BSNL — No action taken against complaint even after 1.5 weeks

Address:

Bangalore, Karnataka

To

The Asst. General Manager (PR),
Office of the Pr. General Manager,
BSNL, Bangalore Telecom District, Telephone House,
Raj Bhavan Road, Bangalore – 560001

Sub:- Complaints raised several times but no action taken

Sir/Madam,

This is to inform you that I’m the customer of BSNL Landline and Broadband service having Landline Number – 28452985, Customer ID – [protected] and Account number – [protected]. I have raised complaints so many times as internet is out of service and also for noisy landline, but no action has been taken so far. I’m providing you the complaint / docket numbers that I raised.
Broadband internet out of service complaint number :- [protected] ( one week over , no action taken )
Landline related complaint/docket numbers :- ( one week over , no action taken )
[protected]
[protected]
[protected]

Even though I raise complaints, the complaints are closed automatically without any action. I really wonder how technician can close the complaint without resolving the issue. Technicians always expect some bribes , if we don’t offer them any money they won’t work on the complaints and this scenario is very normal in the case of BSNL. I’m providing you such number to you whose name is Mr Thimmiah and his mobile number is +91 [protected]. He’s an in-charge at Whitefield exchange and very famous for asking money. I can also provide other customer’s feedback on the same.
Therefore I’ll cancel my BSNL connection for worst experience and inform you hoping that the necessary action will be taken. I won’t be surprised if I don’t get any response from your end as well as I know BSNL people work in similar fashion as experienced.

Thanking you,

Yours faithfully,

Arijit Bhowmick

Place :- Bangalore 560067
Dated : June 20th,2012