Claimed

Indian Railways Complaints & Reviews

www.indianrailways.gov.in

1.3

Updated: May 12, 2025

Complaints 6287

Resolved

1580

Unresolved

4707

So far, so good. Indian Railways is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railways will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Indian Railways

Having problems with Indian Railways?

File a complaint and get it resolved by Indian Railways customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railways

Recently resolved complaints

View all complaints

Unwanted parking in Hatia railway station

TDR in CR REPUDIATE status

Provide halts at Yellamanchili railway station (ylm)

To Request a Official Stop On Jalgaon Junction

Money debited from bank but not credited in R-wallet of UTS

Most useful reviews

charging point is not working.

uts mobile app amount debited but wallet not credited

wrong sms of cancellation of train

unable to renew ewallet at irctc website

Parking charges at surat railway station

Charging fine for carrying TV

Featured stories

IRCTC - TDR Filed - Not refunded yet and repudiated with wrong reason

Unwanted FIne Collection

Vendor in faridabad station platform 3 trolly 5 overcharging

Indian Railways reviews & complaints(6287)

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Dear Sir/ Madam,

I am a UTS app user from the last 3 year. I based on Kolkata and travel regularly in a local train Subhas Gram to Sealdha. Last 24th April'25 I have book season ticket from UTS app for 1 month . The booking history also available on my phone but the ticket not being found in season ticket options. Now checker charged me penalty.

I have attached the booking details and penalty papers. I need...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

I am writing to lodge a formal complaint against the rejection of my TDR filed for PNR [protected] under extremely unfair and unreasonable grounds.

🔹 Journey & TDR Details:
PNR: [protected]

Train: 09628 – SUR AII SF SPL

Journey Date: 17/04/2025

Boarding Station: UDHNA (UDN)

Passengers: DEEPIKA (F, Age 34), HARSHAL (M, Age 9)

Class: 3A (RAC...

Helpful

Found this helpful?

Write a comment

Address: 23-M Bajarangpuri YASHODA NAGAR KANPUR 208011

DEAR SIR PLZ HELP MY TDR REJECTED BY RAILWAYS

TDR HISTORY
KALINDI EXPRESS (14117)PNR: [protected]
PRAYAGRAJ JN. (PRYJ)KANPUR CENTRAL (CNB)

STATUS: CR REPUDIATEJourney Date: 10 Jan 2025TDR Date: 13 Jan 2025 | 03:17PM
Passenger Information
1 Saurabh Uttam30 yrs | MaleCurrent StatusBerthCoachCNF32S4
TDR DetailsTransaction ID[protected]Boarding Date10 Jan 2025Boarding StationPRAYAGRAJ...

Helpful

Found this helpful?

Write a comment

Harassment of hijras when I was traveling towards Bangalore from Dharmavaram by Karnataka express 12628.
During my journey to bangalore more than three times a group of eunuch/hijras got into the train and started abusing people and demanded money. If anyone refused to give money they started threatening people with abusive words and with their actions. They forcefully demanded money. When I refused to give they molested me in very...

Helpful

Found this helpful?

Write a comment

Booked Ticket from Surat to Borivali on 26th August 2024 for Train number 12010 with PNR [protected] but train got delayed by more than 6 hours and due to no update had booked another Train from Surat to Borivali for 27th August 2024 for Train number 12952 with PNR [protected] which was also late by couple of hours but travelled with it and reached Mumbai couple of hours late.

So, i filed a TDR for 12010 as Train was late for...

Helpful

Found this helpful?

Write a comment

Dear Sir/Madam

Greetings From Maa Tour and Travels !!!

I would like to inform you that, 1 year passed this TDR case but not refunded TDR ticket amount, passenger has not traveled but tdr Repudiate Reason NO INFORMATION AVAILABLE, so many complained on this tdr case regarding, till now not solved this TDR case,

PNR No. [protected]

Transaction ID:[protected]

Date...

Helpful

Found this helpful?

Write a comment

This is happening at Chennai Alandur Railway gate (Closed now - It was named locally as Nidhi School level crossing). The gate is completely not closed and opened for people to cross the tracks. The wall was broken by some illegal people and selling drugs in the night on the track side. It should be closed completely by the authority to restrict the illegal people to enter into track side and do illegal acts....

Helpful

Found this helpful?

Write a comment

With increasing railway commuters the 1 st class coach for ladies which is in existence is quite insufficient for 2 reasons 1st 1st class passengers have increased and secondly this compartment is in connection with second class ladies compartment and as a result all second class commuters get into 1 st class compartment and block it. so much to that extent the 1 st class passengers are not able to enter it or have seats.
i am a first...

Helpful

Found this helpful?

Write a comment

I was trying to add money to my R-wallet from 30.06.2024 morning but it was showing in the mobile app. In the evening I tried to add money through their website and payment gateway opened. Then after successful payment their error page appeared and I lost my money. The incompetent server took my hard-earned money. Please arrange a refund or addition to my R-wallet....

