Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi All,
I have many time complained to IP tv people but they are responding any thing . below are the communication done to my way people.

RE: remainder -4 :- IP TV for The land line 26621905‏
From: mihir patro ([protected]@hotmail.com)
Sent: 29 October 2009 12:25PM
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in; vijay.[protected]@myway.in


It is disgusting that no reply and no solution were provided for the below issues.And frequently the freezing issues are coming up now. Please restore the things at the earliest.
Regards
Mihir



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in; vijay.[protected]@myway.in
Subject: RE: remainder -3 :- IP TV for The land line 26621905
Date: Tue, 27 Oct 2009 12:08:22 +0530

Hi Sridhara/Vijay/Malkeet,

Please find the attached pdf file which say's the no of channels to be provided to the customer at the time of registration. And Please reply to the trailing mail also.

Note :- try to resolve the case at the earliest else I have to take the help of law.

Regards
Mihir


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in; vijay.[protected]@myway.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Mon, 26 Oct 2009 16:06:05 +0530

adding mr Vijay's email id.



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in; malkeet.[protected]@myway.in; m.[protected]@myway.in; [protected]@myway.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Mon, 26 Oct 2009 16:04:18 +0530

Hi Sridhara/Vijay/Malkeet,

I have not received any update on the below mail. It frustarting while not getting any reply. As the people will having their own work also. And top of of that below are the some problem.

The setup box is geeting hanged.
PNR status is not coming
I will be getting the universal remote , as per mr vijay's earlier conversation before 17 days and now he says that they are not having the stock.
And Malkeet has promised me to resolve the Technical problem with the setup box But there is no response from any technical team.
Please see the attached pdf file what you have offered while taking the application form. And I am going to provide you the other pamlet by tomorrow.


Regards
Mihir



[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@myway.in; sridhara.[protected]@myway.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Thu, 8 Oct 2009 14:29:14 +0530


Hi Team

Thanks for update . I am having some problem as below so please try to resolve .

While filling the CAF the agent has charged me 1500/- and promised to provide the universal remote and Scratch card offer. But how ever later he has confirmed it is not possible but I can pay the differential amount of RS 500/- to avail the offer.
Some of the channels are not coming like ND TV imagine , 9X,UTV movies ,UTVI business news (These all are mentioned in PAMPLET) and also informed that now the channels nuber are increased to 140. (if required I will provide you the scan copy also).
Movies on demand is obsuletly free for 3 months also mentioned but it is not coming.
By seeeing the above offer our family has decided to go for myway entertainment jab chaho jo chaho , So please try to provide the above things for fulfilling the promised service while taking the connection.

Thanks and Regards
Mihir Kumar Patro



[protected][protected][protected][protected]
Subject: RE: remainder -2 :- IP TV for The land line 26621905
Date: Thu, 8 Oct 2009 02:31:29 +0530
From: [protected]@myway.in
To: [protected]@hotmail.com


Dear Customer,


Thank you for writing to us at myway.


Myway services are now installed at your residence.


We would like to extend our apologies for the delay in installation.



Our Customer Care Number is [protected] to hear from us.


Regards
Customer Service Team
Myway.



[protected][protected][protected][protected]
From: mihir patro [mailto:[protected]@hotmail.com]
Sent: Tue 10/6/2009 12:16 PM
To: Sridhara B S; Help
Cc: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: RE: remainder -2 :- IP TV for The land line 26621905



yet did not received any mail or confirmation.
Regards
Mihir

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: sridhara.[protected]@myway.in; [protected]@myway.in
CC: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: remainder -1 :- IP TV for The land line 26621905
Date: Mon, 5 Oct 2009 11:24:04 +0530

Hi Myway Team,

I have not received any response from You .

Regards
Mihir


[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: sridhara.[protected]@myway.in; [protected]@myway.in
CC: [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@bsnl.co.in; [protected]@sancharnet.in
Subject: IP TV for The land line 26621905
Date: Sun, 4 Oct 2009 16:34:24 +0530


Hi,

This is with reference to CAF 10028506 of MyWay IP TV .



I have given a request on 9th Sept 2009 to get an IP tv connection and till date I have not got connection for home entertainment through IP TV . After repeated follow up I got response on 25th Sept that I need an type II modem from BSNL and immediately I made the necessary arrangement for the same. After that I received the message from your technical department that due to technical limitation this will not work-out, however after a long fight the technical department and also Mr Sridhar Karnataka head of operation has given us a commitment that they will solve the long pending issue and do the installation before 3rd October 2009. But there is no response from the team on this matter and when I tried calling them on their phone number not a single response come.



Please look in to the matter seriously as this is almost near to a month that With the hope of IP TV I am without any home entertainment in my home.

Note to BSNL and My Way :- Please letus know why BSNL has not provided the port for the right band width as it ia a integrated part of BSNl.



The cost incurred to me for the IP TV and Follow up



IP TV Advance 1500

BSNL type II modem 1600/-

and Phone call charges around 300/-



Grand Total :- RS 3200/- and all my valuable time wasted for convcersation with IP TV .



