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Bharat Sanchar Nigam [BSNL] Complaints & Reviews

1.9
Updated: Dec 5, 2025
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P
Puneet_BHEL
from Pune, Maharashtra
Oct 29, 2011
Resolved
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Address: Haridwar, Uttarakhand

I applied for New broadband + Landline NTC home connection on 15.10.2011 at BSNL EXCHANGE, Haridwar.

But I am still to hear from BSNL regarding the issue after period of more than 15 days. And no satisfactory reply has been made by BSNL officials in Shivalk Nagar & Haridwar exchange every time when I contacted to them.

As this connection is urgently needed by me & no responsible reply has been made by BSNL officials in the issue till date.

In view of above, i wish to complaint agsinst BSNL customer service at Haridwar & request to get the issue sorted at earliest.

My particulars are as below:

Puneet Mittal
Engr(BHEL-Haridwar).
Quarter -194, Type-3, Sector-3,
Contact No. [protected].
Aug 13, 2020
Complaint marked as Resolved 

BSNL — Extra Charge on NTC

Costumer Details

Name :- Dyaneshwar Jadhav

Phone No:[protected] BB

Consumer No:- [protected] (given by BSNL)

Bill No:- T[protected](Extra Charged)
Our all lines (239316, 239317, fax - 239928) are not working from last 10 days, even after complaint no [protected] registered and bills payments had been processed on time, still we are facing this problem

The BSNL employee had also visited our factory (EXCEL PACK - plot no-8 sector -4 yesterday but no out come had out.

Pl. look into it

earliest attentions will be highly appricated

Ravi kant sharma
Excel Pack
I had applied for a new BSNL Broadband connection for my home (ETH-1, Sector-2, BHEL, Ranipur, Haridwar) on 21.07.14, money has been deposited and telephone no. (266657) has been allotted. Now, around 16 days have gone but still no progress has been made and phone not yet installed.
Not getting any positive response from BSNL office on calling there.
This make customer (myself) feels irritated and frustrated over the BSNL.

As me also PSU personnel, I request you to kindly intervene into the matter and get the matter solved at the earliest possible.

Thanking you in anticipation of quick and positive response.

Regards,

Pramod Mishra
Engineer
BHEL
Haridwar
Mo: [protected]
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    V
    Vivek Kshirsagar
    from Delhi, Delhi
    Oct 29, 2011
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    Address: Aurangabad, Maharashtra

    My precious and peace of time in chasing our BSNL employees for
    Landline and Broadband internet service is not fruitful through
    My Land line Number is[protected] My landline and Broadband is not operational
    since 15 days
    Online complaint is registered and many time DGM and GM office of Aurangabad ( Maharashtra) is contacted and complaint is registered with them also Still my landline and broadband connection is not working.
    I want to know who is responsible for not providing me the proper service.
    and when my landline and unlimited broadband Connection will be started again.




    Can I start legal proceedings against responsible BSNL persons for
    denial of service?

    Treat this as an urgent Message

    Request you to kindly acknowledge (All the recipients) the receipt of
    this mail under right to information act.

    Vivek Kshirsagar
    37- sarang society
    Garkheda Area, Near Gajanan Maharaj Temple
    Aurangabad - 431005

    Phone:[protected] Not working since last 15 days )
    Mobile: [protected]
    sir
    my landline phone not work last 1.5 month
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      P
      pushparajkamboj
      from Amritsar, Punjab
      Oct 28, 2011
      Resolved
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      Resolved

      Address: Bangalore Rural, Karnataka

      Hi
      I went to a recharge dealer for a bsnl top up of Rs. 125/-(full talk time recharge) on number [protected]. But by mistake the recharge was done on [protected]. Is there any process by which we can reverse our amount? Kindly reply.
      Aug 13, 2020
      Complaint marked as Resolved 
      Hi Pushpa
      If the dealer has recharged using his cell phone then he has the option to reverse it back. But generally these people don't do such reversals. So you have to convince him to do so.
      Hope it gets done.
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        R
        rkmshinde
        from Gurgaon, Haryana
        Oct 28, 2011
        Resolved
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        Resolved