Helpful

Found this helpful?

Write a comment

I travel 3A class of 12218 kerala s kranti on date 19/06/2024 from kota jn to thrisur. i saw my bag at vasai road railway station than i found bag have been bitten by rats. the bag is new so i want compensation for this from railway. my pnr number [protected]. mob. [protected]...

+3 photos

Helpful

Found this helpful?

Write a comment

I have filed TDR. Their transaction ID is mentioned below Till date
have not got refund. still showing status is CR Repudiate.

kindly look into this matter

MALANI EXPRESS (20488)PNR: [protected]
15:40 | Delhi (DLI)05h 05m20:45 | Jaipur (JP)Tue, 30 AprTue, 30 Apr
STATUS: EDR REPUDIATE

Please revert back with reason for refund delay....

Helpful

Found this helpful?

Write a comment

Dear Sir/Madam,

I am writing to express my dissatisfaction with the consistent delays and rescheduling of Train 12261 Duronto Express over the past week. The train has been rescheduled by approximately 9 hours daily, with a new departure time of 2:00 AM. Despite this rescheduling, the train has often not been ready to depart at the revised time.

As a premium service, the Duronto Express charges a higher fare...

Helpful

Found this helpful?

Write a comment

Address: Northern Railway

I have filed TDR on 23/02/2024 for my journey dated 23/02/2024 from Amritsar to Jammu as the train was diverted and not touching boarding station for Train No- 19225. However even after expiry of more than 90 days, the refund has not been issued and the status of same is showing as Inspector verification pending since 08/05/2024. I want to ask that just because Indian Railway belongs to Govt of India doesn't mean that they will play with...

Helpful

Found this helpful?

Write a comment

PNR no.[protected] name Rahul Selwaria boarded from Ujjain on 16th May 24. The train has got late by more than three hours and even TTE is also not in the train. Ticket is not checked in whole journey. The scheduled arrival at Chandigarh was 5 AM but till 8 AM it has not reached. I want a full refund for my journey....

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Chhayapuri - CYI

I have booked a parcel of 5 nos. from DHN to CYI PRR-No. -- [protected] which was loaded form Dhanbad on 18/04/24 but on 20/04/24 only 3nos. has been unloaded and rest are not unloaded or missed by the destination station.
after that two time I have complain in Rail Madad but that end department provide only a consolation that they are tracing my parcel. Raily was has charge Rs. 49/- as delay charge in my 3nos. parcel
I am...

+3 photos

Helpful

Found this helpful?

Write a comment

Address: chidambaram 608001

Website: nil

நான் 27/04/2024 IRCTC UTS Ticketingல் பயன்படுத்தி ரயில் நம்பர் 20691 CDM-TPJ பயணம் செய்தேன். UTS No: XWA0DS6001 அதற்கான ரூபாய் 70 மட்டும் கட்டணம் எடுக்கப்பட்டது. UTS Ticketingல் அப்போது NEXT TRAIN : Trains in Next 4 hrsல் அந்யோதயா ரயில்...

+2 photos

Helpful

Found this helpful?

Write a comment

I purchased two general tickets and requested seat reservations from the TTE. He requested 700 rupees, which we paid, and he issued a receipt. However, he failed to provide seats or assistance after accepting the payment. Additionally, he charged extra without explanation. I urge you to take action against the TTE and refund my money....

+1 photos

Helpful

Found this helpful?

Write a comment

I am from Arakkonam,

we people need train from Chennai Central to jodhpur junction via, ARAKKONAM JUNCTION - AJJ No direct train are available on this route

There are so many peoples, on this route to travel and suffers a lot...

so we kindly request INDIAN RAILWAYS to take action regarding to this comments
Atleast one train en this Route please 🥺...

Helpful

Found this helpful?

Write a comment

Website: www.irctc.co.in

I have booked Ticket having PNR No.[protected] for journey from BSL to PPTA on[protected] but the train rescheduled after 3 days i.e. train was late more than 12 hours but even after passing 4 months, till date I have not received the refund. I have incurred a huge amount for travelling by other way to attend the meeting at Patna. Please help me for receiving the refund.

Indian Railways customer support has been notified about the posted complaint.

Apr 08, 2024

Updated by rsk989 TDR history showing that the inspector submitted the report on[protected] but not issued the refund (copy of TDR history attached for kind information and reference.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Aurangabad Railway station

My complaint is about parking charges of two wheeler at aurangabad railway station. They will take charge Rs 20/- even for 1 minute, even they not provide receipt with charges.They provide receipt only with Bike number and not mentioned the amount which we paid for parking. On 30.03.2024, Morning at 4:55 AM Bike number 8767, I went aurangabad railway station, for 10 minutes they have taken Rs20/- as parking charges. But in board mention only...

+1 photos

Helpful

Found this helpful?

Write a comment