[Resolved]  BSNL Landline — no reply to the complaint

Address:

Maharashtra

To,
The Regional Manager,
BSNL, Aurangabad,
Maharashtra

From,
Kallippara Bhaskaran Thomaskutty,
Plot no.3, N-9 H,
M-2 road, Hudco, A’bad.
Land line no[protected]
Consumer no.- 3118756.
email: [protected]@gmail.com

Subject : getting justice from the apathy of officials.

Honorable Sir,
I am a consumer of BSNL. At the same time I am a victim of apathy of the employees of BSNL.
My landline phone was disconnected in the year 2007. When I went in to the nearby Harsul T point BSNL office I was told to go to Mukundwadi head office. There in the head office I was informed if you pay Rs. 178/- you will get your phone re-connected. So, I went to the BSNL office beside Jalna Road and paid Rs. 178/- on 30th April 2007. Bill no. is 99044/30. The copy of it is given below:


For my great surprise the next day my land line got activated. The whole family was very very happy. But our joy did not last more than one day. The very next day again my landline was disconnected. Then I paid no heed for almost one year.
Again I felt like getting my phone connected I used to go to Harsul T point BSNL office.
They finally told me to pay Rs. 844/- and your problem will be solved permanently. I reluctantly decided to pay that amount on 16th August 2008. I paid Rs 844/- bill no. is [protected],25,26,27.




Again the next day my phone got connected. We were again very happy. But automatic reminder calls came repeatedly and warned me to pay the bill. It also comforted by saying “if you paid the bill please ignore this call”. As I already paid the bill, I ignored those calls. But for our utter disappointment our landline connection was again disconnected after one month.
I kept on contacting and requesting BSNL Harsul T-point office and Mukundwadi head office umpteen occasions, but all in vain. Finally, one man from the BSNL Harsul T-point office kindly informed me though I paid the bill there is no entry of that amount in their computer. That was the last official information I got. I did not know whom to contact further.
But the main problem I face is after paying the bill what else I should do to get the entry of the amount into their computer? Is it my job entering the amount into the computer? Should I pay extra amount for computer entry? All these are the questions I have no answer.
I don’t understand why the landline employees of BSNL are treating innocent people like me in such an irresponsible manner. When telecommunication took India by storm and global giants of handset and cell phone manufacturing companies are competing to invest in Indian telecommunication field to reap heavy returns to their investment. It seems that the employees of BSNL are absolutely unaware about what is happening around them and the huge loss incurred to the departed because of their fault.
Honorable sir, is there any way out for me? Is there any provision in BSNL for me to get my landline phone reconnected again (not for one day or one month, but on the regular basis.) If there is no option at all remaining for victims like me it is my humblest request that please let me get my money and the deposit back so that let my soul escape from the BSNL landline trap permanently.
I hope that at least you will pay attention to my grievances. I conclude here with high expectation of your favorable response to a victim like me.

Date: 9th August, 2010
Place: Aurangabad, Maharashtra
Yours faithfully, K.B. Thomaskutty