CC Avenue Complaints & Reviews

Sir,


I have ordered one book of Rs.500 via CCAvenue. Order placed on Jan-24.

Till I have not received my order. Pls pls help me. Below are the details.


Order Number: CART26812611
Order Received: Jan 24, 2011
Product IDDescriptionQtyUnit Price
Sachin-Maha-promo1Jagatya Swapnacha Pravas - Delivery in Maharashtra
1Rs 500.00


Total Amount : INR (Indian Rupees) 500.00





Thanks,

Kanifnath Pailwan

[protected]

[protected]@gmail.com

PAYMENT DEDUCTION BUT NOT RECHARGE

I had recharged my mobille [protected](Airtel) for Rs. 333.00, through the website rechargeitnow.com. The money was paid to CCavenue. and it got deducted from my account though, my cell not get recharged. Below is the details of transaction:

Transaction No IG40013459


CCA11BAIH915IG40013459 TRANSFER TO [protected] AVENUES INDIA PRIVATE

THRU SBI ACCOUNT

I have made an online payment of 2400 rupees to bharatmatrimony.com uisng CCAvenue payment gateway and step to "Error Ecnountered" page from CCAvenue. I got no mails for my online payment or any trnsaction failure. And the most amazing part is that my account has already been debited with 2400 rupees. I contact there online technical support, but no reponse. Send mails to [protected]@ccavenue.com and no response. I don't know are they going to get my money refunded or not.

After this incident, I faith in online payment using payment gateway has shattered and I won't dare to make any transactions in future after this happens to me.

I would like all fellow people encountering such transaction failure scams to share their experience and raise awareness to their friends by joining this facebook.com page at http://www.facebook.com/pages/Ccavenue-A-Bad-Payment-Gateway/[protected] ( Please click "LIKE" button on the top to join this awareness campaign against CCAvenue online transaction failure scams )

Respected Sir,

my name is sreedhar i am buy one casual shirt through online shopping in cc avenue Order Date: Nov 21, 2010 but i am not get the shirt order details are given below

ORDER DETAILS:
Merchant Site URL : http://www.fashnvia.com
Order Number: 43155 Order Received: Nov 21, 2010
Total Amount : INR (Indian Rupees) 764.00
State Bank of India Account Holder : S.Sreedhar reddy
Billing Address : (As entered by the Customer)
S/o S. Mohan Reddy H.No:20-31, Teacherscolony, (Palkapally Road) Achampet Mahabubnager Andharapradesh
Achampet Andharapradesh
509375 India
Customer's Phone Number : [protected]
Customer's E-mail ID : [protected]@yahoo.co.in
Customer's IP Address : 117.195.139.50

Recipient's Name : S.Sreedhar reddy

Shipping Address :
S/o S. Mohan Reddy H.No:20-31, Teacherscolony, (Palkapally Road) Achampet Mahabubnager Andharapradesh
Achampet Andharapradesh
509375 India

Recipient's Phone Number :
[protected]

Regards S Sreedhar Reddy

Hi Sir ,

Recently i have booked movie tickets in PVR through online.after booking tickets open CCAVENUE gate way .While opening that gate way transaction failed and deducted my money RS1085.
how can i get those money from that company...?
please help me or suggest me

Regards
Rajesh.
[protected]@gmail.com

I used TWICE ccavenue to buy PVR movie tickets from www.pvrcinemas.com site. The transaction was successful from my bank account but failed from ccavenue gateway, so my ticket didn't got booked but a total of 1240 (2*620) rupees was deducted from my account & more impotently, I didn't got any confirmation from either PVR or ccavenue regarding refund of my transactions, they don't have any customer care number/ email to contact on this issue.
Please suggest me what should I do now on [protected]@gmail.com

dear sir,

my mobile no. [protected] registred on internet banking facility and earlier when i did the payment through net banking i get a secerate code on mibile for payment but from few day this facility closed on my mobile. and i suffering for hard problem for make payment to dishtv or other.


so please activate the same. i shall be highly gratefull to you.


thanking you


with regards

kehar singh
mobile no. [protected]
email: [protected]@rediffmail.com

Hi, My name is Varun Mahajan and i paid to the Welcome To Reebok on 8th june for one pair of shoes and i pay them through my mastercard debit card and when i paid i just receive one email from the shop4reebok.com and their payment gateway is ccavenue.com and i received email from the ccavenue and that mail is :-

email address is :- [protected]@ccavenue.com

Dear Customer,

Thank you for your order from Welcome To Reebok



For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'Aurum Infocom'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@shop4reebok.com.

