Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts



Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — extra money taken by ticket collector against the confirm ticket

 alok08291 on Jul 18, 2018
Hi @Indain railways,

Yesterday I booked 2 tickets with PNR not as follow for the train shaktipunj Express Jabalpur to Renukoot.

[protected] and [protected] total 5 members are traveling. All five tickets are confirmed but they are new with train travel so they don't know the process of RAC ticket the think it is not confirmed so the buy general ticket as well. As I can see all five tickets are confirmed. but the TC takes money from them and I am sure he sold rest three tickets to other persons....
Complaint comments  Read comments [1]Complaint category Government Organizations

Indian Railways — unnecessarily delaying train from scheduled time

 tdevesh on Jul 17, 2018
Train no. 12920.
Name - Malwa SF Express
From pathankot to new delhi
The train departed pathankot station as per scheduled time everything was going good but suddenly one stop before jalandhar staion our train stopped. I don't remember that station name as it was any local station but our train remain approximately for an hour and after that this train keep lagging from its scheduled time as now it stop for 15 min in every local station. On asking officials about the cause of delaying train they said its because of maintenance of track but i doubt that because other train using...
Complaint comments  Read comments Complaint category Universities

Indian Railways — late the upcoming train everyday without any reason

 Ardube on Jul 16, 2018
It is a matter of great sadness that the Azimganj junction railway station stops all the trains which is coming from maldah, sahebganj and rampurhat in azimganj cabin without any reasons, that caused a hassle for the passenger and causing a barrier to reaching their destination.

Although 53028 Malda Town Trains arrived at the right time but the railway authority stopped it for 30 minutes in azimganj cabin, despite the six platforms being empty,
That's for I missed the azimganj katwa DEMU passenger which is started from azimganj at 10:40 am.

And then railway...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — coolies overcharging @ ndls

 Paresh Ashar on Jul 14, 2018
Yesterday July 12th, 2018 I boarded kerala Express train from NDLS to AGRA CANTT and the coolies charged me Rs.2000. They were very much (3) arrogant and started running away with my luggage bloody cheaters and liars. The coolies nuisance is at rampant at all the railway stations and needs to be addressed and the passengers rights needs to be protected....
Complaint comments  Read comments Complaint category Railways

Indian Railways — honda activa not received

 shradha bhalsing on Jul 13, 2018
Sir I have booked my Honda activa and steel box from shahajanpur spn to amhednagar ang 5th July 2018 yet I have not received in my destinations station. daily I enquiry my parcel yet they told only coming soon no further action about my parcel. Nobody knows where my parcel.sir please help me as soon as to recieve my parcel. I glad to help me .as early as....
Complaint comments  Read comments Complaint category Security Services

Indian Railways — regarding daily passengers train late

 anujgv on Jul 13, 2018
This is related to train no 74033 (Delhi sarai rohilla to farukhnagar) dmu passenger running between delhi sarai rohilla and farukhnagar and this train has not run in its scheduled time in any single day. The distance between both the stations is only 48 kms and travel time is 1hr 35 minutes but the train departs around 10-20 minutes late every day from delhi sarai rohilla which is its originating station and accumulates late on the way too. Because this train passes from BIJWASAN railway station & daily the Bandra GARIB RATH(Train no 12215) crossing to stop this train(Train no 74033) around Half...
Complaint comments  Read comments Complaint category Railways

Indian Railways — irregularities in confirming the birth against selection in e-ticketing in irctc

 Raghava sharma c on Jul 13, 2018
I have booked 3 tkts through irctc.Co.In for journey & selected option as confirm if side lower is available for my journey. Despite having confirmed that side lower berth available before making payment, berth allotted twice (s8-70 upper berth) & for my journey from mas to sc & back against pnr no[protected]s9-40 side upper), [protected] & [protected]. Respectively.
Because of the above, i was forced to cancell the tickets immediately after booking, which caused me unnecessary torture & cancellation fee alongwith the bank charges. Hence, it is requested to please refund the cancelled amount...
Complaint comments  Read comments Complaint category Other

