Indian Railways Customer Care
Ministry Of Railways
Customer satisfaction rating: 1%
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Indian Railways Customer Care

Ministry Of Railways

Rail Bhawan, Raisina Road, DL, India
New Delhi
New Delhi District
India - 110001

Customer Care Phone Numbers and Contacts



Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Indian Railways Complaints & Reviews

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Indian Railways — No ceaning & no water

 sudip pandey on Apr 28, 2017
I am traveling by a train called Trivandam guwahati express (12507) from coach is A1 and seat no is 45.The train is already running late by 5 hours.. there is no water in toilet after bolpur station.. I have been requesting the train staff but no results has come out . Also there is no proper cleaning in ac coaches..Pls arrange water in next possible station......
Complaint comments  Read comments Complaint category Utility Services

Indian Railways — Refund from railway

 sanjeev tripathi1 on Apr 27, 2017
Till date we have not refund the same in my account

From: "sanjeev tripathi"
Sent: tue, 07 mar 2017 10:08:52
To: "darshan singh"
Subject: fw: regarding refund of ticket pnr no 6138572284

Reminder dt.07.03.2017

From: "sanjeev tripathi"
Sent: mon, 06 mar 2017 10:12:57
To: "darshan singh rawat"
Subject: re: regarding refund of ticket pnr no 6138572284

Dear sir,

We already sent the request letter alongwith original railway ticket through trackon courier vide docket no.1311874585 dt.18.02.2017...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Non receipt of books article

 Shailendra12345 on Apr 27, 2017
Respected Sir/Madam,
I have booked an article (motor cycle) from Bhopal to Nimach on 23-04-2017 but even after expiry of almost 05 days, the booked parcel not yet delivered at Nimach station due to which I am facing a number of difficulties. I am continuously going to railway station Nimach twice a day to trace out my booked parcel but receipt of any satisfactory reply or assurance from Railway parcel authorities is awaited so far.
Being a Central Govt employee it is not feasible for me to go again and again at railway station keeping in view of my duty hours.
Please look...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Indian Railways — Refund not credited

 ngmshah on Apr 27, 2017
Refunded not credited

I have booked a ticket and paid using my debit card, the payment gateway was paytmag. Then it was cancelled because of not confirmation of ticket and its showing refunded but i have not got the money till now. Please have a look below for further info.

Transaction id : 100000816095568
Refund id : 100000155586234
Refunded date : 24-apr-2017

Whenever i check my refund status, it shows refunded to bank, but it shows bank name as paytmag....
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railways — AC rail coach on train no 16527 date 25-04-2017

 Sooraj54 on Apr 26, 2017
Date 25-04-2017. Train no 16527 from ypr to kannur. Pnr no 4429610025. Coach no 99144-b2 and bert no 55
I took the above train to kannur and at about 10pm i found my entire blanket was wet and on investigation found that due to rain water was leasking through the sealed window. This was noticed on all side berth.
This was brought to the notice of the coach tt who arranged for fresh set of blankets. Fortunately the rain stopped and i could sleep after 11.0pm.
I wonder how this lapse could occur in a c coach inspite of paying higher charge. Its very well known that coaches for...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Regarding TT

 Hissie on Apr 26, 2017
I himanshi agrawal provided travelling ticket examiner my e ticket for pnr no 6300389871 from chhindwara to delhi...
He told me my name is not showing in his chart... I showed him my id along with my eticket too... He started giving me different norms... But i declined as i was having my eticket... So he made me get down from train at parasia n saying eticket is not a valid.. I want refund against my ticket as i didn't travel n strict action against travelling ticket examiner......
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railways — Complaint against ticket examiner for misbehaving with ladies

