike is send via Gitanjali express to howrah train no. 12859 and SLR no. RBECO-15716. so, help me out how i can trace my bike status from howrah or from kamakhya. In most of the Railway station don't have online facility; can't trace through online system too.

Sameer Gajghate
Mo. 8793130318...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Online booked Ticket Cancellation Refund

 Vivekship on Feb 7, 2017
Cancellation/Refund ID : 100000141235809
Transaction ID : 100000647987645
Transaction Date : 30-Jan-2017

The refund amount has not been received in my account. Attaching the photograph for reference. The rest of the detail is as mentioned above. The ticket was cancelled on 30-jan-2017 and cancellation ID is 100000141235809.

Request you to please do the needful at the earliest...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Material not recieved

 Nagina Tools on Feb 8, 2017
We booked one parcel from secunderabad to gorakhpur wide rr no A1895459 DTD 19-01-2017

the prr no 2003859476

the parcel was loaded in gorakhpur express on 21-01-2017 wide coach no . 02719 -- RSCRD -- as per information recieved from secunderabad booking office at night 1.00 pm

on enquiring the recipt of material by cosinee it is found ut that till date parcel not reached destination

material for use in railways

we have been following up daily with secunderabad office and gorakhpur office daily but there is no response...
Complaint comments  Read comments Complaint category Other

Indian Railways — Change the timings of down trains of Sealdah-Lalgola section

 Souvik Ghosh Roy on Feb 5, 2017
Dear Sir/Madam,
I am a weekly passenger of Berhampore Court(BPC)-Sealdah(SDAH) route which falls under Lalgola section of Sealdah divison.
Earlier there was single line from Krishnanagar city Jn to Lalgola but recently the full track is being doubled.
But still the timings of down trains of this section is not changed.
For example the time of 13114 Down Hazarduari express at Krishnanagar station is at 7:00PM but everyday it reaches the station at 6:40PM-6:45PM and halts there for almost 15minutes to maintain the timings.
The other down trains include 13118, 53174,...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — Ticket booking counters

 Ananya Bayonet Sen on Feb 2, 2017
The ticket booking office at Kalyani Ghoshpara station remains closed as the employed staffs have a good lot of chit chat during the office hours. Even today I was not answered by the staff inside the counter when I asked for my quarterly ticket as they were busy having a "serious" discussion about there private affairs. This is not the first time that I faced this problem. I think this should be mended....
Complaint comments  Read comments Complaint category Government Organizations

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