Indian Railways — non refund of ticket money on cancellation of train

 amitbaranc on Jul 12, 2018
IT is highly regretted that i was supposed to travel byTrain NO/Name 14257 K V EXPRESS from Bareilley(BE) to New Delhi on 31 May 2018.I could not perform the journey because the train was cancelled.
Because of train Cancellation, neither my fare of Rs 815 /-has been remitted yet to my account even after 40 days have already elapsed nor any intimation of cancellation of train was given on my mob which have caused me great hardship in the mid night(commencement Time Of Journey)
PNR No of Ticket-[protected]
transaction ID [protected]
Complaint comments  Read comments Complaint category Railways

Indian Railways — my wife and two children are missing from seemanchal express 12488 since 8 july 2018

 Rkm Kumar on Jul 12, 2018
Jayanti chakraborty, age-35 years and her child, Sourav (12 years), all are missing since 8 july 2018. They all boarded on Seemanchal Express (12488) on 8 July 2018 From Anand vihar railway station . Their ticket PNR NO. is [protected]. Their coach and births were S7, 51 and 54 .They were last talked on 9 july 2018 at 7.50 am when the train was at naugachia (bihar) and they are missing since then.
i have no details about them. I have also complained to railway GRP police station, Katihar but they refused to register the complaint and told me to wait for 10 days. so, I request the Indian Railway...
Complaint comments  Read comments Complaint category Railways

Indian Railways — refund of 1st class season ticket purchased on 11.7.2018

 Madhavi Shenai on Jul 11, 2018
Sir today I purchased 1st class season ticket of Rs 845/- for one month from chembur to khandeshwar at govandi station. I am working in nationalised bank. After going to branch i understood that I am transferred to another branch in mumbai. So today immediately at 7.30 pm i went to cancel the season ticket at govandi station from where I purchased season ticket today 11.7.18 at 8.30 am. Sir. People on the counter were very rude & told me it is not possible & they said that it is not possible but still if I want to ask the to come tomorrow to meet supervisor. Sir, 845 rupees is not small amt & i...
Complaint comments  Read comments Complaint category Other

Indian Railways — did not deliver my parcel

 Neelesh Kustwar on Jul 11, 2018
I booked to parcel my bike from kanpur central to basti station on[protected] at kanpur central. My bike was loaded in 11124 R/SLR/1st compt 03702 gwalior barauni exp on[protected]. It has not reached yet today is 11/07/18.where is my bike travling sir plz help me.
Prr no [protected]
Bajaj pulsar 150
Mp30 mj 8639
Black red colour
Complaint comments  Read comments Complaint category Railways

Indian Railways — under bridge in worst condition

 vjmohammedyounus on Jul 10, 2018
Under bridge connecting lingarajpuram and Cooks Town of Banaswadi Railway Station is in very bad condition as there is 24 hours lekage of water below the platform bridge drippling due to the station wash room with a very pungent smell and every passer by tried to avoid the drippling and caused accident prone for traffic. Needs the Urgent maintance work...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railway — charging point is not working

 bindass sachin on Jul 10, 2018
Sir I am traveling in 12628 Karnataka express( NDLS - SBC). Sir my name is Sachin sharma and my PNR no. [protected]. Sir charging point is not working in s1-65 birth since[protected]:15 pm (since I have boarded the train). Kindly send the maintenance team and fix it as soon as possible.
Sir we are facing a lot of difficulties due to not working of the charging point in s1-65 in Karnataka express12628 .
Please help...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — railway protection force constable - 1-2018

 Divakar Sunny on Jul 10, 2018
This concern is regarding my payment of Rs.515 in Post office. I payed amount of rs.515 on 05-July-2018 and still it is not processed it is still showing as Application payment Fees Provision is closed. So still now it is not reflecting the same in the RPF application process. As today 10-July-2018 is the last date still my process is not completed. So kindly help me with these details. Name - Polavarapu Divakar Registration Number - [protected] Amount Piad - Rs. 515 Payment method - Post Office Payment Date - 05-July-2018 Application ID - CP[protected] Invoice no - SL[protected].
Complaint comments  Read comments Complaint category Railways

