Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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4517
COMPLAINTS

Indian Railways Customer Care

Ministry Of Railways

Address
Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
1941
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573

Mobile:
Mobile:
up
1768
down
508

Customer satisfaction rating
1%
Complaints
4517
Pending
0
Resolved
55
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railways Complaints & Reviews

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Indian Rail — tdr not refunded for cancelled journey during kerala floods

 Kajal_Joshi on Sep 24, 2018
During the unfortunate Kerala Floods in August, we were one of the many tourists stuck up in Ernakulam. However, we were able to book 22114/KCVL LTT SF EXP, the date of journey being 16th August 2018. We had booked 3 tickets in 3A Class costing Rs.4295 the payment of which was made online. The PNR No. of the above journey is [protected]. The scheduled departure of the train was 5.15 hrs from Ernakulam Town (ERN) Station. The Train departed at around 10.40 am which is around 5 and half hours late. Till the train departed, we were assured by the Ticket Checkers that the train will definitely start...
Complaint comments  Read comments Complaint category Railways

Indian Railways — missing parcel in southern railways parcel service

 Pr C on Sep 24, 2018
Sir,

My friend sent a parcel to me on 16th of Sept from Puducherry to Dadar via Southern Railway Parcel service but when I reached Dadar to receive it the parcel never reached there. And no one at the courier office knows where it is.

I have tried calling and checking multiple times and they say they have to Idea where it is. Please help.

Receipt no. - S 192184
Date - 16th Sept 2018
Sent by - Karthik
Sent to - Michael Roy

Thanks
Priyanka...
Complaint comments  Read comments Complaint category Railways

Indian Railways — railway illegal entry in govt. service by producing false physical fitness certificates for the post of asst. loco pilot by nirmala sanyasi rao-

 Thomas Venky on Sep 24, 2018
To
The Divisional Railway Manager,
Waltair Station Approach Rd,
Dondaparthy,
Visakhapatnam- 530 004.

Respected Sir,

Sub: Illegal entry in Govt. service by producing false physical fitness
Certificates for the post of Asst. Loco Pilot by Namala Sanyasi Rao,
Provident Fund No: NPSIGO70425 – Requesting for initiation of
criminal charges – Regarding.

Ref: 1) Copy of 1st FIR No.493/2015, dated 19.11.2015.
2) Copy of 2nd FIR No.104/2016, dated 15.04.2016.
3) Copy of Telangana...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — ticket not generated but amount deducted

 amutha konar on Sep 24, 2018
Hi amutha konar here, i was renewing my season ticket on uts app which is from thane to kalyan, but the ticket were not generated and my money was deducted from my bank account.
Please do the needful to make refund.
Worried about the amount being deducted please do it as soon as possible.

Transaction date 24/09/2018
Payment made through paytm debit card
Transaction amount rs 213.92...
Complaint comments  Read comments Complaint category Railways

Indian Railways — luggage forget in train pnr 2832497249 [Resolved]

 nikhilec24 on Sep 23, 2018
I was traveling from bhusawal to yeshwantpur junction and reached yeshwantpur station today 23.09.2018 morning at 7.30 am.

Train details
Train name :- samparkranthi-express
Train no:- 12630
Pnr no:- [protected]
Coach & seat no.:- b4 27 & 30.

I forget my luggage (Blanket inside transparent cover) under seat.

Pl. Help
[protected]...
Complaint comments  Read comments [1]Complaint category Railways

Railway — rodents in mumbai express

 Bhavesh Kshirsagar on Sep 20, 2018
Hi,

I was travelling in mumbai express from hyderabad to mumbai on 17th september 2018. I kept my bag under the seat and next day when i saw it, it was spoiled by rats. It was a brand new bag and cloths inside the bag got spoiled completely.

Despite of writing and complaining multiple times for the reimbursement of my lose they failed to attend my complaint. And closing the complain on the same day without answering to my concern.

Also dropped email to "contentmanager@rb. Railnet.gov.in" but no reponse from them yet.