 Ritesh@211 on Apr 26, 2017
I smt b. Rai wife of sub. Rajmani rai (Army) was travelling in kafiyat express on 25th april from delhi to azamgarh. Mr pradeep singh coach attendant of b1 coach ac3. He unnecessarily demanded 600 rupees against seat provided ticket pnr no.2809060097.
My ticket was in waiting list (Status w/l 1 and 2). After this i was been shifted to sleeper class. Mr. Pradeep singh coach attendant in b1 coach ac3 told me to providing seat in ac3 in place of sleeper class... After crossing many stations, he has shown disregard and compelled to me seat under the seat of coach attendant. He has taken 600 rupees...
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Train delayed I'm on the way

 Ashwani Tekchandani Ashu on Apr 25, 2017
This happened on 25thst April 2017 when I had to return from rajkot to ajmer. My train jaipur okha Express(19573) was scheduled at 11:55 pm hrs. But it got delayed by 25min. and was expected to arrive at ajmer station at 15:25Hrs. the train got delayed more and more and arrived the station at 1:30 pm on rawdi, our journey started at 12:20 AM. Generally when a train is late it picks up speed and tries to lessen the delay. But this train got delayed and delayed and it became approx 3-4hrs delayed. Despite of reaching Ajmer in the noon, we reach at evening. There is no water in bathroom.its too hot...
Complaint comments  Read comments Complaint category Law & Civil Rights

Indian Railways — Train not running in scheduled time every day

 AsansolSudip on Apr 25, 2017
Train no. 12342 agniveena superfast is not running in schedule and it is a regular practice. It is starting from asansol at 05:30 am daily and reaches howrah daily to near about 1 hr to 2 hr late by 09:30 am to 10:30 am. If this practice will go for long run then we, who are traveling frequently will be in great problem. Though we have reported the same to asansol division but no step has been taken from their end. Sir we are working in a private sector and require to attend the office in time, due to delay by railway we are reaching office late daily. Please look into this matter with importance....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Fraud by the railways

My name is trideep chakrabortty i am from andal west bengal on 23.04.2017 i made a train reservation for katpadi on train number 12867 which is known as hwh pdy express weekly as it was on 22:30 pm at night from howrah south station. Therefore i boarded on 22388 black diamond express from andal as it was on 18:02pm and was supposed to reach howrah on 21:20pm. Its a shame for the indian railways that the train reached howrah at 00:15 am midnight and my train went away on its perfect time i called the howrah inquiry 5 times but i didn't got any help from them. After reaching howrah i...
Complaint comments  Read comments Complaint category Railways

Indian Railways — Ticket cancellation

 vivek15887 on Apr 23, 2017
I have booked a ticket from railway counter (Pnr : 6200682632).
I tried to cancel using 139 and also tried online facility to cancel the ticket, but the reason shown is "mobile number not exist against the inputted pnr".

I have mentioned my mobie number in the registration slip at counter still hope the ticket officer at the counter have not entered the mobile number.

Now the scene is i am unable to cancel the ticket using 139 and online available facilities.

Kindly help in this regards...
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — Non receipt of motorcycle booked from Nasik to new jalpaiguri

 Jakariya md on Apr 23, 2017
I have booked my motorbike from Nasik rly station to new jalpaiguri on 06 Apr 17. But stil in rly website my bike is still not loaded from Nasik but bike is not available there. And on 23 Apr 17 I personally go and check at njp rly station but still I ve not received my bike. Pl help me to get the same as early as possible as I'm in need of it at utmost. PRR no. 4000542479 Thanking you....
Complaint comments  Read comments [1]Complaint category Motorcycles & Scooters

Indian Railways — Trains are running late between agra and kharagpur division

 bodhisatya2007 on Apr 23, 2017
From last couple of months 12886 Aranyak Express is running late by 50 minutes to 1 hour and 12884 Rupasi Bangla Express is also running late by 30 minutes to 45 minutes. While we are checking at the app like erail or indian rail or other websites authorized by Indian Railway they were reporting that trains are running right time. Please look into the matter. Time has come to check whether the particular authority is reporting correctly or just they mere check the authenticity of the report....
Complaint comments  Read comments [2]Complaint category Railways

