Bharat Sanchar Nigam [BSNL] Complaints & Reviews

I cannot excess broadband internet usage,
By loging in SELF CARE they are providing username and password but while logging it is not taking the same, it is continously failing while logging.BSNL complaints landline (1957,1500) not able to resolve any sort of complaints even giving ticket no.(dockit no.4610214. complaint lodge on 20 july)
,If the comlaint is not taken care then there will be no option but to disconnect the line, kindly provide the correct IDS.

i have opted for the bsnl brodband plan 250 and paid the full one year charges in advance for the period 1st june 2010 to may2011 on dated 08 june 2010 as per their demand note of even date. the plan was operationalised on dated 11 june 2010. the user portal start showing the active plan as bb250. under this plan 1 gb freedownload/upload is being offerd by the bsnl. a alert message was displayed when i reached the 1 gb free limit. theafter i stop using brodband. the bsnl erroneously issued me the usage charges bill for Rs 683 by souo moto converting my plan to postpaid bb125. when full one year charges paid in advance the question of post paid does not arise. june 2010 bill was prepared on dated 4th july2010 whereas advance paid on dated 08the june. the bsnl official does not pay any heed on plea.my telephone no is 2306144.
kg

sir,
I am a subsciber of BSNL land line with broadband connection, my land line number is[protected].
My name is Rasheed, and working in Dubai. I changed my accommadation from my family house to a new house, before that i submit an application to transfer my telephone line to my new house and i went three times directly to the Eloor exchange and talk with the JTO. Now my wife and two kids alone in my house and still my landline in my family house only. Now it is two months passed, still there is no action. My wife is calling the office and their reply is no cable, we are busy with other faults and connection which is given before your application. I explained to her it is not too far it is only after three house only and we will provide the cable also. Today JTO call me and told they will provide cordless phone with different number. My wife explanined to her last two months we are waiting and paying the bills and we want the same number.

I am state government employee, worked in State Fire & Resuce Service and on leave for five years leave without pay and working in dubai. Land line and internet is very much essential for us.

So i humbly request you to take necessary action in this regard immediatly




My address


[protected]
A.A.Rasheed A.A.Rasheed
Fireman Ambazhathil house
Fire Department Eloor North (Depot Road)
Dubai Aluminium Company Limited Udyogamanadal P O
P O Box - 3627 Ernakulam
Dubai, UAE

sir
i have booked a complain for BSNL broadband not working on 15-07-10 complain no 2 dtd 15-07-10.After one one week of waiting period I have visited Kalyanpur exchange for quick repair and found that none is working for this complain.From 22/7 to 27/7 continuousily I have visited MDF section but in no vain . Today on 27/7 they have told me that it is beyond there limit. Pls go and talk to GM kanpur ([protected]).

Is it not possible for me to chase up all the way where cause laying

This negative attitute of BSNL employee has hurt me can some body help me

Dear Sir,

I had internet broadband connection on my Land Line No. 2595040. I submitted application for disconnection of the broadband from my phone on 29 May, 2010 at BSNL office Nehru Place, Indore; Madhya Pradesh, but I have received my telephone bill with bill for broadband connection for the month of June, 2010.

I approached the Nehru Place Office of BSNL for correction of bill, but none of the BSNL officers is willing to correct it. I have got the receipt for submission of my application for broad band connection and, today, produced a copy of receipt to DGM, BSNL.

Sir, the BSNL officials are still demanding application for disconnection. Since the BSNL did not perform its responsibility and did not disconnect the broadband connection in the month of May why should I be victimized by asking for another application for disconnection of broadband? My phone was dead for many days and I did not use a single MB of internet after submission of my application.

You are requested to take urgent and necessary action by instructing the concerned BSNL staff and guide me as to how I should proceed further.

Regards,

S N Raghuwanshi

Mob: [protected]

There is fault in landline from one one month even after many complaints to BSNL Exchange.
Gulshan Rani Jain[protected]



Citizen charter of BSNL 2005 state in clause 9 as mentioned under

9 BSNL agrees to repair the faults within 24 hours of receipt of complaint from a subscriber wherever technically feasible;

Please enquire in to matter and solve my problem as early as possible.

