[Resolved]  BSNL - Karnataka — Dead Phone/False promise/Impolite Behavior From your lineman

Address:

Hassan, Karnataka

On July 19th, 2010, Monday, and Dated 26th July Monday, I requested to fix my landline problem and as a result I requested and wrote to following respectieve people from telicom dept.

To, Hassan BSNL, Bangalore BSNL
CC: DEPARTMENT OF TELECOMMUNICATION - DoT(HQs)
Sanchar Bhavan, 20, Ashoka Road, New Delhi-110001
BCC: MOC&IT, MOS (Telecomm & Posts), [protected]@nic.in

On 20th July 2010 I got e-mail epaly from Addl. Private Secy. to Minister of State for (C & IT) saying that The message has been forwarded to the concerned authority for necessary action.

But nothing has happened till date its been nearly 1 year the BSNL is not able to fix the dead phone.

Please note the damages was done by one of its linemen. BSNL Karnataka is responcible.

Please let me know if anybody can help from yor end.

Thanks

Raghunath
+[protected]





To, Hassan BSNL, Bangalore BSNL

CC: DEPARTMENT OF TELECOMMUNICATION - DoT(HQs)

Sanchar Bhavan, 20, Ashoka Road, New Delhi-110001

BCC: MOC&IT, MOS (Telecomm & Posts), [protected]@nic.in

Dear BSNL Team,

Sub: Line connectivity issue

On July 19th, 2010, Monday, I requested to fix my telephone problem, after experiencing terrible problem from your lineman. I am writing to obtain damages for a huge mistake for which I strongly believe that you and your staff is responsible.

The bottom-line: I missed the communication with aged parents, along with my family members. I was trying to sort out this mess in a decent manner; unfortunately your lineman is making us sick day by day. We were unable to speak with my father and mother till date.

Because your organization caused the problems, for that we expect you to work with us to obtain a satisfactory resolution with immediate effect. Specifically, we expect you to:

1) Verify the whole incident thoroughly.

2) And to be fix the existing landline in three days time which I have been used for more than 10 years[protected].

Your line man has changed the phone without our permission or any notification.

The issue was fixed for a day but resurfaced the next day. Someone called my mother on 23- Jul-2010 around 20.00 hours enquired about telephone working condition who was refused to give his name. But the connectivity issue resurfaced on the next day.

We have always been loyal to BSNL because of the exemplary treatment we have received from you and your attentive staff till 2006. We suggest that you coach Mr. Dharmappa-lineman in proper policy procedures and in customer relations. His impolite behavior does not reflect positively on BSNL.

Please call me on my HP number or please give me your (respective personal) direct number for confirmation that our requests will be honored. If I don't hear from you, I will report you to the appropriate regulatory agencies in India as well as Indian consulate in abroad.

Please note its 67 days and so far nothing has happened. Please find the previews complaint with this mail.

Thanking you, more strongly,

Raghunath KR/ +[protected]



Note: Forwarded message attached

-- Original Message --

From: "Raghu"raghunath.[protected]@rediffmail.com
To: [protected]@bsnl.co.in
Cc: [protected]@bsnl.co.in,[protected]@sancharnet.in,[protected]@sancharnet.in,[prot...⇄
Subject: Dead Phone/False promise/Impolite Behavior From your lineman Mr.Dharmappa (Refe: Athihally Exchange[protected]
To,

Office of the Principal General Manager,
Bangalore Telecom District,
Telephone House,
Raj Bhavan Road, Bangalore-1.

CC:
DEPARTMENT OF TELECOMMUNICATION - DoT(HQs)
Sanchar Bhavan, 20, Ashoka Road, New Delhi-110001

Dear Sir/Madam,

Greetings to You from Annoyed Customer,

Subject: Dead Phone/False promise/Impolite Behavior From your lineman Mr.Dharmappa (Refe: Athihally Exchange[protected]

My phone is dead for last 60 days and nothing happen despite continue complaints in BSNL office in Athihally, Sakaleshpur and Hethur. It seems that no system works for us and we are paying the bill for dead phone.

We have been using BSNL land line (+[protected] for past ten years without having any problem. Past two years the land line connection has been (your line man Athihally Exchange[protected] switched to wireless phone (+[protected] without my knowledge and since then we are finding hard time to stay connect.

I look forward to hearing from you and to a resolution of this problem. And also from now onwards you (Respective Divisional Personal and your line Mane - Athihally – Sakaleshpur Personal) is responsible further damages for my phone and etc.Please be informed that I/ We already spend many thousand rupees to get it repair and for my travel expense but that is not helping to get to the bottom of my problem because of you lineman and next in line BSNL Staff.

Please also make note that your line man having fun on my elderly parents (aged above 60 years) for making them to travel three exchanges (Athihally, Hethur and Sakelshpur – Hassan District). I/we will not accept this kind of behavior anymore from your Athihally lineman)

Any queries please do not hesitate to call me on my HP number indicated below.

Yours sincerely,

Annoyed Customer,
Raghunath.KR .H/P +[protected]
For your reference: Athihally Teli Exchange:[protected], Sakaleshpur BSNL office:[protected]