This happened with...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — e-ticket not booked refund not received

 orkayemen on Sep 19, 2018
Sir, i booked a e-ticket through the irctc website on[protected] for travel from tiruchirapalli jn. To bengaluru. Though the amount for the ticket was deducted from my bank account ticket was not booked and the transaction failed. However, the amount is yet to be returned to my bank account. The amount involved is rs.2131-80p. And the class of travel is ac two tier. I've sent several mails to irctc together with the failed transaction slip, the bank statement and the mail received from the bank confirming the sending of money to irctc. The only reply i get from the irctc is a auto generated mail...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — ticket vendor denied to accept 10 rs. coin at wankaner city station today.

 Krunal H. Joshi on Sep 19, 2018
Sir,

Railway Ticket vendor has refused to accept 10 Rs. Coin at Wankaner city staion. Kindly refer to the subject cited above. In this connection, I am to request you kindly do the needful in the matter at the earliest and warn him to accept 10 Rs. Coin from the passengers.
This is for your kind information and further necessary action.

Thanking you,

Yours faithfully,

(Krunal Joshi)...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — booking of two wheeler (active) uk07bz2644 from dehradun to pune via nzm

 Raj RK on Sep 19, 2018
Sir, i have booked my two wheeler active regn. No uk07bz2644 on 09/09/2018 from dehradun to pune via nzm. On contacting pune rly station after 5-6 days it is found that the above vehicle has not reached there. On checking on tracking system, it is found that it is showing that vehicle has been reached at bandra terminus.
I asked the person at dehradun rly stn. Parcel who showed that article was loaded in dehradun - bandra train with with instruction to unload the same at nzm rly. Stn but same was not unloaded there.
Now i am unable to locate the same and my daughter is facing problem...
Complaint comments  Read comments [2]Complaint category Cars, Parts & Vehicles

Indian Railways — tdr filed, says, cr registered, amount not refunded

 Ayuk on Sep 19, 2018
I have booked a ticket in BSP PNBE Exp for 30th june, 2018.
I filed TDR, reason given was train late more than 3 hours and passenger not travelled.

The current status (as of 19th september, 2018) shows CR Registered.
The amount is not yet refunded.

Train no.22843
Transaction ID - [protected]
TATA to PATNA
Date of journey- 30 june, 2018...
Complaint comments  Read comments Complaint category Railways

Indian Railways — railway house work

 Mshaky on Sep 19, 2018
Sir, I have been working at Baran station in T.R.D. in Railway, but the work is being done to install quota stone in my Quarter number 71 / B, but the contractor is doing very slowly in doing the work and Kota Stone has also been substituted and the cement is also low And the floor of all quarters has been broken by the contractor, but even after 15 days, the work of one quarters has not been completed. We all are having problems in the workforce. U is not paying attention to them, please take some action against IW...
Complaint comments  Read comments Complaint category Government Organizations

Railway — illegal entry in govt. service by producing false physical fitness certificates for the post of asst. loco pilot by nirmala sanyasi rao-

 Thomas Venky on Sep 19, 2018
To
Shri. Sunil Mathur ji,
The Principal Executive Director (Vig.)
Ministry of Railways,
Rail Bhavan, Raisina Road,
New Delhi -110001.

Respected Sir,

Sub: Illegal entry in Govt. service by producing false physical fitness
Certificates for the post of Asst. Loco Pilot by Namala Sanyasi Rao,
Provident Fund No: NPSIGO70425 – Requesting for initiation of
criminal charges – Regarding.