ORDER DETAILS:
Merchant Site URL : Welcome To Reebok

Order Number: 5227 Order Received: Jun 8, 2010
Total Amount : INR (Indian Rupees) 3419.30

Regards,

CCAvenue Customer Service



and when i contacted their seller they told me that they dont have particular item in their warehouse and all money will be refunded you through ccavenue.

i contacted [protected]@ccavenue.com email and their reply is below :-

Dear Customer,

This is to inform you that the merchant has initiated the cancellation process for order number 5227 for your transaction on Welcome To Reebok

. This cancellation request has been forwarded to the concerned bank and we await their reply.Rest assured amount would reflect in your account as per the bank's procedure.

Until then we request for your cooperation.


then i checked it with bank after some days and bank told me that there is no amount which is credited back and from last 25 days i am calling bank customer care each day and i also sent so many emails to ccavenue and their reply is same and their reply is mentioned below :-

Dear Varun ,

Thank you for contacting Avenues, we appreciate the opportunity to assist you.

This is in reference to your below mentioned mail.

In response to your query we have checked with our records and were able to trace only one transaction of order number:: 5227 for an amount INR 3419.30 which has been cancelled.

We would like to inform you that CCavenue is an online Credit / Debit card processing Company for your merchant and we do not play any role in delivery of the products / services as assured by your merchant. Also, be informed that cancellation / refund are the process which is always initiated by the merchant,CCAvenue cannot intervene in it.

P.S: The card amount for the order number 5227 is blocked by your card issuing bank and will be reversed back to your account as per your card issuing bank's procedures and also please be informed the amount has not been acquired by CCAvenue since your merchant has not process the order. We suggest you to kindly get in touch with your card issuing bank for clearance of this blockage.

Rest assured the amount will be credited back to your account as per the bank's procedures. Until then we request you to kindly cooperate with the us.

If you require any further assistance, please do not hesitate to contact us.

Best Regards,

Rohit B Naik
Technical Support Executive

India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected] Support exts :401/402/403/404/405/406/189
Fax: +[protected]


Bank told me about there is no blockage and i also contacted bank branch and they also give me same reply.



today on 8 july 2010 i received email from the ccavenue.com

Dear Sir/Madam,

This is in reference to your mail below. Firstly, we apologize for the inconvenience caused to you in this regard.

We would like to inform you that we have received a confirmation from the bank that the reversal for the order number 5227 has been processed by the bank for an amount INR 3419.30. Furthermore, We request you to kindly get in touch with your bank with the above reference number.

If you require any further assistance, feel free to revert.

Best Regards,

Prabhu Yadav
Technical Support Executive

India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone: +[protected] extn - 401/402/403/404/405/406/189
Fax: +[protected] '


WHEN I CONTACTED BANK CUSTOMER CARE SERVICES @ 10 PM (IST) THEY TOLD ME THAT THERE IS NO AMOUNT WHICH IS CREDITED BACK AND WE DONT RECEIVED ANY SUCH TYPE OF MAIL OR INFORMATION AND THEY TOLD THAT IF ONLINE PAYMENT GATEWAY SERVICE COMPANIES WANTS TO REFUND THEN IT WILL ONLY TAKE 2 HOURS NOTHING MORE THN 2 HOURS.


MEANTIME I CONTACT SELLER AGAIN BUT NO REPLY

I AM WORRIED BECAUSE MY 3,419.30 RUPEES IS JUST CAPTURED BY CCAVENUE.COM FOR NOTHING.
Reply With Quote

Recharge not successfull
I had recharged my mobille [protected] for Rs. 10.00, through the website rechargeitnow.com. The money was paid to CCavenue. and it got deducted from my account though, my cell didi not get recharged. Below is the details of transaction:

card holder = vineet pandey
Account Number(State Bank of india) : [protected]
Transaction Date : 08/05/2010
Transaction Amount : (INR)10.00
Transaction Type : debit card


Kindly take an action
--
vineet pandey
faizabad,up

[protected],[protected]
[protected]

I shopped a flower bouquet which order was cancelled and money refund process was in process through ccavanue and in this regard i recieved a mail from ccavanue which is given below with message.