        Address: Satara, Maharashtra

        I want buy a new connection of bsnl evdo connection under diwali promotional offer of bsnl, which displayed on bsnl national website, but when i went to bsnl CSC, Powai naka, satara, they refused to give me the evdo connection under diwali promotional scheme saying that they will give it only if it will be displayed on bsnl's maharashtra circles website. My complaint is that if the diwali promotional offer is on their national website then why they are refusing me new evdo connection.
        Aug 13, 2020
        Complaint marked as Resolved 
        As the diwali promotional offer is displayed on their national website and i'm ready to pay as per plan described on bsnl national website i.e www.bsnl.co.in. They should give me new evdo connection under diwali promotional scheme.
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          A
          Ajithkumar K
          from Bengaluru, Karnataka
          Oct 28, 2011
          Resolved
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          Resolved

          Address: Ernakulam, Kerala

          Dear sir,

          I would like to inform you that my land line No.[protected] is not in operation for the last one week.Inspite of repeated complaints to our telephone excahnge Aluva ,no action is being taken to rectify the fault.Kindly investigate and do the needful to rectify the fault as soon as possible.

          Hoping to hear from you soon .

          Best regards
          Ajithkumar K
          Aug 13, 2020
          Complaint marked as Resolved 
          DEAR SIR , bsnl land line no 26555607
          Since my bsnl land line not working past 4 days , this has been complaint to u r land line complaint section but still not its not rectified , so take necessay action to cleare my problem
          My Land line No.[protected] not working yesterday onwards
          Every day my phone is not working i have complaint and rectified and then again next day it is not working condition again i have to complaint again they come but next day not working like this running for last six months what can I do for this problem
          phone not working
          my telephone number is dead from last thursday to till day the phone number is [protected]. I have already given complaints So please rectify my problem as soon as possible.
          Thank you ! now it is attended and cleared.
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            P
            Piyush Kumar
            from Kharagpur, West Bengal
            Oct 28, 2011
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            Address: Darbhanga, Bihar

            Hello sir
            My mobile number is [protected]....i have attempted online recharge through net banking for 3G data worth 1103 Rs. The amount has been deducted from my state bank of india account . however, the recharge is unsuccessful. I have got a notification sms from service provider (BSNL) stating the same. The reference number is [protected]. i request you to look into the matter and sort out the issue. i want either 3G data recharge worth 1103 or refund of the same amount.
            My account number is[protected], state bank of india, donar branch, darbhanga
            Sometimes online recharge is for only talk value and not data plan. You need to buy a voucher if you are recharging for a particular plan. But depends upon service providers and plan. You enquire from customer care that if online recharge is fine for this plan.
            Moreover BSNL many times does not recharge when done online. The amount is automatically refunded to the account in few days.
            Before recharging online always be doubly sure that you can do it.
            Customer Id [protected]
            Account No [protected]
            Phone No [protected]

            The uptodate bill for the current month is not received. How can payment
            of the bill without any penalty is possible? For the last two months, bills are
            not sent to the subscriber.
            Please make sure that the bill ids sent.
            Dr Ishnath Thakur- subscriber
            Hello sir
            My mobile number is [protected]...i have attempted online recharge through net banking worth Rs.220 on 7th October 2012 The amount has been deducted from my icici bank account . however, the recharge is successful. I have got a notification sms from service provider (BSNL) stating the same but i didn't get any information. The reference number is [protected]. i request you to look into the matter and sort out the issue. i want either recharge worth 220 or refund of the same amount.
            My account number is[protected], icici bank, vizianagaram branch, Andhrapradesh
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              I
              itksatheesh
              from Chennai, Tamil Nadu
              Oct 28, 2011
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              Address: Tamil Nadu

              Dear Sir/Madam,

              I would like to inform you that, my telephone connection is under Sampanthampalayam exchange in Tirupur District, Tamilnadu. And my telephone number is[protected]. My phone has been out of order last three weeks of now. I have try to reach exchange via call[protected], but Iam unable to succeeded. In meantime some one came from exchange for Diwali bonus, I ask him to check the fault, he told will check and get back. Moreover one week gone till the problem persist, even i did not get any single update.