Indian Railways — Tickets reservation

 Srikumar Sahoo on Apr 22, 2017
Sir i am a cancer patient. My pnr number is 6663878088. I book my ticket on jan 20. But ticket is not conform. Journey date 23/04/17 on2.10am. Sir please conform my ticket. And get necessary acton. Sir the system is so poor. Please action in this matter. Cancer patients very painful. Please journey is comfortable. Please don't late. Action please. Thank you....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Theft in bagh express 13019

 ranjan7602 on Apr 22, 2017
While travelling with family from HWH to GKP in 13019 UP, Bagh Exp (PNR 6362167549) on 21 Apr 17 at around 1745 hrs between Dewaria Sadar and Chauri Chaura, the ladies purse was stolen which caused loss of my PAN Card, Driving Licence, ATM of HDFC and ICICI Bank, Cash of Rs. 12500/-, jewelleries costing approax Rs. 25000/- and keys of my House and Bike. please initiate adequate actions and advice me to take further steps....
Complaint comments  Read comments [2]Complaint category Government Organizations

Indian Railways — My baggage missed [Resolved]

 adityasingh21 on Apr 21, 2017
I was travelling pnr no. 2811418742, dated 20.04.2017 in muv ndls sf train (12581) from manduadih to new delhi coach no. Ha1 & my seat no is 4. I missed baggage below the seat. Please help to get this bag as this bag contained mustard oil, ghee n all who give my loving mother. Requesting you to please help me to optained this bag. My no is 7066529775....
Complaint comments  Read comments Complaint category Railways

Indian Railways — Refund not received for jan 17

 dhiraj@1980 on Apr 21, 2017
I had booked online ticket for 26/1/17 from katra to ambala but out of 06 only 01 tikcet confirmed and rest cancelled. I did not get any refund after waiting for 02 days i filled tdr and i got a response today that it is rejected. Pnr number 2227067354.
I need a refund of the ticket on urgent basis
As per rules on online ticket it should be refund automaticlly but i did not receive the refund....
Complaint comments  Read comments Complaint category Travel & Vacations

Indian Railways — Non delivery of parcel booking at NDLS to PDY

 siruvar on Apr 21, 2017
Consignor mtg learning media p ltd had booked 3 boxes of books to siruvar pakkam (Consignee), puducherry on 13-04-17 to be loaded in rajdhani express from delhi to puducherry on 16th april. While the said train has reached destination on 18th april, the parcel office informed that the three boxes have not been received. Again on 19th and 20th parcel office at puducherry was contacted regarding the missing parcel, but we have not got any concrete answer about the whereabouts of the parcel. Even the online status has no updated info on the parcel. Request you to kindly trace the missing parcel and...
Complaint comments  Read comments [2]Complaint category Education

Indian Railways — Allotment of seats for waiting list passengers

 Dhanapal Mariappan on Apr 21, 2017
I have reserved for my journey with my wife both are above 50 from CHENNAI to Salem with PNR 4330861729 today 21 042017 with a waiting list of 8&9. On cofirmation we are allotted the seats one in D5 coach and another at D 13 coach which highly irritative one and also very difficult to travel. Pls avoid such kind of allotment and make the passengers for comfort journey....
Complaint comments  Read comments [1]Complaint category Railways

Indian Railways — Pantry canteen

 Sailesh Mourya on Apr 20, 2017
Dear sir as per railway rule veg meal is about 45 ruppes but in pantry rate is too high i travveling with my wife in 13005 amtirsar mail on 18.04.2017 with pnr no 6300041090 we pay 300rupees for 2 veg meal and food is not good and water
Rail neer they put lot of railneer in train from hwh but they selling local brand water in train when i go to pantry they told me that neer is hot they do not put the neer in ice drum only local water was in the drun i take 2 bottle of hot neer...
Complaint comments  Read comments Complaint category Railways

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