"From: [protected]@ccavenue.com
To: hemant.[protected]@adityabirla.com
Sent Date: Mon 08 March 2010 [6:6:22 PM]
Received Date: Mon 08 March 2010 [6:8:11 PM]
Subject: Order Refund from ccAvenue
Dear Customer,
This is to inform you that the merchant has initiated the refund process for order number Dof-[protected] for your transaction on http://www.DelhiOnlineFlorists.com. This refund request has been forwarded to the concerned bank and we await their reply.Rest assured amount would reflect in your account as per the bank's procedure.
Until then we request for your cooperation. "


Till date i didn't recieved a money refund from them.

i have made a transaction from www.rechargeitnow.com to recharge my mob no [protected] of INR 333.0 .The amount is deducted from my pnb (punjab national bank )account. then i got a mail from rechargeitnow which states that
"We did not receive a response from the payment gateway for the transaction you initiated as per the following details:

user id: chaudhary.[protected]@gmail.com
order id: SA[protected]
subscriber...

i made a payment for mol points at global.mol.com using netbanking with ccavnue
the patyment was for Rs 2,999 on 24 feb 2010
however,while the amount was deducted from my bank ccavenue took 7 days to finaly claim they had recieved it,after this they claim its been sucessfully acpeted at the merchant website
however the merchant webiste when contacted claim its still with ccavenue,even after 3 days cc avenue has refused to acknowldge the payment hasnt gone through,each time giving a different date when it was accpeted
below are two emails sent from merchant website n cc avenue

From:
<[protected]@ccavenue.com> | Add to Address book |This is spam

To: "Arjun Sibal" <[protected]@rediffmail.com>
Subject: Re: Fw: CCAvenue Payment Status - [protected]@rediffmail.com
Date: Fri, 05 Mar 2010 18:44:26 IST
Cc: <[protected]@mol.com>, "[protected]@ccavenue.com" <'[protected]@ccavenue.com'>
Note: To help protect your privacy, images from this message have been blocked.View images | What is this?



Dear Arjun,

Thank you for contacting Avenues. We appreciate this opportunity to assist you.

This is in reference to your below mentioned mail.

In response to your query we would like to inform you that we were able to trace out one transaction performed by you for the order number : CA00024455 for an amount INR 2999.00 on February 24th, 2010 which has been successfully processed through CCAvenue and forwarded to your merchant.

If you require any further assistance, please do not hesitate to contact us.

Thanks & Regards,

Customer Care Department.

India: Avenues India Pvt Ltd
Plaza Asiad, Level II, S.V.Road, Santa Cruz (West), Mumbai 400054.India.
Phone:[protected]/26000846/26491524/32913622/66920419/67425555 Fax:[protected]


Singapore: Avenues World Pte Ltd 80 Raffles Place, UOB Plaza 1, Level 36-01, Singapore 048624
Ph:- +[protected] Fax:- +[protected]



From:
"Customer Care" <[protected]@mol.com> | Add to Address book |This is spam

To: <[protected]@rediffmail.com>
Subject: Fw: CCAvenue Payment Status - [protected]@rediffmail.com
Date: Fri, 05 Mar 2010 14:13:57 IST



HI Dear,

Please be inform that your payment has now verifying with the CCavenue. The status of your payment at our statement report as status "Unsettle payment". Of course, you will be informing once the payment is ready received at our site.

CCAvenue [protected]@rediffmail.com CA00024455 2999.00


Please reply back to us if you have any further issues or queries and we would be glad to assist you. Please do not hesitate to call our customer care officers via Phone: Monday-Friday, 9am - 6pm at[protected] or submit a feedback forms via the online Customer Care.



We are always here at your service. Have a great day.

