BSNL — Wrong information- Poor service (Poorest service offering TELCo in the world

I wanted to do a data recharge for my 3G mobile([protected]). Just checked to confirm about recharge amount so Google it & went to Official BSNL page. As per info. displayed on the page (151 recharge for 1GB data - 7 days validity) [Source:http://www.bsnl.co.in:9080/opencms/bsnl/BSNL/services/mobile/3g_prepaid_...⇄ ] I did online recharge with an amount of 151 Rs.

Even I got confirmation message also:
u/r BSNL a/c is credited with Rs. 151 as Recharge from [protected] on 05/10/2012at 03:17:22 AM hours. Ref No. [protected].

Actually I didn't get any data balance after that recharge. So, I called customer care, one stupid fellow attended my call and told me that(recharge voucher) was for BSNL-BSNL free offer & is not data recharge. He told that you need to verify before doing recharge.
Didn't I check?
What is my mistake?
Do I need to visit BSNL office each and every time to do recharge?

I had asked to take complaint regarding this but he declined to take complaint and then he disconnected my call abruptly without my consent. He doesn't seem to be having manners at all.

Called twice but no resolution. I don't know what is the difficulty of them to take a complaint with this regard!!!

Bad Bad service...