[Resolved]  BSNL — Wrong Billing

We got a BSNL Broadband Connection on 23rd March, 2009 & we got surprised when we got bill of Rs.5645 for the period[protected] to[protected].I request plz check & do the needful.For any inq. plz call [protected].

I am bsnl postpaid cellphone user no.[protected] account no.[protected] .I paid rs.866/- for billing period 5-4-09 to4-5-09, but bsnl send me next month bill by adding this amount and I paid full bill of rs.2016/- .Bill amount should rs.1150/-. After repeated request nobody bsnl authority bothers.
A.S.KHUNE FOREST DIVISION OFFICE GONDIA 441601

I phone number is[protected]. and i have received a false bill of 2800/- in the name of broadband call charges , which i never used.
Please take an appropriate action.

Thanking you.

prashant kumar mishra
secunderabad
[protected].

My landline phone no. is[protected]. I had not taken modem at the time of broad band connection. But in bill BSNL is charging Rs.50/- as rental since beginning. I had given many complain in Shaktinagar branch, but no action has been taken till now.

i hav to say that,bsnl patna send me telephone bill which is not used by me.
in the month of october,i was not use my telephone but the bill is worth rs.918,
so,tell me detail of bill,and do sufficient action on it.

Sub: Wrong billing for the month of 1/2/10 to 28/2/10
Ref: PhoneNo:[protected]
Place : Pathankot (punjab)

I am using the BSNL broadband service since november 2007 with 250 plan which provides 1024 MB of free usage and billing should be done from 12 A.M. of 1st Feb to 11:59 P.M. of 28 Feb 2010 but when i see the usage they had added the usage of 31st January 2010 also due to that my usage roses to 1131 MB instead of 1028 MB which i used in the month of february so i had to pay extra Rs 100 . When I asked the account officer of BSNL Telephone exchange pathankot he said that billing is not neccassarly done from 12 AM of 1st day to 11:59 PM of last day , it depends upon them wheather they take reading on last day or second last day or whenever, so what is the meaning of free usage . I was left with nearly 300 MB on 31st of January 2010 so i thought to use that and i used nearly 100 MB that day but instead of adding that bill in january 2010 they added it to february 2010 so i had to pay extra Rs 100 if i would have used 300 MB then i would have payed Rs 300 . So there must be some rule for the billing.

Thanking you,

Yours faithfully,
Rohit kumar
Ambedkar Nagar,
Pathankot.

Hi,
I live in hyderabad.one year ago i transferred my bsnl broadband connection[protected] from moosapet to maheshnagar. After transferring the connection they told that broadband is not available in that area.But iam getting monthly bills for broadband connection and when i contact accounts officer he told that he can see my broadband is active in the acount and can't do any thing. Then i contacted the local bsnl office and submitted the application to stop the billing for my non existing BB connection. But i did not get response instead they sent a legal notice saying that they will take action if i don't pay my bill with in 15 days.

what a worst kind of strategy they follow.Can i file a case against them ?

Regards
Murali

sir i have broadband connection with phone no.[protected] ..its showing in my portal id that i have 599 combo plan.. but i got bill accrodingto 500c plan!! since 4 moths!! ok if my plan is 500c then i should must have night free usage but that i am not getting!!
sir please go throghout this!!

I have BSNL Broad band connection with the telephone Number[protected]. I have signup with the BSNL games which has the one month trail period. Since i am not satisfied with that, i have requested for UnSubscription From BSNL Games. But BSNL is keep sending Rs.200/- additional amount for Games plan.I have called customer care number at[protected], customer cared executive is too rude and give reckless answers. She is scolding line any thing and asking me to disconnect the service.

I have receive the following e-mail message after UnSubscription From BSNL Games plan:-

Dear 27610372,
We have logged your request for unsubscription from GoD Service and your Games on Demand account has been closed.
Our Team will get in touch with you with in 48 hours of working days to know why you have unsubscribed from the service.
Please coordinate and this will help us to improve the service.

Regards
BSNL Games On Demand Team

With due respect I want to say that I, GUNJAN SHARMA,have booked a new landline connection with BROADBAND on 21/10/2010 with PAYMENT of RS. 1125(RS.500+RS 625PLAN) on DN ID [protected]. And I also have paid RS.1800 for MODEM TYPE IINO. Allotted AS AGR 10401MD2 and [protected] on telephone No.[protected]……which was from wrong exchange …..and then after continuous personal enquiry and launching complaint online I got my new no. ie [protected] from the respected exchange….activated on 08/12/2010.

And now in the bill for the month of June I was added with the rental charge for modem which I have already purchased (details are given above).When I went for my query to AO computers Mr. Mittal, he said he will file a report to Chandigarh and asked me to inquire after one week. When after one week I went to enquire about the response to my complaint, he totally refused if he ever met me.

After giving details of my previous visit he admitted he has not filed the complaint yet and then only in my presence he filed my complaint no.260793 on 8/8/11 and asked me to inquire after one week. On visiting him on 16/8/11, I got the response that it is now matter to see by Chandigarh office…..they are helpless…
Therefore I finally want to know about the proceeding of my complaint and kindly solve my problem
( As on 07/08/11 ..I got the bill [protected] for the month of July with added rental of my modem)
With payment of my surcharge paid with the bill for the month of June.
Hope u solve my matter soon.
Gunjan Sharma
Gunjansharma.[protected]@gmail.com
Ph #[protected],
[protected]

DISCREPANCY IN BSNL BROADBAND CONNECTION BILL NUMBER[protected]

1. I had subscribed to your bsnl broadband connection with customer ID[protected] under the “Army combo plan” through BSNL, Bomdila, Arunachal Pradesh office in the month of Jun 2014.

2. While applying for the same in the month of Jun 2014, I was assured that under the said plan the monthly bill amount will be fixed to Rs 750/- with unlimited download.

3. However, when I received the bill number[protected] dated 10 Aug 2014, I found that in the bill covering the period from 01 Jul 2014 to 31 Jul 2014, I have been charged with an amount of Rs 18897.16/-.

4. Whereas, in the initial form while applying for the connection, I had clearly applied for Army combo plan. However, the break up of the bill also mentions “General FMC 70 Rural” plan, which in contradiction what I had applied for.

5. You are requested to scrutinise the bill and if found legible revise the said bill. I am attaching a copy of the bills herewith.

6. Such a discrepancy is causing unwanted harassment to me (a govt servant) who is posted to a remote area in Arunachal Pradesh.

Regards
Ramu Ranganathan
Contact Numbers : [protected] and [protected]
BSNL Consumer ID : [protected]

My Land Line [protected], bill dt.06/06/2015, shows a double entry of "CHARGES FOR RESTORATION TO HIGHER SPEED FOR 2GB ON 24/05/2015 FOR Rs.100/, "
which is not correct.

Please arrange to refund me Rs.100/ plus 14% service tax.

My customer Id is [protected] &
Acct. No. [protected],
Bill No & Date.[protected] dt.06/06/2015

Jose Kurian