Indian Railways — I forget my bag in train no. 12182 on birth s6 17

 Harish234 on Jul 10, 2018
My ticket was booked from DPA to KTE in 12182 with PNR No. [protected] on 09.07.2018 but due to emergency I left the train in SWM station. I forget my red color bag in train. I caught another train no. 18214 from SWM station with PNR No. [protected] on 09.07.2018. May u please return my bag in this train because route of both the train are same till katni station....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — street dogs

 Vinod Kumar Pampari on Jul 9, 2018
Dear Sir/Madam,

I have a complaint reg street dogs, We have been in trouble by the increase in the number of street dogs. They are wild and chasing the people, and very problematic in night times also & they are shouting and disturbing the entire colony a lot. Please send a GHMC dog van to catch them. I hope you understand the situation as solve our problem as early as possible.

[protected]/A, 1, 2, &3,
SAINAGAR, Thuakaram gate, North Lalaguda,
Near Nandini chicken center or Aaji kirana stores lane..
Secunderabad - 500003.
Complaint comments  Read comments Complaint category Pets & Animals

Indian Railways — train -22930 from vadodara-bhilad express(brc-bld)

 Darshna1983 on Jul 8, 2018
My Self Amit R Thakkar(MST Holder) Daily up & down from Vishvamitri to Ankleshwar. Arrival time at Vishvamitri is morning 7:07 A.M. But, always arrived at 7:15 & Actual Departure time at Ankleshwar is morning 8:20 A.M. but always departure at 8:30 A.M. and above. I don't know why other super express train over take & side in by Bhilad express between Vadodara to Ankleshwar because of it is Super Fast. my office time is 8:45 Due to Delayed at arrival at Ankleshwar 8:30 and above half day claim. If, other Super fast side in to Bhilad express required either Bharuch or Ankleshwar side in to Bhilad...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — non allotment of lower birth to senior citizens

 Satish CDPO on Jul 8, 2018
Sir, Vide IRCTC's e-Ticketing service, I booked 6 berths in Train No.22356 (DOJ being 1.11.2018) against PNR No.[protected] in AC-3 class from Ambala Cantt. to Varanasi Jn. at10:17:12 AM today, i.e., 8.7.2018. Five of 6 Passengers are Senior Citizens and 3 of them have serious ailments like spondylitis, knee-replacement and neurological problem. As per information available at Railway Website 165 berths in AC-3 Class were available then. But no lower birth has been alloted to us despite clear mention of preference for lower berths in the application form. This is violative of the policy of the Railways...
Complaint comments  Read comments Complaint category Railways

Indian Railways — t

 Singh Rachit on Jul 8, 2018
PNR No. [protected]
Train No. 13020
Class. 2AC
मैंने अपना टिकट 1.7. 18 को रद करा दिया था अभी तक रद करे हुए टिकट के धन की वापसी मुझे प्राप्त नहीं हो पाई है
मैंने टिकट बुक कराते समय डेबिट कार्ड से पेमेंट किया था इसलिए रद टिकट के धन वापसी भी मेरे खाते में आनी थी...
Complaint comments  Read comments Complaint category Railways

Indian Railway — ticket not booked but payment deduct from my account

 Amitkumar71 on Jul 7, 2018
Sir main aap ko batana chata hon ki kal 06/07/2018 ko maine IRCTC KI website se ticket book ki thi, new delhi to barelly ki lekin meri ticket book nhi aur mere account se 2 time paise kat gaye h aur ticket book nhi hui h aise mere sath phali bar nhu huaa ye mere sath 3 time hua sir aap se request h ki indian railway ke against action liya jaye aur mujhe baatya jaye ki mere sath bar bar aisa kyon hota h main bhut pareshan hoo chuka honn
date 06/07/2018
ticket destination- new dlehi to barelly
amount - 360 rs
irctc txn id- [protected]

date 06/07/2018
Complaint comments  Read comments Complaint category Railways

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