Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts



Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — lost luggage in the train

 Lipi Gandhi on Apr 21, 2019
I was traveling from Anand to Bharuch in Jamnagar Surat Intercity train no 22960 on 21/04/19 and I when I reached home I realized that I have left my luggage in the train. Please help me. It is greenish brown color bag which contains my home and hostel keys as well as my college books issued from library and some clothes.
I also contacted 182 but there was no further response.
Please help me get my luggage back .
Contact me at [email protected] it you get it....
Complaint comments  Read comments Complaint category Railways

Indian Railways — diversion of train route without prior notice

 DEV asia on Apr 19, 2019
Train number 12876 NEELANCHAL EXPRESSS has been booked for 19 april 2019 under PNR number [protected] is diverted from kanpur and not going to to Lucknow. The concern is that diversion of route is not imformed prior notice. It caused trouble my family members. What's wrong with railway facility. Please look into the matter and resolve the issue as soon as possible....
Complaint comments  Read comments Complaint category Railways

Indian Railways — the misbehavior with reserved passengers

 Sonalnikhil on Apr 17, 2019
I am traveling in 19202 train on 16 th april 2019. The tte misbehaved with us by selling our reserved tickets to other passengers and when asked he started screaming at daund junction. His name is bn meena 531. He also started warning us saying go and complain anyone.. I am not scared of anyone.
We are three people traveling. Our seats were s1 31, 31, 55. Already the ticket was checked before by another tte. This was so nuisance caused by him at daund station.
Kindly take action and also let us know.
Complaint comments  Read comments Complaint category Railways

Indian Railways — rpf constables forcefully occupied my reserved seat in indian railways

 Fa'c't Boy Telugu on Apr 16, 2019
This is g maheswara rao now i'm traveling in train no. 15056 rmr af exp from bareilly to agra fort, my pnr no. [protected] and reserved seat nos
. S1 41, 42, 43, 44, 45, 46 with my family
But group of rpf constables forcefully occupied one of my reserved seat...
I requsted them to give my seat back but their reply very rude, further i informed the whole scene to tte, tte also ignored the situation

Please take action immediately...
Complaint comments  Read comments Complaint category Railways

Indian Railways — unauthorized/wrong charges applied for half tickets

 Shashikala Chinchole on Apr 16, 2019
Hi Team,

I was traveled from Ram Mandir to Lower Parel on 14.04.2019 and took tickets at Ram mandir for one Extension and 2 half tickets, but Ticket master given me 1 adult and 1 child/half and fare was same Rs 20 per head return and extension Rs- 10

When I asked him for half charges he was argue with me instead of help and given ticket with full charge with forcefully. His behavior was very rude and arrogant. All information and tickets enclosed for your reference.
Ticket master name is – Beija Beija A

Request please look into and do the needful,...
Complaint comments  Read comments Complaint category Railways

Indian Railways — undue delay of train

 jimmy 1983 on Apr 16, 2019
I booked ticket in kacheguda tatnagar special fare train. It was scheduled to come to rajahmundry at 9.20pm. Indian railways collected extra fare from passengers citing it as special fare. The train did not reach rajahmundry till 12.35am. Such pathetic administration by our railways. Collecting extra money and not maintaining time. Even worst named trains passed by. I paid extra in view of reaching my destination in time. When will our railways change. There is no accountability. My pnr no is [protected]....
Complaint comments  Read comments [1]Complaint category Government Organizations

Indian Railways — delay of train no. 08302 on 11/04/2019

 Prabir Mohanty on Apr 15, 2019
On 11/04/2019 i am travelling from banaswadi to sambalpur on special train. The train no. Is 08302. It was delayed by 5 hours. Due to which i suffer a lot with my health issue. Also there is a problem of water which should be filled by the given junction. But still delay of 5 hours was mjor problem for me as well as for all passengers who are travelled.
So it's my kind request you to please provide a justify reason for this delay....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — refund for train diversion - sr. citizen woes

 dcostahyac on Apr 15, 2019
Friday05apr 2019booked
Pnr number: [protected]transaction id: [protected]
Train number/name: 11014 / lokmanya tt expbooking date: 31 jan 2019
From: ksr bengaluru (Sbc) 05 apr 2019 to: thane (Tna) 06 apr 2019 13:38 hrs - ticket type: e-ticketvikalp status: no
Boarding station: ksr bengaluru (Sbc) date of boarding: 05 apr 2019 16:00 hrs - booked from: irctc website
Kindly note that i did not receive an sms or intimation regarding train diversion prior to the journey. I had to travel by air from bangalore to mumbai since senior citizens. Could not file tdr as past...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — overcharging on food products

 Dhirendra_748028 on Apr 15, 2019
Name-dhirendra pandey
Pnr - [protected]
Issue - pantry persons are charging extra money on each product.
I am travelling on 18508. Here i faced below mentioned things.
1. I asked for water they are charging it 20 rupees instead of 15.
2. I asked mango fruity they are charging 20 however, mrp is 15 rupees.

This not about just 5 rupees. This is about the right and wrong. Many of passenger facing the same thing but not doing anything because it is just 5 rupees. Please look into this....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — mobile phone lost/theft

 selva v on Apr 15, 2019
Dear sir,

I was travelling in trivandrum express -12695 on last saturday at 15:25 pm.
It was a huge rush in the train, before the departure of few minutes i have addressed that i lost my mobile.
I am still remember that few minutes before the departure i was speaking in a call with my mother.
With in next few minutes mobile phone was lost in the crowd.

We request you to help me to find my mobile.