              In earlier your service were good, last one/ one& half year is not good, Hence kindly ensure the necessary steps on my complaint at the earliest.

              Note:Not only me, 4 or 5 my neighbors are facing same problem.
              In this delay response some neighbors discontinued their service.
              If you are (BSNL) unable to continue service, let us we will go for other option.

              Regards,
              Satheesh Kumar Kanthaswamy
              [protected]
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                A
                abunisarkp
                Oct 27, 2011
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                Address: Kerala

                dear sir,

                please send me my call history for my prepaid mobile connection from 1st june to tilla date to my email address [protected]@gmail.com as it is very urgent for me.

                Mobile Number: +91-[protected]


                Thanking You,
                Abdul NIsar
                Why don't you understand that it a complaint forum and not a place where someone will do you day to day work. Go to BSNL website register your no. and get the bill details.
                please send me my call history for my prepaid mobile connection from 1st june2011 to24th 2012 date to my email address [protected]@gmail.com as it is very urgent for me.


                Mobile Number: +91-[protected]
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                  S
                  subratapal
                  from Mumbai, Maharashtra
                  Oct 27, 2011
                  Resolved
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                  Resolved

                  Address: Nadia, West Bengal

                  I purchased a top up of Rs 220/- from bsnl portal .This online transaction occurs via Billdesk payment gateway .The amount is debited from my sbi a/c but not credited to my mobile balance a/c
                  the Transaction reciept no of the bsnl portal ---transaction ID[protected] and reciept No.[protected],

                  Billdesk replies of my Emailed query is as follows.
                  "'The below mentioned payment has been successfully processed from our end through transaction reference number MSPG[protected] on 17.10.11"( sent to me on 25. oct.2011)

                  Bsnl SMS reply on 20.10.2011 of the complain (Docket No. J17WB1069491, booked on 17.10.2011)
                  "" transaction TXT[protected] mobile No 94744821** amount Rs 220 /- IS MARKED , WiLL be refunded to your bank a/c"

                  Till 28.10.2011 , no such refund is found on my bank a/c. pliz ,help me.
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    J
                    JOHARASHA
                    from Nawalgarh, Rajasthan
                    Oct 27, 2011
                    Resolved
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                    Resolved

                    Address: Mathura, Uttar Pradesh

                    A LANDLINE INTERNET CONNECTION[protected] WAS INSTALLED ON 31ST AUG'2011 WITHOUT INSTALLING INSTRUMENT. SINCE THEN I HAVE NOT RECD INSTRUMENT AND ANY BILL (BUT I HAD MADE PAYMENT AFTER GETTING VERBAL DETAILS FROM C.CARE) I HAVE REQUESTED "BHAGWAN NAGAR EXCHANGE" SO MANY TIMES FOR INSTRUMENT AS WELL AS TELEPHONE BILL's COPY, BUT AFTER SO MANY COMPLAINTS AND REGISTRATION IN "SELFCARE.NDC.BSNL.CO.IN", I AM UNABLE TO GET MY BILLS FROM STARTING NEITHER THROUGH POST NOR E-MAIL. THEY ARE MAKING EXCESS BILL AMOUNT AND ALSO MAKING LATE PAYMENT CHARGES AFTER DUE DATE WHICH IS NOT CONFIRMED TO ME AS TILL DATE I HAVE NOT RECEIVED ANY BILL. I HAVE MADE COMPLAINT SO MANY TIMES BUT THEY ARE UNABLE TO SOLVE MY PROBLEM.
                    KINDLY PROVIDE ME DUPLICATE BILLS FROM STARTING AND ALSO INSTALL INSTRUMENT.
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      Pravinkannur
                      from Pune, Maharashtra
                      Oct 27, 2011
                      Resolved
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                      Address: Kannur, Kerala