My name is Manoj Kumar Jain & Mobile number is [protected]. On this number the company activate MVDO service without my knowledge and charhed Rs. 30.00.

Please deactivate this services

Manoj Jain

On 23/06/2010 Rs.15/- has been deducted from my prepaid balance for subsribing to get news from 56505 without any authorisation from me and sms news started to come to my mobile. On 21/07/2010 I got a SMS from 56505 'Dear subscriber your national news pack willbe nenewed on 23/07/2010. To deactivate send CAN NEWS to 56505. I send the SMS CAN NEWS to 56505 immediately and got one SMS that your are not subcribed for this service. Then on 23/07/2010 again Rs.15/- has been deducted from my prepaid balance, which is not justified. Please help. My Mobile No. is [protected]

As advertised by BSNL in news paper that broad band services will be provided quickly to the rural area like thane district.please note that around 50 employees of reputed organisation as Bhabha Atomic Research centre Tarapur has put up their application to the local MIDC telephone exchange Boisar.As enquired,it was revealed by local area manager that there is no availibility of capcity of installing more no. of broad band connection.Capacity has to be inhanced by installing some type of equipment in the exchange.This type of explanation has been repeated no. of times since last two months.As BARC is the well known scintific institution ,broad band services is essential and daytoday requirement of an employee of DAE colonies at boisar .Hence you are requisted to enhanced the capacity to satisfy the the demand as advertised by you time to time.

I HAD PAID RS.500/- FOR NEW LANDLINE CONNECTION ON 8TH JULY2010

[PANKAJ MANKODI A-204,SHIVALAY-2,NR. HASUBHAI PARK,SATELLITE,AHMEDABAD-380015]

WAS ALLOTED TEL.NO. 26733396 ON 9THJULY.ASSURING THAT PHONE WILL BE INSTALLED IN A WEEK.

ON 22ND I WENT TO CUSTOMER CELL -VIMANAGAR BSNL OFFICE .

I WAS TOLD THAT PHONE IS INSTALLED AND REPORTED O.K. I WAS SHOCKED AS NO SUCH INSTALLATION WAS DONE AT MY RESI.


I WAS ASKED TO SEE MR. K.D. PANCHALOFFICER-VASTRAPUR AT MANAS COMPLEX-JODHPUR

CHARRASTA. I WENT PERSONALLY AT 1.30 0N FRIDAY

I WAS TOLD THAT COMPUTER SHOWS WORK COMPLETED BUT OUR MAN WILL COME TO YOUR PLACE TODAY AND INSTALL THE PHONE.

OF COURSE NO LINEMAN HAS COME TO MY ADDRESS TILL THIS MINUTE 1.45PM 26TH JULY.AND NO INSTRUMENT HAS COME

My name is SUMAN & Mobile number is [protected]. On this number the company activated downloading of MVDO service without my knowledge and charged Rs. 30.00 per month. The company already activated many services without my request like caller tune, Chat etc. and deduct charges for this.

I am M.S. Chandrasekaran working as Librarian in Central Polytechnic College, Chennai-113. I am a State Government employee. I availed broadband connection in the month of May 2010 and have received three bills since then. I have paid the dues for the first two bills and received the third bill with bill No. [protected], dt. 10/07/2010 for Rs. 682/-. It was confirmed while providing connection, that being a Government servent I am eligible for 20% discount on each bill value. But in the bills I have received so far, there is no indication that I am provided with such a concession. While submitting application for broadband connection I have submitted the proof for Government employee. My consumer No: [protected]. I request that the concession may be made available to me in the future as well as past and present bills.

Dear sir,

My telephone number is[protected] becomes out of order once or twice in a month in a routine way without fail.This trouble is prevailing since last 2 years.In these days my telephone number is out of order since 15 days.

It is not possible for me to go Rajendra nagar telephone exchange once or twice in a month to book a complaint.