Ref: 1) Copy of 1st FIR No.493/2015, dated 19.11.2015.
2) Copy of 2nd FIR No.104/2016, dated...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — I want all the money I paid as taxes back

 Nair Roopashree on Sep 18, 2018
Indian railways suck big time. Sitting in trivandrum malabar train is like meditating in himalayas it’s never gonna reach the destination. How much will you loot us? I just hope all the trains buses old buildings roads with potholes get washed away in the next flood along with all the politicians and people get finally saved from this once amazing now dreadful country. Sic...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — bribe taken by a railway employee

 Pandit69 on Sep 17, 2018
S. N. Thakur, employee no. [protected]
Has taken 7 lakh rupees of bribe for giving me the job in railways in feb 2018 but he has not given and demanding more money. He is now refusing to return the money. I am in big mental problem. Please help me to geting my money back. I have the evidence. He is working in sealdah location in kolkata. My contact no. Is [protected]/[protected]....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — trains holding for no reason

 Vineeth K Keyath on Sep 17, 2018
Sir/ madam... I am regular passenger in ers-pgt memu numbered 66612... This train is been stopped in almost all stations and all signals till it reaches its destination for no reason.. No one knows the fact why the train is been hold everywhere... And sometimes it have to give way for goods trains that carries petrol even.. Even today the train was hold on at aluva railway station for about 15 minutes... And when i called to aluva railway station number no one was even ready to take the call up... Kindly give due attention to the case and please dont kill this service.....
Complaint comments  Read comments Complaint category Railways

Indian Railways — my mi note 5 mobile theft in train jamalpur howrah

 amit.maharana29 on Sep 17, 2018
Dear sir
I am senior citizen person of bihar bhagalpur i was travelling to bhagalpur to howrah on 16/9/18 my mobile is stolen in tinpahar to between rampurhat station.
My seat in s4 17 and 18 i got down to complain at rampurhat station the rpf personnels denied to take my complaint. The disguisting thing which we noticed was that there were no rpf personnels in the train and even train superintentend was not present in the train on that day. Sir, this is a serious case which the authorities have to take care of. Now we are afraid to travel in train. Who is responsible for this? Sir...
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railways — ridiculous customer "care" services and misleading information on the booking site

 iue uneg shth on Sep 17, 2018
Dear sir/madam,

I was trying to book a ticket from agra to jaipur, departing at 6:00pm.

That said, the website popped up a message and brought me to another train schedule page (Where the pop message indicated the train booking is suggested to the one at 7:15am.) (I didn't notice about that until i completed the purchase)
So after the pop message, it jump to the passenger details page, the time is still the same as what i’m looking for. (Where the train will depart from agra at 6pm)
So i was assuming on the review page, the details will be remain unchanged.
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — train kept for halt for more than necessary time

 Durga Prasad Medepalli on Sep 16, 2018
Train number (51286) passenger started from dhamangaon to akola time of arrival at dhamangaon is 7.43 still it had not arrived at akola now its 12.50 still its at halt far from yaulkhed dated 16/09/2018. This is not the way to stop the passenger train for such a long time. Please take a requird action regarding this.. We are facing more difficulties during our day time.. Please do the required...
Complaint comments  Read comments Complaint category Banks

Indian Railways — parcel loaded but not delivered

 PRAVEEN KUMAR NALLANA on Sep 16, 2018
I had booked a parcel from kazipet to visakhapatnam on 18/08/2018 with lt no. A2062128. I went to collect my parcel on 24/08/2018 at visakhapatnam. The counter officer said it's not traceable come again. Like this i had went to station 3 more times but couldn't trace it. They have taken my number and said they will inform once they find it. But till now i didn't get my parcel....
Complaint comments  Read comments Complaint category Railways

Indian Railways — complaint against upper class waiting room

 komal.prasad74@gmail.com on Sep 16, 2018
Inside upper class waiting room in yaswantpura railway station chair which is provided for us is fully broken.

I reached from mulbagal to yaswantpur railway station at 3 pm and decided to rest in waiting room but inside waiting room no chair is good in condition.

So i sited outside platform.
Kindly repair it or purchase new one we are paying heavy amount but getting bad service by railway govt.

Pnr [protected]
Train no 16587
Train time 5 am
Name :komal prasad...
Complaint comments  Read comments Complaint category Government Organizations

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