Thanks & Regards

Mihir Kumar patro


Please make the necessary arrangement for the IP TV entertainment by 5th October 2009 and take this as notice else you need to face the legal action.

My bsnl landline number is 28531967. The bsnl broadband is not working. Please attend. Matter is most urgent.

Regards
R.Rajendran

I had done BSNL two timesonline recharge through BSNL portal. detail is as below
Date:[protected]
Transaction ID: TXT[protected]
Amount:220 (top up)
Receipt No: [protected]

Date:[protected]
Transaction ID: TXT[protected]
Amount: 110 (top up)
Receipt No.: [protected]

I had done both recharge and transfer my money through net banking. money was deducted on same day, but still i haven't got above both balance till today. I booked complain on[protected] and enquired 4 times. but there is no response from their side. Please help me.

I am a resident of Vivekananda Nagar, Kukatpally having a BSNL landline phone with number[protected].
My phone line is not clear since many months and I have raised the complaint umpteen number of times. I even met the concerned person in Vivekananda Nagar exchange personally but could get only promises in return.
I would request the concerned authorities to look into this matter urgently.
Thanks
Seshagiri

My mother KAGITHA ADILAKSHMI had taken a post paid connection from BSNL(AP CIRCLE) 5 years ago. Then she deposit Rs.1000.00 for connection. After 4 years i.e. 04.09.08 she handover the sim to BSNL office.
She put letter to give her deposit back. After feb.2009 she received a cheque from BSNL. In this cheque my mother name is wrongly posted i.e. KADALI in place of KAGITHA. Then I am send back to the cheque to BSNL and write letter to change the name.

But still we cannot recieve the amount from BSNL. No.of times we contct in phone to officals of BSNL. but they cannot respond.

mobile no.[protected]
account no.[protected]

my mother address
KAGITHA ADILAKSHMI
D.NO.21.11.54.
REST HOUSE ROAD,
NEAR FISH MARKET
BHIMAVRAM
W.G.DT
A.P
PIN.534201.

Sir,
From several day's I am trying to recharge my cellone([protected]) account but not its not getting recharged. So many time I have called customer care excecutive regarding this matter but of no use. Now my talk time validity is over and I am not able to make any calls. Please made favourable action.....

20% discount to govt/psu emp
I paid deposit of Rs.750/- for broad band unlimited 750 connection to my Tel. No.[protected]. Being a PSU permanent employee, I applied for 20% rebate/discount to my broadband bill along with necessary proof of pay particulars signed by my Accounts Officer, ID proof, copy of land line bill etc. The Accounts pupil of Saroornagar Telephone Exchange, Hyderabad had not considered and allowed 20% rebate to my BB connection and sent the following bills stating monthly charges of Rs.750/- instead of giving 20% rebate in it. Being a prompt payer I paid the bills.
Customer ID [protected] A/c No. [protected] Bill No&date[protected]/08/2009 Rs.922 Customer ID [protected] A/c No. [protected] Bill No&date[protected]/09/2009 Rs.733 I request the BSNL authorities to consider 20% rebate to my above telephone from next bill onwards.

Dear Sir,
From the time the telephone is been installed its not working. the volume is very low during the incoming calls.we are not able to do our outgoing calls. i have already given a oral complaint and web complaint. WEB/BF/93522554. but no action has been taken. I kindly request you to Replace my instrument or do the Alternative.

Dear Sir,

My land phone[protected] at my home is dead since 12 days. When i complaint at my local exchange they are telling that cable cut happend and take more time to rectify the complaint. we are waiting,but they don't take any action, Kindly do the necessary to rectify...

KAUSHIK CHATTOPADHYAY
OPPOSITE OF BOLPUR SDO OFFICE
HOUSE OF BISWANATH MONDAL
HOLDING NO-78/2,BANDHGORA,BOLPUR,WEST BENGAL

SIR, MY SON BY MISTAKE ACCEPTED THE OFFER OF RINGTONES PROVIIDED BY BSNL IN MOBILE NOS. [protected] AND [protected] AND RS 37 WAS DEDUCTED FOR HE MONTH ON 6.10.09. I DONT WANT ANY RINGTONES . FOR THIS I HAVE SENT MESSAGES AS "UNSUBSCRIBE" TO 56700 AND 56799 ON 19.10.09 AND 23.10.09. BUT I AM SORRY I HAV NOT RECEIVED ANY CONFIRMATION MESSAGE. PLEASE SEE THAT NO MONEY IS DEDUCTED IN THE MONTH OF NOV 09 AS I DONT NEED ANY RINGTONES


SUDEEP BANERJEE M NO [protected]
EMAIL :sudeep.[protected]@licindia.com
[protected]@rediffmail.com

I did submitted the application to shift on 24th October 2009. But our intelligent BSNL people disconnected the connection on 19th october itself. Now nobody knows the status of the connection, whether is it already shifted or not. I tried calling to the so called customer care no 25421100. There is no response at all.
I think BSNL is the only service provide in the entire world for not being customer friendly. In spite of this being government agency it is enjoying with lot of customer base. I think everybody should go out of BSNL servcie. Only then these people will learn some lesson.

If anything can be done for this issue please do it. Or else i am moving to some other private connection. It is OK to pay more if the service is good.

