Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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4648
COMPLAINTS

Indian Railways Customer Care

Ministry Of Railways

Address
Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
Delhi
India - 110001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
2071
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609

Mobile:
Mobile:
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1894
down
531

Customer satisfaction rating
1%
Complaints
4648
Pending
0
Resolved
62
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railways related photos (749)

Indian Railways Complaints & Reviews

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Indian Railways — poor hygiene and planning in train

 PKSondhi on Feb 15, 2019
The condition of train 18477 on which I travelled today from Agra to nizamuddin is appalling to say the least! There is total disregard to cleanliness of the AC coach A1 or the toilet and it seems we are going back many years rather than progressing. There is no accountability for any of the staff.
To make matters worse the pantry car is located ahead of the A1 coach near the engine and there is constant movement of vendors throug the coach disturbing the peace of AC coach and renedering it like a general coach. Why? Surely little planning can prevent such situation and the pantry can be...
Complaint comments  Read comments Complaint category Railways

Indian Railways — re train cancellation and route diversion [Resolved]

 sksfairdeal on Feb 14, 2019
Dear sir,

With reference to pnr no [protected] train no 12918 from nzm to brc but no body inform about the diversion of route while board the train get information that this train not going to brc directly diverted to ahmdabad. And on other mobile apps showing the train original route and train not start and apps showing the train moving in there route. Even at plate form only given information that some delay to place the train in plate form no 5. To much surprise that you people not co ordinate the information only gives harassment to public. Due to this train my whole trip is stuck...
Complaint comments  Read comments Complaint category Other

Indian Railways — rpf behaviour

 gracyjose on Feb 13, 2019
This is in continuation of my complaint loged just an hour before. I was in ladies compartment and the last bogy it is.

(I am an employee working in kannur holding season ticket travelled from kasaragod to kannur and vice versa. Yesterday's journey on 12/2/19 back from kannur to kasaragod in kannur - bangalore city express train no.16512 i forgot a paper bag (Brown colour and written as margin free shop) containing 3 newly stiched salwar. Without much delay i informed kasaragod rpf regarding the same in aware of the fact that next stoppage is only in mangalore central which is 40...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Indian Railways — captcha image not working

 gracyjose on Feb 13, 2019
I wish to register a complaint in the complaint and suggestion box of the indian railway. Yesterday onwards i tried a lot. But the captcha image of the web portal is not working. So i am unable to make a complaint through web portal. I did it in consumer portal. But kindly rectify it as it is a govt system it is to be user friendly and helpful to the citizen...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Indian Railways — unethical behaviour of rpf

 gracyjose on Feb 13, 2019
I am an employee working in kannur holding season ticket travelled from kasaragod to kannur and vice versa. Yesterday's journey on 12/2/19 back from kannur to kasaragod in kannur - bangalore city express train no.16512 i forgot a paper bag (Brown colour and written as margin free shop) containing 3 newly stiched salwar. Without much delay i informed kasaragod rpf regarding the same in aware of the fact that next stoppage is only in mangalore central which is 40 minutes away from the said station. They took all the information for exact recovery but unfortunately i didnt get any feedback for a hour....
Complaint comments  Read comments [1]Complaint category Clothing, Shoes & Accessories

Indian Railways — against grp and rpf guards

 Priyam Maheshwari on Feb 13, 2019
I am leaving my girlfriend at railway station with plattform ticket.. Because her train time was 12:10 pm...in that case 3 grp/rpf guards strictly saying me go your home.. One of these guard he slaps me... So give me a answer please why he slaps me??? What is my fault??? Please action this... I will case against railway police... And i request to u please give me a justice... Why he slaps me??? Give me my fault in reason???...
Complaint comments  Read comments [2]Complaint category Security Services