                      Sir,
                      The Land line Connection at my residence (0091-[protected]) was not working for last one month.I have also taken a broad band internet connection with this line.In this regards I have complained many times at BSNL customer care (198 and 12678) and nearest BSNL exchange(Mambaram Exchange).But no action has been taken till date. I recieved a bill 3 days before which includes the rental charges of Broad band in the disconnected period.Please do the needful to take action to reinstate my connection and to get adequate discount of non service period.
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        B
                        Biplab Bahni Debta
                        from Kolkata, West Bengal
                        Oct 27, 2011
                        Resolved
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                        Resolved

                        Address: West Bengal

                        Phone No[protected] is out of service many of the days in month.After lodge complain it's work one or two days with disturbance like noise call disconnected then it will dead up to next complain. I'm an old person harassing with that.Please try to solve.My detail address-Prafulla kumar Debta,Vil-Subhasnagar,P.O.+P.S.-Kakdwip,Dist-South 24 Parganas, West Bengal
                        Aug 13, 2020
                        Complaint marked as Resolved 
                        As I am regular customer to your valuable telecom concern. My mobile number is [protected] has converted by MNP from BSNL CDMA to BSNL GSM. From the beginning on April 2012 it was defected or not been created proper system. SIM of the above number not recharged and then not used or activated GPRS. Several times I have lodged complain to customer care of BSNL with written. After a long time it has solved, but GPRS time have not get and my balance have automatic reduced, I have made complain to get reduced amount but BSNL did not give. Now the same problem has created, Recharge problem has solved after a long time, but unable to solve GPRS activate problem. It is very regret to me. Now I shall go to outside of West Bengal that means roaming area. So I have recharged Rs.199.00 for roaming free. But GPRS activate is still locking. Several times I have lodge complained, but my GPRS still not activate. This reason I am loosing and suffering in my job, mainly loosing economically. Please be refund my all costs, may give penalty.
                        Thanking you.
                        regards.
                        Mrityunjay Garai
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                          2
                          2670723
                          from Mumbai, Maharashtra
                          Oct 27, 2011
                          Resolved
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                          Resolved

                          Address: Bhopal, Madhya Pradesh

                          Dear Sir

                          My phone number is[protected] Address D- 56, Nehru Nagar Bhopal)

                          Complaint About: poor response from BSNL Customer Service and ignorance of verbal [198] /written complaints at your office

                          Ref:- 30the Sep 2011 Receipt # 7083 at BSNL New Market Bhopal

                          I would like to bring to your kind notice my bsnl land-line no[protected] is not working from[protected] till date. we have complained many times from morning till evening to BSNL New Market Bhopal till now it is not working. The people who work theere does not responding to our complaints.

                          We are already suffered a lot from BSNL customer service Dept ,Kindly Address our problem ASAP to avoid furtheer complications


                          Thank You
                          Pradyumn
                          Mob : [protected]
                          Aug 13, 2020
                          Complaint marked as Resolved 
                          To

                          The General Manager,
                          BSNL Bangalore Telecom district
                          Bangalore 560001

                          Dear Sir,
                          Sub:- telephone dead

                          I am a BSNL telephone subscriber from couple of years. My telephone is dead from 3 months I registered complaints over phone which hardly yielded much result. The normal reply was "cable fault". My phone bearing No.[protected] and Consumer no.[protected] I have been registering complaints everyday. Please look into the matter.
                          We would appreciate it if this situation could be resolved immediately, and a substantial rebate offered on our month’s bills.

                          We look forward to hearing from you soon.

                          Thanking you kindly do the needful.

                          Regards,
                          (Balakrishnan M)
                          my BSNL landline is locked since 15 days and lock is no opening .I call bsnl office many times for complaint but they are not taking call.Please lapse my landline lock.
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                            M
                            mihir3646
                            Oct 26, 2011
                            Resolved
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                            Resolved

                            Address: Ahmedabad, Gujarat

                            Sir/men i am MIHIR JANAKKUMAR TRIVEDI . and i am a prepaid customer of BSNL and i am complaining about wrong information from your customer care executive(cce) about SMS scheme. I have a 13 rs per month and 5 paisa per SMS valid 1 month scheme activate. and from your cce gave me information that on my scheme there would be not any extra charge regarding for SMS on fastival days on this diwali and for new year. sso pls take so action on it and for my charges i wish and hope that will be refunded me.

