BSNL PREPAID MOBILE CHENNAI — UNAUTHORISED DEDUCTIONS AND NO ACTION EVEN AFTER REPEATED COMPLAINTS | |||
Dear Sir I am having a BSNL PREPAID mobile number[protected] and using the SIM since Jan 2012. But suddenly since 07 Apr 2012, every hour FOUR Paise is getting deducted on some charges of GPRS and i have lost good about of money in these last 10 days. I never use INTERNET through mobile. My nokia mobile is an obsolete model purchased in 2004/05 and doesnot have all latest facilities. REPEATED COMPLAINT to BSNL CUSTOMER CARE has gone in vain. Initially they didn't register the complaint, later thay gave a complaint number CH[protected] and closed within few minute and sent me an SMS SAYING THAT THEY HAVE RESOLVED THE ISSUE without even checking with me. I have tried other methods like SMSing GPRS DELIST to BSNL, Removing the SIM card for two full days but the moment u put back into the phone, the money gets deducted. NOW I AM NOT ABLE TO UNDERSTAND WHOM TO APPROACH SINCE BSNL HAS TURNED DEAF EARS AND MONEY IS STILL BEING DEDUCTED. IS THERE NOBODY AT HIGH LEVEL IN BSNL TO TAKE NOTICE OF THE ISSUE. tHROUGH THE COMPLAINT BOARD, I REQUEST TO BSNL AUTHORITIES TO IMMEDIATELY RECTIFY THE ANOMALIES AND REFUND UNAUTHORISED DEDUCTIONS ELSE I WILL HAVE NO OTHER OPTION BUT TO KNOCK CONSUMER COURT FOR EXTREMELY POOR CUSTOMER CARE SERVICE. REGARDS VIJAY Was this information helpful? | |||
4 Comments | |||
Comments
This is a very frequently occuring problem with BSNL landline. Its like, it becomes unbearable and troublesome. The concerned authorities should look into the matter.
BSNL — Unauthorised deduction from sim
My name is Anand Kumar and my mobile no.is [protected]. Rs.145 has deducted without any information.please refund the same. BSNL has still not rectified the anomaly and the money is still being deducted. GOD SAVE INDIA where shameless people live.
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Bharat Sanchar Bhavan, Harish Chandra Mathur Lane Janpath, New Delhi, Delhi, India - 110001
BSNL — unauthorised usage of my tel no by someone else
Sir,I have taken my tel. bill from may -june 2009. although we have not made use of it frequently, even then it amounts to Rs 1500/- When we talk on phone, mostly we hear the voice of two persons chattting on our no. and we are unable to make a call during that period.
kindly provide us the bill details for the above period.
Thanking you.
Dr. Poornima jain
25, dhakray Enclave
Dholpur House
Agra - 282 001
LL Ph. No. 2421678