Indian Railways — theft in the train

 kishanrao sondurkar on Feb 13, 2019
I am kishan rao sondurkar. I was travelling from sharad to pune on 5th feb 2019, in s1 my seat no was 7.in the night at around 3am, a person stolen a girls bag (Sleeping on seat no 13) and ran away. When i tried to contact 1512 3 times, the person on other side asked me to dial 182 which was showing out of order. The service 1512 was useless. The person on the phone 1512 was very irresponsible. Course time when i tried to contact, he just cut the phone. There was not a single police person in the train. If there would have been the dacoit ar any other issue, what we passengers would have done? Where...
Complaint comments  Read comments Complaint category Railways

Indian Railways — delivery delay

 Mrinal miah on Feb 12, 2019
This is very sad thing that india railway is very fast growing day by day.
But now a days trains are delayed very much
For that time n schedule has not been matched by passengers also for myself u.
So sir please think about it deeply
Today is my train from guwahati to agartala
And i make a schedule when n where i am go??
But delay of train is spoiled everything.
Do something very fast my train number is 15625.
I wants my time back...
Complaint comments  Read comments Complaint category Railways

Indian Railways — wallet stolen

 Deepa G Yadav on Feb 12, 2019
My name is deepa gangaram yadav. I was travelling in kasara train on 11.02.2019 timing 6.51 from ghatkopar. During my travelling my wallet was got stolen which contains debit cards and credit card, pan card and money rs 3000/- approx. Please do the needful. My original document are there axis bank debit and credit card, saraswat bank debit card. Please do needful....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — tdr case repudiation

 Srivastava Ankush on Feb 12, 2019
Pnr : [protected]. Train no. : 12488
Doj : 03/feb/19

Train was more than 4 hours late and i filed tdr before the actual departure of the train. Now the current status of my tdr is : case repudiated and there is 0 refund amount whlie ticket cost is 2450/-

Very disappointed and i don't know what to do. Please suggest me.

Email : surferankush@gmail.com...
Complaint comments  Read comments Complaint category Railways

Indian Railways — allotment of inappropriate berths on waitlisted ticket after confirmation

 bkv84 on Feb 11, 2019
Hello sir, i have booked a ticket for two passengers myself and my 7 years old daughter. Pnr no is [protected]. I got waitlist ticket. After confirming my ticket indian railway alloted berth to me in b3/46 and my daughter in b5/34 in other coach. Now you tell me how can i leave my 7 years old daughter to travel in different coach alone. Is it justified? It is very inappropriate and disgusting management of indian railways. I am going to file a complaint in consumer court for this harrasment and loss of my money because i can’t leave my minor daughter alone....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — behaviour of railway attendant/ cleanliness

 Ar Ritu Sachdev on Feb 11, 2019
Respected railway ministry,
I miss ritu sachdev, age-26 boarded to train 11027 i. E chennai mail on 10th feb 2019,
From solapur station seat no 3a class b1- 34.
Due to all males around in the compartment staring continously, i requested tc to upgrade my ticket to 2tier ac & i shall pay the diffrence to which he agreed & got upgraded to a1 seat no 48.
All the curtains in the compartment was smelling so bad, it was difficult to breathe... So i tied window curtains and closed the seat curtain till my face... So that atleast i will get some fresh air, & went to sleep.
Complaint comments  Read comments Complaint category Railways

Indian Railways — new luggage bag damaged by rats in 2nd ac coach a1 in train no 12112 from shegaon to thane

 nileshvivrekar on Feb 11, 2019
Dear sir/madam, i have travelled from train no 12112 from shegaon to thane on 9th feb 2019with pnr no [protected]. My brand new bag make-safari along with precious items and clothes are damaged by rats during the journey in 2nd ac coach a1 (Seat no 45 & 46). It is very disappointing to see the damaged bag nibbled by rats. I expect a refund for the damage as displayed in the snap else will have to approach consumer forum....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — no refund for tdr filed

 omkathmandu on Feb 10, 2019
Dear sir/madam,

I wish to bring this concern to your notice, so that you can have this issue, i have been facing for quite some time now resolve immediately. I had booked my ticket from njp to dmv in ntsk jivachh link express, pnr no.[protected] for 30th december 2018. But due to the train being late for over 12-13 hours, i had to choose another means to reach my destination and filed for the tdr. I filed for my tdr on the 30th of december, 2018 at 20:57:01 (8.57 pm). Since the train was about 12 to 13 hours late, as to it's scheduled departure from njp, i had to choose another means...
Complaint comments  Read comments Complaint category Railways

