[Resolved]  BSNL Mobile Odisha — nexGTv + subscription without consent

Address:Odisha

I am a BSNL Odisha prepaid customer and my mobile number is [protected]. Today i.e. 5 July 2012 at 9.37 AM, a message came from some nexGTv telling "Thank you for showing interest in nexGTv+. To access mobile TV, pls click http://axle.nexg.tv". Immediately came another message saying "<82 M YES> you have requested subscription to nexGTv + Gold Pack bulletin of Rs 99. To confirm, pls forward this SMS to 57776". Again, another message came from 57776 telling "Your subscription to nexGTv + Gold Pack of validity 1 MONTH is confirmed. You have been charged Rs 99. For access, click http://axle.nexg.tv"

Before I could understand anything, these all happened and my balance was reduced by Rs 99. I became dumb founded. I have not sent or forwarded any message to subscribe to any service. I have not subscribed to any such service either. How anybody could do all these things without my consent or acceptance?

Will the BSNL Odisha explain how this could happen? Can I get back the balance that has been deducted?

Pramod Kumar Nayak
Was this information helpful?
No (0)
Yes (0)
Aug 13, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

BSNL MEERUT-UP-W

peekay on 21-AUG, 2012
nexGTv + subscription without consent
I am a BSNL merut-up-w govt under tarang -postpaid type customer and my mobile number is [protected]. Today i.e.21 aug 2012 at 5.57 PM, a message came from some nexGTv telling "Thank you for showing interest in nexGTv+. To access mobile TV, pls click http://axle.nexg.tv". Immediately came another message saying "<82 M YES> you have requested subscription to nexGTv + Gold Pack bulletin of Rs 99. To confirm, pls forward this SMS to 57776". Again, another message came from 57776 telling "Your subscription to nexGTv + Gold Pack of validity 1 MONTH is confirmed. You have been charged Rs 99. For access, click http://axle.nexg.tv" AFTER SMS I AM SENDING SMS I DONT WANT GTV PACK PLEASE NOTE MAINE APKO SAHMATI NAHI DIYA HAI BUT NO REPLY

YADI MERE BILL ME 99 KA BILL JUD KAR AAYE GA TO ISKA JIMEDAR KAOUN HO GA BSNL customer CARE 1503/[protected] PAR BAT KIYA SANTOSHJANK JABAB NAHI MILAI became dumb founded. I have not sent or forwarded any message to subscribe to any service. I have not subscribed to any such service either. How anybody could do all these things without my consent or acceptance?


Can I get back the balance that has been deducted?
Some person called me to provide this service and said that i[censored] are not satisfied with this u can terminate the service any time by sending SMS. I tried a lot but the same is not compatible with my LG Mobile. More Strange that neither their website is existing nor any SMS is being forwarded to the site and a sum of Rs. 99/- p.m. is being charged every month by the company without my consent. This is a clear cheating to the genuine customers of BSNL.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Bharat Sanchar Nigam [BSNL]
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    38%
    Complaints
    15954
    Pending
    0
    Resolved
    6087
    Bharat Sanchar Nigam [BSNL] Address
    Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
    View all Bharat Sanchar Nigam [BSNL] contact information