Thanks & Regards.

From JC HUI

MOL AccessPortal Berhad [504959-U]
Lot 07-03 & 08-03, Level 7 & 8,
Berjaya Time Square, No. 1, Jalan Imbi,
55100 Kuala Lumpur, Malaysia.









Now cc avenue claims they have no refund option,contrary to whats posted in their website
What are CCAvenue's refund and end customer dispute policies?
CCAvenue maintains a customer-friendly refund policy. This keeps our administrative costs under control in two ways: First, it reduces the amount of time spent researching customer inquiries; and secondly, it reduces the occurrence of chargeback disputes. (A chargeback dispute is a refund that is forced by the customer's Credit Card company.)
Granting Refund to customer:-
In most situations when a customer asks for a refund, we want to try our best to grant that refund. Here are some guidelines on our refund and dispute policies: The Seller sets a time limit: The sub-merchant is required to set the refund time limit on his/her site depending on the goods sold on his/her site. If a customer is dissatisfied with a product that he/she has ordered, the client should accept the product back and grant a refund. If desired, a client may specify that shipping charges are not refundable; however we would prefer to refund the shipping charges as well.




CCavenue has a lot of problems with their processing,its bordering fraudelant practices
Now they refuse to even acknowledge a refund,stating only the merchant can do it

I paid Rs.9090 to book a hotel room on Makemytrip.com (Ref #[protected]). I used Netbanking as payment option. After my bank processed the payment, CCAvenue gave an error that transaction id cannot be generated. The same happened when I tried to pay Rs.330 to DishTV (Ref #[protected]). So, this is not the problem of the merchants but of CCAvenue. They do not pick up my calls and the reply to my e-mail has been unsatisfactory.

I request you all to avoid using CCAvenue as they are not processing the payments well and not accounting for this mistake.

I used ccavenue to register for bigflix movie rental service and the transaction failed ***************[protected] and ***************[protected]. so i tried again and it showed another error(2029) . the statement shows i was charged twice for something i never got! i tried to raise a dispute on ccavenue.com and there is another error regarding the webpage! i tried to find the contact no. and even that page has an error! is that how you scam your customers?

Hi,

I made a payment to a theatre for booking tickets through ccavenue.com. The transaction did not happen at that time and teh tickets are not booked, but ICICI bank sent the money the next day to CCAVENUE. But the tickets which I blocked were already booked by some other person because the money did not get transfered by the bank when I booked for the first time. The next day CCAVENUE sent mail saying that they received the money from the bank. when I went to the theatre and showed the order number to collect my tickets that orde rnumber gave by CCAVENUE did not book any tickets. I lost Rs.579 in the transaction. Noe CCAVENUE say that they transfered the money to CENTRAL THEATRES, COIMBATORE. When I asked to them about the money they ask me to contact CCAVENUE. Till date I did not receive any money.

Thanks and Regards,
Naveen

I made an online payment for bouquet delivery. The site is http://www.floristbangalore.com/
When I fullfill all my details and submit the form to made the payment, it re-directed to CCAvenue.com, ..and after that I filled my SBI debit card details and click on pay button but after 5 mins a window came up saying "Error in Transaction" and the payment was not done. But the money got deducted from my account. RS 659
I have attached my transaction details which I made today. See 08/31 659 Rs

order no from customerneedz is[protected]. i booked a ticket from chennai to bangalore on march 9th. the next day their customer service agent called me and said since the bus was cancelled they would refund my money. itz over 2 month i have send so many emails & made so many phone calls, they keep blaming ccavenue their transaction processing vendor for the delay, when i asked this to be escalated to a manager, they keep saying manager is on meeting always. customers pl be aware for such kind of lethargic customer service and delay for no fault of your from customerneedz

Hi,
I have placed an order on this company (CART[protected] on their website and made the payment through CC Avenues.

Flower Plaza has only two contact numbers (mobile numbers) among which one is always switched off and the other was never attended to. Neither Flower Plaza nor CC Avenue is able to provide me the status of my order and flower plaza is not attending to my calls.
If any one of you want to verify please call this numbers...
M/s Flower Plaza
Contact: +[protected], +[protected]