[Resolved]  Ccavenue — Money deducted from Account but tickets are not booked. And not yet received your money back

Address:

Pune, Maharashtra

Hi..

WE have booked our Bus ticket by using Neeta Services at 'http://neetabus.in' and the payment gateway was CCAvenue. Also we have recieved acknowledgement mail from CCAvenue that the payment has been successfully recieved, however when I contacted NeetaBus Call Centre for tickets, then they told us that the tickets are not yet booked and they confirmed us that the payment will be deposited back in our account in the next 7-8 working days. But till date (almost after 16 days) we have not yet recieved our payment.

Kindly help us here in getting the amount back in our account.

Please refer below mail from CCAvenue for your reference:
"Dear Customer,

Thank you for your order from http://neetatoursandtravels.com

For your convenience, we have included a copy of your order below.
Please Note :- The charge will appear on your credit card / Account statement as 'ccavenue.com/charge'

If you have a question about your order status, you can contact the seller directly by
e-mail at : [protected]@neetabus.in.

ORDER DETAILS:
Merchant Site URL : http://neetatoursandtravels.com

Order Number: 2182224 Order Received: Nov 1, 2012

Total Amount : INR (Indian Rupees) 1600.00
Kotak Mahindra Bank Account Holder : MINAXI BASAK
Billing Address : (As entered by the Customer)
[OPTIONAL]
Pune Maharastra
411038 India
Customer's Phone Number : [protected]
Customer's E-mail ID : minaxi.[protected]@bt.com
Customer's IP Address : 202.67.7.150

Recipient's Name : N/A

Shipping Address :
N/A
N/A N/A
N/A N/A

Recipient's Phone Number :
N/A

Special Instructions :
Pickup for 2 from Kothrud


Regards,
CCAvenue Customer Service"

Regards,
Minaxi Basak
[protected]