Bharat Sanchar Nigam [BSNL] Complaints & Reviews

Hi,

This is Sandeep. I have subscribed to BSNL broadband plan after much reluctance given their "world renowkned service" (*sarcasm*)
So, the broadband comes and doesn't function for 3 weeks after the first day. And me and my wife have to go from pillar to post.
Here is how the conversation goes for 3 weeks.

BSNL agent 1: Shaam ko aa jaayenge madam
BSNL agent 2: Kall 11 baje yaad dila dijiye
BSNL agent 1: Gupta ji ko phone kijiye, wahi modem supply karte hain. Aapke modem mein problem hai
Gupta ji: Modem mein problem nahi hoga. Connection mein problem hai
BSNL agent 2: Kal 11 baje yaad dila dijiye
BSNL agent 1 : Hum 1 ghante mein aa rahe hain
BSNL agent2 : Kal 11 baje yaad dila dijiye

Given such chatty people I wonder why people hate BSNL so much

An awestruck customer

Kendriya Vihar, sector-82
Noida

To deactivate BSNL MRadio 12555 Service
Sir,
BSNL MRadio service has been deducting forcefully Rs 35/- for every recharge voucher and Rs 5/- for every month since one year without my conscent from my mobile having BSNL SIM bearing No. [protected]. I have lodged complain to customer care (1503) vide comp. No.B220R955292, C160R991505 to deactivate 12555 service. Approximately I have lost Rs. 600/- for the above service. The customer care is only registering the complain but does not take any steps to deactivate it.It is understood that BSNL employees who are on duty in Customer Care Section are exploiting the people by shareing with the black money of MRadio Service.
Hence, I would like to know who will repay my loss.BSNL or MRadio.If it is not deactivated within two days, I will go to the court of law.
Yours Sjncerely,
Bhaskar Chandra Nayak

bsnl prepaid


Call History of [protected]
Pl.Send me last 1 month(March -2012) Call Details

Dear Sir,

My land line number is 2532 2968. It is not operational from 09th march'2012. I logged one complaint for the same from Cossipore telephone exchange. My complaint number [protected].
Till date we are facing same problem, no one from telephone exchange came to our place to check the problem.

Can you please check my case in urgent manner. Or can you provide me any reference of higher authority, so that I can put forward my complaint to him/her.

Regards

Arindam Sengupta
(mobile: [protected])

Sir, this is to inform you and bring in consideration of higher authorities of BSNL office, Lucknow that the line-man who deals with the area within and around ASHIANA, Sector-N is not at all responsible in his work and usually takes bribe from the users to repair any fault detected. And often misbehaves while talking.
Please I request to monitor him and take the required action against him and because its high time dealing with this misbehaved man, we residents of ashiana will themselves take support of press and media which will then may harm the good image of BSNL.

hello sir/mam,
Respected sir/madam i am a bsnl broadband user my phone no is[protected] and unique ID no is GJATD[protected] i have a a problem regarding my bill of month feb 2012.they have charged me 2004 as bill amount. but my bill should be only 690. they have charged me 149 per month of MODCHG that of eight month
they told me that mine scheme is on since the 13 june 2011 if the scheme is on than why it was not charged since the eight month and if scheme is made on by me or there company by misunderstanding than if i got the bill of it in june than i can make it stop.and now bsnl company is asking for the bill of eight month sir/mam i am requesting you to handle this problem i am waiting for your rply..the local account officer at railwaypura kalupur has take his hand from it he says that he cant do any thing so sir/madam i m requesting you to handle out this problem
LANDLINE NO:[protected]
UNIQUE ID NO.GJATD[protected]
email id:[protected]@rocketmail.com
mo.[protected]

I had requested for a BSNL broad band connection through an agent whose name is Ganesh and his mobile no. is [protected], he collected from me 1000 Rs. in this regard on 5 Sep 2011, on the next day I received a SMS from BX-BSNL-BB: stating booking category N-OYT-GNL with work order number : 89037211.

the agent said within a week I shall get the connection , after waiting for 2-3 week I visited BSNL office close to Doorvani Nagar (Adjacent to KR Puram Bridge) stating the Work order number they say there is no BSNL line connection coming to my street and we shall check on this and see what we can do.

Till date I have no response in this regard by BSNL officials.

I don’t know what to do next.

