[Resolved]  Canara HSBC — ombudsman

Address:

Jaipur, Rajasthan

The Secretary General,

I make a specific complaint against Mr. S.P.Singh, your Ombudsman for Delhi. On[protected] I made a complaint against Canara HSBC Insurance about policy number [protected] for my son Himanshu Agarwal.I sought the relief on two counts:

1.The company charged an unethical amount of 35% as administrative charges whereas IRDA wide a circular dated22 July 2009 capped it to 3% effective from[protected]. The policy was made on[protected]. As the contract was against the spirit of the law , I requested the policy to be cancelled and premium paid to be refunded with interest.
2.As my son is non-earning and do not have capacity to pay premium of Rs. 1 lac per year. As per IRDA circulars I requested him to limit the insured amount as Rs.1lac instead of 5lacs as in the proposal.

Mr.Singh heard it on[protected]. His attitude thru out the hearing was strange. First he tried to be ignorant about the IRDA circulars. When I submitted both the circulars of IRDA downloaded from your website. He took offence. He mocked me whether I am a lawyer. Then he took both the papers jokingly from me and read them loudly. Other present including YOUR Mr.Goswami was appreciative of my points. Then he asked my son why you signed the papers. He told him since the agent Ashish Jain is a relationship manager from HSBC Bank advising my family on investment ,he signed in a good faith. He was not aware about prevailing IRDA circulars. Later Mr.Singh's behavior to us became amusing and reflected his bias to Bharti Bairathi of Canara HSBC. He ignored the observations and inputs from Mr.Goswami.Later he took the downloaded circulars from us and asked us to leave. I requested him about his decision ,he told us that he has to study the circulars. After
our leaving he was in meeting with Bharti.

On[protected] I received a letter saying my case is dismissed. It did not talk about the IRDA circulars and plea I took based on these government circulars and order. His conduct was partial and he made mockery to the government circulars an abuse to the authority he enjoys.

I request you to conduct an inquiry and restore the faith in laws. I am at loss to understand why a law enforcing officer ignores the spirit of the law. I am ready to present my case in person to you also.

Thanking you.

D.P.Agarwal