I'm using BSNL cellone mobile since last a few years.
I've registered my cell no. with do not call/disturb facility by sms as per instructions given in advertisements, i've sent SMSs again and again many times till one year but I've not registered with this facility even after getting confirmation messages. After one and half year i've sent many e-mails to BSNL's top level officials in response of those, One officer called me and asked about the problem and told me he'll solve the problem but i've to send one handwritten application to him... after all this i've registered with the fcility.
Now i'm getting a lot of messages related with various marketing companies. i've tried to register again, if there is any other facility related with 'do not disturb' but now i'm helpless.

Sir,

I am a customer of BSNL landline, having telephone number[protected], under Kalamassery Telephone Exchange. My land line connection has been stopped working for last three weeks. I had made my complaint to the nearest Telephone Exchange many times. But no action been taken to solve my problem by telecom authority. So i kindly request u to take immediate action to solve the problem

Regards,
Vishnu K B

BSNL Landline Phone dead from 23.10.09
My Landline phone no [protected] at Mujaffarpur Bihar, is dead from 23.10.09. I gave complain to the 198 but till now no any one check the fault & reconnect the Phone. I also booked the complain so many times in Sampark 1500, but donot receive any response....

Hi,

I am using my pre-paid BSNL cell from past 6 YEARS.
From about 4 months I am observing that heavy money deduction happening from my pre-paid cell.
I have verified that I am not subscribed to any services/sms etc.

But still huge amount getting deducted every day.
I had called the customer center and registered complaint many times but still no use.
Is this a alternate plan from...

Dear Sir/Madam,

Today ie 26'Oct 2009, we received a call from BSNL Hyd informing that we need to clear a bill amount of Rupees One Lakh pending on consumer number[protected]a commercial connection-STD PCO) though we have cleared all the bills untill it's last connected day. 5 years ago my father received a letter from DGM Musheerabad informing that the connection on his name would be disconnected if the pending bill on consumer no 27639083 wa not cleared. Then my father had a written complaint to DGM that he being a sr.citizen and never been a defaulter to BSNL would take legal action and see that justice is done. since then there have been no calls or complaints. Now this is repeated. I would like to bring to your kind notice that BSNL would never retain the connection if the previous billed amount for last 15 days is paid.I wonder how the department personal would wake up once in 5 years. If this bill has to be paid, then why were they have not served a notice to us till today.(15 years after disconnecting)

sir i have been using bsnl broad band internet since last 4 months first 2 months i got normal billing of rupees 400 to450 per month but in the last month suddenly shooted up to rupeees 1300 it might be due to my over use but in this month of october i was careful and watching my usage regularly suddenly when i checked my usage on 24th oct surprisingly it shooted up to 2000 mbs then iverified my internet usage day by day i came to know that internet was used by somebody in my absence (when i was out of station ) i also observed usage of internet shown on the days in which i have opened the computer so iam very much worried of misuse of my internet by some other modem which is causing me monetary loss and my privacy so i request bsnl officers to look into my complint and help me in knowing the facts hoping for prompt and early action thanking you DR S L LAHOTI CHENNUR 504201 AP PHONE [protected]

Dear Sir / Madam,

I have applied for refund the security deposit on 8th June.09 against my telephone no. They are accept my application. But till now i am not get the security deposit money. Today when I visited the BSNL Visited at 8, here Street branch & they are given me a Letter & Told me that collect the money from 8, Bentick Street.

when i was gone 8, Bentik Street, They are told they have no such information / instruction to given the security money from here.

It's going 4 months latter but I am not get the security money. Therefore i request to you, pls help me on this regards.



Thanking You
Sunil Das
9, Ahiri Pukur. 2nd Lane.
Kolkata - 700019
Mob:- [protected]

UNSUBSCRIVE WAP SERVICES
I am a BSNL customer. My mobile number is [protected](Haryana Circle).Accedently i subscribe to wap model 30 service from india times 58888 on 22 sep 2009. on 21 oct i got the message from 58888 that Your Sub Model of the Day will be renewed on 22/10/09.To Unsub click here http://203.199.70.160/site/t.jsp?i=744 but given URL could not be opened.I have complained about this earlier to custmer care but still problem not solved. Now i request you to kindly stop the daily SMS to me from http://wap1.indiatimes.com/wapsub.html?t=subwapmodel30&p=dd&a=1..And also cancel my account in "wap.india times.com".
Thanks/Regards
Prem Singh

Sir,
[protected]
Dear sir/madam
mere cellone mobile no [protected] par shayri sewa actiwate thi,
main shayri sewa ko band karna chahta tha,
iske liye maine customer care par contect bhi kiya,
unhone mujhko ek sms bataya "UNSUB SHYARI" jisko 55666 par send karne ke liye kaha tha,
maine sms send kar diya is baat ko three month ho gaye hain firbhi mere a/c se har month ko shyari sewa ke liye 30/- rs detect ho jate hain.
har maonth sms karne par bhi ye sewa mere no se band nahin ki gayi hai.
aapse request hai ki mere problam par jara cinsantret karen.
do somthing.
thanks
jitendra saini
[protected]