Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
Submit a Complaint

Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts



Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Railways related photos (321)

Complaints with pictures are more trusted and informative    View all

Indian Railways Customer Care related pictures (321)

Indian Railways Complaints & Reviews

Sort by:

Indian Railways — Refund not credited on my Account

 ajaykantjha on May 25, 2017
Dear Sir,

I am Ajay kant jha i was book 2 ticket from esplanade ticket counter
my first ticket PNR No - 6101118841 and second ticket PNR No -
2331263740 i purchase that ticket through my debit card but my plan
was changed that why i cancelled that ticket dated on 8th may 2017
after 15 days i not got my refund . Then i visit railway counter then they give me a number for contact that is 011 - 23344787 i try more than 100 time but if busy or not taken the call .
So please look this matter . I am waiting your response .

Thanking you
Complaint comments  Read comments Complaint category Railways

Indian Railways — It's for tejas mumbai to goa train

 Divya Gola on May 25, 2017
Hello sir, meri koi complaint nahi hai bus main apna view dena chahti hu...
Tejas train mumbai to goa jo start hui hai... Aaj suna usmay kafi prob hui... Like headphone churana... Lcd tood dena etc... Hamare dekh ke logo ki soch pata nahi kab change hogi... They are cheep people... Pls sir us train may cctv to the aap un log par kuch action le sakte hai... Agar railway kuch karega nai to in jaise log ka husla aur badega... 10 par kuch karyawahi hui to 100 apne aap thek ho jayege... Plz sir apse request hai ke aap kuch kare......
Complaint comments  Read comments Complaint category Government Organizations

Indian Railways — Refund not received after 10 days

 naishadh purohit on May 25, 2017
I had booked a ticket on 16th may 2017 but it was not confirmed so i had to cancel it . Ticket cancellation done on 17th May, 2017 but refund not yet received of RS.3920
No response from customer care number as well as email.
Kindly look into the matter. costumer care numbers being busy since last 12 hours and no proper response from IRCTC end . costumer care executive responded saying the refund will be given within 2 days....
Complaint comments  Read comments Complaint category Railways

Indian Railways — No proper ticket vending facility at byculla station

 Gulnaz Khan on May 25, 2017
I had lodged a complaint earlier also regarding no proper ticket vending service at Byculla station, but still not received any reply neither seen any action taken against the complaint.

Still the scene at Byculla station is same during peak hours, very very difficult to get ticket as only three counter are working out of 6 and 1 automatic vending machine is working out of 5.

Kindly take necessary action so that common people don't find difficulty during their railway journey or at least reply to my email with a solution to this....
Complaint comments  Read comments Complaint category Railways

Indian Railways — Parcel boxes not received

 sugrah on May 25, 2017
Dear Sir,

We have booked two box from pokran(pkn) rly stn to ghaipur city rly stn vide parcel receipt no. 983123 dated 16/04 /2017 with passenger ticket no 2711318540 to be board on 16/04/17.

After Enquiry at gct rly station my parcel not rec'd till date.

I request you humbly to please arrange to deliver my boxes at Ghazipur City. (GCT) Railway Station at the earliest

An early action in this matter shall be highly appreciated.

Thanks & Regards,

Sugrah kumar...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — No Information provided by Railway

 Vinay120279 on May 25, 2017
Respected Sir, I was to board a train called Panchvalley 59386 from GWL to JRC on 23 May 17. I was surprised that only one boggie of Panchvalley is attached to Chhatisgarh exp. My question is how a new passenger will come to know about only one boggie of different train is attached to different train. why no mention on the train ticket Even though in the announcement also it was not mentioned. Sir due to your silly mistakes i have suffered a lot. With no option left i had travelled in general compartment with general ticket.My sleeper confirm ticket got waste and i lost 380 Rs I asked for permission...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Train no 04413