I am Nischal s/o Mr.RAjendra Kasliwal from indore(m.p). We don't got the telephone bill of feb 2012. My telephone no is[protected]. so please send me a copy of duplicate bill so We are safe for paying penality in next month, so help me as soon as possible aur u can send me telephone bill on my email id my mail id is- [protected]@gmail.com, My address 108 Ahilyapura near gurakund square,indore(m.p)


thanking you
Nischal Kasliwal

Dear Sir
Myself OM PRAKASH GOYAL Sim Holder of BSNL with Mobile No [protected] for a long time.
But when i checked my sim registration through a dealer it is registered in any other name. Even i attached my ID and Photograph at the time of registration but reg shows in any other person name. either it will be mistake of dealer at the time of reg or upgradeation problem.
So kindly register my sim in the name of me so that i shall be safe for any furture grivance.

Thanking you
OM PRAKASH GOYAL
[protected]
[protected]

I have applied for Bsnl landline telephone connection for my new flat at Spanish Garden in Guwahati vide BSNL demand note no.[protected] dt. 25.11.11 and Rs 500 as security deposit was also deposited by money receipt no. KMR[protected] dt. 25.11.11. Therefore, a land line number was also allotted to me. Since, 4 month has been passed, still land line connection is not been connected at my flat. I have also lodge a complain to the General Manager, Assam Telecom circle, Bsnl, Pan Bazar, Guwahati by letter dt. 25.01.12 (Scan copy enclosed) but didn't received any response from their office till date.

Therefore, I request your kind intervention for an early action

Thanks & Regards.
Sumit Malpani

mai rajsthan ke dist hanumangarh kitah tbbi ke village khara khera me rahta hamare yahha par bsnl broadband service available nhi h jiski wajah se hame bhut saari preshaniyo ka samna karna padta h .. at time par kam se kam 20 conection lene ko ready h par fir bhi bsnl ki taraf se koi responce nhi mil rha h .. pls sabmit my complaind & pls give us bsnl landline broadband conection.... thnx

I have been having a noisy line problem on my land line no.[protected] for 1 year,
I have made several complaints at 198, and they just act of checking
lines but they do nothing because the noise still continuous, and because of noisy line
broadband link gets fail.
Last time i made complaint on 29/02/2012 at 09:40AM and got the docket id - [protected],
13/03/2012 at 04:10PM and got the docket id - [protected]
but nobody came to check the line, then i personally visited the telephone exchange to
complain to the officers, but they didn't mind on it, and now i can't make a new complaint as
answering machine says - \"your request to this number is already registered
and technical work is in progress\"
this complaint is 21 days old and work is still in progress?
I hope that BSNL was waiting for a written complaint, and now my problem would be solved.
Thanks
MS Cherweroyar


My personal details are-
Consumer no.-[protected]
Exchange Code:- TRKNR

Cherweroyar M S
Phone no.[protected]
No.36, III RD FLOOR, SAJAY FLATS,
VAYALUR MAIN ROAD,
KUMARAN NAGAR,
TRICHY DISTRICT 620017
Trichy, Tamilnadu

Respected Sir,
I am writing this letter in great despair, to bring into your kind attention about your degenerated, ill-tempered and horrible office (with incorrigible staffs) that you run at Kharagpur.
Toady, i.e. on 14/03/2012 at 12pm my father Shri Subimal Dey who is a veteran bank employee of Indian Bank ( Indian Bank Kharagpur branch handles all the financial activities of the Kharagpur BSNL) went to your good office (Customer Care center) located near Kharagpur Railway Station, to get a connection of BSNL Broadband service. After producing all documents as directed in your connection form, the lady at the customer center present at that moment and who was responsible for dealing with my father (the lady refused to identify her name or tell her name), started pestering about to furnish wrong information about the modem. We wanted to buy the modem from BSNL and not on rental service (normal modem and not wireless modem), but she denied the service and said that we have to pay 12 months rental instead. But when my father showed that in your form Cl. no. 12, it was clearly mentioned that we can buy the modem from BSNL and the same will then become proprietary item for us, she denied that such clause do exists to her knowledge. Then on top of her voice, she said that if we have any grievance than we should talk to our GM and she wont help and denied to process the form. When my father requested for the GM's number she denied to have with her the same and said to ask for the same from the JTO, Mr. Maiti.
When my father went to the JTO's office he was sleeping in his own good dreams. After a couple of knocks, he woke up and without trying to listen to the whole situation started shouting like " who know all kind of customers---blah--blah--,etc,etc". After insulting and humiliating my father he denied to give any correspondence of the GM and instead directed my father to talk to the SDO and get the number of GM from him.

Then again Mr. Maiti and the Lady at the customer desk used some foul languages and even threatened my father by saying that " you cannot do anything.....we work as we please"

I am very much shocked and spellbound when I came to know about this shocking experience my father had at a PSU organisation. I believe that BSNL has not recruited hooligans to feather their remarkable organisation that I used to know. If this kind of customer service is received by us from your end then it becomes clear that today why people are turning toward private tele-com services. My father became so angry that he decided to let go of the BSNL landline connection that we have for more than 16 years, but I still have faith with BSNL and hope that they will come out of their gestation phase and take some serious action with respect customer service and satisfaction.