                            another complain about Mr Mahendra Prajapati was talk with me at around 5.30 to 5.45 pm on[protected] very rudely. so please take so sound action on it please request from my side again and again.

                            MY DOC ATE No :- IJ[protected].
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              S
                              sridharrn
                              from Noida, Uttar Pradesh
                              Oct 25, 2011
                              Resolved
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                              Resolved

                              Address: Bangalore, Karnataka

                              Hi,

                              I have applied for a new Connection (Land line & Broad Band connection) 17, September 2011, with the work order number 47060990.

                              This as not been served till date. We have tried to follow up almost every day, but no resolution yet. And the only response we get is, if you are so urgent cancel the request, and go for other operator.

                              we are fed up of this behavior. And In our area no other operators serve.

                              Please help us to get this done soon.
                              Aug 13, 2020
                              Complaint marked as Resolved 
                              bsnl is very fast internet
                              bsnl is very fast internet
                              bsnl is very fast internet
                              bsnl is very fast internet
                              bsnl is very fast internet

                              BSNL landline/broadband — new connection

                              Respected Sir

                              here i have booked a new connection of bsnl on dated : 09/07/08, and D/N No. is N90051, and after that i had submitted also 1000/- rs.
                              but nothing response is shown by their employee or Bsnl now i am fade of to go there again and again in BSNL office even they ignore the problem of my new connection. now plz help me in this matter what i do here i am harrash of their late working
                              here i am giving my adddress too so please its my humble request to you to do somthing about my problem and short out as soon as possible
                              here is my address of connection: #1516, Village Burail, Sector -45c, Near Ram leela Ground Chandigarh.
                              mob:No. +91-[protected]
                              i wnt a new connection
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                                A
                                arunkattoor
                                Oct 25, 2011
                                Resolved
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                                Resolved

                                Address: Thrissur, Kerala

                                Place: Thrissur, Kattoor
                                Date: [protected]


                                From,
                                K.N.Balakrishnan
                                Kattoor Vadakumury House
                                Ponjanam .P.O
                                Dubai moola
                                Consumer No: 81981126
                                Phone No:[protected]

                                To,
                                The chief Engineer
                                Kattoor telephone exchange
                                Kattoor, Thrissur-DT Kerala


                                Subject: More than last one year my telephone is working not properly


                                Respected Sir,

                                I kindly inform you that, more than last one year our land phone is working not properly. I used to complaint in your office last one year, but I am very disappointed to inform you that your response was very poor, now these days I can’t use my land line because of very noise. So I kindly request you, please do the needful.


                                Thanking you,



                                K.N.Balakrishnan
                                Aug 13, 2020
                                Complaint marked as Resolved 
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                                  A
                                  AJILAL
                                  from Hyderabad, Telangana
                                  Oct 25, 2011
                                  Resolved
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                                  Resolved

                                  Address: Thiruvananthapuram, Kerala

                                  Sir,

                                  My home land line phone No. is[protected]. The bill of this telephone no. upto the month of September 2011 is Rs. 257/- (Two hundred and fifty seven)only. This payment was paid by me from my SBI net banking System. After 02 days my father paid same amount. Please take a good decision for this action. My Mob No. is [protected] and I am working in Central Reserve Police Force, Jammu & Kashmir.