 Minakshi Gaurav Poothia on May 25, 2017
यह ट्रेन लखनऊ से आनंद विहार है जिसका किराया अनीय ट्रैन रिजर्वेशन से अधिक है पर यह ट्रेन जगह जगह रुख कर अनेय ट्रेनों को पास कराती जाती है यात्री के पैसे और समय की आपके सामने कोई कीमत नहीं है किसी को घर जलदी जाना है या नहीं 1 अंत में मेरा...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Ticket booking & seat Allotment

 krit1604 on May 24, 2017
I have booked 2 tickets in 2AC class in Train no. 04501 date 23rd May2017, travel station LKO to CDG.
At the time of reservation our PNR status was RAC but on 23rd we got message seat confirmed in 2AC birth no.**& **.
Bt after chart prepared our PNR status has been changed from 2AC to 3AC (this thing happens only with us) & we forced to travel in 3AC while we paid amount for 2AC and deducted the same from our account.
for this incident (degradation of 2AC to 3AC) we dont have prior information & suddenly we have to travel in 3AC.
my complain is that we spend our money...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Railway theft three months ago status

 syed1234567890 on May 24, 2017
I was travelling from yeswantpur to secunderabad by train no 12736 garibrath express. The thief has cut the suitcase and stolen my jewellery worth rupees three lakhs. I have filed complaint in secunderabad p.s. on 20.3.2017 the day of theft itself. It is more than three months and no action has been taken. My daughters marriage jewellery has been stolen and I humbly request railway authorities to find my jewellery of 100 gms of rs. 3 lakhs. The loss is unbearable to me. Kindly take immediate action sir please. Iwill be grate ful to you sir....
Complaint comments  Read comments [2]Complaint category Jewelry & Watches

Indian Railways — 1 begs missing at ahmedabad station

 Harish Rathore on May 24, 2017
Dear sir,
I have a booked 5 begs indore to ahemdabad. But i have received at 4 begs in ahemdabad station. To begs loaded at tran no. 19310 slr. 57450. Loading beckside in 2nd compartment. But ahemdabad station unloading 4 begs only.
1 begs are missing in station. Tran coach seal indore to vadodara and vadodara to ahemdabad. Ahemdabad unloading 4 begs.
Please chek my 1 begs.
Thank you....
Complaint comments  Read comments Complaint category Railways

Indian Railways — Passengers travelling in reserved coach with general ticket

 yusufbabakhan on May 24, 2017
I am traveling in Ala Hazart 14321 train in S4 seat 25 but other person are having general class ticket and travelling in reserved coach. What is the use of taking reserved sleeper coach ticket from Moradabad to Jaipur.No Ticket Collector come in the coach and no RPF security guard comes in the train. Reserved coach becomes general coach
Kindly take strict action in this matter and improve the condition.

Thanking you
Yours faithfully
Mohammad yusuf khan...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Irregular time

 Ravi verma D. on May 24, 2017
Sir. Apke management ki wahaj ki bahot logo ko taklif hoti he.. Mere father ki train thi lko to adi on 23 may.. Or wo nhh se aa rahe the saramjeev se or lko se ek station phele hi train ruk gai or 3 hr late ho gai jisske karan mere father ki train miss ho gai... Or wo heart problm he... Ab ap bataiye iska bhugtan kon karega... Ministry ya fir pm... Agar ap logo se rail mantralye sambhala nahi jata he to please leave them... Thnks
Ravi Verma
Complaint comments  Read comments Complaint category Railways

Indian Railway Parcel Services — Parcel (motorcycle) did not reached

 riyaz ali mohammed on May 24, 2017
Myself mohammed riyaz ali, sir my motor cycle above 60cc and below 350cc is booked on 10/05/2017. Prr no. 2004587859 and lt no. 0493741 from visakhapatnam (Vskp) to balharsha (Bpq)
But the parcel not reached the destination station
Parcel over carried to ndls on train no.22415, parcel unloaded as on dt:13/05/2017
Sir please reloading the parcel on ndls as possible as earlier
Thanking you sir...
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Indian Railways — Regarding summer training at NER gorakhpur

 Preetish_5 on May 23, 2017
Dear sir /mam
I am a btech student of computer science and engineering branch I was will to do summer training at Indian railways signals and telecommunication centre, Gorakhpur . As I was told by the principal that they intake cs students so I filled the form with identity cards photocopy and an affidavit in the name of s&t Gorakhpur . When I went to submit they told me they will not take cs students at the end .now at this moment of time I can't apply for any internship or summer training . If I was not eligible they must have told me in the first place . Please look into this matter as...
Complaint comments  Read comments [1]Complaint category Institutes