Looking for a quick action.

Thanking you.

Regards,
Prasenjit Dey (MOB: [protected])
S/o Shri Subimal Dey (MOB: [protected])
Kharagpur

I am a doctor and my phone was repeatedly not working for last 5 months. We had severe problem giving appointments to patients as there would be message that this phone does not exist.After complaining it used to function for an hour or so and again become dead. I got amessage before afew days that you have not paid the bill so your phone will be dissconnected. Yesterday I went to complain but they said that it is because your bill is not paid and made me pay the bill first and then took the complain. I had to literally go and tell them that the phone is not working and they could see how many incoming and outgoing calls have been registered. I also told them that I will complain to a higher authority. Immediately someone came and the phone immediately started functioning but the net is still not working.

DEAR SIR/MAM

PLEASE SEND THE BSNL LAND LINE TELEPHONE DISCONNCTION FORM IN MY Below MAIL ID.
I WOULD LIKE TO DISCONNECT MY TELEPHONE PERMENANTLY.

PLEASE DO THE NEEDFUL.

REGARDS
Reyazullah Khan
C-1/6 Radio colony
Shaheed Nagar
AGRA

Phone No[protected]

Email [protected]@gmail.com

Sir,

CANCELLATION OF GAMES ON DEMAND REQUESTED

My telephone number[protected].

As grand children are studying in College, they are not using games on demand. I therefore request you to kindly deactivate online games on demand for my phone number.

Thank you,

KAMALAKSHI K.

To

Highest Official
BSNL - INDIA

Please look at the trail of mails exchanged with your BSNL - Chennai, There is no response till today. The service is Pathetic and poor despite repeated requests. FURTHER BSNL HAS BEEN USED FOR AGES BY MY FAMILY AND THAT IS THE CONSIDERATION WE ARE RETAINING. Today the competitor pricing on Communication is lower than BSNL. I have no great love to hold on to BSNL. But as a consumer i have right to get reply for thier poor responses. I am also prepared to move to Different landline service provider and thier service to customer seems to be instant.

Please look at the trail of mails for your kind perusal.
Regards
Narendra Babu
[protected]@rediffmail.com
Subject: Fw: Complaint[protected] reminder 5
From: "NARENDRA BABU"<[protected]@rediffmail.com> Tue, 13 Mar 2012 16:47:41
To: "[protected]@bsnl.co.in"<[protected]@bsnl.co.in> and others
View blocked images in this message
Dear Mr Gopal Das, Mr Rajesh Wadhwa. Mr Agarwal, Director - HR

Please Look at the trail of mails below and this will explain my grievances. I am extremely sorry to disturb you on this issue despite your busy schedules.

Regards

Narendra Babu
[protected]




From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Tue, 13 Mar 2012 15:19:03
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>,"pg_chnnp "<[protected]@bsnl.co.in>,"pg_chnnw "<[protected]@bsnl.co.in>,"pg_chnse "<[protected]@bsnl.co.in>,"pg_chnsw "<[protected]@bsnl.co.in>,"gmcentral_chennai "<[protected]@bsnl.co.in>,"gmnorth_chennai "<[protected]@bsnl.co.in>,"gmsouth_chennai "<[protected]@bsnl.co.in>,"pg_chnkkn "<[protected]@bsnl.co.in>,"pg_chnkod "<[protected]@bsnl.co.in>,"pg_chnne "<[protected]@bsnl.co.in>,"pg_chnkal "<[protected]@bsnl.co.in>,"[protected]@bsnl.co.in"<[prot...⇄
Subject: Fw: Complaint[protected] reminder 5
Sir
I have no option but to make the last reminder, Reminder -5 . And By morning 10 am tommorrow i am copying / pasting the entire trail of mails by reffering this matter to " Google Consumer Forum " vide Web , so that larger consumers / customers can view my grievances

After Which need be i will switch to a different / competitor Service provider

Thanks for your Service

This is despite the fact i spoke twice to [protected] PC to BSNL -GM, who promised to take action immediately.


Regards

Narendra Babu

[protected]


From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Mon, 12 Mar 2012 10:57:23
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>,"[protected]@bsnl.co.in"<[prot...⇄
Subject: Fw: Complaint[protected] reminder 4
Reminder -4

Regards

Narendra Babu
[protected]




From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Sat, 10 Mar 2012 20:05:32
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>
Subject: Fw: Complaint[protected] reminder 3

Reminder -3


Narendra Babu
Chennai
[protected]



From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Fri, 09 Mar 2012 16:21:55
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>
Subject: Fw: Complaint[protected] reminder 2
It is purely your perrogative to avoid service to the consumer. But it is my perrogative to take service from different service provider, who are instant in providing connection.
BSNL image of decades should work better, but instead it is pathetic.

