[Resolved]  BSNL Prepaid Service — automatic Rs 2 reduce in balance

Every time when i switch on the handset or change sim in another mobile than automaticly Rs 2 reduce in my current belance. When I talk to costomer care they told me some options changiges in my hand set but that options they have told me on ph theses options are not avaliable in hand set. I am also working as a engineer in (nokia care). sir deu to my working in this mobile filed i have so many time switch off & switch on and change my hand set and every time i will face this problem again to again. Sir all off yours costomer care person deu to lace of knowlage they dont know how to resolve the problem
sir i am requsting you to kindly solve my problem as soon as posible


regards
sudarshan