Calcutta Telephones — Excess billing of Broadband ( Phone No-26648632)

 
10 Reviews
 Tarun Kanti Ghatak
I have a broad band telephpne connection at residence with No[protected]. The Bill for this connection has been shown as :-
(i) NET AMOUNT PAYABLE = Rs. 1121.00
(ii) TOTAL CALL CHARGE= Rs. 43.00
(iii) MONTHLY FIXED CHARGE = 0.00
(iv) SERVICE TAX = Rs. 65.16
(v) OTHER CHARGES = Rs. 1, 012.84
From the above it is not very clear as to what has been taken meant by the term " Other Usage Charge".
The Serve Record of my internate usage for Dec-2008 shows that I have not even used 1 GB internet data. My humble submission iswhat is the break up of this " Other Usage Charge" . Is the Bill manupulated or otherwise?. I have requested for swithch over of Tariff Plan to 500C from January1st 2009 then what is the rational of this Billing. A reply may please be sent to my mail id- tarunpikai@yahoo.co.in.
Tarun Kanti Ghatak
Mobile -[protected]
Complaint comments  9 Comments     Updated: Share0Tweet0Share0

Comments

January'09 Tel. Bill dispute:- Ph.No.[protected] : Chinmay Kar
ID.No.[protected]
I OPTED FOR HOME PLAN 750 REDUCED TO RS.500 (FIXED RATE) ACCORDINGLY GOT IT ON 27.NOV 08 IN TERMS OF BSNL ADVERTISEMENT ON CLEAR UNDERSTANDING. BILL MADE RS.1312/- FOR JAN'09 IS ERRONEOUS/NOT RELEVANT AND AS SUCH REQUESTED TO RECTIFY IMMEDIATELY SO THAT THIS OLD AGED HAMIPARASIS DISABLED PATIENT NEED NOT SUFFER. BSNL AUTHORITY MAY KINDLY TREAT THIS AS MOST URGENT.
Copy of Jan'09 bill received through e-mail from DD/TR shows:-
1) Dec'08 usual bill for Rs.798/- paid on 28.12.08. There is no outstanding.
2) Meter reading stands "0"
3) Fixed charges should be Rs.500/- but shown as '0'
4) Payable amount shown as Rs.1312/- How this figure arrived?
Kindly take suitable action to send rectified bill immediately so that timely bill can be paid with out any further complication and harassment to an Old aged Hemiparasis Disabled patient who cannot move outside. Thanks. Chinmay Kar. 12.01.09
Various cases are there where wrong billing exists. Being a private concern it is not desirable from BSNL. Responsible authority should take care of this.
Same case has happened with me this month.
I have opted for HOME COMBO 500 from Dec, 08.
I had total 75 calls last month and .925GB of data transfer. I should have a bill like 500 + 25 + Service taxes but
My BIl is showing like below
=======================================
NET AMOUNT PAYABLE IN THIS BILL 1090.00
TOTAL CALL CHARGE 25.00
MONTHLY FIXED CHARGE 0.00
SERVICE TAX 63.00
OTHER CHARGES 1, 002.00
Net amount payable 1090.00

Now kindly take action to send rectified bill immediately. My last date of payment is 29.01.2009.
Hope to have no further complication and harassment.
M details are as follows

Name - Arunava Mondal
Customer ID[protected]
Tel No[protected]

Thanks,
Arunava
13.01.2009
[Man] Sri.Chakroborty, CGM proposes on the eve of don of Jan'09 something betterment but [God] BSNLdeptt. disposes otherwise.
I am also having the same issue this month.

My Bill amount is always around Rs 345/-

My Bill is showing like below
=======================================
NET AMOUNT PAYABLE IN THIS BILL 1033.00
TOTAL CALL CHARGE 0.00
MONTHLY FIXED CHARGE 0.00
SERVICE TAX 35.62
OTHER CHARGES 997.38
Net amount payable 1033.00

From the above it is not very clear as to what has been taken meant by the term " Other Usage Charge". Please give a breakup of the Other Usage Charge.

Now kindly take action to send rectified bill immediately. My last date of payment is 29.01.2009.

My details are as follows

Name - TAMAL DASGUPTA
Customer ID[protected]
Tel No[protected]
Email : sumandasgupta@rediffmail.com

Thanks
i agree and on top of it all i cant view my broadband usage for the month..
i have a broad band connection (unlimited plan) at my bsnl no. 25595748. the link on broadband fails very frequently. whenever i make complaint the bsnl official put blame on the modem that i use. i got it tested at bsnl dumdum office by their official who checked and found the modem o.k. but still link failure keeps occurring. most of the officials are not accessible easily for taking the complaint or acting on the complain promptly. this time the link is not coming from 2nd may. i contacted one of the brd band officials of bsnl dumdum on his mobile and reported about the complain. he asked me to lodge complaint at 219. this no. is also responding erratically and i am unable to lodge complain. i am not able to contact any of the bsnl's conerned officials. every time i have a problem at bsnl line i feel so helpless. i lose my precious working time inspite of being on the max. brd band tariff. i hav a data card of a pvt telecom co. and i never face such hopeless situation with that. i request bsnl to be prompt on customer service. my link failure problem maintains status quo. i feel frustrated with bsnl service.
I am Director, MDW. My office telephone no.22141531 is connected with Broadband. It was installed only on monthly rental basis:@ Rs250/-. But in our last but one bill usage charge was imposed separately in addition to Rs.250/-. It is not known why. Details with reasons are requeasted.
I am also having the same issue this month.

My Bill amount is always around Rs 345/-

My Bill is showing like below
=======================================
NET AMOUNT PAYABLE IN THIS BILL Rs.8000
TOTAL CALL CHARGE 0.00
MONTHLY FIXED CHARGE 0.00
SERVICE TAX 35.62
OTHER CHARGES 00
Net amount payable 8000

From the above it is not very clear as to what has been taken meant by the term " Other Usage Charge". Please give a breakup of the Other Usage Charge.

Now kindly take action to send rectified bill immediately. My last date of payment is 29.07.2009.

My details are as follows

Name - SHADAB AHMED
Tel No[protected]

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    Calcutta Telephones - Excess billing of Broadband ( Phone No-26648632)

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