Name : selvaraj. V

Mobile model :lenovo k60 (Gold color)

Mobile ime number : [protected]...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Indian Railways — complaint against reservations process and cheating railway travellers

 jainhrit on Apr 13, 2019
I Hitesh jain have taken tickets from thane station on 31st march 2019 at 1.47pm in train num 12479 from falna to bandra terminal for[protected]pnr[protected] while booking i was just said that it is waiting list number 19 & 20 (no one said its not in general waiting), but on travelling day today i am said that tickets are in some RLWL quota which will be confirmed after GNWL because falna and bandra terminal are main stations in this trains route. i dont understand why is this partiality and the logic for that, is it my fault i live in main station of that route or is it your ticket vendors fault...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — railway parking fraud

 s123hubham on Apr 13, 2019
At dewas junction, the contractor is charging excess parking fees. He had deployed goons and thugs who doesnt have uniform or proper id cards for the same. Parking fees prescribed by railways is depicted. However they are charging excessive fees. For 1 hour railways had prescribed fees of rs2 for a motor bike. He further requested me to file a complaint to station master. They have even printed rs 5 as parking charges for two hours, even the board depicting the parking fees by railways recommend only rs 2....
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Indian Railways — mentioning wrong age in ticket under pnr 612-6845635, ticket no: f27838705 booked on 16-03-2019 at 15:02:21 from kolkata reservation office.

 Bisheshwar Das Kothari on Apr 12, 2019
I mentioned age of bisheshwar das kothari as 67 years in reservation form, but in reservation ticket booked on[protected] at 15:02:21, my age is mentioned as m 61. I on spot draw attention of ticket issuing officer, who in turn given to my under stand that there is no problem in this as both the age 61 and 67 comes under senior citizen category
This is for your information and do the needful, if any, at your end so that i am not harassed while travelling.
Yours faithfully
Bisheshwar das kothari...
Complaint comments  Read comments Complaint category Railways

Indian Railways — booked hero maestro edge scooty not received

 Biswajyoti Bannerjee on Apr 11, 2019
The manager
North east railway
Parcel office
Katihar division (Bihar)
Pin -854105

Sub :- bike no. Mp - 09 - sz 5723 & percel no.825201 not found

Respected sir,
With due respect and humble submission, i beg to state that the following few lines for your kind consideration and favorable action please.

Above mention that i b. Banerjee 94 bn bsf kishanganj. I say that i had booked my bike no. Mp-09-sz-5723 & parcel no. B-433622 from indore (Indb) station to kishanganj (Kne) (Bihar) on 03.04.19...
Complaint comments  Read comments Complaint category Police

Indian Railways — very loud noise of ac generator in ideal way

 Saurabhmodi on Apr 11, 2019
Hello sir/madam,
I am registering this complain because of the very loud noise created by the generator of deccan odysey. This is happening at vishwamitri railway station in vadodara gujarat where the generator is kept ideally running for 10hrs on thursday which creates alot of noise pollution in residential societies. It is permanently damaging the hearing of small kids so it is my humble request to do something regarding this noise pollution of your generators....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — birth allotment issue

 Gyanchand Mishra on Apr 10, 2019
Dear sir/madam
I m gyan chand mishra, i have booked my birth in chattishgarh express pnr no-[protected], gad to bhopal,
I am in train due to medical emergency i have missed to change boarding point from gevraroad to raipur,

Tt is not giving permission for our birth, he is giving to another person but not allowing to us, please suggest us what we have to do...
Complaint comments  Read comments Complaint category Railways

Indian Railways — dirty platforms and bridges

 [email protected] on Apr 10, 2019
The platforms and the railway bridges at nerul station are very dirty. They seem to be never cleaned. Beggars seem to defecate on platforms and bridges. The platforms are always smelly of urine passed by beggar children. The railway platforms and bridges in nerul are exactly opposite to the roads and other places in nerul. The railway authorities seems to be least bothered. Please do the needful....
Complaint comments  Read comments Complaint category Railways

Indian Railways — I'm complaining about the the work on lax in drm office

 Indranil Bhuin on Apr 10, 2019
I am indranil bhuin, resident of vill-parulia city - durgapur. Due to some disabilities (Blindness) of my brother locknath bhuin, my father applied for a pwd railway concession card. And after verifying several times they told it's pending due to some unknown reasons. This is 2019 he applied for the card on august 2018. This is work on lax i think. They repeatedly denied and ignoring us. I will be thankful if someone take this problem seriously it's urgent. Thank you....
Complaint comments  Read comments [1]Complaint category Government Organizations

Indian Railways — smart card ticket 9 april 2019

 ashish tavhare on Apr 9, 2019
I had purchase ticket my own smart card. From Sandhurst road to mulund
But 1st punch ticket not came again try again ticket not came
I ask to station master he say ask to told to 1 no. Ticket counter. He also check my smart card. He also saw amounted from my smart card. When he check in machine. He told ticket not punch. I try front from him that time also not came my ticket. That time he told not this machine next try that time tikect come. When i told to him my 30 rs refund he told not in my hand. I also told station maste. He call to and ask this matter. He told to him that both...
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — cancellation of ticket reimbursement ref complaint no w/cr/pune/000516175

 Sushma Bangar on Apr 9, 2019
Dear sir

I booked my train e-ticket from ghorpuri to jalgon vide pnr [protected] & journey date 05/04/19 from maharashtra express.

But today morning 04/04/19 i received a train cancellation sms from irctc. After received sms i booked another bus ticket for my important work at jalgaon on 06/04/19.

I received 2nd another cancellation confirmation sms from irctc. And also received 3rd sms as your train is on scheduled time and ignlore previous massage.

You confirmed me two times in a day via sms about train cancelled but i booked me another...
Complaint comments  Read comments Complaint category Railways

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