Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts



Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — extra pricing of products at saras milk parlour

 Vimmi Warathe on Sep 21, 2017
Dear sir/mam,
I am travelling from amritsar to mumbai. When our train reached to kota jn, we purchased some milk products and mineral water from saras milk parlour m/s baghwati singh chouhan, but shocking we came to know that he is charging extra money for all products with retail price inclusive of all taxes. If railway authority is allowing them to open their shops at platform. Why they couldn't able to control extra rates they are taking from each customer. Please do the needful and control this kind of wrong practices....
Complaint comments  Read comments [3]Complaint category Railways

Indian Railways — cleanliness in railway station

 cvn on Sep 21, 2017
Very poor cleanliness in rajkot railway station which also smelling badly and chances of bacteria spreading is very high due to that people will get affected, photo proof taken on 21-09-2017. Even though chagres collected from public including cleaning activities it was not done properly.
We are really sad in country we speaking about swatch bharath but not following it....
Complaint comments  Read comments [2]Complaint category Business & Finances

Indian Railways — parcel not arrived till now

 vipin ks on Sep 21, 2017
I have booked my parcel no-251705 (Toy car for my child) from calicut to itarsi on 28-08-2017. After several followups till date parcel has not arrived. The parcel officer at itarsi station told me that it will arrive after two days. Still now not arrived. He gave me his mobile number, but he is not lifting my calls. He told me that the parcel has went to delhi. To whom i should contact for the details. I am not able to track it on online.

Please help me in this regard....
Complaint comments  Read comments [2]Complaint category Kids & Baby

Indian Railways — mismanagement in running train

 dkagarwal on Sep 21, 2017
I was travelling from sri ganganagar to delhi by 12456 train reached in time at shakurbasti station and schedule arrlival was 7.20 am in morning. From shakarpur train took 1hr 45 minutes to reach sarairohila which is just 6.8 km.
Moreover the online status was showing that train reached on time

I had to attend an important meeting and i have been issued an explanation call
Infact all passangers were telling that its normal practice. This is the status of your superfast train.

My pnr no. :2436712689 train no. / name : 12456 / bkn dee sf exp
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — pnr status change from rac to waiting

 Vinnu Sidhana on Sep 21, 2017
Dear concern,

I vinnu sidhana had booked one ticket from pathankot to allahabad dated on 02-10-2017 in waiting list but seven days back its showing rac status. But from yesterday its again showing waiting list. Kindly check that what is the issue behind it. My pnr is 2562 080 489. And i am very much sure that my rac converted to waiting list.
How come its again change the status to waiting from rac.

Vinnu sidhana
Complaint comments  Read comments [1]Complaint category Banks

Indian Railways — refund online ticket cancellation money on Sep 21, 2017
Hi sir/madam,
I am sarika. I have booked online ticket on 10/9/2017 but my ticket was waiting list so ticket will cancelled. I get a message your cancellation refund on 3days, but still more than week i didnot get money. This my transaction id : 100000970406091 pnr no. : 4435962318 train no. / name : 12791 / sc dnr express. So please refund money as well soon. Than you sir/madam....
Complaint comments  Read comments Complaint category Credit Cards

Indian Railways — local train late in howrah regularly

Dear sir,
On behalf of the hundreds of daily commuters i, debjyoti mukherjee, would like to bring to your kind attention to the fact that running of all the local trains especially in after 7 pm stating from howrah on main line (Specially tarakeswar local) has become habitually irregular.

I would, therefore, request you to look into the matter personally and take remedial measures to enforce timely running of local trains so that the daily commuters of this place have not to face any inconvenience in future...
Complaint comments  Read comments Complaint category Other

Indian Railways — fault in seat allotment in railway reservation

 kumar satish on Sep 21, 2017
Pnr no. 6206172421, 2s from pnbe to jsme by train no. 12024, patna hwh janshatabdi express. Get reservation for 03/10/2017, seat allotted is dr1/90.
Whereas, in dr1 and dr2 seats available are upto 82 only. It is a consistent problem. Complaint regarding this has been made earlier also but no corrective measure has been taken till now. Change the seat presently and take care for future.
It is a permanent problem and create a lot of uncomfortability during journey especially with family.
Is railway have no solution to incorporate exact seat allotment with variable different...
Complaint comments  Read comments Complaint category Railways

Indian Railways — complaint about catering

 Mrutyun J Kar on Sep 21, 2017
Dear sir and madam. My self ajay sethi. R8 now i am the passenger of 12849. Bhubaneswar exp. My seat no s7 55 rac.
This train pentry car person is miss behaving and. They are selling wine liquids in n8 time in this train. So many people disturbing for this so kindly take action about this matter.

Yours fathfull indian
Complaint comments  Read comments Complaint category Railways

Indian Railways — theft of purse in running train farakka express

 Neha verma11 on Sep 21, 2017
Was travelling on 5th of august '17 from new delhi to lucknow via farraka express train no 13414 coach a1, seat no 17.

The train started at 10 :00 pm and in 2nd ac coach all tea, water food vendors were coming inside to sell. I objected that in 2 ac this is not allowed to the coach attendant but it was unheard.

I slept and kept my handbag and laptop bag beside me. But early morning before reaching lucknow i found my handbag was missing.