Indian Railways — indian rail not refunding my money

 Anushruti Sharma on Feb 10, 2019
I filed a tdr complaint ticket id:-2658019. It has been filed 1 month back. I have not yet received my refund amount. I have been tweeting continuously everyday, they are not giving my money back..
They are just putting blame on each other, saying that north central railways ahs not paid irctc thats why you are not paid... What rubbish, i need my refund asap

I request the authorities of this forum to take heavy measures against them and gt my money back...
Complaint comments  Read comments Complaint category Railways

Indian Railways — train no: 12760 - charminar express ; tc not opened the coach doors

 venkat150 on Feb 10, 2019
Dear sir/madam,
This is regarding train we missed on date 9th of feb @ 10:40 pm at dornakal junction. Train no: 12760 - charminar express coach # 7 and berth 9 and 10.
Our pnr no: [protected] and passenger name1: veankt reddy v and swapna
Tc is did not open the coach doors. So missed the train. We have asked train security ask them to stop but did not stop. Can you please take necessary action on tc immediately. We went to station manager for filing a complaint but they are very reluctant to take any complain and any help to us. They are advising us to cancel the ticket. Can...
Complaint comments  Read comments Complaint category Railways

Indian Railways — txr

 staffgdv on Feb 9, 2019
Respected sir,
Gudivada station is daily suffers troubles. Because of here number of trains like normal rake or goods rake stopping and facing maintenance troubles like brake bind or wheel smoke. And also cleaning and water filling troubles. Goods fright also facing grate troubles like em pad fail spring broken smoke or fire troubles. So we are requesting please provide txr c&w point here. Thanking you sir....
Complaint comments  Read comments Complaint category Railways

Indian Railways — reservation clerk

 Murali Dhar Y on Feb 9, 2019
On 09.02.2019, i came to reservation counter at rajaji bhawan besant nahar chennai to reserve my ticket. Out of two counters only one counter is opened. The reservation clerk who is present there, aged about 60 years is dead slow and incapable to sit there. He is taking 15 to 20 minutes for a ticket. I visited 10 times on the same day by giving half an hour gap. From morning to just now more than 25 people are in the line whenever i came to see. This is ridiculous. Please change that type of clerk where 1 or 2 counters are available. Please do needful....
Complaint comments  Read comments Complaint category Railways

Indian Railways — tatkal reservations and refunds

 rajarajan1039 on Feb 9, 2019
While booking tatkal tickets not asking ticket is going to be in wait list whether you confirm. It is confirming in wait list tatkal more than 100 tickets. And refund is not fully credited it takes away 60 (For sitting 2s) 120 (For sleeper) etc. This is second time am affected within a week. Pnr no. ([protected]). I request to refund the amount and ask me before confirming tatkal wait list tickets. I feel robbed and dejected by indian railways government itself....
Complaint comments  Read comments Complaint category Railways

Indian Railways — refund amount not credited but status refunded

 Supraja Chowdary on Feb 8, 2019
Dear sir,

I have booked one ticket on january 31, 2018 vide transaction id [protected] and pnr no.[protected] and has been cancelled by me on the same day for rs.850/-.

I din't received any refund till now. However the status under irctc account showing as refunded vide refund id [protected].

I request you to kindly look into the above matter and refund to my bank account at the earliest....
Complaint comments  Read comments Complaint category Railways

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