[Resolved] BSNL Mobile (Kolkata Region) — Call ended Unexpectedly any time

mailm74

from Chennai, Tamil Nadu

Address:

West Bengal

I am a BSNL Mobile subscriber of Calcutta region. Since last few weeks, I have noticed that if I call to a BSNL mobile number from my BSNL mobile, the call becoming ended unexpectedly, and it is happening very frequently. Also I have noticed that the BSNL network have some serious problem in Salt-lake & Jadavpur region of Kolkata city, because I have faced lot of network issue when I used to travel this above two places.

I would like to request you to have a look in this issue & try to resolve it as soon as possible. This BSNL Mobile network issue in Kolkata city creates lots of problem to all of its subscriber & the BSNL authurity does not bother about it. I aslo think that this is the reason why people shift their mobile connection from BSNL to other private telecom company.

If you please resolve this issue & let me know the status quickly, I will be grateful to You.

Thanks-
Prosenjit

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Arvind123ful

from Bankura, West Bengal

Today I have Received a massage from 56505005 having this contect
Thank you for Subscribing for Masti Pack. You have been charged Rs 5/30 days for
all other exiting subscription pack details, SMS help sub to 56505

I did not subscribe any value added sevices from BSNL. then why BSNL Activate
this masti pack.

Second thing I registered In Do Not Disturb ID : 153665 on dated 21/08/10
but still I have got these type of anoyed message useless. I now think to Go
Consumer Forum of my District if my problem is not rectified.

Arvind Kumar Singh

Arunachal Pradesh
Itanager
Ziro
[protected]

pendseanil

from Nagda, Madhya Pradesh

Today I have Received a massage from 56505005 having this contect
Thank you for Subscribing for Masti Pack. You have been charged Rs 5/30 days for
all other exiting subscription pack details, SMS help sub to 56505

I am also facing same problem. BSNL local office said we can not refund the amount.
this is second month they deducted Rs.5.

if BSNL deduct Rs.5 from 25% of customers they can manage salary of there employees for few months.

I am also planning to go to consumer forum of my dist.

Anil Pendse
Ratlam (Madhya Pradesh)
[protected]

santu malik

from Port Blair, Andaman and Nicobar Islands

I have a BSNL prepaid mobile connection. Yesterday, I found that my existing balance was going down by its original amount without any outgoing call from my cell. It is very regretful to all customers that without any service how a company can deduct customer's balance. If it is going on, nobody will trust or believe in this company.

Exact clarification must be intimated for their fault.

Santu Malik
Kolkata
[protected]

Amitav Chandra

from Bengaluru, Karnataka

It happened with me too .

Amitav Chandra

from Bengaluru, Karnataka

I have Received a massage from 51234030 few days back, that CRICKET BSNL ALERTS IS ACTIVE and Rs. 30/- per month is subcription fee and cleverness is that for deactivation the procedure and given is unfinished one, so that customer is not able to deactivate it.
For your information, I did not subscribe any value added sevices from BSNL else they may have programmed the message in such a way that any, most frequently used key of the mobile is the activation key or activation sequence.so, any unsuspecting customer falls prey to there bizzare tactics.

I now think to Go Consumer Forum of my District if my problem is not rectified.

Amitav Chandra
[protected]
Dankuni,
District - Hooghly
West Bengal