Choice is yours if you want to resolve it resolve, otherwise forget it , i will move to competitors, seeking disconnection from BSNL.

Regards

Narendra Babu
[protected]


From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Fri, 09 Mar 2012 11:02:52
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>
Subject: Fw: Complaint[protected] reminder 1
Sir
I am requesting and reminding you once again, Please rectify, if you think you do not want to satisfy the request, you are free to say so. I will look at alternate telephone service provider who is willing to install in 24 hrs.
Please understand the cost of communication is cheaper by other service providers.

Choice is yours, need be you can rectify or not.

I hv power-shutdown between 12 noon - 2pm

Regards

Narendra Babu
[protected]




From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Thu, 08 Mar 2012 14:01:32
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>
Subject: Fw: Complaint[protected]
Sir,
When i had called up you bsnl complaint number ending with 11191, to check the status , i got a recorded message which says " Your service has been impacted by major source Outed"

I dont seem to understand what meaning it conveys ?

Can I request your goodselves to clarify and rectify the problem on my line.

Looking forward to hearing from you .

Regards

Narendra Babu
[protected]




From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Thu, 08 Mar 2012 10:11:28
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>
Subject: Fw: Complaint[protected]
Sir
your complaint telephone number ending with 11191, is not able to generate docket number. I had to get the information from 1500 - call centre and Docket number is [protected] complained on 8.3.12 and position indicated is no 14.

For your info, Look forward for your help and rectification

Regards

Narendra Babu
[protected]




From: "NARENDRA BABU"<[protected]@rediffmail.com>
Sent: Thu, 08 Mar 2012 08:01:10
To: "BSNLpg_chennai "<[protected]@bsnl.co.in>,"BSNLSENIORdgmbpchtd "<[protected]@bsnl.co.in>
Subject: Complaint[protected]
Sir
My telephone bearing the above number is dead, with indication " Line in Use" displayed on the monitor.
When i complained vide bsnl complaint telephone number, the message is not clear and it says your "source is disturbed due to Major fault voltage" or whatever.

Can you do the needful by advising the concerned

Regards

Narendra Babu
[protected]

Please give me PUK no of my BSNL 3G data sim. My mobile no is [protected] and sim no is[protected].
I very tried in your customer care no 24365 from my friend's BSNL no. but call was not connecting. so please send me, my PUK no. in my e-mail ID [protected]@rocketmail.com

My Name - Manikant Markam
Date of birth[protected]
Address- Quater no 3C, street no 31B, sector 7, Bhilai nagar, Durg, CG

Hi,

I am a post paid costumer of BSNL (UP-west), on dated 7th March I had activated a hello tune from BSNL website and had received a confirmation SMS on the same date that I have been charges Rs42/- (Rs12 + Rs30). On dated 8th March I call the customer care Mr Sachin and was informed that the service will be activated within 48 hrs. On dated 9th March I again call the Customer care and fortunately Mr Sachin was on line and I was informed that 48hrs (mean 7days with 8hrs working a day) the response was very rude, again on the next day I again call the Customer care to know the update and I was informed that the software up gradation is in process and was suggested to call back in next 4hrs. After 5hrs I again call the customer care & I was informed the same but the response was very rude.

On dated 12th March, I received a call from BSNL customer care at 4-5pm and I was informed that the call tune will be activated in 24 hrs and again Rs42/- has to be deducted from my account, so looking at the confidence my response was Yes go ahead but I need the caller tune. On 13th March again when I call the customer care why the service is not activated after deducting the amount for 2nd time, again the same response I received from the customer care that the software in on up gradation.

I discussed with the customer care to book a complain against it but I was inform that before 7days, I am not eligible to file a complain and my complain was not consider.

My mobile # [protected], my name is Ruben Chouhan calling from Moradabad district.

Kindly help me to get the service activated, rather being exploited from the customer care service provider.

I have received an SMS "Dear Customer, Your Hot Videos pack would be renewed on 15/03/12 ! Rs.30 for 30 days To unsubscribe....." I never applied for such package. Please stop such unauthorised subscription. Earlier also I have remembered BSNL not to make such subscription or otherwise I have no option except to knock the door of legal authorities. Further, please note that I am not interested to waste time to reply BSNL against each and every SMS like this.

Bheek Singh Rajpurohit
[protected]