May, I request you kindly look into my problem sympathetically and kindly got the landline connection converted into WLL connection.

If it is not possible then get my telephone disconnected and intimate me immeadiately so that i may think for another option.

My telephone bill is being regularly paid in due time.

earlier reply is solicated

yours faithfully

Dr.Nand kishore prasad
west of pataliputra high school
jagat naran road,kadamkuan
patna-834001
telephone NO:[protected]
mobile: [protected]

Sir,
I am working as a BT Assistant in Govt Panchayat union School. I got broadband connection last year. I submitted my application for 20% concession in Becember 2009. But still I pay the full amount. I enquired in BSNL office about that matter. They told me that they looked in the matter. How will I get 20% concession? My phone number is[protected].

hi sir/ mam

My name is sateesh kumar sharma from Lucknow my number is [protected], i bought this number before 4-5 months, on this number balence was deducitng without my knowledge i complained many times in bsnl customer care but till now they are unable to inform me that which service was activated on my number, till now my total balence has been deducted 180 rs. Whenever i called to cust care number they puts my call on hold for long time 15- 60 min. when they come back they sayes"aap ki dikkat jald door ho jayegi bsnl mei call karne ke liye dhanywad."
i have one another number [protected].
Now i am unable to call on [protected] number from [protected] number from 5 days whenever i called i am getting responce that"all rootes are busy" every time. cust. care excatives are not giving any resone or any solution.

pls take action what you need.


Thanks & best regards

Satish kumar sharma

Sir,
kindly send the details of call history list of all incoming & outgoing calls including sms of my bsnl prepaid sim no:[protected] from 01.03.10 to till date , where as iam working in malaysia i want to know secretly about the call details without informing any of them because this sim card belongs to me just i want to check, kindly help me to guide my relatives in better way status.
thanks
ahmed
my email id: [protected]@gmail.com

Sir
I have the honour to inform you that I am a consumer of BSNL against mobile no-[protected]. I sent messages for Excel power activation on 19/7/10 & 20/07/10.But till today have not got this service.I have contacted with Bsnl customer care several times but they tells me that the service will be activated shortly.Till today I am waiting for that but no results. To day I have also sent a message for excel power i.e. EXCELP [protected] [protected] but I got an error message"your second no is STD Landline this can not be done, Landline must be from same circle" what is this? My second No is mobile no,so why this message.

yours sincerely
Janmajit paul

Sir, I have been receiving messages from an unknown number of bsnl [protected] since last 1 week saying that he is a friend of mine. He tells his name to be Abhishek mehra.
Now again he has changed his number to vodafone number [protected] and continues to message me. I called him many a times and asked him not to message me anymore as i dont know him but he doesnot stop.
I wonder on what behalf the companies distribute their numbers to anyone.
I am really stressed with the same. Please help me as soon as possible
Thanx
Rahul

I want to deactivate the bsnl cricket alarm services 51234030 & jokes message 56505 which got automatically activated.Customer /BSNL support services is very poor & unable to resolve the problem.For cricket alart, since last 3 months I had called sevaral times the information given by them proved wrong and still these services have not been deactivated.
Kindly look into this matter and help me got the services deactivated as soon as possible.

S.K.Haldar
Mobile No: [protected]

Dear Sir,

From last 2 months i am facing very bad internet service.
The problem is when net is working immediatly disconected for 2 mins and again it will connected & it is repeated again and again.so many times i called customer care ( 1504 ) and lodged comlaint ( # 0710/1675 ) but no use.
Then i spoke to Mr.Salauddin ( Doddaballapur branch incharge ) , he sent one line man , he came & checked and said its ok. but problem not solved. after that i tryied to contact customer care no body was picking the line.
Then i tryied Doddaballapur customer complaint services ( # [protected] here also no body attend the call and finally i tryied Mr. Salauddin's ( #[protected] he was also not attend the call.
So now i am help less and i dont know what to do ?
I kidly requesting you to please look in to this and do the need ful.
Thanking you.

Regards,
Gireesh.KS
[protected]