[Resolved]  BSNL TECHNICAL SUPPORT AND CUSTOMER CARE — Rude behaviour and attitude show by Tech. Support & Customer Care Executive

Address:

Dhenkanal, Odisha

Dear Sir/Madam,
I don't know if this complain would ever be noticed. But if you do please then I would be grateful. I am using [protected], which is registered in my Brothers name Ansuman Pattnaik. My name is Rakesh Singh. I am a new customer to 3G BSNL. I had requested for GPRS Activation as due to some reason I was not able access internet on my Samsung Star 3G (Model GT-S5603) set. I really found hard to get through someone in BSNL Customer service.
After 6 days of my request, I got a call from one of the advisor today who was just rude enough to tell me that I do not have sufficient amount to activate my GPRS. His name was some Sudhip or something as such. The call was made to me at 09:55 AM today (15/05/2010).
The guy was so rude as if he was the manager or something.
Anyway I made a call again to complain about this person's rude behavior and a guy named Bishwajeet Sahu picked up the call at 09:37 AM. Since I was already angry this per was interrupting in between & was not listening and not mention he disconnected the call from his own end which if I am not wrong they are not suppose to that. I called up again and the same guy Bishwajeet Sahu was online and was again rude & hung up on me.
I called up for the 3rd time & spoke a guy who was really helpful & also spoke a supervisor named Santosh who was polite & helpful (Kudos to them). He listened to me but could not take down my complain but did send me the GPRS settings.
But I must say if the people like Bishwajeet Sahu and the 1st Guy (Pardon me I don't remember his name as they don't clearly mention there names as if they are thrives and are scared of being caught).
I have many of friend who have BSNL no's & they all share this kind of experiences. If action is not taken then BSNL will loose it reputation just because of some advisor.
I will wait for few more days if no action is take against these people then I will disconnect my BSNL no & please mark my words, I can make BSNL loose 20 customers.
Thanking you.