It had cash, mobile phone, id cards, bank cards. (Loss of 30000 to 40000)

I called the attendent and...
Complaint comments  Read comments Complaint category Railways

Indian Railways — misbehavior of rpf

 Arkaprava Ghosh on Sep 20, 2017
Today, i came to howrah station by down antyodaya exp, which arrived on platform no 23 (New complex). Including me, there were many people who planned to catch up 13021 mithila exp (From the old complex) for further journey. There was only one foot over bridge for communicating between new to old complex which is very narrow and not enough to handle such amount of passengers. Sometimes we have to wait for fifteen to twenty munites which leads to train missing. But there was another way to go from new to the old complex via goods yeard (Through sainik armagh) which is enough wide and short distance....
Complaint comments  Read comments Complaint category Railways

Indian Railways — train delay 12 hours for last two weeks

 Tamojit Sil on Sep 20, 2017
13006 amritsar mail schedule dep.
On 19.09.17 actually departed from amritsar after 12 hours i. E. On 20.09.17 after 6am. The same train departed from howrah on 17th 12 hour late and reached amritsar 12hr late. This series of train both in up n down makes 12hr late for last two weeks. Why not make arrangements to run one spare train at schedule right time from both sides i. E. Howrah and amritsar immediately to break the chain of inordinate delay....
Complaint comments  Read comments Complaint category Railways

Indian Railways — some local person sitting in my reservation seat

 Vikash intas on Sep 20, 2017
Dear sir,

I am a middle class person. My name vikas dixit now i am traveling from chennai to mangalore by mangalore mail (Coach no. S9).
Sir already 1 hour over still no one tc came to my coach to check my ticket. Some other localities person sitting in my seat.
I paid money for reservation of my seat but i am helpless.
Kindle help me out....
Complaint comments  Read comments Complaint category Railways

Indian Railways — railway tickets

 Shantilal Satra on Sep 20, 2017
I, shantilal satra from mumbai, booked tatkal tickets from bhachau to borivali for my parents, 75 and 72 years old. But i got both upper birth for them, as i clearly mention lower birth. Railway have to understand that, in this age my parents not able to use that upper births.
So kindly request to do the needful as earliest.
Shantilal satra
Complaint comments  Read comments Complaint category Railways

Indian Railways — delay on receipt of parcel

 Vinod PV on Sep 21, 2017
My steel box containig house hold goods from ahmednagar to babina booked vide booking luggage ticket no a816367 dt 24 aug 17. The same has not been received from babina station till date. I am not getting any satisfactory reply from babinastation authorities. Needful action isrequested for early delivary

Vinod pv
Mob no 07560963958, 07066232948...
Complaint comments  Read comments Complaint category Railways

Indian Railways — unauthorised persons travelling in sleeper class always

 somujee on Sep 20, 2017
It has been observed that since last one year and so in almost alll trains sleeper class is always occupied by unauthorised person who are not having reservation but occupying other persons berth and using toilets etc. It is disgusting now a days to travel by sleeper class which was not so in the recent past. The railway tte and railway police are probably hand in gloves and minting money helping this nefarious activity in allowing to board unauthorised persons onboard sleeper class....
Complaint comments  Read comments Complaint category Railways

Indian Railways — train has not come timing schedule

 Deepa tak on Sep 20, 2017
I take a ticke for my father from patna to delhi. Train has not come according to time schedule whose timmimg schedule and ticket in show in pic.
Train patna to delhi reach in time 11.50 am date 19-09-2017 in ticket.
I take a ticket 17.30 pm delhi to jodhpur
But train is not come in (Patna to delhi train) delhi.
Both train timming schedule gap is more than 4 hours my father saying me i have reached in average 18.30 pm in delhi station
Those region my ticket is useless so what will i do...
Complaint comments  Read comments Complaint category Railways

Indian Railways — jiofi 4g - wifi device router (containing a jio sim no. 7974094871)

 imrmishra on Sep 20, 2017
With subject to above, it is to say that myself rajnish mishra, residing at chachai, anuppur, was to travel to new delhi from katni railway station on 16/09/2017 by train jabalpur nizamuddin superfast express (Train no.22181) and hence was waiting for train at 1st class waiting room of katni railway station an there i had put my jiofi 4g - wi-fi device router (Containg a jio sim no. 7974094871) at the charging point lying on the right hand on just entering to the 1st class waiting room of katni railway station.
But as the train came on platform for which i was waiting for, i got into the...
Complaint comments  Read comments Complaint category Internet Services

Indian Railways — theft my money and some documents

 jamal012 on Sep 20, 2017
Dear sir,

While travelling in una himachal express (14555) from hapur to delhi in ac 2 tier on 19 sept. 017
In and some other passenger were also standing at the coach gate as the old delhi railway station was about to arrive.
Then suddenly an unidentified person came near the mall warehouse, he swooped on my pocket and ran away with my money from around 16, 000 to 17000 and other required papers. He made a lot of noise but because of the night he ran away. Tt after landing the train he got acquainted with the all the incident but he did not say anything to me, he...
Complaint comments  Read comments Complaint category Railways

Indian Railways — not getting response from customer care

 Muhid on Sep 20, 2017
Dear sir,
I am calling in your customer care number since one week but no one is responding my call. I called in those number which was given by your website.
So please tell me in which number i should call and will get respond from you.
I would like to know about the train number 12436 in which date it will start running. Please tell me about it
Your reply will be highly appreciated...
Complaint comments  Read comments [1]Complaint category Railways

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