[Resolved]  Ccavenue — refund of transaction failure

i have made a transaction from www.rechargeitnow.com to recharge my mob no [protected] of INR 333.0 .The amount is deducted from my pnb (punjab national bank )account. then i got a mail from rechargeitnow which states that
"We did not receive a response from the payment gateway for the transaction you initiated as per the following details:

user id: chaudhary.[protected]@gmail.com
order id: SA[protected]
subscriber id: [protected]
amount: Rs. 333.00
date-time:[protected]:59:00
status: no payment response

In case your payment has failed or cancelled by you, you do not need to take any action. However, if your account has been debited for this transaction, we will process a manual recharge for the same within one working day or a refund will be processed according to our refund policy, in case of refund this credit should reflect in your account within 10 working days."dated 11-mar-2010
then i got a mail from ccavenue that says:
" In the rare event that the amount is charged or blocked in your account we shall coordinate with the bank and have the money reversed ASAP.The money should reflect in your account within 2 business days. "
but still the amount is not credited back to my account
Was this information helpful?
No (1)
Yes (5)
Aug 14, 2020
Complaint marked as Resolved 
Complaint comments 

Comments

I have recharged online of Rs 501 to my mobile number [protected] and my transaction detail is CCA11AACX453IG37803684 TRANSFER TO [protected] AVENUES INDIA PRIVATE of SBI. After the payment it came blank screen. Please refund my amount ASAP.
I was buying photo paper from OddyIndia.com but my transaction Order Number OD-1092-13 is failed money is deducted from my account, but no refund was done, What should I do?

Transaction details are CCAAI1RLF683IGL7270009 TRANSFER TO [protected] AVENUES INDIA PRIVATE
I have payment online of Rs. 5 to timesdeal and my transaction detail is[protected]IG
U6008788 TRANSFER TO [protected] AVENUES INDIA PRIVATE of SBI. After the payment it came blank screen. Please refund my amount ASAP.
Again, I have payment online of Rs. 5 to timesdeal and my transaction detail is[protected]IGU6039159
TRANSFER TO [protected] AVENUES INDIA PRIVATE of SBI. After the payment it came blank screen. Please refund my amount ASAP.

i am not satified from ur service.
regards

Bhanu Saklani
I have a payment in 395 rupees redund in my bank account Indian overseas Bank this amount in not credit in my bank account
I had made 2 transactions for RS 457.73/- for Mobikwik.com paying through my canara bank netbanking but the transactions failed. The transactions are shown on my bank account page but not on mobikwik.com.

I had raised a complaint to Canara Bank customer care but they told me that transactons were successfull on the banks side.

I have lost my money in between CCAVENUE payment gateway. kindly reimburse my amount as soon as possible

Below are the details:
1. Date:[protected]:06:34 [protected]/ Order ID CCAVENUE[protected] / Rs 457.53
2. Date:[protected]:41:34 [protected]/Order ID CCAVENUE[protected] / Rs 457.53
I have added money to united wallet through Boi debit card by cc avenue but I got message success full with reference no but not credited to wallet what will happen if translation show successfull with reference no but not credited to wallet
I submitted the amount and done all the stuffs it asked for, , , while accepting the payment by mistake back button was pressed, , will i be able to get my amount refunded
I have unknowingly order something which I haven't t had any idea of what what it is and Rs 1600 have deducted from my my head Union Bank of India account. So want it to refund.
I was ordering few books from www.saraspublication.com by paying ₹225 and ₹335. Soon after completing the transaction I got mail from CCAvenue saying that the transaction is failed. But the amount is debited from my bank account. It's been more than 48 hrs now. Please refund the amount!

Regards,
Alljo,
[protected],
alljo.[protected]@gmail. Com
Please initiate refund for CCAvenue ref #[protected] and[protected] as transaction failed between ccavenue and payment gateway. Money is already deducted from my paytm wallet. Let me know if you need further information.
Thanks,
Prajakta
i was payment 2700/- rupee and it was fail ..
i get mail from CCAvenue.
according to mail i will get my money within 2 or 4 working days..
but steel i have not get any money and 1 week complete...
plzz refund my money...

I have paid 200Rs through Google pay to the NTS exam on date 23/8/2019 but transaction is failure but money was deducted when my Rs refund .
I have attach receipt.

I paid 599 for CC avenues through Google pay for a purchase I made on lifestyle app.. my order wasn't placed but my money was deducted from my account.
So please refund my money

Phone number: [protected]

UPI transaction ID:[protected]
With reference to the above image an amount of AED 1554 has been refunded to my bank under the PNR YDWK4L with Transaction ID[protected].
On 25th apr 20
But it is still not reflecting on my account.

Deepesh
[protected]

I paid 567 cc avenue through insta emi card bajaj apply online.but payment is deduct my paytm wallet done .not recive bajaj emi card payment.
My trasaction failed not complete
Please refund my amount

I have paid 250Rs through Google pay to the law college admin fees on date 25/07/2022 at 4.26 pm but transaction is time out procceing 3 days but money was deducted when my Rs refund .
HDFC Bank: UPI transfer of 250.00 on 25-07-22 has timed out. Final Status will be updated in 3 working days. UPI Ref No.[protected].

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    CC Avenue
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    17%
    Complaints
    837
    Pending
    0
    Resolved
    144
    CC Avenue Phone
    +91 22 6742 5555
    +91 22 2600 0816
    +91 22 3291 3622
    CC Avenue Address
    Level II, Plaza Asiad, S. V. Road, Santa Cruz (West), Mumbai, Maharashtra, India - 400054
    View all CC Avenue contact information