BSNL POSTPAID — excessive billing and no response from BSNL

Address:

Visakhapatnam, Andhra Pradesh

Dear Sir,

This is to complain about the telephone bill for my postpaid connection ([protected], account no.[protected] dated 04 may 13 amounting to Rs. 44524/-. I have a best value plan of Fixed Monthly Charges (FMC) 700 Rs. Which provides me a free data usage of 6GB and any data usage more than that at 0.10 rs/10 KB. Voice charges are above these data charges.

I checked my data usage during the month of April, it was approximately 1.4GB, well within my free data usage and Voice charges were about 560 Rs. Accordingly my Bill value should amount to about 1200/- Rupees. Whereas I have received a bill of 44524/- rupees.

It may be an automation error, thus please have it checked and corrected and also please forward me an itemized statement explaining the charges amounting to such a high value on my email id [protected]@gmail.com. I am presently out of station for professional reasons hence I would appreciate all communications through email for an early settlement of billing dispute.

I have repeatedly tried to call customer service and tried to write to various BSNL email ids taken from internet but BSNL has responded to my calls and emails as well. Today 06 may 13, I placed a direct call to JAO, Asseelamata BSNL office regarding excess bill. He replied with least concern and furnished no details or explanation towards my plan vis a vis data/voice usage. Needless to say, I am quite frustrated.

p.s. i am uploading a snapshot o[censored]nbilled usage showing 1.3GB data being charged excessively high.