Ceat Tyres — Damaged Tyre

Address:

Karnataka

I purchased a Ceat Tyre - 350/10 for my Honda Dio on 5-9-2011 vide invoice no 4395 from Popular Tyres , No 89, Dr Rajkumar Road, 2nd Block Rajajinagar, Bangalore 10. Within two weeks the tube had a puncture.When for the second time there was a puncture , the mechanic noticed some cracks on the wall of the Tyre. He advised me to approach the dealer so that I could claim a replacement. I gave the Tyre to the dealer on[protected] and he informed me that he will send it to the Sales office in JC Nagar. It is 21 days and everytime I call them they inform me that they are waiting for the reposrt from the Office. I went thro the Company website and was suprised to notice that such a big Company has not provided Email Id wherein Customers can contact the Company for any complaints. However they have a lot of Email ID's of Sales personnel. I even contacted Mr. Anand, Service Engineer of the Company who informed me that he will look into the matter and get back to me which has never happened
I can only conclude that Ceat Tyres is only interested in Sales but doesnot bother about After Sales Service

I hope the company provides Email wherein Customers can air their complaints