Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts



Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railways Complaints & Reviews

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Indian Railways — railway staff selling food, drinks, water above mrp

 Bharat Tuhar on Feb 18, 2018
Im traveling in train 11036 sharavati from hasan to dadar..
In train all the railway staff selling the products above mrp.. Product like drinks, food, water etc.. I purchased water and mrp is 15rs. But the seller demand 20rs. When i asked that mrp is 15 than why u r taking eztra than he is saying it is our commission. What the # indian gov. Dont know whats going in railways....
Complaint comments  Read comments Complaint category Railways

Indian Railways — poor service at arakkonam railway station

 venu srinivasan on Feb 18, 2018
1. Pay and use facilities kept locked... And unable to use it..

2. Passengers travel in emu train to catch express trains.. But they halt the local trains away the station / previous station and passes the express. Because of this passengers suffers lot. Today passenger travelling in 47411 train missed 22637 west coast and 56013 as well.

If the train was not haulted away from station, all the trains would have reached destination on time... But due to poor planning passengers are suffering..

Complaint comments  Read comments Complaint category Other

Indian Railways — late arrival of train

 vikram jian on Feb 18, 2018
The train no: 17643, circar express, between chennai egmore & kakinada. This train is arriving late by 2 to 3 hrs to kakinada every day. & all the a/c coaches are very badly maintained & bed bugs & cockroaches every where. Due to late arrival every all the further plans for the passenger are delayed. As there is no pantry car facility, small childrens are very much affected, as they are not getting morning breakfast & food sold out side vendors are not hygine. This express??? Train is running like passenger train, stopping at all small stations & stand a side, leaving path to other express trains....
Complaint comments  Read comments Complaint category Railways

Indian Railways — I'm complaining about train delay

 Pravin Shrivastav on Feb 17, 2018
Sir i'm travelling in train no. 22434. Train has arrived at faizullapur at 5.04am which was already late as per it's schedule. This train is still on faizullapur station till 6.02am and has been crossed by 8 trains. I know that this complaint is not gonna help me but still i'm complaining with some hope my name is praveen shrivastava pnr no is [protected]. My no. Is [protected] and email i'd is please provide complaint no. And feedback as well...
Complaint comments  Read comments Complaint category Railways

Indian Railways — railway berths

 rathinme on Feb 16, 2018
I have booked a ticket by internet for my wife having problem of osteoarthritis aged 54 years in the train 12262 howrah cstm duronto in 3rd ac and requested for lower berth for her knee problem. At the time of request 257 tickets was available in 3rd ac. Still they have rejected my request and allotted her a side upper berth ticket. I think this has done intentionally. Person in charge should have minimum humanity to allot a suitable ticket for a lady of age of 54. I am requesting to reconsider the berth allotted for my wife. Please take necessary action against humanitarian ground. My ticket details...
Complaint comments  Read comments Complaint category Railways

Indian Railways — my booking confirmation-reg

 gcci on Feb 16, 2018
I booked a c c ticket from coimbatore to chennai by 12680 on[protected]. I received confirmation message on13 th feb. Based on that on 14 th when i was trying to board the train ina/c coach, my name was not there in the chart. I was in full tension because i am not suppose to board the train. Finally ihave seen message which was delievered at 03.56 at seat was allocated in d3 compartment. Then i have travelled in that seat. When i have booked in cc a/c how my seat is confirmed in ordinary class!
Based on the prior message only i have tried in a/c chaircar how much agony i have encountered!...
Complaint comments  Read comments Complaint category Wedding services

Indian Railways — reservation request form in other languages.

 Basavanagouda M on Feb 16, 2018
Today i visited to sedam (Seram) railway station for tatkal booking, am very surprised booking chanel is showing hindi, english and telugu languages, since sedam comes karnataka state it should be in local language kannada hindi and english, and i asked booking counter he said no pan india we have only 3 language. No kannada language channel, again i met stations master mr narshima murthy he given same answer, also i informed please check one more time other wise will raise the complaint against this. He said whatever you want do do it no problem he said.
Pls take care of this in karnataka...
Complaint comments  Read comments Complaint category Utility Services

Indian Railways — train arriving before time on regular basis

 charmi manek on Feb 16, 2018

I am charmi manek, have compalint against motor man of ladies special train from virar to churchgate arrving bhayandar station - 2-3 mins early on regular basis..
Why this is happening 2 mins early is too much for us.
I want to know the name of motor man and action taken against him
This regular issue so many of us miss our train because of him....
Complaint comments  Read comments Complaint category Employees

Indian Railways — parking

 Somnath Dawar on Feb 15, 2018
Sriganganagar railway station has a walled paid parking space where we can park the vehicle. One has to pay according to the number of days we use it.
But some people have started charging from those who come to pick up relatives and not using the walled paid parking space.
Whenever one tries to go to pick up someone they force us to buy parking ticket
Please do the needful...
Complaint comments  Read comments Complaint category Railways

Indian Railway — rail ticket not booked and amount deducted from my account

 Venkatesh Kommu on Feb 15, 2018
Dear sir,
I venkatesh komma, i have payment to the rail ticket in irctc rail connect but the amount of rs. 750/- is deducted from my account and credited to your bank but not received by the irctc i have mentioned reference ids
Transaction id: [protected]

Please look into this and refund my amount to my account.

