[Resolved]  Canara Bank — Money deducted from account after cancellation of transaction via ATM.

Address:

Pune, Maharashtra

Dear Sir/Madam,

My father holds an SB account in Canara Bank, Hadapsar Branch, Pune.He tried to withdraw 2000 Rs from the Canara Bank ATM on Handewadi Road, Hadapsar, Pune on 14th June 2012. However the transaction took a long time exceptionally and no cash was returned by the machine. Finally we had to cancel the transaction. After checking the bank statement we came to know that this 2000 Rs was deducted from my Father's account even though the machine did not return any money.

We contacted the customer care who told us that there is nothing they can do with regards to this as this is looked upon by the branch where we hold the account. My Father has been to the bank 10 times with regards to this and nothing has been done yet other than making some phone calls and asking us to visit some other branch of the bank.

I would request your help as I don't see this going any further.

Following are the details of the SB account and I have attached the copy of the letter we wrote to the bank which has numerous numbers of Canara Bank officials written who kept on pushing us to a third contact person.

Account Holder Name: V J Joseph
SB Account Number:[protected]
Name and Branch of the Bank: Canara Bank, Hadapsar, Pune.
ATM Card: [protected]
Cash Deducted: 2000 INR
Date of Transaction Done:[protected].
Transaction Time as recorded by the ATM machine: 08:56:37 AM
Seq No: 5978
ATM Location: Canara Bank ATM, Handewadi Road, Pune