                                  Regards

                                  AJILAL MG
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    V
                                    venkatesh.v,hsr
                                    from Salem, Tamil Nadu
                                    Oct 25, 2011
                                    Resolved
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                                    Resolved

                                    Address: Krishnagiri, Tamil Nadu

                                    phone no[protected]
                                    Dear sir/madam,
                                    we have made compalint regarding our landline with broadband not working by visiting the office persanally last 15 days back itself,but there was no response.hence we registered our complaint in bsnl with no-[protected]
                                    but so far there no response.kindly consider this matter and do the needful.This connection belongs to
                                    K.V venugopal[Ex-MLA,AICC] .If action not taken the complaint will be forwaded to minister of telecommunication.
                                    with regards
                                    from-v.venkatesh
                                    s/o k.v venugopal
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    Respected sir,
                                    This is kandhavelu i am in muneeshwar nagar, plot no6, hosur-635109, Last 20 days before bsnl contractor workers they made under ground hole (size of hole 5 feet to 3 feet) for land line problem, near by my house wall, many times i told that close the under ground hole, but till date they won response, further step i don't know, kindly help him, my contact no;[protected]
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                                      GURUVAYOORAPPAN
                                      from Noida, Uttar Pradesh
                                      Oct 25, 2011
                                      Resolved
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                                      Resolved

                                      Address: Palakkad, Kerala

                                      My mobile Number is [protected]. Unwanted, worthless healthtips are continuously coming from Monthly Masti Service of BT-ONMOBL to my mobile. For this unauthorized subscription they are repeatedly charging Rs.5/- without my knowledge. In this way my chaged amount decreasing soon. I never like these kind of commercial SMS, Songs etc. I have reported the same many times. I have also sent SMS START DND on 22-09-11 and 17-10-11. But it is still pending before Hon: TRAI. In the circumstances, I request that necessary steps may urgently be taken to stop the unauthorized subscription of SMS to my mobile and also to prevent deduction of subscription charges without the knowledge of subscriber.
                                      Thanking you.
                                      Yours faithfully,
                                      Guruvayoorappan.M
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      My mobile Number is [protected]. Unwanted, worthless SMS continuously coming from Monthly Masti Service of BT-ONMOBL to my mobile. For this unauthorized subscription they are repeatedly charging Rs.5/- without my knowledge. In this way my chaged amount decreasing soon. I never like these kind of commercial SMS, Songs etc. I request that necessary steps may urgently be taken to stop the unauthorized subscription of SMS to my mobile and also to prevent deduction of subscription charges without the knowledge of subscriber.
                                      Thanking you.
                                      Yours faithfully,
                                      GOPAKUMAR.T.P.
                                      my mobile no is [protected] Unwanted, worthless SMS continuously coming from Monthly Masti Service of BT- ONMOBL to my mobile. For this unauthorized subscription they are repeatedly charging Rs.15/- without my knowledge. In this way my charged amount decreasing soon. I never like these kind of commercial SMS, Songs etc. I request that necessary steps may urgently be taken to stop the unauthorized subscription of SMS to my mobile and also to prevent deduction of subscription charges without the knowledge of subscriber.
                                      Thanking you.
                                      Yours faithfully

                                      B.R KASTURI RANGAN
                                      My Name is Senthilkumari. My mobile Number is [protected]. Unwanted, worthless healthtips are continuously coming from Monthly Masti Service of BT-ONMOBL to my mobile. For this unauthorized subscription they are repeatedly charging Rs.5/- without my knowledge. I never like these kind of commercial SMS, Songs etc. I have reported the same many times. I have also sent SMS CAN MASTI YES TO 56505 on 05-07-12 But it is NOT CANCELLED. I request that necessary steps may urgently be taken to stop the unauthorized subscription of SMS to my mobile and also to prevent deduction of subscription charges without my permission.
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                                        sourav_dey
                                        from Pune, Maharashtra
                                        Oct 24, 2011
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                                        Address: Purulia, West Bengal

                                        Hi,
                                        I have been trying to send SMS for Porting my BSNL number to some other mobile service provider, but I am not able to send the SMS. Whereas I am able to send SMS to all other numbers but not to 1900(Porting number).
                                        I have complained many times to BSNL customer care, but they are misbehaving and ignoring the complaint. Can anybody help me, how can I send SMS to 1900 for Porting my number? I really need help. Whom can I escalate my problem? How can I get it done?

                                        Sourav,
                                        [protected]
                                        sourav.[protected]@techmahindra.com
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
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