Indian Railways — For Ticket reimbursement

 Gyandeep Mishra on May 23, 2017
Respected sir,
This is Kuldeep Mishra.i have booked 6 tickets from MYR to COI
all are sleeper class and the train no was 11093 on date 13-04-2017.
only one ticket was confirmed.
5 tickets was not confirmed.So i called to customer care within 24 hours.customer service assured me that your money will automatically deposite to your account. but this is not happened till now.
please do me a favour ...
please provide me money back for 5 unclear tickets

Thanking you...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Stolen my handbag in tain.

 R pallani Appan on May 23, 2017
We travelling in train no 22645, from bhopal to salem on 22/5/17.. My hand bag is stolen by a thief... At 4: 00 to 4:30 am in between nagpur to savegram. I infom to tc... But security officer is not available in train... After that we reach ballarshah staion... Fir is done... Copy is given by railway police...

Tc said me things are stolen, which is not re-cover......
Complaint comments  Read comments Complaint category Railways

Indian Railways — Dirty toilets and water leakage

 Rajul Golchha Minni on May 23, 2017
I m travelling from mumbai to jodhpur in ranakpur express (14708) dated 23rd may 2017.
I would like to inform about the dirty toilets and water leakage in our coach a1
The main entrance floor is full of water due to some leakage causing real discomfort.
We are unable to use the other 2 toilets..
Please help as we are traveling with kids.
The main entrance is very dirt with water...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Harassment at santragachi railway station kolkata by rpf. Date 21/05/2017

 ASKUMAR1997 on May 23, 2017
Dear Sir/Madam- I would like to bring into your notice about the harassment received by RPF at Santragachi station in West Bengal. I was travelling by Steel Express from Kharagpur to Howrah. I got into the compartment next to disabled compartment with valid ticket. Before entering in the Santragachi Platform, train stopped on the platform for few seconds. Being on hurry i just got down and realised that the train started again. So i boarded again, but the other compartment. When the train stopped and got down finally i was asked by RPF to stop on the platform. I was told that i have boarded disabled...
Complaint comments  Read comments Complaint category Other

Indian Railways — Allocating different coaches to husband wife against ticket booked jointly on 23/05/2017 with pnr no.2131983939

 pritam katoch on May 23, 2017
I had filed a complaint for providing different coaches to me and my wife for the booking of hemkunt express with journey date 14/06/2017, in between finding it difficult to travel in separate coach i cancelled the ticked and booked afresh for the same date and same train but ironically despite paring with amount of cancellation charges, again we have been adjusted in different coaches the detail of which as under;-

Pnr no. :2131983939 train no. & name : 14610 / hemkunt exp

Sl. No. Name age gender status coach seat / berth / wl no
1 pritam katoch 63 male cnf ...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Refund denied on waiting ticket

 Rajeev 5400 on May 23, 2017
I had booked a ticket from Lucknow to Bhopal for 21 May 2017 in 1AC, train no.12533 (Pushpak Express) and PNR no.255-9991455 and 243-1442085 under the names Rajeev Gupta, Geetu Gupta and Shlok Gupta. Even after the chart was prepared, the seats were not confirmed.

Due to this reason, I sent my employee for cancelling the ticket. Because of Unnao tragedy, that took place on 21 May 2017, there was huge crowd on all the counters of Lucknow station. According to the clerk, my employee could not reach the counter on stipulated time even when he was standing in the queue and hence clerk...
Complaint comments  Read comments Complaint category Railways

Recently Discussed

(53 minutes ago)
Ebiz Drive It Solution Pvt Ltd
Not paying employee salary & consultant fee
(59 minutes ago)
Malathi Jyothsna, Hyderabad
B malathi jyothsna.. Characterless & fraud woman in hyderabad
(1 hours 0 minutes ago)
Nsdl E-Governance Infrastructure
Applied pan application-not issuing pan card
(1 hours 47 minutes ago)
Cyber Cell
Fraud karne ke sambandh me
(1 hours 59 minutes ago)
Star Hospital, Road. No.10, Banjara Hills, Hyderabad
Non Refund of Money

Featured Complaints