Thanking you,

Yours faithfully

Venkatesh komma...
Complaint comments  Read comments Complaint category Railways

Indian Railways — train running late as per its schedule time

 Akil Qureshi on Feb 15, 2018
Train:utr sampak krantu
Train. No:15036
Dear mr. Prabhu, kindly do something about trains running late.. Utr sampak kranti, train no 15036 halt just before gaziabad for more than 1hour.. Can explain the reason for it.. This is not the only case every now n thn trains are getting cancelled n late.. This has been a trademark of indian.. What are u doing to improve it.....
Complaint comments  Read comments Complaint category Railways

Indian Railways — my brand new shoe cost 6000 was stolen

 Ashok dadhich on Feb 15, 2018
When I was traveling from NJP to dibrugarh today. In the morning my shoe was stolen from 3AC couch near tinsukiya station.railyway catering personnel and attendant is only suspected. They are deployed for safety and security Bt they are doing this type of cheap things. Indian railway should compensate for my loss . in spite of quick complain by me on online portal and 182 railway police helpline no. Action is not initiated by show a humble towards own staff Bt not towards customer.within couple of minute they msged me that ur item not recovered without any regret for their worst service....
Complaint comments  Read comments Complaint category Railways

Indian Railways — miss behaviour of parking place staff

 hari ktu on Feb 14, 2018
I have a complaint against miss behaviour of railway parking staff in kuttipuram (Ktu) railway station (Malappuram dist, keralastate).
One of the staff miss behaving all and making complaint in our bike. Once i asked regarding charging high rate. Now he told me that he will not allow me to park my bike there.
Kindly advise how can i make a complaint against him....
Complaint comments  Read comments Complaint category Railways

Indian Railways — delivery of goods has not been made yet. [Resolved]

 yash m jain on Feb 14, 2018


We have send goods in railway parcel service from chennai to guntakal on 07/02/2018 in train no:11028 and the goods has not been received yet and the p. R. R no/pwb no: is[protected] and currently i am enable to track the status of the goods. And from my side i made an enquiry in chennai, guntakal, pune, mumbai but there is no proper reply and they are saying that the goods are not there in particular places. And if the goods are not found with in prescribed time then it may get damaged and we have to face loss. So we kindly request you to track the...
Complaint comments  Read comments [1]Complaint category Business & Finances

Indian Railways — travel bag full of clothes & jewellery

 Shobhanivi on Feb 14, 2018
Dear sir, i am a senior citizen (Female) of dhanbad jharkhand. Today when i was travelling to beohari by shaktipunj express on 14/02/2018 with my daughter, my trolly bag was stolen away early morning (4am to 5am) in between renukut station. Near about 4000 rupees including clothes was lost. The theft incident was happened in the compartment s1 pnr [protected] train no 11448 seat no 35 & 37. When i got down to complaint at choupan station to the rpf they denied to take the complaint and told me to lodge fir in beohari station. The disguisting thing which i noticed was that there were no rpf personnels...
Complaint comments  Read comments Complaint category Railways

Indian Railways — cancellation of train without intimation

 amar mudgal on Feb 13, 2018
I booked the train on the one-month prior date of arrival on 12th of january. Today which is 13th feb, just a day before my travel, i got a message that my train has been canceled. This is pathetic as i don't have any other means to travel except scheduling a flight which is costing me around 4000rs. I chose to train as it was a cheap travel. The railway should have intimated me for the cancellation. I have my interview scheduled for my higher studies. My pnr no is [protected] my train number is 12589 which is canceled on 14th february which is also my travel date. Please give my any solution to...
Complaint comments  Read comments Complaint category Railways

Indian Railways — miscellaneous

 ghantu on Feb 13, 2018
Indian railways is a no 1 company as we know. But nowadays there was a big problem like train late, toilet not cleaning, no sufficient water, dusty bed roll, etc. This is a fundamental issues, do not ignore it. Try to understand and serve better, otherwise pm take action.
New jalpaiguri (Njp) is a most valuable station in eastern railways. But there is no infrastructure to in and out the train frequently. Passengers are waiting on platform hrs and hrs, but the station master or his staff has not help or announces properly. The train is waiting 2 nos. Of stoppage before but passengers seen...
Complaint comments  Read comments Complaint category Other

Indian Railways — tdr rejected on invalid terms

 safar5253 on Feb 12, 2018
I booked ticket pnr number is [protected], train mas-adi express. Since only one ticket was confirmed and other not we didn't travel by that train and hence claimed tdr. But it was rejected mentioning you had travelled.

I dropped an email to to get the explanation that how it got rejected if i had not travelled only by that train?

Tdr transaction id : [protected]

I received a response as :
Dear customer,
Kindly note that the refund case pertaining to pnr no.[protected] has been regretted by railways. On verification...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — new ambrane power bank, headphone with new samsung on5 pro has been stolen near panvel station.

 duryodhan12 on Feb 12, 2018
Myself duryodhan boitai was travelling from kota junction to chiplun in train no 12484. When train reached near panvel station i went to near wash basin. At that time someone has stolen my new power bank, mobile with headphone. I tried to complain to tti but no one was present at this coacha1. It is a shame matter as it is 2nd ac coach. So who is going in general sleeper what will happen to them. Kindly provide necessary guard in coach and how it will not happen to others, please take action...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Indian Railways — punctuality of salem yeshwantpur daily passenger train

 Emmanuel Chiristuraju on Feb 12, 2018
I am routine passenger from hosur to bangalore yeshwanthpur for our day to works traveling through salem yeshwanthpur daily passenger train which used to arrive at hosur by 9am supposed to reach yeshwanthpur by 10. 30 am. Today it reached bangalore hebbal by 10.45 am which is just 2 station prior to yeshwanthpur. It is not yet started till 11 am. When contacted time office they informed due to start of toronto train from yeshwanthpur salem yeshwanthpur train will be there at hebbal till 11.30 am. After crossing toronto train only salem yeshwanthpur train will be given green signal. On...
Complaint comments  Read comments Complaint category Other

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